Kaip pranešti klaidą

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This page is a translated version of the page How to report a bug and the translation is 31% complete.

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shortcut: BUGREPORT

Šios rekomendacijos paaiškina kaip parašyti gerą pranešimą apie klaidą arba ypatybės prašymą Vikimedijos klaidos paieškoje (daugiau informacijos žiūrėkite FabrikatoriusPhabricator). Efektyvūs klaidos pranešimai dažniausiai būna sutvarkyti.

Pranešimai apie klaidas turi būti parašyti anglų kalba. Jei jūs nemokate rašyti anglų kalba, pabandykite panaudoti tokį automatinį vertėją kaip Google Translate.

Sparčios rekomendacijos pranešimams

  • Būk tikslus
  • Būk suprantamas: paaiškink kaip atstatyti problemą, žingsnį po žingsnio, kad kiti galėtų atstatyti klaidą
  • Įtrauk tik vieną problemą už pranešimą

Prieš tai

Prieš darant

Ar galiu atstatyti svarstomą problemą?

Try to reproduce your bug using a recent version of the software, to see whether it has already been fixed. If the bug is on a wiki site like Wikipedia, you could try testing the latest software version on test2.wikipedia.org.

Ar kiti jau pranešė svarstomą problemą?

Use the search box of Wikimedia's bugtracker to see if your bug has already been reported, or the feature requested. You can also perform more advanced searches on the advanced search page.

If you are unsure whether a bug has already been reported, you should report the bug. It is better to have duplicate bugs than it is to have unreported bugs.

Naujos klaidos pranešimas arba ypatybės prašymas

Jeigu susidūrėte su klaida naujoje versijoje ir niekas apie ją dar nepranešę, tai:

  1. Eikite į phabricator.wikimedia.org ir spauskite Maniphest" šoninėje juostoje.
  2. Pasirinkite Sukurti užduotį viršutiniame kampe.
  3. You will be asked to log in (or register) if you have not already done so (see "Creating your accountPhabricator/Help#Creating_your_account").
  4. Užpildykite bent vieną iš šių laukų:
    • Title: A short one-sentence summary that explains the problem (not your suggested solution).
      • Geras: "Selecting gender is not functional."
      • Blogas: "Software crashes."
    • Assigned to: You should ignore this field: Developers will set an assignee when they plan to work on the task.
    • Description: Full details of the issue, giving as much detail as possible. This can include:
      • Klaidoms:
        • Steps to Reproduce: Minimized, easy-to-follow steps that will trigger the described problem. Include any special setup steps.
          Pavyzdys:
          1. Go to https://en.wikipedia.org with Internet Explorer version 10.0;
          2. Make sure you are logged in;
          3. Select "My Preferences" menu;
          4. Go to "Gender" and select female gender from box list;
          5. Click "Save" button.
        • Actual Results: What the application did after performing the above steps.
          Pavyzdys:
          "There is no female gender in front of my user name."
        • Expected Results: What the application should have done, if there was no bug.
          Pavyzdys:
          "My gender is shown in front of my user name."
      • For feature requests:
        • A description of what you would like to achieve, and why. A user story is an effective way of conveying this.
          Pavyzdys:
          "As a new editor, I would like to be acknowledged for my contribution to the project, so that I feel welcomed and valued"
      • Prašome taip pat pateikti kitą informaciją, kuri gali būti naudinga:
        • the web browsers, skins, or computer systems you've seen the bug on;
        • links or diffs to one or more pages where you encountered the bug; or
        • whether the problem appears every time, only occasionally, only on certain pages, or only in specific circumstances.
    • To attach a log file or screenshotHelp:Screenshots (but make sure that no confidential data is included or shown), click the Upload File button (a cloud with an arrow) in the tool bar of the Description field.
    • Pažymėkite produktą(-us), kuriame radote klaidą:
      • Projects are how developers find tasks to work on. To identify the right project(s), use the search function (in the top right) to find its description.
      • This could be for example the MediaWiki-General-or-Unknown project for the wiki software itself, or Wikimedia-Site-Requests for configuration changes on a Wikimedia site (see "Selecting projectsPhabricator/Help#Selecting_projects").
    • Subscribers: You should ignore this field: If you know specific users who will be interested in getting notified of this task you can add them here.

Pasitikrinkite, jei jūsų pranešimas yra baigtas, paspauskite „Create Task“ mygtuką. Jūsų klaidos pranešimas bus duomenų bazėje ir vėliau kažkas su viltimi įsižvelgs.

The priority for the task will be set by developers who plan to work on the task (see Setting priorities).

Štai ir viskas! Ačiū už jūsų pagalbą, kad pagerinote MediaWiki ir Wikimedia projektus!

Reporting a JavaScript bug

See also: Help:Locating broken scripts

When you encounter a bug that may be related to JavaScript, do your best to identify error messages and copy them into the bug report.

It's especially important to provide all the information you have, because even the system administrators will have zero access to any error log. If you are unsure whether a feature you are using is based on JavaScript, try disabling JavaScript.

It's always helpful to include a screenshot with your report. It's often the easiest way to identify which feature you're talking about, and can often provide information which can help narrow down the error. Take care to hide any information you don't want to share, like other open browsers tabs or minimised chat windows.

If the problem is in the code of a user script or gadget itself, then Phabricator might not be the place where the problem will get handled.[1] Someone might redirect you to the talk page of the script (if the problematic script is identified).

Reporting a connectivity issue

If you are having difficulties reaching a Wikimedia website at all (slow internet connection etc.), please follow wikitech:Reporting a connectivity issue.

Reporting a login problem

If you are having problems logging into your account, please follow Manual:How to debug/Login problems.

Taip pat skaitykite

  • phab:T85433