Wikimedia Apps/Team/Android/User feedback review SOP

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Standard Operating Procedure for Gathering User Feedback aka Chore Wheel[edit]

Each person is assigned one week for "chore wheel." Your week includes the Saturday and Sunday preceding your assignment. For example:

Your week is December 14. That means you cover the days from Saturday December 8 through Friday December 14.

Note: the calendar invite for your assignment can be moved to any day/time in your week that is useful to you. Just have things done by Friday of your week.

Checklist[edit]

  • Review Wikipedia Android App OTRS queue for new tickets
    • Search > Additional filters > click field, select "Queue", click "+"; Queue will appear under Filters in use; click field, select "mobile", use dropdown to select "Android (Wikipedia)", click Confirm; repeat to add "State" (open, new), and "Ticket Create Time" (between)
    • Escalate or file any new/urgent bugs
    • Summarize other feedback/requests
    • Responding is optional unless you need more info for a bug
    • Using the Android OTRS spreadsheet to track is also optional
    • Update the Android app pulse spreadsheet
    • CLOSE ALL TICKETS
  • Social Media (since the last Chore wheel report) - search for Wikipedia Mobile / Wikipedia app / Wikipedia Android mentions on Twitter (optionally welcome any other notable comments – such as from Reddit, Facebook – esp. after a major release) since the last Chore wheel
  • Notable Play store reviews (since the last Chore wheel report) on Prod and Beta
  • If responding to reviews or OTRS tickets about blocking in Turkey or China, you can use this reply provided by Legal:
    • We are committed to allowing everyone, everywhere to freely access, share, and participate in knowledge on Wikipedia. Unfortunately, Wikipedia is currently blocked by most internet service providers in [China/Turkey]. We are not able to ensure access to Wikipedia until the block is lifted.
  • Crashes - go to the main HockeyApp screen (scroll all the way down to see the crash-free percentage per day) - keep an eye out for >100 users on a single crash

Order[edit]

  1. Robin
  2. Cooltey
  3. Charlotte
  4. Dmitry
  5. Sharvani
  6. Lani
  7. Anthony

Status Update[edit]

On Friday, send an email to android@ with your chore wheel report. Thanks!