Topic on Talk:Growth/2023

Growth team product KPIs

7
Summary by Martin Urbanec (WMF)

Currently, newcomers can ask questions in three different ways:

  • To their mentor, via Special:Homepage: this is measured under "Question posted via mentorship_module_question"
  • To their mentor, via the Help panel: this is measured under "Question posted via mentorship_panel_question"
  • To the help desk, via the Help panel: this is measured under "Question posted via help_panel_question"

Description in the KPI dashboard were updated to be more precise.

Iniquity (talkcontribs)

@Martin Urbanec (WMF), hi, what difference between "Question posted via help_panel_question" and "Question posted via mentorship_panel_question"? :)

Martin Urbanec (WMF) (talkcontribs)

Hi @Iniquity,

the difference is in the origin and target of the questions. There should be an explanation text under the (i) icon in top-left corner of each chart, but that can be improved if it's not sufficient.

Currently, newcomers can ask questions in three different ways:

  • To their mentor, via Special:Homepage: this is measured under "Question posted via mentorship_module_question"
  • To their mentor, via the Help panel: this is measured under "Question posted via mentorship_panel_question"
  • To the help desk, via the Help panel: this is measured under "Question posted via help_panel_question"

The last way (asking questions to the help desk) is currently kept as a fallback, in case the Help desk is configured, but mentorship isn't.

Hope this helps!

Iniquity (talkcontribs)

Thanks for the answer! Yes, it helped :)

> There should be an explanation text under the (i) icon in top-left corner of each chart
Oh, I didnt see this button.

> that can be improved if it's not sufficient
I looked, there is a very complex text, it seems to me that there is not enough human description, as you wrote to me here :)

Martin Urbanec (WMF) (talkcontribs)

Great to hear that!

Unfortunately, I can't make the (i) button more visible, as it's put there by Grafana itself (the software that renders the charts).

We can definitely improve the description wording though. I changed the text in the dashboard to use the phrasing I used here. Is it more understandable now?

Iniquity (talkcontribs)

> help_panel: question posted via the help panel, mentorship is not enabled mentorship_module: question posted via mentorship module on Special:Homepage mentorship_panel: Questioned posted via help panel with mentorship enabled

I have this description, and I think you can add "To the help desk, via the Help panel:" phrase :)

Iniquity (talkcontribs)

Oh, cache! I was changed. Now thats perfect, thanks! :)

Martin Urbanec (WMF) (talkcontribs)

Great!