Hi my name is Joseph Alexander Mcmath. I am trying to reset the password to my account but have no luck. My email is firstname.lastname@example.org and the account name I am trying to reset is Joseph Alexander Mcmath. Can you please assist?
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Password Reset support
Hi thank you. I tried that method and was unsuccessful. I am Joseph. The email must be different, because i do not get a password reset confirmation in my email.
Also to confirm. Yes that is me.
You can create a new account with a valid email. From what I understand it is very difficult to prove than an account is/was yours if you don't have access to it any longer.
Much respect, Thank you for the response. I would hope it wouldn't be too difficult to correct. My full name is on the account. I think i'm the only Joseph Alexander Mcmath in the world. I have a proper identification as well. I'll look into creating a new account. Thank you
You're welcome. I'm not MediaWiki staff... just a user who reads the help desk often, so I can only give you my understanding of it. From what I've understand and read to date the reason seems to be that it's not about providing ID, its about proving who was using the account prior. There was no ID associated with that account, the only thing associated with it was an email. So pretty tough to match that against anything except the email. How would they go about proving that it was you who created and previously accessed that account? Look at the IP logs? IPS can be spoofed. ISP records? --Those might be tough to get. So I think they fall back to expecting you to have access to the email the account was associated to. Aside from that it's really tough to prove who accessed the account previously.