Topic on Project:Support desk

Special:ChangePassword doesn't work but throws no errors

10
Summary by P858snake

This support ticket continues on from phab:T305311

AlPaD (talkcontribs)

Hello. The password change page does not work. When I go to save the password the password does not change. Thanks!

P858snake (talkcontribs)

Can you confirm what browser you are currently using?

AlPaD (talkcontribs)

Google Chrome

AlPaD (talkcontribs)

Hello, can you help me please? Thanks!

Reedy (talkcontribs)

When did you actually last change your password? I need a fairly specific time and date. There's not enough information to even begin to help you.

I can see log attempts of password resets, and logins using temp passwords...

AlPaD (talkcontribs)

@Reedy: 13 April 2022, 12:00 - 12:30 pm, but if I log in with a temporary password I can change it.

Reedy (talkcontribs)

What happens when you don't login with a temporary password and try and change your password? Does it say it succeeded? Does it say it failed? Does it say anything?

What sort of password are you using?

AlPaD (talkcontribs)

@Reedy: It says me to fill in the page again as if nothing happened. I have 2fa, but my first password has problem, not 2fa.

AlPaD (talkcontribs)

@Reedy: I have this problem on original site matrix and on Beta Cluster too.

AlPaD (talkcontribs)

I tried again from another device and it hadn't problem. My device has a problem. Do you know how to I fix it? Thanks!

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