Thread:Project:Support desk/Importation failure info

Hello,

I am novice and get this message when attempting to template upload an XML file: "Import failed: Loss of session data. Please try again." Surprisingly there are few clues. I have come across some instances to fix such as "switch to 'sign-in' not 'log-in'" or "upload in pieces of 1.8 megabytes." Another error is "Error 500 - Internal server error. An internal server error has occured! Please try again later."

What can I do to correct? Thank you and sorry [for such question].

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