Growth team updates #4
Welcome to the fourth newsletter for the new Growth team!
The Growth team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects.
We need your feedback!
We have two requests for community members:
- Now that data is coming in for the welcome survey, we are planning how to use that data to personalize the newcomer's first day. See our current thoughts here, and join the conversation here.
- Try out the help panel's interactive prototype, and read about how we're planning to roll it out, and post any thoughts or reactions here.
Two Growth team projects have been deployed (detailed updates here)
- Personalized first day (welcome survey) was deployed on November 20 on both Czech and Korean Wikipedias.
- The survey is now being shown to half of new users (A/B test). Responses are being recorded in the database. We'll report on initial results during December.
- We are planning to test a second version of the survey, called "Variation C", which we think will maximize the number of users who complete the survey and stay on the wiki.
- The original objective of this project was to give newcomers the materials they need to achieve their goals, and so now we are currently planning how we will use the information collected in the welcome survey to personalize the newcomer's experience. We hope community members will read our current thinking and join the conversation here. Some of the plans we are considering include:
- Making it easy for newcomers to see editing activity around the topic areas in which they indicated that they're interested.
- Connecting interested newcomers to experienced editors.
- Surfacing the help content most relevant to the reason for which the newcomers created their accounts.
- Understanding first day (EditorJourney) was deployed on November 15 on both Czech and Korean Wikipedias. It has been done after a longer security review and final testing than expected. Data is now being recorded for all new users on those wikis, and we've been auditing the data and preparing to make initial reports during December. Stay tuned for the next newsletter!
Help panel is under construction
- Focus on help desk (help panel) is planned to be deployed during the week of January 7 on both Czech and Korean Wikipedias.
- This interactive prototype is the best way to see the design and wording in the feature.
- We ran live user tests on the prototype, with results posted here.
- In addition to giving the ability to ask a question, the help panel will also contain a set of links to existing help content. Our ambassadors on Czech and Korean Wikipedias are determining the right initial set of most helpful links in this task.
- We encourage community members to try out the prototype and read about the rules for who will get the feature, and add any thoughts to this discussion.
We are still looking for volunteers
Do you want to participate to our experiments? We are looking for new communities to work with us (especially a new mid-size wiki), and people to become ambassadors to help us to communicate with the different communities. Discover how you can involve yourself or your community.
Also, please share this update with your community and interested people!
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