Wikimedia Apps/Team/iOS/User feedback review SOP

= Standard Operating Procedure for Gathering User Feedback =

Checklist

 * Review OTRS queue for new tickets - https://ticket.wikimedia.org/otrs/index.pl?
 * Escalate or file any new/urgent bugs
 * Summarize other feedback/requests
 * Responding is optional, unless you need more info for a bug
 * Beta signups - https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/ra/ng/users_roles/testflight_external
 * Remove any “unsubscribe” requests
 * Add new beta tester requests - https://docs.google.com/spreadsheets/d/1varIC9pNMYyLmH9dt7d0rhhf1is96yGQg8Le9w0q03Y/edit
 * Twitter search for WikipediaMobile or Wikipedia app mentions
 * Review HockeyApp and iTC for any major new or big increases in crashes - https://analytics.itunes.apple.com/#/metrics?interval=r&datesel=d7&zoom=day&measure=crashes&type=ratio&app=324715238&compare_to=sessions

Order

 * 1) Josh
 * 2) Carolyn
 * 3) Joe
 * 4) Corey
 * 5) Sherah
 * 6) Monte

Status Update
The team member responsible for their week should be prepared to review their assignment at the Wednesday's daily standup.

9/14/2016

 * Review OTRS queue for new tickets - 46 tickets in last 7 days
 * Escalate or file any new/urgent bugs - Filing in progress
 * Summarize other feedback/requests - Night mode, display correct Chinese character set, one, ability to save for later on Desktop site. It is also notable that about 1/3 tickets this week were vandalism reports.
 * Remove any “unsubscribe” requests - Removed 5
 * Add new beta tester requests - None added
 * Twitter search for WikipediaMobile or Wikipedia app mentions
 * 4 for Wikipedia iOS (POL mac blog, JP techblog RT techcrunch article, FR blog: iPad as travel guide, one for iOS10 release);
 * 5 for Wikipedia Android app (related to latest Android release and addition to feed)
 * Review HockeyApp or iTC for any major new or big increases in crashes - Stable crash rate of ~0.35% the last 7 days.

9/7/2016

 * Review OTRS queue for new tickets - 12 tickets in last 7 days
 * Escalate or file any new/urgent bugs - Filed
 * Summarize other feedback/requests - Widgets have too much unused space, add related pages to continue reading. Request for reading lists (organize saved pages into folders).
 * Remove any “unsubscribe” requests - Removed 3
 * Add new beta tester requests - Added 2
 * Twitter search for WikipediaMobile or Wikipedia app mentions - none
 * Review HockeyApp or iTC for any major new or big increases in crashes - After spiking above 1%, crash rate is now down below 0.48%