Topic on Project:Support desk

HI,

We are getting attached error like "Error: Error in provider Thumb info not found" while display some images using MultimediaViewer extension.

Also the thumbnails images on WIKI page are not updated when ever upload the latest version of the image

Though We are using following versions of software(s) in TEST as well as PROD environments. yet, we don't see the multimediaViewer display issue in our test environment. Please suggest resolution for this issue.

Installed software

Product	Version
MediaWiki	1.30.0
PHP	7.1.8 (apache2handler)
MySQL	5.6.40
ICU	50.1.2

MultimediaViewer Error

See if Topic:Ue3vm0w9svt3yjb5 helps.

Also see https://developer.mozilla.org/en-US/docs/Web/HTTP/CORS/Errors/CORSMissingAllowOrigin which is often the reason. Also note that MW 1.30.0 is an ancient unsupported versions with security vulnerabilities.

Finally I could able to resolve the Multimedia Viewer display issue.

Actually the issue was occurred for some of newly updated PNG images on the page. And it could be because of insufficient Shell memory

So , I have configured and set following param values in LocalSettings.php on par with our Server configuration . And now I see the issue is no more exists !!!

$wgMaxShellMemory = 8000000;

$wgMaxShellFileSize = 1000000;

$wgMaxShellTime = 300;

Moreover we are in process to upgrade our existing MediaWiki 1.30.0 to the latest LTS version of MediaWiki 1.31.1. So, I would believe the issue with thumbnail creation for new version images in this MediaWiki 1.30.0 is fixed for this LTS version of MediaWiki 1.31.1.

Thanks,

Sanjay

$wgMaxShellMemory = 8000000;

$wgMaxShellFileSize = 1000000;

$wgMaxShellTime = 300;

YES! That's it!