Wikimedia Apps/Team/Android/Communication/UsertestingOctober2021

Background
We want to help effective communication between users in the Wikipedia Android app to improve Wikipedia. Our goal is to create an simple and better communication interface to lower barriers for working with other Wikipedians and increase confidence while improving the wikis.

Research questions

 * When do users want to communicate with other users on Wikipedia?
 * What other tools do people use to communicate outside of Wikipedia?
 * How do users prefer to access user talk pages?
 * How do users prefer to access article talk pages?
 * Do users desire to look up other users on Wikipedia?
 * How can edits discussions be made more efficiently for users?

Protocol
'''1. When do you want to communicate with other users on Wikipedia? In what kind of situations? Please select one or multiple answers below.'''

a) When undoing (reverting) an edit

b) When improving an article

c) When noticing a helpful edit

d) When patrolling content

e) Reviewing pages on my watchlist

f) Inviting other users to questions

g) When I want to talk about policy or big decisions

h) Other (please provide more info)

2. Describe how you got to the point of communicating with someone in one of the situations that you use more frequently.

'''3. Besides talk pages, what tools do you use to communicate with other Wikipedia editors and how do you use these tools? (e.g. WhatsApp, Telegram, Signal)'''

'''4. Should user and article talk pages work and look the same or differently? Why?'''

'''12. We are currently thinking about adopting the improved reply functionality that has been introduced on Desktop Wikipedia recently. Among other things, it indents correctly, helps notify other users correctly, and automatically signs correctly for you. Is there other functionality you would like to see on article and user talk pages for the Android app?''' 13. Please watch this prototype video of suggested responses when replying to other users on a talk page and answer the following questions:

a) Please tell us about your first impression.

b) What other functionality you would like to see here?

c) What common phrases do use when communicating and which ones would like to see pre-populated?

'''14. We are curious about what other communication functionality you would like to see in the Wikipedia for Android app. Please rank the following feature ideas by your personal priority:'''


 * 1) Private messaging: Send private messages to other users directly on Wikipedia, e.g. with a non-public direct messaging system. Here is some inspiration from other services:
 * 2) Chat rooms: A space to meet and interact with other Wikipedia users in your area or grouped by interest. Here is some inspiration from other services:
 * 3) Better onboarding to talk pages for newcomers: Educate and guidance to users about “What are talk pages?” What are talk pages used for?”, “Where do I find talk pages?”
 * 4) Visual editing and no code on Mobile: More intuitive usage of talk pages, e.g. by featuring inline replies, e.g. contextual/custom Wiki keyboards for better ergonomics, improved handling of typing in multiple languages
 * 5) Improved archiving of sections, e.g. closing sections
 * 6) Voice input: a more voice input driven approach to communicate on Wikipedia, e.g. listen to messages, create audio messages via dictation, voice calls with other users or better speech recognition to better support typing with voice.

15. Can you tell us more about why you made the choices in the previous question?

16. Do you have other feature ideas related to communication for the Android app?

'''17. Thanks for participating, we appreciate it! Please use this space here to provide any further comments.'''