Project:Sandbox

ptn:  510-681-4035

Incoming call from 5106814035

ptn/sq:

4833160171823302

01 23

346

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c: ANNISA HUBYSH - cx wants to return the service

a: auth/ bypass

r: aducate the cx that he need to return the old phone first before we remvoe the suspention on her account //  cx is willing to pay 25$ to resume the service // create case //

e: R / Y

-- ptn:  2072054504

Incoming call from 2077475297

ptn/sq:

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c:

a:

r:

e:

-- ptn:  347-581-3440

Incoming call from 7184696950

ptn/sq:  nyc / 121219

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c: VINETTE KELSON - cx phone is 0%

a: auth / pin

r: update pin // assist the cx to charge the phone //

e: R / Y

-- ptn:  276-790-8310

ptn/sq:  370055

9900137182765

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c: CATHY DUNFORD - cx wants to transfer the service to other phone

a: auth / pin

r: ask for the MIED number // cx phone is not comtapible

e: R /Y

-- ptn:   203-526-7476

ptn/sq:   121212

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c: WILLIS GOODALE -  cx asking fo =r the trackingn numberorder

a: auth / pin

r: provide the informaion,

e: R / N

-- ptn:-

Incoming call from 4242101008

ptn/sq:

1725 serman dr elace long beach california 908

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c:

a:

r:

e:

-- ptn: dante meeks

Incoming call from 8703298074

ptn/sq:

60

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c:

a:

r:

e:

-- ptn:

Incoming call from 9045033511

ptn/sq:

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c:

a:

r:

e:

-- ptn:  206-679-1705

Incoming call from 2068593951

ptn/sq:

011044

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c: LAN HOANG - phone is not charging / turning off automatically// battery is getting hot// cx asking for the replacement phone

a: auth/ bypass

r: charge the phone within 2-3hrs //not drop not expose to water // TRANSFER TO TECH // 2068593951

e: R .Y

-- ptn:  915-841-6504

Incoming call from 9159969698

ptn/sq:   292701

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c: JUAN LARA -

a:

r:

e:

-- ptn:  503-437-2679

Incoming call from 5038573698

ptn/sq: 032447

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c:  NILS ENGLAND - cx phone is freezing in asw screen

a: auth / pin

r: powercycle the device //  TRANSFER TO TECH // 5038573698

e: R / Y

-- ptn:  224-465-2463

ptn/sq:   053149

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c: HECTOR CORDERO -  phone is keep freezing

a: auth / pin

r: program the phone // cx hangup

e: R / Y

-- ptn:  302-399-3828

Incoming call from 3025262294

ptn/sq:  Dover

4169951473102989

04 22

551

1289 WALKER APT E24 DOVER DE 19904

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c: CARL CALDWELL - lost

a:

r:

e:

-- ptn:  432-235-3229

Incoming call from 4323661201

ptn/sq:  san angelo

4919570000120133

8 20

118

1107 E 35TH ST  ODESSA TX 79762

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c: BRENDA COOKS -  lost stolen

a: auth / pin

r: cx is eligible for the replacement // cx dont have 5$ // cx promise to call back

e: R / Y

-- ptn:   631-512-7557

ptn/sq:   211212

1248374432704512

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c: ROBERT KENNEY -

a:

r:

e:

-- ptn:  423-967-9453

Incoming call from 4235020174

ptn/sq:  121637

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c: MARY JARRETT -  freezing in asw screen

a: auth / pin

r: remove the bbattery // powercycle teh device // TRANSFER TO TECH // 4235020174

e: R / Y

-- ptn:  612-306-0185

Incoming call from 9528844994

ptn/sq:  051459

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c: CARRIE BORSETH - freezing in asw screen

a: auth / pin

r: powercycle the device // TRANSFER TO TECH // 9528844994

e: R / Y

-- ptn:  8145201644

Incoming call from 8148234489

ptn/sq:  070465

268435462510884957

268435466602661930

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c: JAMES THOMPSON -

a:

r:

e:

-- ptn:  3155610004

Incoming call from 3155936207

ptn/sq:   315970

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c: HOLLY HALL -  cx wants to transfer the service to other phone //

a: auth / pin

r: cx phone is not compatible

e: R / N

-- ptn:  252-767-1723

ptn/sq:  121262

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c:

a:

r:

e:

-- ptn:  5094759448

Incoming call from 5096087845

ptn/sq:  Spokane /

121212

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c: DANA SWANK - sim card lock

a: auth / pin

r: cx dont have the phone // cant perfrom the programming  // cx promise to call back

e: R / N

-- ptn: 3478163364

Incoming call from 9293561928

ptn/sq:  512231

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c:  RAPHAEL RODRIGUEZ -

a:

r:

e:

-- ptn:  901-210-9987

ptn/sq:  010974

6773 Quail Crest Ln MEMPHIS TENNESSEE 38141

9019492049

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c: KATHIE FRAZIER - cx did not receive the replacement phone

a: auth  / pin

r: create case

e: R / Y

-- ptn:  832-801-0949

Incoming call from 8882667848

ptn/sq:  010101

12600 DUNLAP  HOUSTON TX 77035

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c: RICKY BISHOP - cx phone is freezing in asw

a:  auth / pin

r: powercycle the device / charge tje phone within 2-3hrs // TRANSFER TO TECH // 8882667848

e: R / N

-- ptn:  317-413-0723

ptn/sq:  110866

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c: THERESA ALEXANDER - cx wants to check the phone that she return to asw

a: auth / pin

r:  check or der // ask the returning date

e: R / Y

-- ptn:  757-592-1360

ptn/sq:   Newport News / 050670

256691893506779015

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c: WENDY MORGAN

a:

r:

e:

-- ptn:  708-639-3529

Incoming call from 7086393529

ptn/sq:   120570

C- cci to top up

A- use i-care || add or remove services || process the request to convert the cash into minutes/ data

R- convert the cash to 250 min.

E- r-y

5459584645744812

10 22

403

1001 ADAMS MAYWOOD, IL, 60153

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c: CARLEAN AMES -

a:

r:

e:

-- ptn: 9792010289

Incoming call from 9792029346

ptn/sq:  041381

apt 721

111 Loganberry St

Lake Jackson, TX 77566

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c: CATHY JACKSON  -  cx phone battery is not working //

a: auth / pin

r: order // not drop not expose to water // cx is eligible for the replacement phone  // cx agreed for 5$

e: R / Y

-- ptn: 914-380-9939

Incoming call from 9147381507

ptn/sq:  212819

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c: CONTENT ANDERSON -  cx forgot the patern on the phone

a: auth / pin

r: TRANSFER TO TECH // 9147381507

e: R / Y

-- ptn:  218-366-1847

ptn/sq:  732432

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c: CHERYL DONARSKI

a:

r:

e:

-- ptn: 4125061682

ptn/sq:  151515

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c: CHRISTOPHER ANDERSON - cx asking regarding to the tax

a: auth / pin

r: educate the cx regarding to the tax

e: R / Y

-- ptn:  765-244-9650

Incoming call from 7652449650

ptn/sq:  469700

7654694344

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c: DENNIS STOUT - data is not working

a:  auth / pin

r: program the phone

e: R / Y

-- ptn:   9097052554

Incoming call from 9092067199

ptn/sq: 102985

256691893502495249

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c:  REBECCA STEWART -  cx wants to activate the phone // cx hangup

a:

r:

e:

-- ptn: 561-719-1046

ptn/sq:  121212

Incoming call from 5613176582

4373034102936614

06 22

821