Wikimedia Apps/Team/Android/User feedback review SOP

= Standard Operating Procedure for Gathering User Feedback aka Chore Wheel = Each person is assigned one week for "chore wheel." Your week includes the Saturday and Sunday preceding your assignment. For example:

Your week is December 14. That means you cover the days from Saturday December 8 through Friday December 14.

Note: the calendar invite for your assignment can be moved to any day/time in your week that is useful to you. Just have things done by Friday of your week.

Checklist

 * Review Wikipedia Android App OTRS queue for new tickets
 * Search > Additional filters > click field, select "Queue", click "+"; Queue will appear under Filters in use; click field, select "mobile", use dropdown to select "Android (Wikipedia)", click Confirm; repeat to add "State" (open, new), and "Ticket Create Time" (between)
 * Escalate or file any new/urgent bugs
 * Summarize other feedback/requests
 * Responding is optional unless you need more info for a bug
 * Anything not related to the app, please move to other queues
 * You can quick-close empty/blank tickets
 * Using the Android OTRS spreadsheet to track is also optional
 * Update the Android app pulse spreadsheet
 * CLOSE ALL TICKETS
 * Gmail
 * Go to your WMF gmail screen, and click the account-switcher button at the top right. In the list of accounts you should see "Android Support (Delegated)" - select this and reply to emails as usual.
 * Escalate/file any new/urgent bugs and summarise other feedback/requests as with OTRS.
 * Respond if you need more feedback, but choose the Send and Archive button when you send your reply.
 * You can insert one of the templates (there is one for "ticket filed" and one for "this will be fixed in the next release") by going to More -> Templates -> [template name]
 * There is no standard signature, but you should sign your name and perhaps put your title as well, like "Thank you, Charlotte (Product Manager)"
 * If you don't need to respond to an email for more information, then Archive the emails you have processed. The email inbox should be empty when you're done.
 * Social Media (since the last Chore wheel report) - search for Wikipedia Mobile / Wikipedia app / Wikipedia Android mentions on Twitter (optionally welcome any other notable comments – such as from Reddit, Facebook – esp. after a major release) since the last Chore wheel
 * Notable Play store reviews (since the last Chore wheel report) on Prod and Beta
 * Crashes - go to the main HockeyApp screen (scroll all the way down to see the crash-free percentage per day) - keep an eye out for >100 users on a single crash

Reviews mentioning in-country blocks
If we receive ratings from folks in China saying that they keep getting "not connected to internet" errors, this is likely to due to the blocks that those countries have imposed. You can reply to the reviews on the Play Store with the following message:

English
We are committed to allowing everyone, everywhere to freely access, share, and participate in knowledge on Wikipedia. Unfortunately, Wikipedia is currently blocked by most internet service providers in China. We are not able to ensure access to Wikipedia until the block is lifted.

Order

 * 1) Robin
 * 2) Cooltey
 * 3) Charlotte
 * 4) Dmitry
 * 5) Sharvani
 * 6) Lani
 * 7) Anthony

Status Update
On Friday, send an email to android@ with your chore wheel report. Thanks!