--How do people looking for help get to the right place?
--What types of issues do the channels address?
"This set of pages is used to discuss the technical issues, policies, and operations of Wikipedia, and is divided into five village pump sections. Please use the table below to find the most appropriate section to post in, or post in the miscellaneous section."
"The technical section of the village pump is used to discuss technical issues about Wikipedia. Bugs and feature requests should be made at Bugzilla (How to report a bug). Bugs with security implications should be reported to firstname.lastname@example.org. " "Newcomers to the technical village pump are encouraged to read these guidelines prior to posting here. Questions about MediaWiki in general should be posted at the MediaWiki support desk." ---Investigate what sort of questions get to the support desk
From the page linked in the title: "The Wikimedia Operations team is using Request Tracker for managing day to day tasks. It is a mail based interface to handle support requests. It comes with a web frontend at http://rt.wikimedia.org/." Tickets can be created by sending an email to ops-requests
There is no defined workflow how to deal with ops bugs in Bugzilla. Currently, instead of redirecting tickets from Bugzilla to RT, we can set "ops" keyword in bug reports when appropriate.
OTRS Noticeboards - http://en.wikipedia.org/wiki/Wikipedia:OTRS_noticeboard
- User Advocacy team
- How does SUMO scale?
- How many questions are there?
- Did they hire more people to address questions
- Army of Awesome
- mailing list