Until two weeks ago the Wikipedia app 2.7.50278-r-2019-12-12 was running without problems on my Android mobile phone (LG-P710). But since then I get the error message (in German): "Es ist ein Fehler aufgetreten - Zurück gehen". To install the app new, did not help.Is the app to old or is my Android 4.4 to old? Is there any other thing I can do? The error message appears independently from the subject I am searching for. It also appears, when I'm try to open the Wikipedia start page.
Topic on Talk:Wikimedia Apps
@Peter231: Android: 2.3 and above should work fine, could you please re-login, hope that will work well.
Sorry, but this does not change anything. Whether I log in or not, I always get get the error message "Es ist ein Fehler aufgetreten" (an error arises).
I switched the phone off and on several times in the last week. This does not help. When I start Wikipedia I always see "Wikipedia durchsuchen", "Hauptseite ansehen" and "Würfeln". I can select what I want or enter a search item. The error message is always the same.
I have 2.7.277-r-2019-12-11 and it suddenly stopped working on Android 4.2.2 also, a couple days ago.
@ABaso_(WMF), JoeWalsh (WMF), CGauthier (WMF), DBrant (WMF): could someone please look into this.
Hello,
For Android 4.4 and below, our Android app hasn't been supported for quite a while, and is no longer guaranteed to work. It is likely that our Operations team has updated some security settings on our servers, which is preventing very old versions of the app from connecting successfully. Unfortunately we do not plan on making further updates or security backports to support KitKat and lower, since these versions of Android have reached end-of-life long ago, and no longer get security updates from Google itself.
Hi, i have pixel 5, 3 weeks ago wikipedia app works no longer, all of a sudden. After entering second letter in search field, an error occurs in english and german. Reinstalling app and rebooting did not help either.
Are you able to tell us which version of Android you're using?
The timing of these "server updates" is rather indifferent to what's going on in the world. In many areas, due to disease and job loss, people cannot afford to buy new phones, or even venture out to retailers (should any still be open) to risk their health searching for new new technology. I would have thought more consideration might have been made before cutting users off with no regard to the global situation. I might anticipate that when Wikipedia's typical requests for donations appear, they may be met with equal indifference.
Are you still able to access Wikipedia in your regular Web Browser app on your device?
Hello, I have the same problem and do not understand why a simple app does not work anymore. What is the point of changing things (which work fine) all the time just for the sake of change. Once things then do not work anymore the "security update" excuse is used - as if a wikipedia search was a security risk. I will not buy a new tablet, but will stop making my donation each year.
It is the same for me exactly. Any changes i do have no result. I can access wikipedia by using a browser, but the App is not working. I have Android 4.4.2.
This is unfortunate, as i used the App very frequently and it is not as nice to use wikipedia through a mobile browser. It would be very nice if you could fix that error. I always get the message "Es ist ein Fehler aufgetreten". No page gets displayed at all. Reinstallation of the app does not change anything unfortunately.
Same problem here. It does not work on Chrome either. However, WikiWand is actually working for me, so I just go through that.
Is there any App for WikiWand, by any chance?
We'll fix the connection issue for Android 4.4 by adding Google Play Services, which should allow KitKat users to continue using the app. We're aiming for September 15.
Thanks for update.
Just checking, has this worked for anyone yet? If so, what version are you running and where can it be downloaded? I see a new version (wikipedia-2.7.50332-r-2020-09-28) is out, but it does not appear in Google Play on KitKat phone, and the its downloaded .APK will not install. Thanks.
Still not working on my KitKat tablet. There were no updates to the app in September that fixed this. A very bad move for Wikipedia, imagine how many million people around the world with older devices cannot access it easily now.
There was an unfortunate delay in this. It should soon be fixed. We'll update this thread as soon as it has been.
Hi folks, we have made an update that should solve the connection issues on older versions of Android. Please check the Play Store for an updated version of the app, and let us know if there are any further issues.
Just installed the update and everything is back to normal. Great!
I installed the update and it's certainly an improvement so thank you. One thing though, when viewing an article, touching a picture does not go to the bigger stand-alone image but instead gives a black screen that says (!) "This page does not exist" with a "GO BACK" button. Tried with several articles and same behaviour every time. I checked with a friend and the image displays normally on Marshmallow so maybe still a Kitkat issue. Don't know if that's an easy fix but at least articles load now.
Thank you for reporting the issue.
I don't know if this is somewhat related to the above problem, but the Wikipedia app on my iPod Touch (v. 5.1.1 on iOS 8.4) is not working as it should as of yesterday my time zone. Searching anything results in "Request failed..." cannot log in either. The app on my iPad mini (v5.7.2 on iOS 9.3.5) is working fine. Did anything change on the API?
No change on our side. From the error it sounds like issues connecting to the network or our servers. Can you confirm you can reach wikipedia.org from Safari on your phone?
Network connection is fine. Can also reach Wikipedia.org through an old version of Chrome (47.0.2526.107, the latest version compatible by iOS 8.4). However on stock Safari (again on iOS 8.4), I get this "Your Browser's Connection Security is Outdated" page instead.