2019年討論頁諮詢

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This page is a translated version of the page Talk pages consultation 2019 and the translation is 52% complete.
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Community Noun project 2280 white.svg The Phase 2 report has been posted! Community Noun project 2280 white.svg Read the new project page

討論頁諮詢是一個全球性諮詢計畫,執行期為2019年2月至6月,讓維基媒體人與Wiki思想者一起來定義何謂最佳的Wiki溝通工具。 本次諮詢將盡可能尋求眾多不同的維基媒體社群──包含眾多計畫、語言與各種角度──為產品團隊提供一系列溝通工具產品的方向,以期能在下一個財政年度展開新的工作。

諮詢目的

A wikitext talk page isn't made out of software; it's a collection of cultural conventions that are baffling to newcomers and sometimes annoying for experienced editors. Counting colons to indent a reply properly, using tildes to sign your name, having to watch an entire talk page instead of the section you're participating in, not having an easy reply link – these are headaches for everyone.

At the same time, there are many things that wikitext talk pages do well. The empty edit window has given people the freedom to invent templates and techniques that are extremely flexible and adaptable. Conversations can be reorganized on the fly. Using diffs and revisions means that you can always see what's been done on a page, when, and by whom. The functionality that helped people collaborate on millions of encyclopedia articles for fifteen years shouldn't be dismissed as old-fashioned and useless.

Wikimedia Foundation product teams have worked on communication tools before: LiquidThreads (started in 2010) and Flow/Structured Discussions (started in 2012). Both of these projects have been used successfully on many wikis, although they've also both been heavily criticized, and neither has gained wide acceptance on many of the largest wikis.

We want all contributors to be able to talk to each other on the wikis – to ask questions, to resolve differences, to organize projects and to make decisions. Communication is essential for the depth and quality of our content, and the health of our communities. We believe that this is essential for us to reach our goal of providing free access to the sum of all human knowledge.

本諮詢之預期成果

一个句子,一个段落和一个描述我们将要构建的有关总体方向的文档。

在本次咨询结束时,我们将为产品团队在下一财年从事于的一系列沟通功能提供总体方向。 我们将粗略地达成共识,即我们的贡献者同意这种整体方法,包括在多种语言和多个项目新的贡献者和经验丰富的用户。

在咨询结束时,我们将能够回答以下问题:

  • 我们正在构建一个功能,还是多个功能?
  • 我们是在改进以前的系统,还是构建新工具?
  • 我们如何平衡易用性与所需但又最复杂的高级功能集?
  • 产品团队应该调查和测试哪些重要的开放性问题?

结果将不是一个完整,详细的产品规格。 产品团队将随着时间的推移制定和修订详细的计划,设计,测试以及与用户进行持续密切的合作。 但我们将有一个坚实的起点,我们将确信该团队走在正确的轨道上。

为了鼓励信任和诚信,咨询和最终产品开发将完全公开和透明。 每个步骤都将记录在wiki上。

可能的解决方案

要使这个过程发挥作用,我们需要对各种方向持开放态度。

非目标

虽然我们对所有好的想法感兴趣,并且将来可能需要一些好处,但有些事情超出了当前项目的范围:

  • 在维基外的讨论平台 - 使用维基媒体帐户进行讨论需要在维基上进行。
  • 临时内容 - 讨论需要存储在维基上,以便以后可以找到并引用它们。
  • 针对小众观众的工具 - 讨论是为每个人设计的,并且要考虑到公平。 我们不是仅为一部分用户构建工具(例如:体验、语言和首选设备)。
  • A social network per se – Discussions on Wikimedia should primarily be in service of improving content on the wiki.
  • Real-time discussions – Real-time discussions have value, but our current focus is on asynchronous discussions for the reasons mentioned in points above.

参与

我们目前正处于规划阶段。

We are currently collecting responses to the Phase 2 trade-off questions, coming shortly. The end date for feedback is June 15. Communities are invited to:

  1. Translate key elements of the Phase 1 report.
  2. Sign up your group to participate in Phase 2.
  3. Create a local consultation to answer the Phase 2 questions.
  4. Ask your community for feedback.

It is also possible to comment on MediaWiki.org.

Community Noun project 2280 white.svg Include your community discussion link for Phase 2.
Echo user-speech-bubble.svg Individuals: give us your feedback for Phase 2 trade-offs.


Consultation structure

This consultation will have a "hub-and-spoke" structure, with a central hub located here on mediawiki.org ("Talk Page Consultation central"). Over the course of the consultation, multiple participant groups will have discussions on other wikis and in off-wiki settings, and then contribute notes and findings back to TPC central. Some participant groups will participate through the whole process, others may participate for a limited time (especially if they're in real life/meet-ups). Everyone can follow along and participate at TPC central (language permitting).

Phase 0: Planning Yes 完成

This was the planning phase. During this phase, we:

  • Publicly announced the project (banner info here), and invited questions and ideas from the Wikimedia community
  • Set up TPC central documentation structure; current notes were featured on the main TPC page, while historical staff notes could be found here and here
  • Created a list of wikis and user groups for initial outreach and invited groups to sign up
  • Established code of conduct guidelines
  • Carried out retrospective process for StructuredDiscussions/Flow, Liquid Threads and wikitext workflows, collect important documentation
  • Reached out to participant groups
  • Invited volunteers to facilitate discussions and participate in other ways
  • Created the schedule for the project

Phase 1: Collect information Yes 完成

Source: TPC Feedback from volunteer participant groups and individuals

When: Mid-March - April; Community summaries posted by April 6, 2019

During this phase we solicited open feedback from a wide range of individuals and groups about their experiences with talk pages or alternative tools. Questions were:

  1. When you want to discuss a topic with your community, what tools work for you, and what problems block you? Why?
  2. How do newcomers use talk pages, and what blocks them from using it?
  3. What do others struggle with in your community about talk pages?
  4. What do you wish you could do on talk pages, but can't due to the technical limitations?

The information collection started when the first message was sent. Interested users could check if a group existed for their language.

Wrapping up the conversations Yes 完成

Community summaries were due by April 6, 2019. We advised communities, especially the ones that would have had collected a lot of replies, to end the conversation by March 31. That way, volunteers making the wrapping-up had time to make it.

Since this consultation was based on a different consultation process than how consultations are defined by local rules, those rules regarding how to close conversations were not applied.

Phase 2: Trade-offs and prioritization Yes 完成

Source: Phase 1 report, built from from the feedback received from volunteer participant groups and individuals.

When: Starts in mid May

Some ideas generated during Phase 1 may be mutually exclusive. Some ideas might work better for some purposes or some kinds of users. We'll have to talk about which problems are more urgent, which projects are most closely aligned with the overall needs and goals of the movement, and which ideas we should focus on first.

Discussions about these trade-offs will be moderated by the Wikimedia Foundation, guided by our decision criteria, listed below. We advise that they happen on wiki, like for Phase 1. As such, communities can sign-up on the group sign-up page under the new Phase 2 section, similarly to how they did for Phase 1.

We invited everyone back to review the emerging direction for this project during Phase 2.

Space for unexpected discoveries

Within the scope of this project, all the options are on the table. There are no hidden agendas. We don't know all the things, and we don't know what we might learn. We need to accept these "unknown unknowns".

The schedule of this consultation may change because of these unexpected discoveries.

Wrapping up the conversations

Community summaries are due by June 24, 2019 (formerly June 15). We advise communities, especially the ones that have to collect a lot of replies, to end the conversation by June 10. That way, volunteers making the wrapping-up have time to make it.

Since this consultation is based on a different consultation process than how consultations are defined by local rules, those rules regarding how to close conversations are not applied.

A report for Phase 2 was published in August 2019. After that, the project will be turned over to the team for design research, user testing, and product development.

Community Noun project 2280 white.svg Read the new project page

Status report: Wrapping up Phase 1

Thanks to everyone who's participated in the Talk Pages Consultation so far! We're wrapping up the discussions for Phase 1 and compiling all the results, which will lead into the start of Phase 2 in May.

The purpose of Phase 1 has been to collect as much information as we can about how people use talk pages, documenting the advantages and challenges, and generating ideas for making improvements. We've also collected information about communication tools that people are using now, both on-wiki and off-wiki. People have hosted group discussions on more than 15 wikis and at events, and we've also received individual feedback from many people. You can see the summaries of the wiki discussions here, which has links to the original discussions.

In addition, as part of Phase 1, we're currently running some user tests with people who are active Wikipedia readers and would like to become editors, in order to document what it's like for them to communicate on-wiki. The tests are just starting now; we'll post results over the next couple of weeks.

For the rest of April, the team is working on bringing together all the information and ideas that you've provided. We're reading all of the discussions, summaries and feedback, and putting it together into a big report that we'll publish at the beginning of May. The report will reflect all of the major themes from the discussions, so we all have a shared understanding of the issues that have been raised. It will also include a list of all the things that people want to accomplish on talk pages. (People in software development call these "user stories"; you can see the current draft list here).

Once we publish that report and people have had a chance to look at it and respond, we'll start Phase 2 in May. This is the "tradeoffs" phase, where we'll ask more specific questions about how to balance different user stories. The discussions we have in Phase 2 will help us to put together ideas to propose for a product direction in Phase 3. (You can see some early notes on the tradeoffs phase here.)

We'll post more updates on the Talk pages consultation 2019 page, as we work on the Phase 1 report together, with links to the current work. We're excited and inspired by all of the ideas that people have posted so far; thank you for being a part of this project! -- DannyH (WMF) (talk) 16:08, 17 April 2019 (UTC)

Status updates

August 7, 2019

This marks the official last meeting of the TPC group. A debrief meeting will occur the first week of September that also covers Wikimania.

The Phase 2 report is largely written. What remains is to retrieve quotes used in the report in their original language, expand on some details, and ready for translation. Translation will be an ongoing process after the report is published; the process could take months simply because this report does not have a required feedback portion connected to it. To be clear, though, people are welcome to leave feedback if they desire. The report is slated for publication this coming Monday, August 19th, at the latest. That will also be when the official announcement is made.

The team is currently working on the TPC Wikimania presentation. Next steps for those interested will be to read the report, watch the main project page for announcements, and sign up for updates (details forthcoming).

The TPC seems to have been successful in its stated goals, foremost of which was to remain transparent and listen to and gather feedback from communities to develop a plan of action. That's not to say improvements couldn't be done; as this was the first such venture using this methodology, there were some hiccups. That being said, this may be a model used going forth when it comes to large changes.

Previous

See updates from before August, 2019 at Talk pages consultation 2019/Status updates.

最终决定

The project is led by Danny Horn (Director of Product Management), Benoît Evellin (Community Relations Specialist), Sherry Snyder (Community Relations Specialist) and TMeadows (Logistics)

Information from multiple communities and other stakeholders is extremely important. We deeply believe that we can't make a good decision without listening to you and understanding your needs. However, the final decision about what software to support will be made by the Wikimedia Foundation, after due consideration of all the available information, our educational purpose, and the movement's 2030 strategic direction.

决策标准

虽然维基媒体基金会将在2019年的对话页面咨询中做出最终决定,但我们正以诚实的好奇心、没有先入为主的解决方案进入这一过程,我们正在合理地寻求理解我们收到的反馈。 也就是说,我们需要做出许多有关权衡取舍的艰难讨论。 在做出决定时,所有有效选项将按以下标准进行权衡:

  • 哪个选项最符合我们的观念
  • Which option is most in alignment with Strategic Direction of Knowledge Equity?
  • 哪个选项服务于大多数用户和用例而非小众用户?
  • 对于使用任何设备的任何人,哪个选项可以带来更易于访问的用户体验?
  • 哪种选择将产生更具可持续性的产品,能够适应不断变化的技术,不断变化的用例和用户期望?
  • 哪个选项对实现项目目标的风险最小?