Wikimedia Research/Design Research

Design researchers at Wikimedia Foundation seek to understand the needs, motivations, goals and challenges of people who consume and/or contribute to free knowledge. We work to understand how individuals use technology to interact with Wikimedia projects, and other sites. Our work contributes to the work of Wikimedia communities as well as teams across the Wikimedia Foundation. Our goal is creating meaningful positive experiences for the millions of readers and contributors who use Wikipedia and its sister projects every day.

What we do
Design researchers work with a wide variety of individuals all around the globe. We observe how people use technology to interact with Wikimedia projects and access and contribute to free knowledge, and talk with them about their experiences.

In partnership with our research participants, we generate rich data in the form of interviews, surveys, usability studies, and field notes.

We feel it is important to keep our research public, so we publish it on wiki and in open research archives where anyone can learn from it. WMF teams use the research findings to decide what they should build, for whom, why it is needed, and how to build it.

Why we do it
We learn a lot when we observe how individuals interact with Wikimedia projects and when they share their stories with us. All of the information we collect helps people make better decisions about what improvements, or new additions to make next and how to make using Wikimedia projects a better experience for everyone.

How we do it
Design researchers at Wikimedia foundation actively collaborates with all the teams in the Audiences department (Contributors, Community Tech, Readers, Product), and many other teams in the Wikimedia Foundation (Learning and Evaluation, Programs, Communications, Research, New Readers, Talent and Culture, Structure Data on Commons, ect.) as well as Wikimedia communities across the globe in support of access to and contribution to free knowledge.

In order to do this work, we perform both evaluative and generative design research. There is not a clean cut line between these types of research, and we often do both for a project.

Generative research (for example: Contextual inquiry, unstructured interviews) provides a better understanding of needs, goals, challenges, constraints, contexts, and motivations of people who want to or do access and potentially contribute to free knowledge. are generated from this work are more likely to succeed because they are informed and created from understanding the people (and their technology) who will use them, their needs, contexts, constraints, etc. Generative research is many times done at the beginning of a product development cycle, to inform the project's direction.

Evaluative research (for example: usability testing, concept testing) is an important set of methods the team employs to evaluate concepts, prototypes and current functionality with users. Testing functionality and ideas with the users we are building them for, ensures that functionality is usable and useful for the people they are being designed and built for. Evaluative research is done within product development cycles in close collaboration with product development teams. Evaluative research generally is faster, and requires less participants than generative research.

Who benefits
Wikimedia communities and affiliates, Wikimedia Foundation teams, Wikimedia movement partners, and others who want to understand what people want and need from the technologies they use for accessing and contributing to free knowledge.

Our projects
The work and projects listed below, all have elements of design research within them. Each project has leveraged the value of design research to better understand people and know what they need to succeed in their goals, and to accomplish what they are motivated to accomplish. Design research is used to learn about the needs of people we design and build with and for, and can be used to iterate design and technological solutions to be intuitive, useful, usable, and fit within (and not break) users' workflows.

Personas
Personas are derived from research, and describe observed patterns of a set of people with similar motivations, goals, behaviors and challenges. A persona does not describe an individual, but rather an archetype of a behavioral patterns observed in qualitative research.

Please see the personas page to dive into details about the personas we have developed for various projects.

New Readers
Please see: overview of project, research methods and overview, research report and additional evaluative research.

To better understand the needs of people seeking information on the internet in various technological, economic, and social contexts, who may not know about Wikipedia, or Wikimedia projects, a group of Wikimedia Foundation staff launched the New Readers Program. In order to better understand new and potentially new readers for Wikimedia projects, we needed to learn from people. Contextual inquiries were our method of choice for learning. Contextual inquiries in Mexico, Nigeria and India were implemented and completed in 2016. The findings from this research have and are informing the work of the New Readers program. The research for this work was led by Abbey Ripstra, Lead Design Researcher at Wikimedia Foundation, in partnership with Reboot, a design research firm with support structures, and a vast network for doing large scale contextual inquiries. Updates / links coming soon for the evaluative research implemented to support product development for the New Readers program.

New editor experiences
Please see: overview of project, research methods, summary of findings, (containing more detail on methods, recruit, findings and recommendations),

To better understand the needs, challenges, motivations and goals of new editors, a group of Wikimedia Foundation staff launched the New Editor Experiences project, starting with contextual inquiries in South Korea and Czech Republic. We decided to focus on medium sized Wikipedias in order to better support knowledge equity and contribution to diverse language Wikipedias, as well as new editors in general. Another focus is to iterate and practice how product, and other teams collaborate with community toward solutions for challenges and opportunities that need to be addressed. We work closely with Korean and Czech Wikimedia communities. The research for this work was led by Abbey Ripstra, Lead Design Researcher at Wikimedia Foundation, in partnership with Reboot, a design research firm with support structures, and a vast network for doing large scale contextual inquiries.

This project is now in the stage of applying the research. Updates coming soon about the workshops we implemented to decide how to apply our research, and evaluative research that will inform this work moving forward.

Structured Data on Commons program
more soon!

Anti Harassment Program
more soon!

Contributors user experience research
Please see: Contributors team UX research

Other completed projects
Please see a table of our past work here.

Current work 2018
Contribution Taxonomy

What do new editors need to succeed?

Mobile contribution research

Discover with us
User centered design starts with you!

Whether you're already an experienced user, you've never touched the edit tab, or you're somewhere in between, your contributions are valuable and welcome.

We invite you to participate in future design research. Help us discover the needs of individuals around the globe.

Start a conversation

You can let us know that you are interested in participating by pressing the "Discussions" tab above and leaving us a message.

Conducting design research: tools and resources

 * A Beginner's Guide to Finding User Needs — free e-book introduction to conducting design research by User:Jan_Dittrich_(WMDE)
 * Wikimedia Research/Usability testing — Short FAQ and How-to guide for conducting usability tests
 * How to add research recordings to Wikimedia Commons. (Not only applicable to design research, but handy to have around)
 * Participant recruiting process
 * Research based design
 * Personas being used on Wikimedia foundation projects
 * Operationalizing usability testing (presentation deck with content in speaker's notes)(

Related pages

 * Wikimedia Research/Research and Data — our partner team
 * Wikimedia Research/Design Research/Reading Team UX Research — Design Research conducted for the WMF Reading department.
 * Contributors Team UX Research — Design Research conducted for the WMF Contributors department.
 * Design — Wikimedia Foundation design
 * Research index — research portal on Meta
 * WMDE Engineering/UserExperience — design research page for Wikimedia Deutschland