Flow/Community process workflow interviews (June 2015)

Interview protocol
This is a semi-structured interview protocol. Not all questions will be asked in every interview, and the investigator may ask additional probe questions if interesting things come up.

When possible, the investigator will ask the participant to share links to pages that they talk about or diffs that point to particular actions or events which are referred to over the course of the interview.

Part 1

 * First, I'd like to get a little information about who you are and what you do on Wikipedia
 * What kind of work do you do on Wikipedia?
 * When did you start editing? What made you join?


 * Now I'd like to learn about the community processes you participate in most frequently
 * which community processes have you participated in most during the past year?
 * how do these processes relate to other work you do?


 * Now, let's talk about a process that you've been heavily involved with recently.
 * tell me a little bit about the process and its goals
 * how many people participate?
 * In a normal week, how many of these discussions are in progress?
 * where does discussion take place?
 * how would someone who had never participated in this process learn that it exists? How would they learn how to participate?
 * Tell me a little bit about how it is organized
 * under what circumstances is this process initiated? who initiates it?
 * how long does it take before resolution?
 * do people have specific roles in this process? tell me a little bit about how people in different roles participate in the process.
 * Now I'd like to learn a little more about how you participate in this process. Thinking about the 'work' you do...
 * what role do you generally play in the process?
 * How do you decide whether to participate in a new discussion?
 * How do you keep up to date with what's going on?
 * Now I'd like to hear about what you think about the process in general.
 * Tell me about a recent fun or satisfying experience you had while participating in this process
 * Tell me about a situation where you were frustrated while working participating in this process
 * How successful is this process? How do you measure the success of a particular discussion? Of the process as a whole?
 * How important is this process to Wikipedia? Why?
 * Are there specialized tools, like userscripts, gadgets, or templates, that are used in this process?
 * Is there any tool that you use that you wish worked differently or better? How would it help you?
 * Is there any tool that your project doesn’t have that you wish it did? How would it help the project?
 * Are there improvements that would be especially useful for newcomers? For experienced editors?

Part 2
Walk through the Conversation Pattern prototype and ask participants how it might work for the processes that they participate in.

Basically, from here, we want to have a conversation with the user. We’ll have several concepts and mockups, and possibly a clickable prototype.

We want to show each artifact that we have, and at different points, ask these questions:


 * Does this piece make sense? Can you imagine how you might use it?
 * Is there anything that jumps out at you that looks exciting?
 * Is there anything that just feels wrong, and you don’t think it’ll work?
 * Can you think of a workflow (or a type of workflow) that wouldn’t work with this model?
 * Do you have suggestions?