Cómo informar d'un fallu

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This page is a translated version of the page How to report a bug and the translation is 12% complete.

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shortcut: BUGREPORT

Estes regles xenerales espliquen cómo escribir un bon informe de fallu o solicitú de función nel bugtracker de Wikimedia (ver PhabricatorPhabricator pa más información). Los informes de fallos efeutivos son los que tienen mas posibilidaes d'iguase.

Los informes de fallos tienen de redactase n'inglés. Si nun sabes escribir n'inglés, intenta usar una ferramienta automática de traducción como Google Translate.

Recomendaciones rápides pa los informes[edit]

  • Se precisu
  • Se claru: esplica cómo reproducir el problema, pasu a pasu, pa que otros puedan reproducir el fallu
  • Inclui namái un problema por informe

Antes de que faigas nada[edit]

¿Puedes reproducir el problema?[edit]

Try to reproduce your bug using a recent version of the software, to see whether it has already been fixed. If the bug is on a wiki site like Wikipedia you could try testing the latest software version on test2.wikipedia.org.

Has someone else already reported the issue?[edit]

Use the search box of Wikimedia's bugtracker to see if your bug has already been reported. You can also perform more advanced searches on the advanced search page.

Reporting a new bug or feature request[edit]

If you have faced a bug in a recent version and no one else appears to have reported it, then:

  1. Go to phabricator.wikimedia.org and click "Tasks & bugs" in the side bar.
  2. Choose "Create task" in the upper right corner.
  3. You will be asked to log in (or register) if you have not already done so (see "Creating your accountPhabricator/Help#Creating_your_account").
  4. Fill out at least the following fields:
    • Title: A short one-sentence summary that explains the problem (not your suggested solution).
      • Good: "Selecting gender is not functional."
      • Bad: "Software crashes."
    • Assigned to: You should ignore this field: Developers will set an assignee when they plan to work on the task.
    • Priority: You should ignore this field: In general, the priority is set by developers who plan to work on the task (see Setting priorities).
    • Description: Full details of the issue, giving as much detail as possible. This can include:
      • For bugs:
        • Steps to Reproduce: Minimized, easy-to-follow steps that will trigger the described problem. Include any special setup steps.
          Example:
          1. Go to https://en.wikipedia.org with Internet Explorer version 10.0;
          2. Make sure you are logged in;
          3. Select "My Preferences" menu;
          4. Go to "Gender" and select female gender from box list;
          5. Click "Save" button.
        • Actual Results: What the application did after performing the above steps.
          Example:
          "There is no female gender in front of my user name."
        • Expected Results: What the application should have done, if there was no bug.
          Example:
          "My gender is shown in front of my user name."
      • For feature requests:
        • A description of what you would like to achieve, and why. A user story is an effective way of conveying this.
          Example:
          "As a new editor, I would like to be acknowledged for my contribution to the project, so that I feel welcomed and valued"
      • Please also provide any other information that might be useful, such as:
        • the web browsers, skins, or computer systems you've seen the bug on;
        • links or diffs to one or more pages where you encountered the bug; or
        • whether the problem appears every time, only occasionally, only on certain pages, or only in specific circumstances.
    • To attach a log file or screenshotHelp:Screenshots (but make sure that no confidential data is included or shown), click the Upload File button (a cloud with an arrow) in the tool bar of the Description field.
    • Select the tags (project(s)) in which you've found the bug:
      • Projects are how developers find tasks to work on. To identify the right project(s), use the search function (in the top right) to find its description.
      • This could be for example the MediaWiki-General-or-Unknown project for the wiki software itself, or Wikimedia-Site-Requests for configuration changes on a Wikimedia site (see "Selecting projectsPhabricator/Help#Selecting_projects").
    • Subscribers: You should ignore this field: If you know specific users who will be interested in getting notified of this task you can add them here.

Check if your report is complete, then press the "Create Task" button. Your report will now be in the database and somebody will hopefully take a look at it soon.

That's all! Thanks for your help to improve MediaWiki and Wikimedia projects!

Reporting a JavaScript bug[edit]

When you encounter a bug that may be related to JavaScript, do your best to identify error messages and copy them into the bug report.

It's especially important to provide all the information you have, because even the system administrators will have zero access to any error log. If you are unsure whether a feature you are using is based on JavaScript, try disabling JavaScript.

It's always helpful to include a screenshot with your report. It's often the easiest way to identify which feature you're talking about, and can often provide information which can help narrow down the error. Take care to hide any information you don't want to share, like other open browsers tabs or minimised chat windows.

See also[edit]