Our departmental goals are captured on a quarterly basis for each fiscal year (Q1: July-September; Q2: October-December; Q3: January-March; Q4: April-June). This is an overview of our goals by quarter for each team. For our goals in the Wikimedia Foundation's annual plan, see this phabricator board.
Outcome 2: The adoption of Wikimedia technology can be reliably measured
Objective 1: Design a set of formal KPIs (key performance indicators) to measure the growth and diversity of our technology audience (task T171220)
Outcome 4: The collaboration with research in industry and academics is further scaled and supported.
Objective 1: Organize and host the annual Wiki Research Workshop. (task T171118)
Conduct structured interviews with team leads in Tech involved in building platforms with an externally-facing audience and get them to articulate who their core audience is, and how to characterize adoption of their platforms. (task T174733)
Write and submit a workshop proposal for the Web Conference (task T174741)
Write a call for papers for Wiki Workshop 2018 (task T174743)
Invite reviewers to review workshop submissions (task T174744)
Program 9: Growing Wikipedia Across Languages.
Outcome 1: Surface relevant information about the articles to editors at the time of editing with the goal of helping editathon organizers
Objective 1: Build, improve, and expand algorithms that can provide more detailed recommendations to editors about how an article could be expanded. (task T171224)
Objective 2: Develop and gather design requirements for how the algorithms’ results should be exposed to the editors. (task T171225)
Build a prediction model to predict section ranks within category (task T174737)
Build a tool for article expansion recommendations and run a test for editors and editathon organizers (task T174739)
Submit a paper on article expansion recommendations, write a blog post, assess if any data release is helpful (task T174736)
Collaborate with New Readers core team on concept evaluation (against data from the field and with users we are building for) and iteration, focusing in on 1-3 concepts each for 2 of the 24 findings from research. T144016
end of Q2
New editor support
Provide concept development support for Edit Review Improvements project T137987
Perform and publish analysis of the quality of new editor support provided at Wikipedia Teahouse T132809
Perform and publish expanded analysis of the impact of Teahouse on new editor retention T127523
Research & Data
end of Q2
Design Research policy updates
Draft general on-wiki privacy statement for design research user studies (generative and evaluative) T144641
Deliver design requirements, heuristic evaluations, and user study findings for key products across Reading, Editing, and Discovery.
Product teams: Mobile Apps, Desktop & Web, VE, Collaboration, Discovery
end of Q1
Analyze and share results of Mexico, Nigeria, and India contextual inquiries T132799
New Readers project concept development and evaluation and collaboration on product iteration (in collaboration with Reading, Global Reach, Communications) based on contextual inquiries in South Africa, Mexico, Nigeria and India. Explore and evaluate 1-3 concepts coming out of the contextual inquiries with the goal of deciding on 1 concept to focus on by the end of the quarter. This work will involve researching what has been done in both wiki projects and in the market in general around the product area we decide to focus on as well as the possibility of new concepts and/or products. T129201T132800T132801
Reading, Global Reach, Communications (teams) and ReBoot (external contractor)
Research capacity building
Implement user testing tools to support moderated and unmoderated user testing on desktop and mobile (apps and web)
Experiment with recruiting research participants through Wikimedia/Wikipedia social media channels
funding for testing tool (annual subscription or a la carte)
end of Q1
Research data mapping (stretch)
Document the sources of user data we manage, how we store it, and what potentially personally identifiable information it contains.
Draft data access guidelines to inform our future data collection and dissemination practices.
Our focus in Q1 will be to coordinate and implement both evaluative and generative design research for the prioritized product track projects as well as iterating our pragmatic personas toward being fully researched Personas. Time permitting, we will mentor and collaborate with designers and prototypers toward doing usability testing for thier track teams, and we will grow our participant database.
Support prioritized user facing product projects with track teams by doing generative research (exploring and better understanding user needs, context and pain points) and evaluative research (evaluating concepts and functionality with specific users for usability and how they support needs.)
Research reports with recommendations and information useful for concept development and product iteration considering specific users.
Collaboration on timing, expectations, priorities and the research with product track teams.
end of Q1
Iterate the set of pragmatic personas developed in Q4 FY15 toward fully researched personas.
12 persona interviews moving our pragmatic personas to more closely reflect the humans we are building for.
Community liaisons and others to connect us with the right people to interview
Participants being able to get on technology so we can interview them, as there is no budget to travel and meet them.
end of Q1
Teach and mentor more designers and protoypers to do evaluative research (usability testing) to support user friendly, intuitive product development within the track teams. (Stretch)
Two designers or prototypers having done 2 or more usability tests for their teams with support from the design research team.
Collaboration and willingness from designers and prototypers on track teams.
Grow our participant database. (Stretch)
Gain 1000 more volunteer participants (in our participant "database") to collaborate with in design research projects.
Fundraising and other teams to coordinate banners, and other outreach efforts (mass message, etc) with.