Requests for comment/Overthrow Bugzilla

Bugzilla sucks. ref

That's not to say it doesn't work in general, nor that it isn't currently the best available solution, but for Wikimedia's purposes, it just doesn't work. This is not a close-knit group of OS developers, and it is not a company with devs who can walk across the hall and discuss the bugs in person over the nearest potted plant; this is a large pile of random volunteers from all over the world working with a smaller pile of staff mostly, but not entirely, based around more a more specific area, creating and maintaining a platform for a whole honking lot of other really random and very opinionated volunteers from all over the world.

And Bugzilla just doesn't work for that.

Why Bugzilla sucks

 * 1) It requires a separate registration; you can't just use your CentralAuth credentials to log in and enter a bug
 * 2) Lack of integration with MediaWiki in general
 * 3) Usability issues
 * 4) Communication issues
 * 5) Confusing and often opaque workflow
 * 6) It's written in Perl
 * 7) No email privacy

How we could improve things
Someone would probably say, "let's switch from Bugzilla to [insert your favorite bug tracker here]". Sadly that doesn't really work, because Bugzilla is pretty much the best open source bug tracker out there.

A proper solution would be an inhouse bug tracker (preferrably one written in PHP, as that's what MediaWiki itself is written in). Sadly this requires a lot of researching, programmers and their time, but it would be worth it in the long run; think of MediaWiki and just how popular, flexible and generally awesome it is nowadays.

General scheming
But what, specifically, would we want of this inhouse tracker, and how should we proceed to get that? And what concerns do we need to consider along the way? There are both developers and users involved, here, so a solution serving both is a must, but these people also come from all backgrounds, and all regions of the world, but probably not any regions offworld.

Ideas

 * Perhaps it would take the form of a core tracker, with a MediaWiki extension for users to interact with that and submit bugs directly from their various wikis? SUL should still be involved when going to the tracker proper, of course.
 * Threading comments, and different categories for triaging information, fix progress, and general comments (integration with Echo?)
 * Notifications when fixes are actually made
 * More idiot-friendly interface - 'No bloody idea' is a perfectly valid option, thankyouverymuch.
 * Cake
 * Etc.

Concerns

 * This is completely insane.
 * Something about conversion.
 * Something about how this is COMPLETELY INSANE.
 * Cake is expensive.