Topic on Project:Support desk

Error message : "This Site Can't Be Reached".

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Hevnlymom (talkcontribs)

I am trying to put together my wiki, but I keep getting an error saying "This Site Can't Be Reached". I know it can be, because sometimes it will just take a second and the page loads and other times I have to manually reload the page and start again. Can anyone help? Attached is a screenshot of the message I am getting.and this is what I was doing when it happened.

AhmadF.Cheema (talkcontribs)

At-least in some cases, this happens because of a connection problem between your browser and the server hosting your Wiki.

Is this happening often?

One connection problem is that, for a short amount of time, the server cannot be accessed from a particular geographical location. To make sure that this isn't the error, try accessing your site through a different geographical location (using a proxy, or tor etc.). Or better yet, just use a tool like uptrends.

Also, if you are repeatedly losing your work and have to "start again" because of the "This Site Can't Be Reached" error on clicking the "Save page" button - click the "Back" button of your browser, as your work is likely to still be saved in the browser cache.

Ciencia Al Poder (talkcontribs)

If the error happens when clicking save or preview, hitting F5 is preferred instead of hitting back and submit again (F5 will resubmit the same form), since JavaScripts and some gadgets, specially Visual Editor, may cause that when you hit back the text you've modified is no longer there.

You can see the server error log to see if there's any segfault error or similar, when this connection reset happens.

Hevnlymom (talkcontribs)

I don't get the error every time I try, but just a lot in the last 2 days. My mother lives in NY and I am in TX. She attempted to view the site and got the same message and she wasn't even trying to save anything.

AhmadF.Cheema (talkcontribs)

Thanks Ciencia Al Poder for the info.

This does appear to be a server side issue. Ask your hosting provider for any information from their side. I would suggest trying to access the site form a different geographical location (like a different country) or try using the uptrends tool when the problem occurs.

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