Topic on Project:Support desk

Site "experiencing technical difficulties"-help

3
Ogrenize (talkcontribs)

Im hoping someone can help. We built a wiki for our website ( http://wiki.dnapolicyinitiative.org/ ) as an educational resource. Last week, the whole thing disappeared and the only thing that shows up is a white page with black text that says the site is experiencing technical difficulties, just wait and reload-except nothing changes. Were not very sophisticated and Im not certain whether its mediawiki or php. Im not sure if its related but the wiki home page kept getting spammed no matter what we did so we changed the setting so only the administrator could update it though every other page of the wiki remained open access. Your help is much appreciated, were currently without an important educational resource for our nonprofits project. Thanks Jeremy

AKlapper (WMF) (talkcontribs)

It says "Can't contact the database server" so first thing I'd make sure is if the database server is running (as you said that it worked before I assume that configuration did not change). And that depends on your setup and your host.

88.130.112.50 (talkcontribs)

The complete message, which I see right now is

Can't contact the database server: Access denied for user 'bla'@'ip-address'

with some values for username and host. Check that the username and host are correct and then check that the password is right. You can verify this data by using it to log into MySQL from the shell.

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