Thread:Project:Current issues/Changing subjects of Project:Support desk submissions for historical clarity

Wondering if there's a current procedure in place for "closing" a support ticket in Project:Support desk. It seems as though it would be valuable to have the ability to glance at the list and know which are resolved and which are open-ended. So I propose that any user involved in the conversation can close a ticket if the issue has been resolved. If it is prematurely closed ("oops - that didn't work after all") that same person, or a different person involved (like the original poster in this example) could change it back, if need be (although I suspect that would be rare).

In cases where it's not clear - like a solution was offered but no response to confirm it worked - I think we can close a ticket if it's been left unedited for 14 (7?) days and if a workable solution was posted.

We can also use these changes to note other ramifications like "[Resolved - bug 1234 created]" or "[Resolved - added to Manual:FAQ]".

Any feedback? If no objections, propose we implement this in a week (time for discourse). I can write up a page explaining it a bit more. Doesn't have to be a "required policy" but a best practice - unless folks feel more strongly about this than I do. :)