I am a graduate of the Institute of Design, Illinois Institute of Technology, and lived in Chicago for many years. I've been in San Francisco since 2006. Prior to Wikimedia Foundation I worked as a design researcher at Cisco Systems and Salesforce collaboratively defining, testing, and iterating software functionality for communication and collaboration. I worked at Steelcase to understand the context, goals and needs of remote, distributed team mates. I have also worked at a few design consultancies on various projects. For the past 11 years, I have been observing, researching and defining products for people to collaborate and communicate in various cultural, socio political, economic, and geographic contexts.
As Lead Design Researcher, I am working with all product teams to help build and extend our ability to do impactful qualitative research as part of our product development cycle. This includes close collaboration with communities, design, product, analytics and engineering, as we are all working toward the same goals.