Thread:Project:Support desk/Obtaining Statistics from the Helpdesk

Does anyone know how I can get regular statistics from the system?

I am trying to find out how many calls my Call Centre has received over the past 12 months. I then want these broken down by Team, and then divided to show the Top 3 Categories under which these calls are logged. Finally, I would like to see how many hours it has taken to close each call under these Top 3 Categories for each Team within my Call Centre.

Can anyboday help?

Thanks Sam