Thread:Project:Support desk/Not getting password reset email/reply

Hi,

In order to use the mailing service you need to configure the SMTP http://www.mediawiki.org/wiki/Manual:$wgSMTP you will also probably need terminal access to install the pear packages.

Alternatively to reset the passwords... you will need to go through the database(scroll down to Direct database managment) http://www.mediawiki.org/wiki/Manual:Resetting_passwords