Wikimedia Research/Design Research

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Design researchers at Wikimedia Foundation seek to understand the needs, motivations, goals and challenges of people who consume and/or contribute to free knowledge. We work to understand how individuals use technology to interact with Wikimedia projects, and other sites. Our work contributes to the work of Wikimedia communities as well as teams across the Wikimedia Foundation. Our goal is creating meaningful positive experiences for the millions of readers and contributors who use Wikipedia and its sister projects every day.

Overview[edit]

What we do[edit]

Design researchers work with a wide variety of individuals all around the globe. We observe how people use technology to interact with Wikimedia projects and access and contribute to free knowledge, and talk with them about their experiences.

In partnership with our research participants, we generate rich data in the form of interviews, surveys, usability studies, and field notes.

We feel it is important to keep our research public, so we publish it on wiki and in open research archives where anyone can learn from it. WMF teams use the research findings to decide what they should build, for whom, why it is needed, and how to build it.

Why we do it[edit]

We learn a lot when we observe how individuals interact with Wikimedia projects and when they share their stories with us. All of the information we collect helps people make better decisions about what improvements, or new additions to make next and how to make using Wikimedia projects a better experience for everyone.

How we do it[edit]

Design researchers at Wikimedia foundation actively collaborates with all the teams in the Audiences department (Contributors, Community Tech, Readers, Product), and many other teams in the Wikimedia Foundation (Learning and Evaluation, Programs, Communications, Research, New Readers, Talent and Culture, Structure Data on Commons, ect.) as well as Wikimedia communities across the globe in support of access to and contribution to free knowledge.

In order to do this work, we perform both evaluative and generative design research. There is not a clean cut line between these types of research, and we often do both for a project.

Generative research (for example: Contextual inquiry, unstructured interviews) provides a better understanding of needs, goals, challenges, constraints, contexts, and motivations of people who want to or do access and potentially contribute to free knowledge. are generated from this work are more likely to succeed because they are informed and created from understanding the people (and their technology) who will use them, their needs, contexts, constraints, etc. Generative research is many times done at the beginning of a product development cycle, to inform the project's direction.

Evaluative research (for example: usability testing, concept testing) is an important set of methods the team employs to evaluate concepts, prototypes and current functionality with users. Testing functionality and ideas with the users we are building them for, ensures that functionality is usable and useful for the people they are being designed and built for. Evaluative research is done within product development cycles in close collaboration with product development teams. Evaluative research generally is faster, and requires less participants than generative research.

Who benefits[edit]

Wikimedia communities and affiliates, Wikimedia Foundation teams, Wikimedia movement partners, and others who want to understand what people want and need from the technologies they use for accessing and contributing to free knowledge.

Our projects[edit]

Contributors user experience research[edit]

Please see: Contributors team UX research

New Readers[edit]

Please see: overview of project, research methods and overview, research report and additional evaluative research.

To better understand the needs of people seeking information on the internet in various technological, economic, and social contexts, who may not know about Wikipedia, or Wikimedia projects, a group of Wikimedia Foundation staff launched the New Readers Program. In order to better understand new and potentially new readers for Wikimedia projects, we needed to learn from people. Contextual inquiries were our method of choice for learning. Contextual inquiries in Mexico, Nigeria and India were implemented and completed in 2016. The findings from this research have and are informing the work of the New Readers program. The research for this work was led by Abbey Ripstra, Lead Design Researcher at Wikimedia Foundation, in partnership with Reboot, a design research firm with support structures, and a vast network for doing large scale contextual inquiries. Updates / links coming soon for the evaluative research implemented to support product development for the New Readers program.

New editor experiences[edit]

Please see: overview of project, research methods, summary of findings, full report (containing more detail on methods, recruit, findings and recommendations),

To better understand the needs, challenges, motivations and goals of new editors, a group of Wikimedia Foundation staff launched the New Editor Experiences project, starting with contextual inquiries in South Korea and Czech Republic. We decided to focus on medium sized Wikipedias in order to better support knowledge equity and contribution to diverse language Wikipedias, as well as new editors in general. Another focus is to iterate and practice how product, and other teams collaborate with community toward solutions for challenges and opportunities that need to be addressed. We work closely with Korean and Czech Wikimedia communities. The research for this work was led by Abbey Ripstra, Lead Design Researcher at Wikimedia Foundation, in partnership with Reboot, a design research firm with support structures, and a vast network for doing large scale contextual inquiries.

This project is now in the stage of applying the research. Updates coming soon about the workshops we implemented to decide how to apply our research, and evaluative research that will inform this work moving forward.

Structured Data on Commons program[edit]

more soon!

Anti Harassment Program[edit]

more soon!

Other completed projects[edit]

Project Product/Team Team Date
Editing Tasks Survey  Editing March 2015
Editing Tasks Card Sort Editing March 2015
Moderated Sessions for VE discovery and usability, brand new and casual editors Visual Editor Editing March 2015
UserTesting.com for basic editing tasks on VE, brand new editors Visual Editor Editing April 2015
Usability testing citations dialogue on VE, brand new editors Visual Editor Editing May 2015
Collection of VE Research Visual Editor Editing
Heuristic Evaluation of image upload in the visual editor Visual Editor Editing October 2015
Link Inspector Usability Testing Visual Editor Editing November 2015
Heuristic evaluation of visual editing on iOS and Android phones Visual Editor Editing September 2015
Heuristic evaluation of visual editing on Android, Mobile October 2015 Visual Editor Editing October 2015
Mobile Contribution Discovery at Wikimania 2015 July 2015
Guerrilla Testing for iOS iPad Visual Editor Visual Editor Editing
Heuristic Evaluation for Visual Editor (iOS) Visual Editor Editing
Heuristic Evaluation for Mobile Web Visual Editor (Android) Visual Editor Editing
Guerrilla Testing for iOS iPad Visual Editor Visual Editor Editing
Guerrilla Testing Wikigrok Version A Wikigrok November 2014
Guerrilla Testing: Wikigrok Version B Wikigrok December 2014
Guerrilla Testing: Wikigrok Version B v.2 Wikigrok
Task suggestions
Cross-wiki notifications research Notifications Collaboration January 2016
Notification page prototype research Notifications Collaboration March 2016
Notification user survey Notifications Collaboration May 2016
New editor support strategies Edit Review Improvements Collaboration
Flow Moderated Testing: talk pages and Flow Flow Collaboration November 2014
Finding content inside Flow / Discussions Flow Collaboration March 2015
Community process workflow interviews Flow Collaboration June 2015
New editor curation tools experience interviews Flow Collaboration September 2015
Initial evaluation of article recommendations Content Translation Language Engineering
Content Translation campaign prototype testing Content Translation Language Engineering January 2016
Media Viewer and Image Page View Media Viewer July 2014
Media Viewer Iteration Usability Media Viewer August 2014
Media Viewer Enable / Disable Flow Usability testing Media Viewer September 2014
Media Viewer Validation, Moderated Testing Media Viewer November 2014
Reader Behavior Exploratory Research Reading March 2015
Guerrilla Testing for iOS App Apps
Onboarding new Wikipedians Growth
Guided tours Growth
Guerrilla Testing On-boarding Page and some discovery about readers and their thoughts on editing Apps Reading
Guerrilla Testing Table of Contents discovery Apps Reading
Guerrilla Testing iOS App Apps Reading
Guerrilla Testing Reading Behavior (App Layouts) Apps Reading October 2014
Guerrilla Testing: Description editing Apps March 2014
Guerrilla Testing iOS 5 Navigation Apps October 2015
Renaming Survey Gather March 2015
Heuristic Evaluation Gather May 2015
Usability/Understanding Moderated Sessions: Findings & Recommendations Gather June 2015
Guerrilla Testing: Search and Search results Search Discovery December 2014
Winter / Fixed Header Winter
Other Winter User Tests Winter

Discover with us![edit]

User centered design starts with you!

Whether you're already an experienced user, you've never touched the edit tab, or you're somewhere in between, your contributions are valuable and welcome.

We invite you to participate in future design research. Help us discover the needs of individuals around the globe.

Start a conversation

You can let us know that you are interested in participating by pressing the "Discussions" tab above and leaving us a message.

Resources[edit]

Conducting design research: tools and resources[edit]

Related pages[edit]

See also[edit]