Team Practices Group

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Team Mission Statement[edit]

The Team Practices Group believes that healthy teams reliably deliver customer value and innovative products. Through dedicated resourcing, coaching, and workshops at the Wikimedia Foundation, we facilitate the use of practices that support team health, with a strong emphasis on creating conditions of clarity, trust, and continuous improvement.

Team Values[edit]

People

  • We value people as unique individuals. With humility, compassion, and empathy, we seek to empower one another.

Relationships

  • We value and support collaboration, and believe that groups of people have the power to be more than the sum of their parts.

Learning

  • We value learning, working iteratively, and responding to change.

Sustainability

  • We value working in ways that support individual and team health, and which effectively use finite resources such as attention, time, and money.

Overview[edit]

The Team Practices Group (TPG) supports the Wikimedia Foundation (WMF) teams in their continual improvement.

The TPG works with individuals and teams to facilitate their discovery and implementation of methodologies/approaches that work best for them, guided by the agile manifesto and agile principles.

The TPG supports WMF teams by offering the following services:

  • Providing dedicated resourcing for a team's Scrum Master (or similar) role, depending on availability/resourcing of the TPG.
    • e.g. A team wants a dedicated Scrum Master but does not currently have anyone on their team who wants or is able to take on the role. They go to the TPG, and the TPG provides them with someone who can fulfill that role.
  • Periodic or one-off collaborative engagements to facilitate process improvements for individuals and teams.
    • e.g. A team getting ready to kick off a big project wants help in reorganizing their team practices to use the Scrum framework. They request support from the TPG, and the TPG provides Scrum training to that team.
  • Mentorship and support for people in the Scrum Master (or similar) role.
    • e.g. An existing Scrum Master (not provided by the TPG) is looking for ways to increase and improve their skills. A request is made for support from the TPG, and the TPG provides mentorship and resources.

Engagement with the TPG is entirely optional for WMF teams.

  • Teams may elect to receive all, some, or none of the TPG services at any given time.
    • The TPG facilitates and cultivates healthy team practices, to the best of its resources, as teams request.
  • The TPG aims to not be prescriptive nor dogmatic.
    • The TPG is agnostic in regards to specific methodologies (e.g. Scrum vs Kanban).

Fridays, some of us wear tropical attire.

The Team[edit]

Kristen
Arthur
Grace
Kevin
Joel
Max

Our Work[edit]

Engagements

Goals from previous quarters

Current Quarterly Goals[edit]

Note: our team is piloting a prototype goals template.

Goal 1: Maintain the quality of our services across embedded teams that we support
What is your objective / workflow? Who are you working with? What impact / deliverables are you expecting? Status
Work with teams requesting embedded TPG support
  • Design Research (collaborating on survey)
  • Q2 Embedded teams
Maintain average net promoter score of 40 or greater across embedded teams.

We also aim to learn from open-ended feedback from customers.

In progress In progress
Goal 2: Ensure high-quality of service to Light Engagement customers
Work with teams requesting lightweight coaching or workshops
  • Design Research
  • Light Engagements TBD
Establish baseline metrics for Light Engagements:
  • Determine what questions are giving us the most meaningful information
  • Could be: net promoter score, ratings of "outcome being better with TPG's involvement", or something around open-ended feedback
  • Use that feedback and associated metrics to drive our own learning and improvements
In progress In progress
Goal 3: Work with Design-related roles and stakeholders to improve collaboration
Iterative and incremental cross-team and organizational collaboration improvements
  • Community Liaisons
  • Design  (ux engineers, ux designers, design researchers, communications)
  • External design stakeholders (broader WMF Staff, Community members)
Design Statement of Purpose Phase 2: In progress In progress

Essential Functions[edit]

  1. Providing dedicated resourcing for a team's Scrum Master (or similar) role.
  2. Ad-hoc team/individual process coaching.
  3. Mentorship and support for people in the Scrum Master (or similar) role.
  4. Team Health Checks
  5. Scale Team Practices Group.
  6. Other work that advances TPG goals but doesn't have a tidy goal.

Our Skills[edit]

TPG is able to perform various functions, like meeting facilitation or Scrummastering. When practical, we like to teach those skills to others, in order to increase capacity and empowerment throughout the organization. Here is a list of some of the skills that TPG can offer:

Initiatives[edit]

Practices Library[edit]

Conferences and Collaborations with Communities Outside Wikimedia[edit]

Presentations[edit]

Team Documentation[edit]

How we work[edit]

How to Engage with TPG

These procedures are customized for how TPG does its own work; see the Practices Library above for generic versions and templates.

How we have done[edit]

Contact[edit]