Problem statement template
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Terminology[edit]
Define the terms you'll use in this statement
What?[edit]
What is the problem or opportunity? What does it look like if we made this decision and executed on it?
Why?[edit]
Why is this valuable? What organizational objective does this support? And how? What if we do nothing?
Who?[edit]
Can you calculate the RACI? Who is working on the project directly? Who is maintaining a product or code which will be impacted?
Who has an operational responsibility which will be impacted?
- Responsible
- Who is doing the work?
- Accountable
- Who is overseeing the work?
- Consulted
- Who do you need to talk to and why? How do they intersect with this problem or opportunity? Why consulted? What is the level of impact?
- Informed
- For example, program managers/project with dependencies on this work
When?[edit]
What is the timeframe for making this decision. Are there already known milestones?
Unresolved questions[edit]
Specific questions that would need to be answered during this decision process
Resources[edit]
Any other reading or links