New Editor Experiences/zh



新編輯者體驗(New Editor Experiences)是維基媒體基金會的計畫，主旨在實驗能夠更加吸引和留住新手編輯在中型維基百科的方式.



為了做出分類，至關重要的是學習新編輯者他們本身以及跟他們一同工作的既有編輯者經驗. 我們透過主導在捷克共和國和南韓的設計研究按開始，這包含了訪問在韓文和捷克文維基百科的64位編輯者.

2017年8月，我们发布了研究结果，我们目前正在通过与WMF工作人员以及捷克和韩语社群成员进行一系列讨论和研讨会来开始项目的开发阶段. 这些研讨会将深入讨论研究结果以及如何解决这些研究结果.

如果您有任何问题，意见或有兴趣与我们合作，我们很乐意听取您的意见！您可以在这里使用讨论页面或直接联系Neil Patel Quinn和Abbey Ripstra.

研究方法

 * 主条目: m:Research:New editor experiences, 2017

我们的设计研究于2017年5月至7月在一家名为Reboot的公司的帮助下进行. 我们对新编辑以及经常与新编辑进行过互动的经验丰富的编辑进行了面对面访谈.

Our research focused on the Korean Wikipedia (we traveled to South Korea May 17–30 and did 30 interviews) and the Czech Wikipedia (we traveled to the Czech Republic June 13–27 and did 34 interviews). For details of how these were selected, see community selection.

有关我们研究方法的更多详细信息，请参阅4月份准备的.

研究结果
We developed the following key findings from our research; for much more detail, see the.
 * 1) People edit Wikipedia for diverse reasons, most of which serve purposes beyond editing Wikipedia.
 * 2) Wikipedia's prominence is both its greatest strength and greatest weakness for attracting new editors.
 * 3) Inspiring, trusted, and well-connected intermediaries are a critical asset in recruiting and supporting new editors.
 * 4) As readers, many editors see the Korean and Czech Wikipedia as limited, and seamlessly supplement their information with more comprehensive or deep sources. This means that as editors, they are less likely to contribute to those Wikipedias because the content gap that needs to be filled feels too large. This perception creates a vicious cycle that prevents medium-sized wikis from reaching a critical mass of value.
 * 5) The complexity and separation of how Wikipedia is made, and the community behind it, make it difficult to convert readers to editors, and new editors to experienced editors.
 * 6) People must be confident in their content knowledge to edit Wikipedia.
 * 7) Successful editors tend to build their 'contribution skills' through iterative, progressive learning in safe spaces where the stakes are lower.
 * 8) New editors greatest challenges are not technical but conceptual. They struggle to learn Wikipedia's policies and how to shape content "the Wikipedia way".
 * 9) Editing processes and the mechanisms that support them (e.g. communication with other editors, help pages) are not intuitive or discoverable, making it difficult for new editors to learn and progress.
 * 10) New editors go outside Wikipedia for help because they prefer targeted, and sometimes personal, support.
 * 11) The way in which a piece of feedback is framed is critical to whether it encourages new editors to continue the Wikipedia journey or disempowers and discourages them from further contributions.

Focuses
Based on the research findings and consultations with members of the Czech and Korean communities, the core team has provisionally selected the following two focuses as the priorities to address.
 * Conceptual understanding of Wikipedia (findings 8 and 5)
 * Progressive pathways to editing(findings 7 and 9)

In a similar fashion, the team selected the following tactics as the most promising way to address the focuses above:
 * In-context help: automatically presenting new users with small doses of help relevant to the activity they are doing at that moment.
 * Human help and mentorship: one-on-one help from an experienced editor, whether in person or online.
 * Task recommendations: recommendations for specific tasks (including micro-contributions) new editors can do based on their interests, abilities, or recent contributions.



团队成员
Since February 2017, this project has been managed by lead design researcher Abbey Ripstra and product analyst Neil Patel Quinn. Its executive sponsor is chief product officer Toby Negrin.

Current major contributors to the project include: 过去的主要贡献者包括：
 * Daisy Chen, 设计研究员
 * María Cruz, 沟通和宣传产品经理
 * Benoît Evellin, 社群关系专家
 * Yongmin Hong, 韩语社群大使
 * Sati Houston, 授予影响战略家
 * Pau Giner, 高级用户体验设计师
 * Joe Mattazoni, 产品经理
 * Alex Stinson, 社群项目策略师
 * Martin Urbanec, 捷克语社群大使, Wikimedia Česká republika
 * Ben Vershbow, 牵头项目经理
 * Amir Aharoni, 产品分析师
 * Juliet Barbara, 通讯主任
 * James Forrester, 高级产品经理
 * Grace Gellerman, 项目经理
 * Aaron Halfaker, 首席研究科学家
 * Rita Ho, 高级用户体验设计师
 * Jonathan Morgan, 高级设计研究员
 * Melody Kramer, 受众发展经理
 * Ed Sanders, 首席软件工程师
 * Sherry Snyder, 社群联络员
 * Nick Wilson, 社群联络员

对于在捷克共和国和韩国进行研究的团队，请参阅meta:Research:New Editor Experiences, 2017.

发展观念

一些WMF团队和社群成员将参加计划于2017年9月至11月举办的一系列研讨会，以探讨问题和解决方案.

In particularly, the WMF Contributors team plans to build on this research with product development work in the current fiscal year, as part of their annual plan. The technical tools developed may be directed at new contributors or at experienced editors who interact with them, or both.

What do new editors need to succeed?
After completing the research and concept development workshops described above, follow up research called "What do new editors need to succeed?" was conducted. The outcomes of this work provide a detailed list of the needs and challenges of new editors as they move through their user journeys toward contributing content to Wikipedia. This work was completed in support of the Growth team as they build solutions.

本研究的两个部分
All this content was organized and summarized to create the design tools below.
 * Listing the challenges and then defining the needs of new editors as they move through their user journey to begin contributing content to Wikipedias. This was done by reviewing all the notes documents from field interviews with new editors in Czech Republic and South Korea, and pulling out the more detailed challenges and needs that informed the research findings described above.
 * Working with our ambassadors and the mentors in Czech, Korean and French Wikipedia communities who provided:
 * lists of the questions new editors ask, arranged by frequency (very frequent, frequent, and not frequent)
 * lists of the challenges that the same mentors from the same communities perceive new editors having(also arranged by frequency).

交付成果

 * Needs of new editors as they move through their user journey to begin contributing content. This is from the notes from our field research.
 * Summary of the needs of new editors as shared and described by mentors in Czech, Korean, and French Wikipedia communities.

参见

 * New Readers, a similar cross-departmental project that involved both a contextual inquiry and product and program development
 * Research:Codex/Newcomers
 * 成長團隊