Growth/Personalized first day/Newcomer homepage/Measurement and experiment plan/cs

Cílem domovské stránky je poskytnout uživatelům, zejména těm, kteří jsou nově registrováni, snadný přístup k věcem, jako jsou zdroje nápovědy, návrhy na práci, kterou mohou dělat, a informace, díky nimž je živá činnost komunity Wikipedie a dopad práce, která se dělá. Tento typ informací může pomoci snížit překážku pro konstruktivní příspěvky do encyklopedie, a tím zvýšit aktivaci editorů (podíl nových uživatelů, kteří pokračují v úpravách). Může také potenciálně zvýšit udržení editorů (podíl nových uživatelů, kteří se vrátí, aby provedli další úpravy), což je zastřešující cíl Growth Teamu.

Tato stránka dokumentuje náš plán experimentu a jaké výsledky budeme používat k zjištění, kolik uživatelů s ní pracuje.

Výzkumné otázky
Výzkumné otázky jsou otázky vyšší úrovně, na které chceme odpovědět. "zpracováním domovské stránky" máme na mysli, že uživatel má domovskou stránku ve výchozím nastavení zapnutou a zároveň dostává různé doplňkové funkce, které jej přivádějí na domovskou stránku, což může zahrnovat bannery, zprávy na diskusní stránce nebo odkazy na hlavní stránce. V počáteční verzi bude jedinou doplňkovou funkcí fakt, že odkaz na uživatelské jméno v osobních nástrojích povede na domovskou stránku.


 * 1) Pomáhá domovská stránka zvýšit aktivaci editora?
 * 2) Pomáhá domovská stránka zvýšit retenci editora?
 * 3) Pomáhá přístup k domovské stránce zvýšit množství editací v prvních dvou týdnech po registraci?
 * 4) Zvyšuje domovská stránka množství konstruktivních editací?
 * 5) * V tomto kontextu "konstruktivní úpravy" (constructive edits) znamenají úpravy, které nelze vrátit zpět. Protože se Growth Team zaměřuje na udržení nových uživatelů, plánujeme toto měřit jak celkově, tak podle úrovně uživatelské zkušenosti (např. trvání ve dnech, počet úprav nebo jejich kombinace)
 * 6) Vrací se uživatelé s domovskou stránkou zpátky na domovskou stránku? Jaký vzor vidíme v používání domovské stránky?
 * 7) Které moduly zapojují nováčky a do jaké míry? Vedou moduly, které žádají uživatele, aby provedli akci, k tomu, že uživatelé tyto akce provedou?
 * 8) Umíme domovskou stránku personalizovat?
 * 9) * První krok: Chovají se uživatelé v souladu s jejich odpověďmi na uvítací průzkum? Například uživatelé, kteří říkají, že mají zájem být kontaktováni, aby získali pomoc s úpravami, používají modul mentor k tomu, aby oslovili mentora. Používají uživatelé, kteří říkají, že mají zájem o vytvoření článku, moduly, které jim pomohou dozvědět se více o tom, jak to udělat?
 * 10) * Druhý krok: Jakmile se nám podaří personalizovat domovskou stránku, zaznamenáme větší zapojení uživatelů, jejichž domovské stránky jsou personalizované?
 * 11) When the homepage is customizable, to what extent to do users avail themselves of that capability?
 * 12) If/when the effort exists to survey newcomers about the homepage, what can we learn qualitatively?  Such a qualitative study could be done through Quick Surveys, or through a homepage module that simply asks about the rest of the homepage.

Kontrolovaný experiment
In order to understand the Homepage’s impact on editor activation and retention, we propose an experiment that will be running for at least six months. During that time, 50% of new registrations on target wikis (currently Czech, Korean, Vietnamese, and Arabic) will have the homepage enabled by default, and 50% will have it disabled. We will most likely be running other experiments on the target wikis at the same time (e.g. variants of our Help Panel). If those experiments require stratified sampling, we will make sure to adjust our sampling strategies as necessary.

While the experiment is running, we expect to also be testing variants of the Homepage to understand how specific interface elements affect user behavior. We will remember that the stronger our hypothesis that an altered interface will affect activation or retention, the more a test on that interface confounds our longer term experiment on activation and retention.

Měření
These measurements are driven by our research questions and focus on specific actions taken by users who have the ability to access the homepage and interact with its modules. The list below contains measurements for the four modules present on the Homepage at time of launch: Start, Help, Impact, and Mentor. When we develop new modules for the Homepage, we will also develop similar measurement plans for those.


 * 1) General
 * 2) What percent of users access the homepage?
 * 3) What percent of those users access the homepage multiple times?
 * 4) When users access the homepage multiple times, over what timeline does that happen?
 * 5) Are there differences between mobile and desktop users?
 * 6) How soon after creating their account does a user first visit the homepage?
 * 7) How do users get to the homepage?
 * 8) By clicking on their username in the top navigation?
 * 9) By clicking on the tab from their User or User talk page?
 * 10) Via another driver, such as a banner on wiki or link in an email?
 * 11) If the user clicked on a link to the Homepage from the top navigation or a tab, we want to capture the context they were in. Specifically, we want to know what namespace they were in when they clicked it, and whether they were reading or editing.
 * 12) How much time do users spend interacting with homepage modules per visit?
 * 13) During their first visit?
 * 14) During subsequent visits?
 * 15) What percent of users follow links from at least one module?
 * 16) Are users who have access to the homepage more or less likely to create a user page?
 * 17) Are users who have access to the homepage more or less likely to interact with other users through user talk pages?
 * 18) Are users who have access to the homepage more or less likely to interact with the community through article and project talk pages?
 * 19) Modules
 * 20) General
 * 21) How often is each module clicked on? What is the proportion of users who click on each one?
 * 22) How many modules do users tend to interact with (where “interact” means any click)?
 * 23) Which modules tend to be interacted with repeatedly?
 * 24) Which modules are interacted with most by those users who are activated and retained (acknowledging that the causality may be going in either direction)?
 * 25) How long do desktop users hover over each module? (analogous measurement for mobile depends on pending mobile design)
 * 26) Does the placement of the module on the page appear to influence interactions?
 * 27) What is the impact on retention from doing the call-to-action on each module?
 * 28) For example: what percentage of users who contact their mentor are retained?
 * 29) Specific modules
 * 30) Help module
 * 31) What percent of users click one or more of the help links?
 * 32) If so, which link(s) do they click?
 * 33) What percent of users use the search functionality?
 * 34) 1: Focus on the search box
 * 35) 2: Submit a search, number of characters in search
 * 36) 3: Click a result, number of results, ranking of clicked result
 * 37) How far do users go in the workflow of asking a question on the Help Desk?
 * 38) 1: Click to ask a question
 * 39) 2: Type a question
 * 40) 3: Submit
 * 41) 4: Click a link in the confirmation dialog
 * 42) What is the average length of questions asked?
 * 43) What percent of users who post a question appear to return to view the answer, by doing any of the following?
 * 44) Clicking the Echo notification saying they have been pinged in the response.
 * 45) Clicking on the link in the “Your recent questions” list.
 * 46) Responding to the answer on the Help Desk page.
 * 47) What percent of newcomers that had no email address add one when asking a question?
 * 48) What percent of newcomers confirm their email address (within 48 hours) after asking a question?
 * 49) What percent of newcomers ask a question without an email address?
 * 50) What percent of users who asked at least one question see one or more archived questions when they view the homepage?
 * 51) What percent of users who click on one of the links in the “Your recent questions” list clicked on a link to a question that was archived?
 * 52) Mentorship module
 * 53) What percent click on a link to learn more about the mentor?
 * 54) How far do users go in the workflow of asking their mentor a question?
 * 55) 1: Click to ask a question
 * 56) 2: Type a question
 * 57) 3: Submit
 * 58) 4: Click a link in the confirmation dialog
 * 59) What is the average length of questions asked?
 * 60) (Measured by hand) What percent of users who post a question receive an answer from their mentor?
 * 61) Do they get an answer from someone that is not their mentor?
 * 62) What percent of users who post a question appear to return to view the answer, by doing any of the following?
 * 63) Clicking the Echo notification saying they have been pinged in the response.
 * 64) Clicking on the link in the “Your recent questions” list.
 * 65) Responding to the answer on the talk page.
 * 66) (Measured by hand) What percent of newcomers who ask a question post a second time on their mentor’s talk page?
 * 67) How often does the first question become a conversation?
 * 68) How often is a second question asked?
 * 69) How often do conversations move beyond transactional wiki talk?
 * 70) What percent click on one of the links to view their question after they’ve asked it?
 * 71) What percent of newcomers that had no email address add one when asking a question?
 * 72) What percent of newcomers confirm their email address (within 48 hours) after asking a question?
 * 73) What percent of newcomers ask a question without an email address?
 * 74) Are newcomers more likely to ask questions to mentors who have a high edit count and short time since last edit compared to mentors with lower edit counts and/or longer time since last edit?
 * 75) What percent of users who asked at least one question see one or more archived questions when they view the homepage?
 * 76) What percent of users who click on one of the links in the “Your recent questions” list clicked on a link to a question that was archived?
 * 77) Impact module
 * 78) What percent click on a link when the module is in its “unactivated state” (when the user has no edits to articles)?
 * 79) What percent click to view an article?
 * 80) What percent click to view the pageviews analysis tool?
 * 81) What percent click to view all their contributions?
 * 82) How often do users return to open the pageviews analysis tool multiple times?
 * 83) Start module
 * 84) What percent of users that had no email address add an email address through this module?
 * 85) What percent of users confirm their email address through this module?
 * 86) What percent of users click the button for the tutorial?
 * 87) What percent of users click the button to start their user page, and what percent of them actually save a user page?
 * 88) What percent of users click the link to learn more about creating a user page?

Leading indicators and plans of action
The duration of the A/B test is at least six months because it is impossible to detect changes to new editor retention on mid-size wikis in less time than that (unless we drastically impact retention, but we see that as somewhat unlikely). While we wait for our results we want to be able to take action if we suspect that something is amiss. Below, we sketch out a set of scenarios based on the data described in the instrumentation strategy above. For each scenario, we propose a plan of action to take to remedy the situation.

Status of leading indicators
The newcomer homepage was deployed to the Czech and Korean Wikipedias on May 6, 2019. We monitored the leading indicators regularly during the first month of the experiment and did not find issues that required immediate attention. Instead, we find that the Homepage is seeing a lot of traffic and interactions, in particular we notice that a high proportion of users are returning to it multiple times.

Table 1 below shows the leading indicators from the Measurement experiment plan together with results from both Wikipedias. This analysis is based on data of users who registered between deployment on May 6, 2019 and the time of analysis on June 3, 2019. Users who either self-selected into or out of having the Homepage (turning the option on or off) are excluded, as is any known test account from Growth Team members.

There's one threshold that has been met, modules not being extensively used, and two areas of concern. Below we address these in more detail:


 * Not using a specific module: The only module that is not being used extensively is the Help module, which provides users with links to help content and a dialogue for posting questions to the Help Desk. We are not particularly concerned about this, partly because some users are interacting with it (mainly following the help links), and partly because it's not a problem if our users do not have a strong need to post questions to the Help Desk from the Homepage. Instead, we are seeing Homepage users posting questions to their mentors.
 * Not visiting the homepage: The threshold is not met on either wiki, but it can be labelled as "not far off" on Korean Wikipedia. Since we are in the process of developing features that help new users discover the Homepage, we do not see this as an issue as we expect that feature to reduce this proportion.
 * Not enough mentors: It does not appear that the volume of questions is difficult to deal with on either wiki. That being said, allowing new users to post questions to their mentors is a system where we are relying on individuals to respond, which can result in longer response times than what we might see on a wiki's Help Desk. At this point we do not find cause for concern, but it is an area that we will keep an eye on.