Given the state of overall web tool use and development it feels like we should be following industry practices and/or the academic writing/research into this (which I'm guessing must exist at this point) rather than trying to come up with our own answers. Barkeep49 (talk) 16:19, 13 February 2019 (UTC)
Topic on Help talk:Growth/How to create help contents
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Reply to "What does industry/academic research tell us?"
What does industry/academic research tell us?
That's also the purpose of the call: have people who would share some findings about that. :)
https://www.writethedocs.org/guide/ has a list of resources that might be useful.