Multimedia/Media Viewer/Survey/pt-br



To get user feedback about Media Viewer, we are running a global survey in multiple languages. This new image browser is being gradually released worldwide, as described in this release plan.

The goal of this survey is to evaluate user satisfaction with Media Viewer and identify issues that are important to our community. To that end, a prominent button in the tool invites users to answer 3 quick questions, in a small popup-up survey form available in selected languages.

To learn more, read the highlights below, or check our first study report.

June 19 Update
As of June 19, 2014, we keep getting generally positive feedback worldwide, with these results:
 * A majority of global respondents find the tool useful (60% average across surveys)
 * Cumulative approval by language: English 29%, French 70%, Spanish 78%, Dutch 59%, Portuguese 81%, German 28%, Hungarian 62%, Catalan 71%
 * In the two week following launch, daily approval rates have gradually increased on both English (trends) and German (trends) Wikipedia. Sampling sizes are too small to report meaningful daily numbers.
 * We anticipate further approval increases on these sites, as more new features get rolled out in coming days, based on community feedback.

See this spreadsheet summary and live dashboards below for more details.

We are working on a more detailed study focusing on the English and German results, and aim to publish a report next week. We would welcome the help of an experienced volunteer to contribute to that study.

June 12 Update
As of June 12, 2014, we continued to see favorable global feedback across most surveys, with these results:
 * about 60% of 13,891 global respondents find the tool useful, on average
 * approval breakdown by language: English 29%, French 71%, Spanish 78%, Dutch 60%, Portuguese 81%, Hungarian 63%, German 26%
 * approval rates have stabilized for all languages that have used the tool for over a month (all except English and German)
 * English and German approval rates are lower than other languages, as Media Viewer was only launched one week ago on their Wikipedia sites (approval rates are usually lower right after launch)
 * On the English Wikipedia, daily approval rates have increased from 23% a day after launch to 35% a week after launch (see data trends graph)
 * We anticipate further approval increases, as new features get rolled out in coming days, based on community feedback (for comparison purposes, see previous Hungarian increase from 42% to 63% in a month)

See this spreadsheet summary and live dashboards below for more details.

May 27 Update
As of May 27, 2014, we continued to see favorable feedback across all surveys, with these topline results:
 * about 70% of 8,561 respondents find the tool useful, on average
 * approval rates kept growing from the previous week (Dutch and Hungarian approval grew by 1 point each)
 * approval breakdown by language: French 72%, Spanish 80%, Dutch 62%, Portuguese 83%, Hungarian 63%

See this spreadsheet summary and live dashboards below for more details. We plan to conduct a more detailed study in June, after the English and German deployments, and are looking for an experienced volunteer to help us with that study.

May 21 Update
As of May 21, 2014, we continued to see favorable feedback across all surveys, with these topline results:
 * about 70% of 7,766 respondents find the tool useful, on average
 * approval rates kept growing from the previous week (French approval grew by 2 points to 72%, Hungarian by 3 points up to 62%)
 * approval breakdown by language: French 72%, Spanish 80%, Dutch 61%, Portuguese 83%, Hungarian 62%

May 5 Update
We conducted a special study on of first pilot responses as of May 5, 2014. Overall feedback was generally favorable, based on over 1,700 responses.

Here are some key findings:
 * On average, about 65% of survey respondents find Media Viewer useful, across all languages. About 28% do not find it useful, and 7% are not sure.
 * On average, 73% of readers find the tool useful -- more than editors (66%) or active editors (49%).
 * The majority of survey respondents are readers (56%), but editors (30%) and active editors (14%) are well represented.
 * Approval rates have been increasing for all large surveys (e.g.: Hungarian approval started around 42%, and is now up to 57%).
 * More users found Media Viewer useful on sites in English (72%) or French (71%) than on sites in Dutch (53%) or Hungarian (57%).

And here are some of the comments we heard often:
 * People who found the tool useful liked the larger images, the modern look, the simple interface, the next/previous buttons, the info panel and more recently, the faster load times.
 * People who thought the tool was not useful disliked the change in their interface, the lack of zoom, the slow image load, the image size, and having to look for info, Commons or exit buttons.

Change Requests
We identified 32 change requests from about 414 comments across all languages.

Here are the most frequent requests:
 * Want zoom (21%)
 * Too slow (20%)
 * More image sizes (8%)
 * Want full screen or larger images (5%)
 * Can't find info (5%)
 * Can't find Commons link (4%)
 * Easy way to exit (4%)
 * More info above (4%)
 * Can't find download tool (3%)
 * More prominent caption (3%)
 * Want modal window (3%)
 * Images don't load (3%)

To learn how our team plans to address these requests, read the Next steps section of our full survey report.

For more detailed survey results, check out this spreadsheet.

Dashboards
Here are links to dashboards with live results for current surveys, as well as survey forms - and comments where available:


 * Catalan results dashboard | Comments | Survey form
 * Dutch results | Survey form
 * English results dashboard | Comments | Survey form
 * French results | Survey form
 * German results | Survey form
 * Hungarian results dashboard | Comments | Survey form
 * Portuguese results | Survey form
 * Spanish results | Survey form

Selected comments are included below, along with any resolution by the development team. To read all comments, click 'Show replies' in the second section of the live dashboard.

Comments

 * It's really pretty, but how do I edit the picture's associated page? (like file:picture.jpg?) (note: I extensively use a private MediaWiki install, but I seldom edit normal wikipedia).
 * Question number one - do not ask two question and then yes/no. Its useful for viewing yes, but for learning I dont know. Then I probably would like some zooming, and som bobbles to tell whats on the picture. I think it nice, but the letter f should give full screen. "home" and "end" should go to the first and last image respectly. It shouldnt say "use this file" when the file is non-free, and it should warn you if the image isnt free outside US, or outside United States Court of Appeals for the Ninth Circuit. If I press the image it should go away again.
 * Go to https://ca.wikipedia.org/wiki/Llaunes_de_sopa_Campbell's Look at the second image (photo of Andy Warhol). Hover over "More details at Wikimedia Commons". Look at the size of the box and where the "pointer" is pointing. (I'm viewing on a 13" MacBook Air, probably 1440x900 resolution.
 * I had a problem with an image I updated in the Commons. The thumbnail reflected the change on the page where the image was used, but I had to realize to empty cache to refresh the image in the MediaViewer.
 * Not too bad, but usually I want to go directly to the file page, and this just gets in the way. I also find it strange that the license links to the file page (shouldn't it link to a statement of the license?) but the title isn't clickable (I'd link it directly to the file page).
 * I love that it has been created, but as with all similar browsers I am confused as to how to find the advanced tools.
 * It could be useful, but the images are blurry when they pop open and they never clear up. That's annoying. Also, it was really hard to get this survey to open up. I kept clicking on something that didn't really look clickable, and nothing happened, until finally this janky thing opened. The 'submit' button is barely visible, after I resized this window to almost full screen. I use Firefox on OS X (mavericks). I have ad blocker extension, if that makes a difference.
 * Preloading of pictures should happen.
 * Resolution: We plan to work with operations to pre-render thumbnails in coming weeks.
 * Every user needs to see description of the picture - without other action!
 * Resolution: We're passing on this recommendation to our designers. Hard to fit long descriptions in small space, though.
 * Make the transition low-res -> hi-res a bit faster.
 * Resolution: This issue could be addressed by pre-rendering thumbnails in background. See above.
 * The licensing (Public Domain, CC BY-SA 3.0, etc.) should link to a dedicated page describing the license and restrictions of it. The title of the image should link to the actual File page.
 * Resolution: #221 License links to Creative Commons in Media Viewer
 * Closing the viewer should bring you back to the place in the article you were at when clicking on it (currently returns you to top of article, on FF). And this window should be scrollable by default (had to full screen it to get to the submit button)
 * Resolution: #439 Page is scrolled back to top when the viewer is closed
 * What problem does this new approach solve?
 * What is the accessibility impact of it? Usability is poor, and these two are usually correlated.
 * Following on from the previous point, the thing is utterly undiscoverable. E.g., what does the double arrow icon do? Does it go full screen or does it show me the original size image? If the former, how do I get to the original image (which could then be shown full-screen following the browser's own mechanism).
 * If this is how our donations are being used, clearly the foundation is getting way too much money, or it's overstaffed.

About this survey
The goal of this survey is to validate whether or not about>mw:Special:MyLanguage/Multimedia/About_Media_Viewer|Media Viewer is useful to its largest user group: readers. To date, we have mostly heard from power users: logged-in editors who took the time to enable Media Viewer as a Beta Feature in their preference and post on our discussion>mw:Talk:Multimedia/About_Media_Viewer|discussion page. This power user group is not representative of the larger public we serve, so we want more feedback from all key stakeholders to make informed decisions about this tool.

A survey form is needed to gather this feedback because most readers are not willing to edit talk pages, which they find overwhelming and hard to use. We are using Survey Monkey for this project, because it provides a variety of tools for designing, collecting and analyzing feedback, as well as for sharing the results (see live survey results). We've used this tool for other projects like AFT, Echo and Flow, and it's very practical -- while we do not have free software tools that can provide a comparable level of service without additional development.

Conteúdo
Here are the contents of this survey (see actual form). We will invite community champions to translate this survey into different languages, so we can get early feedback from readers before we are ready to deploy on English Wikipedia.

Below are the sections that require translating:

Dica
Deixe um feedback a respeito dessa nova experiência de visualização de mídia

(Esta dica aparece quando você passa o mouse sobre o botão de feedback 'megafone' no Visualizador de Mídia. Clicando no botão é aberta a pesquisa abaixo.)

Pesquisa
Queremos saber sua opinião sobre o recurso 'Visualizador de Mídia' que você está usando agora. Este recurso melhora a forma como as imagens são exibidas na Wikipedia, para criar uma experiência mais envolvente. O que você acha sobre essa nova experiência multimídia?

1. Este Visualizador de Mídia é útil para visualizar imagens e saber sobre elas?
 * Sim
 * Não
 * Não tenho certeza

2. O que você acha desta nova experiência de visualização? Como poderia ser melhorada?

[campo de texto em branco]

3. Como você descreveria sua participação na Wikipédia?
 * Eu nunca edito a Wikipédia
 * Eu editei alguns artigos
 * Eu frequentemente edito artigos
 * Eu adicionei algumas imagens em artigos
 * Eu tenho carregado algumas imagens para sites da Wikimedia
 * Eu frequentemente adiciono ou faço upload de imagens
 * Eu tenho usado as imagens fora dos sites da Wikimedia (por exemplo: slides, blogs)


 * Você concorda que suas respostas podem ser utilizadas de acordo com estes termos. Este levantamento é controlado pela Survey Monkey e seu uso de suas informações é governado por sua política de privacidade>.

[Enviar]

(Clicando em Enviar você vai para a página de agradecimento, se foram respondidas as perguntas necessárias. Se não, é mostrado o alerta 'Resposta necessária' abaixo.)

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Obrigado
Obrigado!

Obrigado por compartilhar a sua opinião! Seus comentários são importantes para nós. Vamos melhorar esse recurso nas próximas semanas, com base no que você e outras pessoas nos disseram.

Mais feedback?

Podemos entrar em contato com você com mais perguntas sobre a sua experiência?

Se sim, por favor, adicione seu endereço de e-mail abaixo (opcional)

Seu email: [ campo de texto em campo ]

Seu e-mail será mantido em sigilo, de acordo com a nossa Política de Privacidade, e só será utilizado pela Wikimedia Foundation para se comunicar com você e enviar-lhe atualizações em seu feedback.

Muito agradecido.

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