Team Practices Group/Light engagement survey

Starting in 2015, The Team Practices Group has been conducting quarterly CSAT (Customer Satisfaction) surveys to teams in which TPGers are embedded. Moving forward, we want to survey individuals and groups who benefit from "light engagements" with TPG. These light engagements might be short (e.g. a half-day workshop) or ongoing but at a low level (e.g. consulting for an hour each week).

Rollout plan
In July 2016, we chose a couple ongoing engagements, and a few one-off or time-boxed engagements that were completed within the past couple months.

In August, we administered a survey to stakeholders of those engagements, as the first round of a pilot.

In early September, we analyze the results, produced a sample report, and refined the survey as needed. Then we selected a new set of recently-completed (or ongoing) engagements, and administered the updated survey to them. In late September/early October, we will analyze those results and produce a report. Again, we should refine the survey as needed.
 * Team Practices Group/Light engagement survey reports

In early October, we should develop and publish a norm which covers:
 * For one-off and timeboxed engagements, how to decide whether to administer the survey upon completion
 * For ongoing engagements, how often to administer the survey (quarterly, unless we fear survey fatigue)
 * How often to analyze the results...monthly? quarterly? In small batches as we send them out and get them back?