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Issue with logging in to my Phabricator account due to authenticator code malfunction

3
Summary by AKlapper (WMF)

Reset 2FA after verifying via video call

UOzurumba (WMF) (talkcontribs)

Please, I need help with logging in to my phabricator account. My account has Multi-Factor / 2FA issue; when I try to login into my Phabricator account, my google authenticator does not work, it displaces "Invalid". I have reset the time clock on the google authenticator app and on my devices still the issue has persisted. I have tried the option "Trouble logging in? Send a login link to your email address", and it does not send any email to my account. I don't know what to do next.

This issues started after I changed my phone and imported the google authenticator account and app to my new phone. My phab account is linked to this Wiki account. Is it possible to manually verify my account and reset it?

Thanks for your help.

AKlapper (WMF) (talkcontribs)

@UOzurumba (WMF)Ah, I wasn't aware that you changed phones; maybe that's an influencing factor here. Probably easiest in this case would be removing 2FA for your Phab account so you could set it up again. Feel free to set up a quick video call with me to allow verifying your request. I'm in UTC+2. :)

UOzurumba (WMF) (talkcontribs)