Wikimedia Apps/Team/Android/User feedback review SOP

= Standard Operating Procedure for Gathering User Feedback = Each person is assigned one week for "chore wheel." Your week includes the Saturday and Sunday preceding your assignment. For example:

Your week is December 10. That means you cover the days from Saturday December 8 through Friday December 14.

Checklist

 * Review Wikipedia Android App OTRS queue for new tickets
 * Search > Additional filters > click field, select "Queue", click "+"; Queue will appear under Filters in use; click field, select "mobile", use dropdown to select "Android (Wikipedia)", click Confirm; repeat to add "State" (open, new), and "Ticket Create Time" (between)
 * Escalate or file any new/urgent bugs
 * Summarize other feedback/requests
 * Responding is optional unless you need more info for a bug
 * Using the Android OTRS spreadsheet to track is also optional
 * CLOSE ALL TICKETS
 * Notable Play store reviews (since the last Chore wheel report) on Prod and Beta
 * Social Media (since the last Chore wheel report) - search for Wikipedia Mobile / Wikipedia app / Wikipedia Android mentions on Twitter (optionally welcome any other notable comments – such as from Reddit, Facebook – esp. after a major release) since the last Chore wheel
 * Review analytics for any major new or big increases in crashes – keep an eye out for >100 users on a single crash

Order

 * 1) Robin
 * 2) Cooltey
 * 3) Charlotte
 * 4) Dmitry
 * 5) Sharvani
 * 6) Lani
 * 7) Mikhail