New Editor Experiences/Workshops

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We are designing a series of workshops to collaboratively decide how to apply the learnings from our research toward retaining new editors. Below is a high level outline of these workshops, and the goals associated with them. We are in the planning stages, and happy to receive suggestions and feedback on the discussion page.

General community conversation[edit]

Broad presentation about the research and findings, description of next steps, and how to participate. (2 hours over video conference. Last week in September)

Who: Wikimedia Foundation staff, broad invitation, anyone welcome.

Goals:

  • Present findings and personas (report and personas shared in invitations)
  • Gather feedback, answer questions, about report, personas and findings
  • Open lines of communication with those interested in the new editors project
  • Gather examples of work already being done toward attracting and retaining new editors.

Steeping workshop[edit]

Get to know the report and personas. Some seed questions, to inspire conversation, will be provided ahead of time: any surprises? Anything super obvious? Stuff we absolutely should do / not do, etc. (2 hours over video conference. First week in October)

Who: Wikimedia Foundation staff, new editors team

Goals:

  • Everyone on the team to get very familiar and conversant with the findings memo, personas and user journeys.
  • Discussion and Q&A about the research, findings, and the workshops to come.
  • Build interest and get team thinking about opportunities to support new editor retention in CZ and KO wikis

Czech community conversation[edit]

Will be held at a time that works for Czech community. Will be a 2 hour conversation over video conference, or whatever works best.

Who: Czech community members who want to participate, a few Wikimedia Foundation staff.

Goals:

  • Present findings and personas, to gain familiarity, and continue the conversation around the research and future work.
  • Gather feedback, answer questions, about report, personas and findings
  • Learn which research findings the Czech community participants find most important to focus on for their community.
  • Share plans for future work for the project, gauge people's interest in being involved as we move forward.
  • Learn about other efforts, we may not know about, that are also working toward new editor retention.

Korean community conversation[edit]

Will be held at a time that works for Korean community. Will be a 2 hour conversation over video conference, or whatever works best.

Who: Korean community members who want to participate, a few Wikimedia Foundation staff.

Goals:

  • Present findings and personas, to gain familiarity, and continue the conversation around the research and future work.
  • Gather feedback, answer questions, about report, personas and findings
  • Learn which research findings the Korean community participants find most important to focus on for their community.
  • Share plans for future work for the project, gauge people's interest in being involved as we move forward.
  • Learn about other efforts, we may not know about, that are also working toward new editor retention.

Focus workshop[edit]

Collective decision making about which finding/s to focus on in our first round. Which findings can we address to increase new editor retention in KO and CZ Wikis? Half day workshop, fully remote.

Who: Wikimedia Foundation staff (new editors team)

Goals:

  • Decide how many findings to focus on Decide which findings to focus on (1-3?)
  • Align around criteria for making the decision and assign weighting to criteria.
  • We will collectively decide which findings to focus our efforts on, by taking into consideration:
    • KO and CZ community feedback on findings (which are most important to each respective community)
    • WMF resources, capabilities, and strategic goals
    • Current and previous work around that finding (is there already work being done, and success of failure in that area?
    • How easy or difficult might it be to “move the needle” on new editor retention in this area?
    • What kind of collaboration and dependencies might focusing in this finding require for success?
    • Which findings will better retain new editors in Korean and Czech Wikipedias

Concept generation with Czech community[edit]

Generate new concepts and bring existing solutions forward to address the findings we decided to focus on that address our goal of attracting and retaining new editors in medium sized Wikipedias.

Who: anyone in Czech community who would like to, and has time to participate

Goals:

  • reach out and invite community members to share solutions ideas they have
  • integrate concepts from Czech community into all of the concepts we are collecting toward attracting and retaining more new editors in medium sized Wikipedias.

Concept generation with Korean community[edit]

Generate new concepts and bring existing solutions forward to address the findings we decided to focus on that address our goal of attracting and retaining new editors in medium sized Wikipedias.

Who: anyone in Korean community who would like to participate

Goals:

  • reach out and invite community members to share solutions ideas they have
  • integrate concepts from Korean community into all of the concepts we are collecting toward attracting and retaining more new editors in medium sized Wikipedias.

Concept generation workshop 1[edit]

Collectively (across teams) generate new concepts and bring existing solutions forward to address the findings we decided to focus on that address our goal of attracting and retaining new editors in medium sized Wikipedias.

Who: Wikimedia Foundation staff (new editors team)

Goals:

  • discuss and gain alignment around the focus areas
  • Generate concepts to address findings 5 and 7
    • individual and group brain storming
  • Add new ideas to the collection of precursors and new ideas that were collected in various conversations
  • Practice working together fully remotely (doing visual and audio work across time zones)

Concept generation workshop 2[edit]

Collectively (across teams) generate new concepts and bring existing solutions forward to address the findings we decided to focus on that address our goal of attracting and retaining new editors in medium sized Wikipedias.

Who: Wikimedia Foundation staff (new editors team)

Goals:

  • Organize the collection of solutions around the findings and the user journeys of the personas (to assess which solutions might directly address the challenges of new editors via the lense of our two groupings of findings: "Conceptual understanding" (findings 5 and 8) and "Pathways to editing" (findings 7 and 9)
  • Generate concepts as a group to address any gaps in the user journeys that need to be addressed regarding the findings groupings.
  • reduce redundancies in our solutions sets
  • Continue to practice working together fully remotely (doing visual and audio work across time zones)
  • end the session with several groupings of concepts that could address the findings groupings for the personas, and be cross departmental.

Concept evaluation workshop[edit]

Collectively evaluate the findings groupings against criteria in order to decide which solutions groupings the teams should start working on and experimenting with.

Who: Wikimedia foundation staff (new editors team)

Goals:

  • assess concept groupings against criteria (Impact, difficulty and resources needed, and if solutions are both programatic and product oriented or not)
  • discuss individual and team perspectves
  • Decide on a set of concept groupings that we will move forward to begin experimentation and implementation