Topic on Talk:Growth/2023

Can you explore the experience of newcomers on Wikipedia?

2
Jcubic (talkcontribs)

Just a question. I have no idea how the feature work from newcomers perspective. Is there a way to see it for yourself?

Maybe some live demo or video. It would be nice to see how the experience look like to know how to improve.

Are there was any UX research done, with actual users, that was recorded?

Trizek (WMF) (talkcontribs)

The best way to test the features to create a new test account.

We have a demo video, but some details may be a but outdated.

We do UX research on all our new features. Our usual process is the following: we create a first prototype that is tested by people who aren't Wikipedia editors. When done, we refine the prototype to fix the most important points we discovered. Then we test once again with different people. The recordings are kept private per user agreement from usertesting.com, the service we use.

At this prototype stage, we usually ask experienced users at our pilot wikis to check on this prototype. We also announce prototype testings into our newsletter, so that anyone can comment on the idea. Some of Growth team members are also experienced editors in our volunteer capacity, who work with newcomers (I include myself there).

Let me know if you have any other question. :)

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