Topic on Project:Support desk

Users cannot login after switch to https (cookies)

4
Subfader (talkcontribs)

I switched to https a few days ago and now I have users complaining that they cannot login.

On different browsers (FF, Safari) and with activated cookies they get the error:

  Login error
  MyWiki uses cookies to log in users. You have cookies disabled. Please enable them and try again.

I cannot reproduce it, but since a few reported it already...

My settings (changed on switch):

   $wgServer = "//www.mywiki.com";
   $wgCanonicalServer = "https://www.mywiki.com";

My settings (unchanged since switch):

   $wgCookieDomain = "www.mywiki.com";
   $wgCookieExpiration = 31104000; // 1 year

What could I try?

Ciencia Al Poder (talkcontribs)

Tell them to try to login using private browsing. If that works, then they should clear their cookies.

Subfader (talkcontribs)

I told them directly to clear their cookies. No feedback yet.

Subfader (talkcontribs)

A chrome user has reported details now:

  • Windows 10
  • Chrome 55.0.2883.87 m (64-bit)
  • all extensions disabled
  • also in incognito mode

Please let me know what the problem could be, I cannot reproduce it :(

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