Translations:Reading/Web/Desktop Improvements/Repository/Research and design: Phase 1/49/en


 * This study focuses on the “quality of experience”, determined exclusively by loading speed. They surveyed 62k people from 59k distinct IP addresses across 46k Wikipedia pages. They used quick survey to ask people if the site loaded fast enough.
 * The findings were that the vast majority of people were happy with the loading time and therefore perceive the site to be a quality experience — the breakdown was positive (84.8%), neutral (7.7%), negative (7.5%).
 * "The main takeaways in our analysis are that users are consistently satisfied, and that scores do not exhibit seasonality at circa- dian or weekly timescales, which is unexpected. Quite surprisingly, scores are also not affected by network-related events (e.g. data center switchover) happening during the period, nor by Wikipedia- related events (e.g., banner campaigns that alter the page rendering) nor by known browsers events (e.g., Chrome 69 first paint regres- sion"
 * "Additionally, we find that scores are, as expected, heavily influenced by user-level expertise and equipment (e.g., device, OS and browser), as well as network and country-level characteristics (including access technologies, ISP and economical factors). Interestingly, scores are not affected by the Wikipedia page size, nor by the device price (unless economical factors are also weighted in)." One explanation for why people with greater user-level expertise are more likely to be satisfied with the loading time is that they've become accustomed to it and aren't necessarily comparing it with other websites (as less frequent visitors might be doing).
 * Potential implications on this project: 1) the site is already very performant which might suggest it's not important to try and further improve, 2) performance plays a large role in quality perception and therefore we should be mindful of maintaining the current status quo