Bug management/Workflow

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This page is a proposal for a new workflow on problem entry that would lead the user to OTRS, RT, or Bugzilla, as appropriate. It is meant to outline the steps that a would be in a problem reporting wizard.

Categories[edit]

What sort of problem are you having? (Obviously each of these will need more work and I'm probably missing something, but this is a start.)

Copyright, permission problems
OTRS
Infrastructure and Operations issues
RT
Steps to Bugzilla.svg
Software issues
Bugzilla
Need help
Village Pump


How to enter the issue[edit]

OTRS
??
RT
??
Bugzilla
??
Village Pump
??