What purpose will this page serve?
Main purpose: Try to establish a set of guidelines to better prioritize and categorize the technical documentation requests.
Things to include (in no particular order)
- Walk-through of the documentation work-board, i.e., explain the types of documentation requests
- What, when, where, why, who and how for filing a ticket
- Privilege info - categorization, triaging, prioritization (parts that should only be managed by admins)
- Additional notes
- Following up
- Continuous improvement, etc.
- Guidelines? TL;DR section? A brief checklist of sort?
- Help section