Bug management

Wikimedia Foundation engineering activity

Bug management

Management of Wikimedia's bug tracker.

Group:	Platform
Team:
Lead:	Andre Klapper
Status:	See updates

Wikimedia's Bugzilla installation is used to track problem reports and feature requests related to MediaWiki code, other Wikimedia-specific components (such as extensions or tools), and Wikimedia wikis (such as Wikipedia).

Sorting and solving bug reports is a collaborative effort by users and developers of the community together with Wikimedia's bugwrangler.

Status

• [edit status] • [add new]
  2013-05-21:
  9

@2

Laj=

Activity scope

Bug management is a perennial activity. Anyone can contribute! Activities include:

• coordinating, triaging, and organizing the current bug reports in Bugzilla
• writing documentation for bug management
• coordinating MediaWiki deployments
• consider developing a friendly way (perhaps an extension) to allow Wikipedia users to report problems and record them in Bugzilla

Documentation

Note that this is work in progress.

For Bug Reporters

• How to report a bug / Also see Bugzilla's own documentation

For Module Maintainers

• How to add/edit products, components, versions, and default bugmail CCs in Bugzilla

For Developers

• Annoying little bugs to start with
• Getting developer access

For Triagers / Bugsquad Community

• Project:WikiProject Bug Squad
• Triage: Definition of "triaging" and information on bug triage sessions
  • Triage guide: How you can help to improve bug reports, and tools to save time triaging
  • Easy tasks and entry points to start triaging in Bugzilla
  • Bugsquad meeting / Bugday preparations
• Places (Village Pumps, forums) to regularly check for bug reports
• List of upstream bugtrackers and URLs

For Bugzilla Administrators / the Bugwrangler

• Admins: Please file a report when changing products/components/keywords to avoid work duplication and entropy and to understand reasonings. This excludes trivial changes like component descriptions or assignees/CC lists.
• Status updates of the Bugwrangler (Note: The bugwrangler is employed by the Wikimedia Foundation to do bug management, see scope above)
• Plans and ideas of things to do in bug management - help welcome!
• TODO: Instructions on how to create new products/components in Bugzilla
• TODO: Document Bugzilla and/vs. RT
• Technical information on our Bugzilla instance
  • Bugzilla backup procedure
• Andre Klapper keeps an eye on upstream Bugzilla security updates, Daniel Zahn helps deploying them.

For everybody (General / Misc)

• An introduction to Bug report management in Wikipedia
• Bug report life cycle: The status changes of bug reports, from reporting to closing them.
• Fields in the Bugzilla interface
• TODO: Bug management/Bug access restrictions: When and why some reports (often Security issues) have restricted access
• Workflow: Proposal for a new workflow on problem entry that would lead the user to OTRS, RT, or Bugzilla as appropriate