Topic on Project:Support desk

I keep having problems, and I am a visual thinking person with double vision. I cant find the answers I need in the sea of tiny grey letters.

Whenever I try to log in, 90% of the time I am told that I am entering the wrong username or password.

When I am actually logged in, half of the time, I am told that I do not exist.

My User page comes and goes.

My alerts and inbox, my only saving grace, says it is empty, when it is not.

I cant find the little blue link on the menu to the left that says "Upload File."

I am sorry if I am posting this in the wrong place. The grey maze of words is giving me motion sickness.

Thanks.

Nina

To start with the first issue:

We are speaking about a MediaWiki installation, right? Is it one of the language versions of Wikipedia?

Basically, if login fails again and again, then this is often caused by broken cookies. Clearing cookies should help in this case.

Thanks for answering.

I do not know the wiki lingo yet.

I am confused about the answers, so I will try to add some details about my experience from last night and today, and maybe you can see which step I slipped up on.

I cleared my cookies a few time last night. Maybe I am not doing it right. I am using PC Google Chrome.

Last night I was trying to follow all of your directions, including uploading files and setting up my user page.

I uploaded 3 or 4 files. That was smooth!

I link one of my images to a page. (Colored Vector of Humayun's Tomb to the Humayun's Tomb page.)

Then I noticed that my copyright info said share-alike, and I wanted to post Public Domain. It took me an hour or two to find the page with the list of copyright tags and updated my images' copyrights.

Then I started following the site's directions. I added my graphic ability and language abilities to my user page, and played around with the user page by creating a gallery and adding some links.

When I was finding the tag for language ability, all of the sudden, the entire page turned to Hindi, academic Hindi. It took me some time to get my Hindi feet back, and I managed to get the page back to English. (Can I redo your language switch graphic as a vector so that it is clearer? I would just copy it directly into a vector image.)

Then, that is when I disappeared. My user page was gone, and things kept saying that I do not exist. Also, all of my notices, alerts, and messages were gone.

Then I notice that the metadata for my files didn't show up correctly, so I tried to update a newer copy of an image with complete metadata. That is when I was logged out, and I couldn't get back in until this afternoon.

I still do not exist, and neither do my uploads.

There are somethings that I can't remember right now. This site has been like being thrown into the deep-end, and I have only taken baths for the last ten years.

Please.

What did I do wrong, and How can I fix things?

Thanks

Nina

Hi Nina, welcome to www.mediawiki.org. I assume that you are talking about Wikimedia Commons at commons.wikimedia.org instead. Your user page exists at https://commons.wikimedia.org/wiki/User:BilliTheCat (and has always been according to its change history). You can find your uploads on Wikimedia Commons at https://commons.wikimedia.org/wiki/Special:Contributions/BilliTheCat

Thank you. I am sorry. I was really confused, because all of these sites look the same to me with the exception of the very similar logos, so it took me until last night to realize that they are all different sites.

Thanks for answering.