Topic on Project:Support desk

During a migration to a new hosting service, I upgraded from 1.28.0 to 1.28.2. Everything appeared fine for a few minutes -- and then all the images got replaced with a grey box and the text: Error creating thumbnail: File missing

On my macbook, this happens with firefox and chrome -- safari is working normal.

On my Win10 box, Edge and Chrome work, firefox again fails.

Safari on my ipad works.

The image directory is a copy of the one for version 1.28.0.

Oops -- left off the web site URL -- gz.equoria.net

I looked at one particular file and it indeed fails:

http://gz.equoria.net/File:Eq2-house-window-02.png

"direct" file: http://gz.equoria.net/images/4/49/Eq2-house-window-02.png gives a 404 - Not Found error, so apparently the file does not exist on the filesystem, or the server maps the URL to the wrong path on the filesystem.

Forcing a thumb generation: http://gz.equoria.net/thumb.php?f=Eq2-house-window-02.png&w=200: Gives Error creating thumbnail: File missing, so the wiki doesn't find it on the filesystem as well.

Check the configured paths of the images in case the folder is misnamed or misplaced.

Does uploading new images work? Maybe you tried uploading the file, but the file never actually got saved? Meaning: Maybe the file never actually was there?!