Project:Support desk
From MediaWiki.org
Please see the Members List, and if you have questions about the support team please visit its talk page.
- 1 (by 2005-08-19)
- 01
- 2 (by 2005-12-15)
- 3 (by 2006-03-15)
- 4 (by 2007-01-11)
- 5 (by 2007-03-24)
- 6 (by 2007-05-29)
- 7 (by 2007-07-01)
- 8 (by 2007-07-27)
- 09 (by 2007-07-29)
- 10 (by 2007-09-02)
- 11 (by 2007-09-24)
- 12 (by 2007-11-05)
- 13 (by 2007-12-07)
- 14 (by 2007-12-30)
- 15 (by 2008-01-10)
- 16 (by 2008-01-19)
- 17 (by 2008-02-01)
- 18 (by 2008-02-18)
- 19 (by 2008-02-28)
- 20 (last multi-topic archive)
- 01 Int • S • D
- Please click on appropriate link below
- Installation and Legalities of MediaWiki →
- MediaWiki System →
- MediaWiki Database →
- Image/Thumbnailing Support →
- Uploading Support →
- Extension Support →
- Template/Table Syntax →
- System Messages/Special Pages/Magic Words →
- all other questions →
- discussions unrelated to the MediaWiki software will be removed.
- Check that your question is not already answered elsewhere on this site.
- The MediaWiki Handbook (on meta.wikimedia.org) holds detailed information about setting up and using MediaWiki.
- Manual:FAQ answers a lot of the most frequent questions about MediaWiki.
- Project:Help contains a more detailed list of all available help.
- Project:Forum is where you should discuss issues about this site.
- Sandbox is where you can test wiki editing, or use testwiki: for more extensive issues.
- Is this the best place to ask your question?
- Questions on this page are unlikely to be answered very quickly, and may not get answered at all. Please check out the recommended communication possibilities (particularly the MediaWiki-l mailing list) before posting and read carefully. There is no "official" forum, but there are some private ones that might be better places to ask your question, e.g. mwusers.com.
- How to ask questions?
- Please make sure that you have really read the few pages of the fundamental introduction before you ask. In your question, please indicate which version of MediaWiki, PHP, the database you are using and its version (eg. MySQL 4.1), and a URL of your Wiki. Don't forget to sign your comment with -~~~~ at the end.
- Is your question answered?
- If your question has been answered please place (RESOLVED) before the title of your thread, so our support staff will know to look over it. This also helps us when archiving.
- Why are some topics marked as RESOLVED when they are not?
- There are several reasons for marking a page as RESOLVED. First, if the user seeking support does not answer a member of the support team's questions seeking more information within a period of five days, the topic will be marked as RESOLVED as it cannot be solved. Second, if the topic does not relate to MediaWiki software it will be automatically closed. Third, if the user is seeking support for an unstable version or MediaWiki or an extension, the topic may automatically be closed, as this Support Desk does not offer such support. Fourth, if you do not submit your thread in the correct format (i.e., signing your thread, posting your report above your signature, etc.) it can be deleted on the spot. Fifth, if the users post seems resolved it may accidentally be marked as such, if this happens please move the page from the current archive back to the bottom of the support desk, but if your thread is in an archive older than the current, please just copy and repost it. Please note that as long as your topic follows these guidelines it will not be marked as RESOLVED.
- Can your question help someone else?
- The greater purpose of the Support desk is to make our Manual:Installation guide so good that you do not have to come here to ask questions, yours are answered on the page. Or if we know where the page is you are looking for, making that easier to find.
[edit] Installation/Legalities Support
[edit] Full diffs in RSS/Atom
- MediaWiki 1.12.0
- PHP 5.2.5 (cgi)
- MySQL 5.0.44-log
Hi I just upgraded to 1.12.0 version of MediaWiki from 1.10.0. On the 1.10 version the RSS feed gave the full diff in two columns very comfortable to read in Brief. Since 1.12 only the title of the changes remains. How is it possible to have the full diff within 1.12 version ? I tried the Manual:$wgFeedDiffCutoff but without success. Thanks for your help.
--Dieudo 14:39, 8 May 2008 (UTC)
[edit] Cannot access my MAIN PAGE on Mediawiki
- MediaWiki: v 1.11
- PHP: 5.2.0
- MySQL: 4.1.18
- URL: http://www.psych-it.com.au/psychowiki psychowiki
Hi, I got my Mediawiki installed and running yesterday. The problem is that when I try to get to the MAIN PAGE I'm getting a blank page. However if i try to get to any other page it seems to work fine. The main page is visible - only when I log into the system. Thank you
Ariel
- Works fine for me. Smaug
20:45, 28 April 2008 (UTC)
Sorry, but the problem continues. I've found a good documentation of the same problem with DRUPAL system Here Ariel
Hi Again,
I want to try and refine the problem described above. Most pages, including the home page in our Wiki load just fine on first click. However, the problem seems to occur on susbequent clicks on the same line or when refreshing the page. This doesn't only happen on the main page but on any other page that is clicked/refreshed more than once. We are lost with this problem and can't go "on air" until we resolve the issue.
We will greatly appreciate assistance with this matter.
Ariel and Alex
-
- Again, I do not experience this problem even when refreshing and such. Perhaps it is something to do with your browser settings (which I can not help you with)? Try to cause the problem from a friend's computer, if you can. See if it happens the same. Smaug
17:53, 11 May 2008 (UTC)
- Again, I do not experience this problem even when refreshing and such. Perhaps it is something to do with your browser settings (which I can not help you with)? Try to cause the problem from a friend's computer, if you can. See if it happens the same. Smaug
Hi Smaug, thanks for your help.
Me and Ariel live on two sides of the pacific and use different computers- but we have the same problem. We have made some progress today in realizing 2 things: 1. Both of us are using Firefox and when we tried our wiki on IE, there was no problem, even after clicking on a link many times (which makes me guess you were trying it out with IE?) 2. In Firefox, this seems to be related to the browser's cache- both me and Ariel tried clearing the cache many times today, and in all cases it fixed the problem once (i.e.- next time I click on a link it will go balnk again, and I will again have to clear the cache). I was hoping that this will give you some new ideas as to the potential soource of the problem?
Have a good one,
Alex & Ariel
-
-
- Yup, I use IE! Good work. Unfortunately, I don't have experience in Firefox or have an idea about what the problem could be. Sorry that I can't be of further help. I'm sure someone else on here will know. Smaug
13:57, 12 May 2008 (UTC)
- Yup, I use IE! Good work. Unfortunately, I don't have experience in Firefox or have an idea about what the problem could be. Sorry that I can't be of further help. I'm sure someone else on here will know. Smaug
-
[edit] Cannot access my Mediawiki
- MediaWiki: v 1.11.1
- PHP: 5.0.5
- MySQL: 4.4.7
- URL: http://wheeler-roots.org/wiki GenesWiki
I'm a newbie, but I finally got my Mediawiki installed and running yesterday. All went fine all day. Used it until late last night. Then, this morning, when I tried to access it, I got an HTTP 500 error - Webpage cannot be displayed. This happens repeatedly.
I have made NO changes to ANYTHING since using it successfully yesterday. Can you please help me sort this out? Thanks!
Gene
bridgebum@gmail.com
—76.101.229.225 15:52, 20 February 2008 (UTC)
- Check your apache error logs (or IIS error logs if you're using that). --Skizzerz talk - contribs
MediaWiki Support Team 00:02, 21 February 2008 (UTC)
Log shows the following typical error: File does not exist: /home/gwheele6/public_html/404.shtml
Gene --76.101.229.225 22:05, 21 February 2008 (UTC)
[edit] Legalities of using Wikimedia material
- MediaWiki: 1.11
- PHP:
- MySQL:
- URL:
OK, so here's my problem. I've got MW 1.11 installed on my server, image uploads configured, extensions added - ParserFunctions, Nuke and Oversight. Soon to add on Makesysop and Checkuser too.
What's the legalities of using material from Meta wikimedia and Wikisource (the one that's en.wikisource.org) under the GFDL and how do I transwiki them into my wiki getting all revisions?? On some Wikimedia projects it says they can't get all revisions via transwiki.
and what's the way in the database to change an offensive signature in old revisions??
I need some help, just trying to learn some stuff on this wonderful new software!
Ta, —84.45.219.185 12:55, 26 February 2008 (UTC)
- Did you try using Special:Import? -PatPeter,
MediaWiki Support Team 00:16, 27 February 2008 (UTC)
- oh, and how do you get spam blacklisting to work?? plus one more question, what's the legalities of using the logos from Wikisource for my wiki? --84.45.219.185 12:59, 26 February 2008 (UTC)
- Is there a spam blacklisting extension that you are referring to? Or if you are referring to an IP address you want to block? Go to the IP's userpage or talkpage and you will have a link in your Toolbox named "Block user" or you can go to Special:Blockip. -PatPeter,
MediaWiki Support Team 00:16, 27 February 2008 (UTC)
-
- Plus, how will I add extra namespaces/talk page namespaces?? --84.45.219.185 13:00, 26 February 2008 (UTC)
-
- See Manual:Using custom namespaces. -PatPeter,
MediaWiki Support Team 00:16, 27 February 2008 (UTC)
- Updated links to point to correct locations. As for legalities, check each images image page and look at the copyright status. Some are Public Domain, others are copyrighted and cannot be used. --Skizzerz talk - contribs
MediaWiki Support Team 02:27, 27 February 2008 (UTC)
- Updated links to point to correct locations. As for legalities, check each images image page and look at the copyright status. Some are Public Domain, others are copyrighted and cannot be used. --Skizzerz talk - contribs
- See Manual:Using custom namespaces. -PatPeter,
- Category:Spam management extensions
- To import pages from Wikimedia, you can use Special:Import but you need to have a file which comes from Special:Export ; the pages you import must have the GFDL license, see en:Wikipedia:Copyrights. To download all pages of Wikipedia, see http://download.wikimedia.org/
- For Wikipedia, Wikisource and other logos, they are trademarked by the Wikimedia Foundation.
~ Seb35 09:00, 27 February 2008 (UTC)
-
- Thanks so far for the help. I did try Special:Import but I couldn't get every revision of a page, e.g. Template:Hoax for example. However, I'm not sure how to get transwiki working properly. Thanks so far. Alex @ --84.45.219.185 13:10, 27 February 2008 (UTC)
- Apologies for the IPs vandalism on other Wikimedia projects: it was wardriving that turned this IP into an open proxy, but it should be secure now. --84.45.219.185 13:10, 27 February 2008 (UTC)
-
- I was trying to copy Wikimedia's setup on a WAMP server, just for testing purposes, but can't qyite figure out how to do it. I got steward rights working fine, e.g. Testuser@wikinumber1 from (none) to sysop, bureaucrat e.g. Testuser@wikisite2 from sysop to sysop, checkuser
Anyone know how Wikimedia uses their LocalSettings.php file. Alex @ --84.45.219.185 13:14, 27 February 2008 (UTC)
-
-
- [1] --MF-Warburg 15:19, 9 March 2008 (UTC)
-
[edit] Installation - mysqli db authentication issue
- MediaWiki: 1.11.0
- PHP: 5.2.5 with the Suhosin Patch 0.9.6.2
- MySQL: 5.0.18
- URL: intranet site http://mywiki/
- OS: FreeBSD 6.0-RELEASE#0
I have been unable to install via http://mywiki/config/index.php. I keep getting the following error:
Installing MediaWiki with php file extensions Environment checked. You can install MediaWiki. Generating configuration file...
Database type: MySQL Loading class: DatabaseMysql Attempting to connect to database server as root...failed due to authentication errors. Check passwords. Something's not quite right yet; make sure everything below is filled out correctly.
The Superuser name and password fields are flaged "check username" and "check password".
super user was created:
mysql> GRANT ALL PRIVILEGES ON *.* TO testuser@localhost IDENTIFIED BY 'testing' WITH GRANT OPTION; mysql> flush privileges;
I have tried changing the user password to the old_password support via:
mysql> set password for testuser@localhost = OLD_PASSWORD('testing')
mysql> flush privileges;
I have had trouble in the past with apps that use mysql instead of mysqli extensions. eg:
$mysqli = new mysqli("localhost", "testuser", "testing"); if (mysqli_connect_errno()) { printf("Connect failed: %s\n", mysqli_connect_error()); exit(); } printf("Protocol version: %d\n", $mysqli->protocol_version); $mysqli->close(); echo "<hr />"; link = mysql_connect("localhost", "testuser","testing"); if (!$link) { die('Could not connect: ' . mysql_error()); } printf("MySQL protocol version: %s\n", mysql_get_proto_info());
result:
Protocol version: 10
Could not connect: Access denied for user 'root'@'localhost' (using password: NO)
Any ideas would be greatly appreciated !!
Thank you,
—jeff 216.8.138.75 18:23, 27 February 2008 (UTC)
- It's saying it's failing to connect as root, but the passwrod you're setting is for testuser --Nad 20:20, 27 February 2008 (UTC)
- I realize that. This has something to do with mysqli. Anyone have any ideas ? - jeff -216.8.138.75 13:20, 29 February 2008 (UTC)
[edit] (RESOLVED) URL changed
I had to move my Wiki to a different folder. It is now at www.ncrcag.com/mvc instead of www.ncrcag.com/tv
How do I fix the issues this caused? --24.74.36.191 20:36, 8 March 2008 (UTC)
- What issues did you have? At least you must change $wgScriptPath in your LocalSettings.php from "/tv" to "/mvc". --MF-Warburg 15:15, 9 March 2008 (UTC)
[edit] /config/index.php shows a blank page
- MediaWiki: 1.11.2
- PHP: (5.2.5)
- MySQL: 5.0.45-community
- URL: http://kharid.x10hosting.com
http://kharid.x10hosting.com/config/index.php shows a blank page. however, http://kharid.x10hosting.com is not blank.
—Mahdi 15:08, 10 March 2008 (UTC)
[edit] ji iv just changed my pc its mico visa do i have to download mediawiki to get xtube and is it compatble, thanks
- MediaWiki: (Reported by your Wiki's Special:Version page)
- PHP:
- MySQL:
- URL:
—172.141.53.124 19:02, 10 March 2008 (UTC)
[edit] Special Char -> Blank page by change or create a site
- MediaWiki: 1.9.3
- PHP: 5.0.4
- MySQL: 4.1.13
- URL: http://empireking.com/wiki
Hello, i think it's only a little problem. I can set topics and edit them -> all works fine! BUT ä/ö/ü/ß or something like that make problems! If i click on submit a blank page comes. Database is UTF-8 (german) and also it seems that the MEDIAWIKI PHP/HTML headers also. Somebody got an idea? Thanks for your time.
(Sorry for my bad english) Best regards Martin Keckeis
—62.47.248.17 11:03, 11 March 2008 (UTC)
[edit] (RESOLVED) Broken link ...
On
http://www.mediawiki.org/wiki/Manual:Downloading_MediaWiki
this link is broken:
http://download.wikimedia.org/mediawiki/1.11/mediawiki-1.12.0rc1.tar.gz
It probably should read:
http://download.wikimedia.org/mediawiki/1.12/mediawiki-1.12.0rc1.tar.gz
—63.231.91.154 03:02, 12 March 2008 (UTC)
- Probably, but this is not the place to report it. -PatPeter,
MediaWiki Support Team 02:41, 27 March 2008 (UTC)
-
- Actually it has been fixed. -PatPeter,
MediaWiki Support Team 02:42, 27 March 2008 (UTC)
- Actually it has been fixed. -PatPeter,
[edit] Getting Error after the instalation compplets
- MediaWiki: (Reported by your Wiki's Special:Version page)
- PHP:
- MySQL:
- URL:
Hello,
I have just installed MediaWiki 1.12.0rc1 and when going to the Main Page I am getting a PHP error for the DOMDOCUMENT and I am stumped.
Error: Fatal error: Class 'DOMDocument' not found in /var/www/html/CDSWiki/includes/Preprocessor_DOM.php on line 566
I am running PHP5.1.6 and Apache2.2 on linux.
Let me know what I can do to solve this issue.
Thank You for Your Support, Micah Coletti
—Mcoletti 20:07, 13 March 2008 (UTC)
- Hello,
- I had the same problem with a fresh install of mediawiki 1.12.0rc1 on PHP 5.2.5 / Apache 2.0.52-32.3.en
- It was solved by installing the php-xml rpm.
- Sylvain
-
- Thanks Sylvain for you quick response,
-
- I have been looking for the php-xml rpm and I can only find one for php4 and it will not install. Do you know where I can get the php-xml rpm that will work for php5.1? Thank you so much for your help.
-
- -- Micah
There is no DOM package for php5 because it comes inbuilt, you must have it disabled. Run a phpinfo() script and see what's enabled and disabled, and check your php.ini. --Nad 18:51, 18 March 2008 (UTC)
+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+_+
I had the same issue and ran the following to resolve, as mentioned above!
yum search php-xml
php-xml.i386 5.1.6-15.el5 base Matched from: php-xml The php-xml package contains dynamic shared objects which add support to PHP for manipulating XML documents using the DOM tree, and performing XSL transformations on XML documents.
yum -y install php-xml.i386
+-+-KHutchinson
[edit] Installation error
- MediaWiki: (Reported by your Wiki's Special:Version page)
- PHP:
- MySQL:
- URL:
Executing Installation I get this error. I didn't leave any password as default... any suggestions?
Creating tables... using MySQL 4 table defs...Query "CREATE TABLE `wiki_user` ( user_id int(5) unsigned NOT NULL auto_increment, user_name varchar(255) binary NOT NULL default '', user_real_name varchar(255) binary NOT NULL default '', user_password tinyblob NOT NULL default '', user_newpassword tinyblob NOT NULL default '', user_email tinytext NOT NULL default '', user_options blob NOT NULL default '', user_touched char(14) binary NOT NULL default '', user_token char(32) binary NOT NULL default '', user_email_authenticated CHAR(14) BINARY, user_email_token CHAR(32) BINARY, user_email_token_expires CHAR(14) BINARY, user_registration CHAR(14) BINARY, PRIMARY KEY user_id (user_id), UNIQUE INDEX user_name (user_name), INDEX (user_email_token) ) '''TYPE=InnoDB " failed with error code "BLOB/TEXT column 'user_password' can't have a default value (localhost)".'''
--MJHugo
[edit] Unable to configure media wiki at first installation
- MediaWiki: (Reported by your Wiki's Special:Version page)
- PHP:
- MySQL:
- URL:
I am having difficulty installing the software on the server. I am getting ratty with it and so am probably missing something very simple. I cannot get any further than navigating to the page where it says MediaWiki 1.12.0rc1 Please set up the wiki first. When I click on the link in this page I get 500: Internal Server Error (Sorry, the page you requested is not currently available. This is because the server has encountered a problem is creating the page for you.)
As far as I know, I am using an Apache server - it is one provided by www.freevirtualservers.com. I downloaded the package, unzipped it and uploaded the whole folder as is to the public_html folder. I set the permissions for the config folder to 777 using the cpanel (actually I changed all the parent to 77 to be sure)I don't know what else to try...
I Have checked and php 5 appears to be supported (in cpanel it is listed as a mime TYPE - application/x-httpd-php .php .php4 .php3 .phtml php php3 php4 php5 php6 )and in checking that I just discovered that front-page extensions are installed. The mysql server is not part of my site but is part of the hosting package and is accessed via phpMyAdmin which says Server version: 4.1.22-standard-log
hope you can help and see what I am missing
thanks
Mark —Mjltigger 01:26, 17 March 2008 (UTC)
- Check you php error log to see what the error is, or change your php.ini to turn on error reporting. --Nad 18:47, 18 March 2008 (UTC)
thanks - I have chased this down with my host and it appears only php4 is installed so am going to try again with an older version of wikimedia
[edit] Problems with download
- MediaWiki: (Reported by your Wiki's Special:Version page)
- PHP:
- MySQL:
- URL:
I cannot acces the download page. Are the site down or?
Ditte Maria Bergstroem ditteberg [@] gmail [dot] com —90.184.14.119 16:12, 18 March 2008 (UTC)
[edit] "No input file specified." error
- MediaWiki: 1.6.10
- PHP: 4.4.8
- MySQL: 4.1.22-standard
- URL: http://www.malvagita.net/hqwiki
Had issues with the host some time back with PHP (they upgrade to 5 without notice or testing) and attempted to upgrade to the latest wiki to resolve it.
Host downgraded PHP to the current version before this could be completed.
Uploaded the backed up copy of the wiki files back to the host and when going to config it says the wiki is already setup.
When I go to the index, I get "No input file specified."
—Darkwater 04:49, 20 March 2008 (UTC)
[edit] MediaWiki does not install with PostgreSQL 8.3.0
- MediaWiki: mediawiki-1.12.0rc1.tar.gz
- PHP: PHP 5.2.5 with Suhosin-Patch 0.9.6.2 (cli) (built: Jan 16 2008 23:26:34)
- MySQL: not used
- PostgreSQL: 8.3.0
- URL: internal, not available on internet
Fixed: problem was: database wikidb had not been manually created. Installation procedure and instruction rather confusing as to what needs to be done manually and what is automated.
Mediawiki fails to install on SuSE Linux 10.3 (64-bit PC), with PostgreSQL 8.3.0, PHP5, apache 2.2.4
uname -a: Linux pcname 2.6.22.13-0.3-default #1 SMP 2007/11/19 15:02:58 UTC x86_64 x86_64 x86_64 GNU/Linux
PostgreSQL running locally on port 5438 (not the default port): Result from SELECT version() is:
PostgreSQL 8.3.0 on x86_64-unknown-linux-gnu, compiled by GCC gcc (GCC) 4.2.1 (SUSE Linux)
The results from the mediawiki install in http://servername/sitename/config/index.php5 is:
some confusing error message regarding connection (not saying that the problem is that there is no wikidb database) Checking the version of Postgres... Warning: pg_query(): supplied argument is not a valid PostgreSQL link resource in /srv/www/htdocs/sitename/includes/DatabasePostgres.php on line 553 Warning: pg_fetch_result(): supplied argument is not a valid PostgreSQL result resource in /srv/www/htdocs/sitename/includes/DatabasePostgres.php on line 989 Could not determine the numeric version from !
Basically line 989 returns an empty string.
—Fgenolini 18:12, 20 March 2008 (UTC)
[edit] Installation Parse Error
- MediaWiki: (Reported by your Wiki's Special:Version page)
- PHP:
- MySQL:
- URL:
When I try to install I get this message:
Parse error: syntax error, unexpected T_CONSTANT_ENCAPSED_STRING in /www/99k.org/t/e/c/tech-diy/htdocs/config/index.ph