Wikimedia Apps/Team/iOS/User feedback review SOP

= Standard Operating Procedure for Gathering User Feedback aka Chore Wheel = Each person is assigned one week for "chore wheel." Your week includes the Saturday and Sunday preceding your assignment. For example:

Your week is December 14. That means you cover the days from Saturday December 8 through Friday December 14.

Note: the calendar invite for your assignment can be moved to any day/time in your week that is useful to you. Just have things done by Friday of your week.

Checklist

 * Review Wikipedia iOS App OTRS queue for new tickets
 * Search > Additional filters > click field, select "Queue", click "+"; Queue will appear under Filters in use; click field, select "mobile", use dropdown to select "iOS (Wikipedia)", click Confirm; repeat to add "State" (open, new), and "Ticket Create Time" (between)
 * Escalate or file any new/urgent bugs
 * Summarize other feedback/requests
 * Responding is optional, unless you need more info for a bug
 * CLOSE ALL TICKETS
 * Twitter search for Wikipedia mobile or Wikipedia app mentions
 * App Store Reviews
 * My Apps > Wikipedia > Activity > Ratings and Reviews
 * If responding to reviews or OTRS tickets about blocking in Turkey or China, you can use this reply provided by Legal:
 * We are committed to allowing everyone, everywhere to freely access, share, and participate in knowledge on Wikipedia. Unfortunately, Wikipedia is currently blocked by most internet service providers in [China/Turkey]. We are not able to ensure access to Wikipedia until the block is lifted.


 * Review iTC for any major new or big increases in crashes - https://analytics.itunes.apple.com/#/metrics?interval=r&datesel=d7&zoom=day&measure=crashes&type=ratio&app=324715238&compare_to=sessions
 * Log into https://appstoreconnect.apple.com and check the "Testflight > Feedback > Screenshots" submitted by users

Order

 * 1) Monte
 * 2) Natalia
 * 3) Josh
 * 4) Lani
 * 5) Carolyn
 * 6) Anthony
 * 7) Toni

Status update
On Friday, send an email to ios@ with your chore wheel report. Thanks!