Topic on Project:Support desk

One user is unable to edit or create pages, why?

5
Mushu999 (talkcontribs)

Installed software

Product Version
MediaWiki 1.28.0
PHP 5.6.24 (cgi-fcgi)
MySQL 5.7.17-log

I deleted his mwiki_user record in the mySQL table, then ran the createuser SpecialPage option, he still does not see the "(edit)" option on any pages. What can I do to troubleshoot this problem? His database record is the same as everyone else's and all other users are able to edit pages just fine. I'm all out of ideas.

AKlapper (WMF) (talkcontribs)
AhmadF.Cheema (talkcontribs)

Is it possible that the issue is from the that user's side?

Maybe some gadget is enabled, some extension is blocking some resource (can be checked by looking at the Console tab of the browser F12 developer tools)? Has the user already tried using a different browser?

147.55.130.182 (talkcontribs)

He has used multiple browsers with the same result. He is on the same network as the other users. I'm totally stumped!

147.55.130.182 (talkcontribs)

FOUND IT! I am using the LDAP auto-login extension in Windows. His account name was put into Active Directory as all upper-case, but his login username is normal case. Because php is case-sensitive it never matched. Ugh. Hope this helps anyone else who Googles for this problem.