Thread:Project:Support desk/New Installation, "Admin" user not found

Hello. I am a very non-technical user and have searched for solutions to this problem (which I admit is probably embarrassingly simple). But I haven't been able to find a solution, so I come to you.

I am installing a MediaWiki (version 1.21.3) using SimpleScripts hosted by NetFirms. The MySQL database version is 5.5.32. The PHP version is unknown to me; I looked but could not find. The location of my install is "http://www.fncompliance.ca/wiki/"

While setting up an install, I ask SimpleScripts to generate a random admin password for me. The install proceeds without error. Once complete, I am given an admin login and password. When I try and login, however, I get the following, "There is no user by the name "admin"."

I've tried uninstalling and reinstalling several times, but to no avail. Any guidance would be most appreciated. I apologize in advance for my general noobiness and lack of relevant skills/knowledge.