Cómo informar d'un fallu

shortcut: BUGREPORT
From mediawiki.org
This page is a translated version of the page How to report a bug and the translation is 51% complete.
Outdated translations are marked like this.


Phabricator is for software bug reports, feature requests, and planning work.
  • To ask technical questions about Wikimedia projects, see m:Tech
  • To ask technical questions about MediaWiki in non-WMF installations, see Project:Support desk

Estes regles xenerales espliquen cómo escribir un bon informe de fallu o solicitú de función (una xera) nel siguimientu de xeres de Wikimedia (ver Phabricator pa más información). Les xeres bien redautaes tienen mas posibilidaes de que dalguién trabaye nelles. Les xeres tienen de redactase n'inglés. Si nun sabes escribir n'inglés, tenta usar una ferramienta automática de traducción como Google Translate.

Recomendaciones rápides pa los informes

  • Se precisu
  • Se claru: esplica cómo reproducir el problema, pasu a pasu, pa que otros puedan reproducir el fallu o entender el pidimientu.
  • Inclui namái un problema por xera
  • Inclui cualquier enllaz o exemplu que pueda ser relevante
  • Be clear: explain 1) how to reproduce the situation, step by step, without leaving any room for interpretation, 2) expected behavior, 3) actual behavior. In separate sections
  • Include only one specific bug or one specific feature request per task
  • Include any relevant links and examples

Antes de que faigas nada

¿Puedes reproducir el problema?

Tenta reproducir el fallu usando una versión recién del software, pa ver si se corrixió apocayá. Si'l fallu foi nuna wiki como Wikipedia, puedes tentar de probalo na última versión del software qu'hai en test2.wikipedia.org.

¿Informó daquién más del mesmu problema?

Usa'l cuadru de gueta del sistema de siguimientu de fallos de Wikimedia pa ver si yá s'informó del error. Tamién puedes facer guetes más avanzaes na páxina de gueta avanzada.

Si nun tas seguru de si yá s'informó d'un fallu, tendríes de reportalu. Ye preferible tener informes doblaos a tener fallos ensin notificar.

Is it maybe a gadget / user script issue?

Dellos problemes son consecuencia d'usar scripts d'usuariu y gadgets que precisen delles correiciones. Hai una guía disponible con pasos pa identificar tal códigu, lo que podría solucionar el to problema pa que nun pierdas tiempu informando d'él.

Is it a caching issue?

Some issues relate to older cached HTML being served alongside newer JavaScript where the two are incompatible. To help determine if this is the cause it is helpful to purge the page, refresh the page and see if the issue persists and include this information in your bug report.

Unviar un informe de fallu o solicitú de meyora

Si atopasti un fallu nuna versión recién del software y paez que naide más informó del mesmu, entós:

  1. Entra en phabricator.wikimedia.org.
  2. Tendrás d'aniciar sesión (o rexistrate) si entá nun lo fixisti (ver «Crear una cuenta »).
  3. Pulsia sobro la estrella na esquina cimera derecha y escueye "Create Task" (o "Report Security issues" pa informar d'un problema de seguridá ).
  4. Rellena polo menos los siguientes campos:
    • Títulu (Title): Una descripción curtia d'una frase qu'esplique'l problema (non la solución que suxeres).
      • Correuto: "Selecting gender is not functional on Special:Preferences"
      • Incorreuto: "Software crashes"
    • Descripción (description): Detalles completos del problema, dando tantos detalles como puedas. Estos pueden incluyir: If that is insufficient you will be asked for additional information along with guidance on how to obtain it. This field should include:
      • Pa fallos:
        • Pasos pa reproducilu: Pasos esquemáticos y fáciles de siguir que provoquen el problema que se describe. Incluye los pasos de cualquier configuración especial.
          Exemplu:
          1. Go to https://en.wikipedia.org with Internet Explorer version 10.0;
          2. Make sure you are logged in;
          3. Select "My Preferences" menu;
          4. Go to "Gender" and select female gender from box list;
          5. Click "Save" button.
        • Resultancies llograes: Qué fixo l'aplicación en siguiendo los pasos indicaos.
          Exemplu:
          "There is no female gender in front of my username."
        • Resultancies previstes: Lo que tendría de facer l'aplicación si nun esistiera nengún fallu.
          Exemplu:
          "My gender is shown in front of my username."
      • Pa solicitar carauterístiques:
        • Una descripción de lo que tentes llograr y por qué. Explain what you hope the feature will solve (the actual underlying problem) along with specific examples; but do not demand a specific solution, as there might be other/better solutions. A user story is an effective way of conveying this.
          Exemplu:
          "As a new editor, I would like to be acknowledged for my contribution to the project, so that I feel welcomed and valued"
      • Please also provide any other information that might be useful, such as:
        • the web browsers, skins, or computer systems you've seen the bug on;
        • links or diffs to one or more pages where you encountered the bug; or
        • whether the problem appears every time, only occasionally, only on certain pages, or only in specific circumstances.
    • To attach a log file or screenshot (but make sure that no confidential data is included or shown), click the Upload File button (a cloud with an arrow) in the tool bar of the Description field.
    • Select the tags (project(s)) in which you've found the bug:
      • Projects are how developers find tasks to work on. To identify the right project(s), use the search function (in the top right) to find its description.
      • This could be for example the MediaWiki-General-or-Unknown project for the wiki software itself, or Wikimedia-Site-Requests for configuration changes on a Wikimedia site (see Selecting projects ).
    • Subscribers: If you know specific users who will be interested in getting notified of this task you can add them here. Otherwise, ignore this field.

Check if your report is complete, then press the "Create Task" button. Your report will now be in the database. This allows somebody interested in the report to look at it and potentially work on it .

Los desendolcadores van axudicar una prioridá a la xera cuando planteen trabayar nella (ver Axustes de prioridaes).

That's all! Thanks for your help to improve MediaWiki and Wikimedia projects!

Informar d'un fallu de JavaScript

Ver tamién: Help:Llocalizar scripts frañaos

A lot of functionality, such as gadgets, user scripts, and some parts of MediaWiki, rely on JavaScript.

When you encounter a bug that may be related to JavaScript, do your best to identify error messages and copy them into the bug report.

It's especially important to provide all the information you have, because even the system administrators will have zero access to any error log.

If the problem is in the code of a user script or gadget itself, then Phabricator might not be the place where the problem will get handled.[1] Someone might redirect you to the talk page of the script (if the problematic script is identified).

Informar d'un problema de coneutividá

If you are having difficulties reaching a Wikimedia website at all (slow internet connection etc.), please follow https://wikitech-static.wikimedia.org/wiki/Reporting_a_connectivity_issue

Informar d'un problema col aniciu de sesión

If you are having problems logging into your account, please follow Manual:How to debug/Login problems .

Notes

Ver tamién