Product Analytics/Chore Wheel

Each week, one team member is responsible for:


 * Monitoring and responding to team communications
 * Ensuring incoming tasks are in Phab
 * Taking notes in the Product Analytics Status & Planning team meeting.

Received via email

 * Requests for advice or quick asks:
 * Refer people to office hours if appropriate.
 * Small requests (rule of thumb: time invested should be no more than 30 minutes) can also be handled directly by the team member on duty, depending on the team member’s availability. Reply-all to product-analytics@ so the team knows the request is handled.
 * Requests that need to be triaged:
 * Create a Phab ticket with the information provided in the request
 * EXCEPTION: Sensitive requests, such as Legal requests: create a placeholder Phab ticket for tracking purposes, but do not include potentially sensitive information
 * Respond with the template and 5 questions. Include a link to Phab ticket and date of next board review.
 * Update the Phab ticket with responses to the 5 questions, when provided.

Received via Phab
Acknowledge receipt of the request on the ticket. If the request is not time-sensitive, inform the requester that Product Analytics will review and prioritize the request during our next board review meeting. Include the date of the next meeting.

Urgent or time-sensitive requests
Alert the team in Slack and make sure a decision is made about how the request will be handled. Communicate status of the request and next steps to the requester.