Thread:Project:Support desk/Can't play videos, help page is misleading and can't be edited

I ended up on this site in an effort to try to play videos from the Wikipedia on my Mac. This led me to this page, which has some rather confusing text that appeared to link to articles to QuickTime, but were actually linking to a download for WebM for QuickTime. Apparently I'm not the only one that's confused, as the talk page also points out this problem with the misleading text.

Well this is a wiki right? I'm up for fixing the page - I click edit, and learn that I don't have permissions to edit the page, because I'm not an admin. Now who the hell thought that this page needed admin level protection? This is particularly amusing considering I've been an en.wiki admin for a decade.

It gets worse. I come to this page to mention this, and can't for the life of me figure out how to edit it. There's no Edit at the top. Let me repeat that, this wiki page has no edit button at the top. After examining the page I see an inline button that says Edit, only to learn that it produces an editor only for that section, and uses Visual Editor which I cannot use. This is getting better by the second! Then I read the italic text in the middle of the page that says the way to edit this page is to click on the "Start a new discussion", which did not appear on my screen. After some scrolling I find it, and here I am. Wow.

In the end, I still don't have working video, still can't "fix" the codec page, and see that not one of the user questions on the codec page have been answered in the last two years.

Ok, some items:


 * 1) Someone needs to remove the protection from the codec page. It most certainly does not need admin level protection.
 * 2) While they're there, update the text so it reads "WebM components for QuickTime" instead of "QuickTime".
 * 3) Someone needs to find out why the component doesn't work.
 * 4) The error message you get in the player should not state that I don't have a browser supporting HTML5. It should say "you don't have WebM support installed".

Maury Markowitz (talk) 01:10, 16 April 2015 (UTC)