User:APaskulin (WMF)/Research

This page is a repository for various notes as part of my general research into technical writing and communication.

From Managing your Documentation Projects by Joann T. Hackos
“Quality lies in a well-managed process. Standards and good people, although useful, are simply not enough to sustain quality through many years and many different people and projects. Only with a sound process in place and people training in managing the process can quality be consistently produced.” xiii (I think the key emphasis here is “and people training in managing the process”.)

“Technical communication always seemed in those days to be at the end of the life cycle.” xiv

“You have focused your efforts on what is [easily] measured, rather on what is important although difficult to measure.” 10

“Without good management, even the best people will have difficulty producing work of consistently high quality. With good management, even less experienced or skilled individuals will have the opportunity to do the best work they are capable of doing.” 18

From Basics of Qualitative Research by Strauss and Corbin
“attributes needed by qualitative researchers: appropriateness, authenticity, credibility, intuitiveness, receptivity, reciprocity, and sensitivity” 6

“Characteristics of a grounded theorist
 * 1) The ability to step back and critically analyze situations
 * 2) The ability to recognize the tendency toward bias
 * 3) The ability to think abstractly
 * 4) The ability to be flexible and open to helpful criticism
 * 5) Sensitivity to the words and actions of respondents
 * 6) A sense of absorption and devotion to the work process” 7

“persons act on the basis of meaning” 9