Topic on Project:Support desk

Wikipedia App., can't login.

4
Zeeebear (talkcontribs)

I just downloaded the App., don't remember my password, as I auto login on my Browser. When I try to say that I FORGOT MY PASSWORD for the App., it bring's me to another screen, that say's due to protocol it won't let me do that function. I keep trying. It's very frustrating...

Ammarpad (talkcontribs)

Since your password is saved on your desktop browser, you should try to retrieve it from there locally or request change of password through the desktop password reset page.

For the Mobile app, my best guess is that you're under IP address that's blocked globally, unfortunately password reset is currently not possible from such IPs.

If you can't do all that, please post the full error message here.

Saffi Potentate (talkcontribs)

I had the app for a while and recently I've successfully changed my username. However, for some reason everytime I try to log in to the app both the username and password vanish and a yellow notification pops up saying "Wikipedia is made by people like you. Log in to contribute." No matter how many times I put in my username and password the same things happens, however, if I log in by Google then it goes through without any issues and it seems to be a problem with the app.

Saffi Potentate (talkcontribs)

I was able to fix the issue by just uninstalling and reinstalling the app.

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