Data Platform Engineering/Data Products/SLAs/Intake

Intake SLAs
These SLAs are being refined in an ongoing manner as we gather data we will add more granularity and update times - if your experience differs please let Will Doran or Virginia Poundstone.

New bug

 * Triage: Within 1 week
 * Response: Priority will be set and a response posted
 * Resolution: Depends on outcome of triage(Average TBD)

New Project

 * Triage: Within 1 week
 * Response: Directly via Slack, IRC or Email upon contact
 * Resolution: Work will be evaluated by Product Management and then follow our internal work process(Average TBD)