Topic on Project:Support desk

Private wiki...only user:

MediaWiki - 1.27.0

PHP - 5.6.22 (cgi-fcgi)

Database - 5.6.30

Issue: There is no way for me to reset my password.

I had hired my host's managed care team to update the wiki, but now find I cannot reset my own password. Another private wiki (also v1.27.0) has the Reset Password page available via Special Pages, but this wiki does not. When I use the address of Reset Password (index.php?title=Special:PasswordReset), I get "Internal Error; Permission error".

I've also tried to do it with the Forget your password? feature at Log-in, but as that simply directs to Special:PasswordReset, the result is the same. I believe this is an issue with the wiki upgrade my host performed. How can I resolve this?

Additional note, that might be helpful: the two wikis have Preferences pages that differ. The troubled one has less options available. For example, the Change Password link doesn't even show, fields (such as Real Name) are blank, not even seen as ghosted fields.

Thank you for the assistance.

All the information regarding password reset can be found here: Manual:Resetting passwords. The easiest way to reset your password in situations like this, is to run the php changePassword.php script on the console of the host.

As you are describing, it sounds mostly like a configuration mistake was made during the upgrade however. I would definitely reach out to your managed care team again, to note to them the internal error etc. They should be able to find causes in the error logs of the server for problems like that.

Thank you. I'll try both of those suggestions.