Team Practices Group/CSAT/Results

Q3 FY1516

 * Positively impacting value delivered by supported teams: 4.00 out of 5 (Likert scale)
 * Positively impacting sustainability of supported teams: 4.38 out of 5 (Likert scale)
 * NPS Score : 72

The following are key themes from answers to open-ended questions from Q3. The numbers under the theme indicates the frequency of mentions per theme. High counts under a specific theme indicate customer interest in that theme.

Please note that these specific questions were only asked in Q3 in order to evaluate key aspects of new focus areas that we might want to track (in this case qualities associated with "coaching" and "empowered teams"). We may add other open-ended questions from time to time.

Open-ended question 1: What would you expect from a team coach?

Open-ended question 2: What qualities would you expect to see in an empowered team?

Q2 FY1516

 * Positively impacting value delivered by supported teams: 4.13 out of 5 (Likert scale)
 * Positively impacting sustainability of supported teams: 4.47 out of 5 (Likert scale)
 * NPS Score : 55.6

Q1 FY1516

 * Positively impacting value delivered by supported teams: 4.2 out of 5 (Likert scale)
 * Positively impacting sustainability of supported teams: 4.6 out of 5 (Likert scale)
 * NPS Score : 66.6

The following are open response themes from Q1. The numbers under the theme indicates the frequency of mentions per theme. High counts under a specific theme would indicate customer interest in that theme.

Please note that we only ran these in the first iteration (Q1). We may add other open answer questions from time to time.

Open Question 1: Is there anything else, not listed above, that your TPGer helps with?

Open Question 2: What would you miss the most if a TGPer was no longer on your team?

Open Questions 3: Do you have any other comments about your TPGer's performance?

Q2 FY1617

 * Number of respondents: 20
 * NPS Score: 85
 * Survey frequency is fine for 12 out of 20 respondents (60%)
 * There are way too many surveys for 3 out of 20 respondents (15%)
 * There are slightly too many surveys for 2 out of 20 respondents (10%)