Fundraising tech/Outcome 1 FY 2018-19

Summary

 * Outcome 1
 * Campaign support and any regressions within the fundraising infrastructure are addressed in a timely manner, to minimize or eliminate negative technological impact on all fundraising campaign targets.
 * Output 1.1
 * In Q1, 3 and 4: Fundraising campaigns are supported but are subject to change and managed within standard work weeks.
 * Output 1.2
 * In Q2: Maximize fundraising infrastructure uptime, and promptly address scalability issues that only surface in high-traffic conditions.

Outcome 1

 * Campaign support and any regressions in current fundraising infrastructure are addressed in a timely manner.


 * Target
 * Advancement campaigns and Major Gifts are supported or are adjusted in coordination with the appropriate team.


 * Measurement method
 * 1) Regular work hours are observed. Bugs and campaigns adjusted to respect this.
 * 2) New non-critical tasks triaged within 7 calendar days.