Project:Sandbox

Description
Managed Services product offering in AP consists of:

1.     Smart Admin – Server, Firewall and Network (Router, Switch, LB)

2.     Smart Watch Monitoring – ICMP, Internet TCP Port, URL, Link Status and Server Resource

3.     Smart Backup

Smart Watch provides 24x7 enterprise level proactive monitoring and fault notification service for customers’ servers and networking devices that are co-located within Equinix IBX.

All incidents or faults are handled and managed in accordance with the Incident Management process, such as opening, tracking and closing of trouble tickets.

The Smart Watch service is capable of monitoring the following set of services:

1.      Server Resource, such as CPU, Memory, Disk Util, Processes

2.      Public IP Address

3.      Internet Port

4.      URL

5.      Link Status, for network device device port status

Server Resource Monitoring
Equinix will poll customer servers, which have been installed with SystemEdge agent, every 5 minutes. The embedded SNMP agent will provide the necessary performance and status information. Equinix will then use these collected data for troubleshooting, trending and capacity planning.

The following parameters are monitored:

Note:


 * Customer can request for customized threshold settings
 * Server Resource Monitoring is not used as a mechanism to verify the operational status (UP / DOWN) of the server.


 * The default Polling Interval of 5 minutes can be customized.

IP Address Monitoring
Equinix will monitor Public IP Addresses on Customer’s servers and network devices by polling them in 5 minute intervals to assess the operational state of the targeted IP Addresses.

When 3 consecutive missed polls are detected, an Email or SMS message will be sent automatically to the customers.

Note:


 * The Polling Interval of 5 minutes can be customized.

URL Monitoring
Equinix will monitor web server availability by polling the web server using URL polling as defined below:
 * GET
 * GETALL
 * POST
 * CGI-bin based userid and password authentication

URL monitoring will ensure that a particular web page is capable of serving its contents to the user. The default polling interval is 5 minutes. When 3 consecutive missed URL polls failed to return a correct response, an automated fault notification will be sent out to Customer automatically via SMS and/or Email.

Note:


 * The default Polling Interval of 5 minutes can be customized.
 * Java-or ASP-based login mechanisms are not supported.

Link Status Monitoring
This is a resource monitoring feature that uses SNMP polls to retrieve utilization information and SNMP traps when there is a change in a monitored port status on the Customer’s network devices.

The Link Status monitoring covers the following parameters:


 * Port utilisation (%), traffic as a percentage of port capacity or rate-limited threshold
 * Link port down

The default polling interval is 5 minutes.

When the link utilization reaches the customer-defined threshold or the link port is down, a fault notification will be sent automatically to the customer via SMS and/or Email.

Note:
 * For more information on supported devices and other MIB information, such as hardware status, etc, please check with respective Account Managers.