Topic on Project:Support desk

Hello,

When I add an image, then I link it on my page but it won't show, I have a big interrogative point...

You can see it here : http://gce-electronics.com/wiki/index.php?title=X-Eno

I tried to set true or false the $wgUseImageMagick option but nothing happens...

Thanks for help.

On your server, can you make sure that files such as,

.../wiki/images/7/7c/ENO_%2813%29.jpg

.../wiki/images/8/8c/ENO_%284%29.jpg

actually exist or not.

The errors show that the files are non-existent on your server, due to which they are not showing on your Wiki page.

I just verified, there are these images (without special characters), I tried to remove '(' but when I look for the link associeted on my browser, I obtain this interrogation point !

Thanks in advande to help me.

Your host, OVH.com?, is returning this image whenever it cannot find a matching file. For example, I've created a url with "junk.png" at the end and got back the same gif that is popping up other places.

It looks like ImageMagick didn't convert some images, but some old images were converted. Since it looks like recent images are not affected, I would try re-uploading those images.

If that doesn't work, contact your hosting provider.

For the moment ImageMagick is not set to True cause sometimes, I've the folowing message : "-1 impossible de créer la miniature" or something like so.

My host is effectively OVH, is there any knows problems with OVH ?

I do not know anything about them. You should talk to them about this and the problems you're having with ImageMagick.

OVH hosting has been known to have issues with generating thumbnails. If I remember correctly, OVH does not provide technical support, so you will have to to resolve the issue on your own or ask at their community forum.

See the following topics, if they can help:

Topic:S6c1pool4erv54t5

Topic:T8scqtnh2n5t4p3i

Topic:Ttkpeelzd1eys31t

Apparently there's a problem in your images directory (it may be misconfigured), because accessing the original image (open the file description page and view the file in its full size) gives the same "question mark" image, and this doesn't involve imagemagick at all. Maybe $wgUploadPath is not correctly set?

On FTP serveur, Images are in the correct directory (/images/8/8c/ENO_(4).jpg), I can download it and see that the image is correct but when I check by the link, I obtain this question mark...

are there images in the same directory via ftp that work on the wiki?

Some original image files and their thumbnails both are accessible, such as Fichier:ENO (11).jpg (/images/f/f4/ENO_(11).jpg and /images/thumb/f/f4/ENO_(11).jpg/800px-ENO_(11).jpg). These work on the Wiki.

While some images' thumbnails are accessible but original files are not.

For example, Fichier:ENO_(21).jpg (/images/2/25/ENO_(21).jpg - inaccessible; /images/thumb/2/25/ENO_(21).jpg/800px-ENO_(21).jpg - accessible)

Similar case for Fichier:ENO (12).jpg, Fichier:ENO_(13).jpg, Fichier:ENO_(16).jpg, Fichier:ENO (18).jpg and probably others.

Could you re-upload Fichier:ENO_(21).jpg and see if it works. If it fails to work after you re-upload it, could you see if there are any errors in your error log? Could you post the original to another site so that I can download it and see if I can spot the problem?

I reuploaded this image but same, it doesn't works.

Here is a link to another website where I posted the original : https://img15.hostingpics.net/pics/732176ENO21.jpg

I haven't any logs, I found this node to activate but which link may I use ? Did I need to create the file first ?

I'm not sure how to tell you how to find your host's error log. However, if you set up a debug log, you can use that. The debug log has a lot of information in it, so you'll need to look for the name of the file that you're uploading.

fwiw, I could upload your image to a wiki w/o problem. I think there must be something that you need to talk to your hoster about. Perhaps the debug file will help us.

Also, of note: when MW archived the old image, it shows up now: http://gce-electronics.com/wiki/images/archive/2/25/20171204081129%21ENO_%2821%29.jpg

oddly, when the picture extension is .png, it works but not when it's .jpg...

I try to activate debug log caus I whant to know why this happen..

Sorry, I forget to log in...

Now that we've narrowed it down a bit, it sounds like you should talk to the hoster or post something on the community forums for OVH. I'm not sure how much more we can help.

Ok, thanks for help

I'll contact OVH support.