Topic on Talk:Phabricator/Help

Don't get the email to login to Phabricator

6
Summary by AKlapper (WMF)

Unused Phab account deleted so user can re-register with correct email address

MickReynolds (talkcontribs)

I received an email re WLM 2018 and giving permission to use my images...

You can give the permission, by signing the form at this link:

https://phabricator.wikimedia.org/L36

(Note that you will need to use the username you used when submitting your photo.)

I followed the instructions as per your email however I am not receiving an email to verify my email.

I am using my wikimedia account credentials. I actually looked up my account details to ensure there wasn't an error in my email address.  It appears correct in the account settings.  The website https://phabricator.wikimedia.org/ displays my email with an extra dot - see below

"Check Your Email

You must verify your email address to log in. You should have a new email message from Phabricator with verification instructions in your inbox (mickreynolds@eircom..net).

If you did not receive an email, you can click the button below to try sending another one."

Regards,

Michael

AKlapper (WMF) (talkcontribs)

HI, if you've entered an email address with a typo we could delete the unused account in Phab so you could re-register with a correct email address. For this we'd need to know your Phabricator user account name.

MickReynolds (talkcontribs)

Hi and thank you for responding. I hadn't heard of phabricator previously. I just got the email & followed the instructions to login with my wikimedia account and a message said it would send an email with verification instructions. I haven't received that email. My email address is correct. I don't know where phabricator got the version with 2 dots in it or indeed if this is the actual error.

AKlapper (WMF) (talkcontribs)

As you write that your email address is correct, where exactly is it correct?

My current guess is still that a typo happened when entering the email address in the Phab registration form so I'd propose re-registering on Phabricator (which would require deleting your account in Phab which requires knowing your username on Phab). I don't have access to mail server logs.

MickReynolds (talkcontribs)

Hi AKlapper,

Thanks for your assistance so far. As far as I know I never created an account on Phabricator. I have a wikimedia commons account. Perhaps Mohammed ("M.hekmat" <wikilovesmonuments.insta@gmail.com>) set it up as the original email was from him? Or perhaps it was created by someone when I won in the Irish WLM 2018?

I've checked my preferences on my wikimedia commons a/c and my email is correct.

AKlapper (WMF) (talkcontribs)