Community Engagement (Product)

 Community Engagement (CE) serves readers, contributors, and the Wikimedia Foundation by supporting the Product and Engineering departments in their collaboration with WMF-supported communities. This means we inform the WMF of communities' views and peculiar needs about software products; and we inform the communities during the whole process of development of said software, and facilitate its adoption.

Our work includes
Supporting Wikimedia communities when new or updated software by WMF is deployed on their wikis:
 * facilitating communications from and to the WMF's Product and Engineering departments
 * assisting with testing, bug filing, documentation writing
 * delivering announcements, news, and feedback
 * engaging translators for the user interface and for documentation
 * (see full description here.)

Who we are
The Community Engagement team currently consists of 5 people: Rachel joined the Wikimedia Foundation in 2014 as Director of Community Engagement. She had previously worked at Couchsurfing for several years, building and leading the Safety team: she loves worldwide communities where people work together to build something amazing. She's interested in travel and intercultural communication, history, ideas and implementation, human rights, theater, and social media. Erica has been in the Movement since 2005, mostly active at the Italian Wikipedia and on the Italian queues of OTRS. She joined the Foundation in 2013 and is primarily liaising for VisualEditor on most of the Wikipedias where it's already enabled as the primary editor. Keegan has been an editor on the English Wikipedia since 2005 and an administrator since 2006. He's also an Oversighter and CheckUser there. Globally he's an OTRS administrator and a member of the Communications Committee. He is an encyclopedia geek, which is how he wound up here both as a volunteer and working with Wikimedia, where he's the lead liaison for Multimedia projects and for the SUL finalization. Sherry has been a regular editor at the English Wikipedia since 2007, and she's been in the top 500 most prolific editors of all time for a couple of years. Her interests run from medicine to pastry to education, with odd points in between, but she also spends a lot of time working as a metapedian. She's the go-to liaison for VisualEditor on English-speaking WMF projects. She's fond of flowers that look like dandelions, but actually aren't. Nick has been an editor since 2005, helping with everything from page and site redesigns to informal mediation. He lives in Canada, and is interested in anything related to words, felines, connections, and design. Since late 2013, he's been working as the liaison for Flow, and various smaller changes.
 * Rachel diCerbo (Rdicerb)
 * Erica Litrenta (Elitre)
 * Keegan Peterzell (Keegan)
 * Sherry Snyder (WhatamIdoing)
 * Nick Wilson (Quiddity)

Collaborating with us
We have written a list of action items so that editors can help us support better their communities.

Staying up-to-date
Learn about what we're currently working on and get the latest news about the products we are liaising.

Contacting us
Do you have ideas, compliments, concerns, questions for or about the Community Engagement team? Please reach us at cep@lists.wikimedia.org.  The Community Engagement team