Wikimedia Product/Technical Program Management

Who we are
We are a support team in Wikimedia Foundation's Audiences dedicated to guiding delivery processes and facilitating team health through good practices.

Values


 * We believe in operational excellence and continuous improvement.
 * We uphold a culture of accountability.
 * We care about the connections between people and teams.
 * We enable others to do their best work.

Team


 * Grace, Manager
 * Jazmin, Program Manager
 * Lani, Associate Program Manager
 * Max, Scrum Master

What we do
We help teams work better.

We promote a culture of continuous improvement and process optimization. We coordinate the delivery of projects, identify and mitigate risks, and address blockers. We facilitate Agile ceremonies such as standups, sprint planning, retrospectives, and backlog grooming, as well as other team meetings. We facilitate internal communications across teams and departments as well as throughout the organization ensuring a shared understanding of timelines and priorities.

How we do it
We improve process, communication, and understanding.

We focus on developing and supporting healthy team dynamics as well as a culture that welcomes diverse perspectives. We guide teams to find effective workflows through ongoing discussion of performance, as well as dedicated coaching. We treat all engagements with a focus on sustainability, showing teams how to be their best on their own so that we can support more teams. Sometimes this means we coach, and sometimes this means we embed on a team for a while before moving on.

Teams we work with
Grace


 * Audiences Technical Program Management
 * Audience Leads
 * Technology Program Management
 * TemplateStyles

Jazmin


 * Growth
 * Editing

Lani


 * Mobile Apps (Android & iOS)
 * Reading Infrastructure

Max


 * Readers Web
 * Community Tech
 * Multimedia
 * Product Analytics

Tools we like

 * https://managerreadme.com/edit-readme
 * A prompt for setting expectations between managers and reports. Most people adapt the prompts to their needs.