Topic on Project:Support desk

Cannot authorize ISY Portal

2
Summary by MarkAHershberger

Your question does not seem to be related to MediaWiki, hence you will have to ask in some "ISY" or "Mobilinc" forum (whatever those terms mean).

Rtgazz (talkcontribs)

I had my ISY Portal authorized and working, but I made the mistake of setting up remote access through Mobilinc and port forwarding, at which point my ISY Portal stopped working. It kept saying my ISY was offline. I eventually disconnected Mobilinc and rest my port forwarding, but could not get the ISY Portal to recognize that my ISY was online (I rebooted several times). Then I really messed up. In the Admin Console I revoked the ISY Portal's permission, thinking that I would just start over and re-add my UUID to my portal. I did that, but now I cannot approve the ISY Portal in my Admin Console. When I click "approve" I get a box that says, "Bad Request." Shortly after that I get an email that says,

"We are receiving requests from your Amazon Echo, however your account is not authorized to use the ISY. In order to use your Echo with this ISY, please login to my.isy.io and make sure that this ISY is authorized in your account. You may have to go to the admin console, under configuration/portals, and click Approve."

Of course, that takes me back where I started. Any help would be greatly appreciated. I am working in Windows 10 and my firmware is up to date.

Malyacko (talkcontribs)

Hi Rtgazz, welcome to the support desk of the MediaWiki software. Your question does not seem to be related to MediaWiki, hence you will have to ask in some "ISY" or "Mobilinc" forum (whatever those terms mean).