Sysadmin hub

Support Assist Get ahead of hardware issues with SupportAssist For busy IT departments, the only good time to solve a problem is before it happens. With the ever growing technology complexities and device volume to manage, you simply can't afford to be surprised by hardware failures that put your business at risk. That's why Dell offers SupportAssist.

Available for Dell enterprise and end user systems, our SupportAssist technology helps customers reduce troubleshooting steps by half and accelerate time to resolution. Features are based on device model and attached support services offer, giving customers the flexibility to select the best SupportAssist versions for their environment.

Experience the full benefits of SupportAssist When customers use SupportAssist they spend less time troubleshooting and more time on strategic projects. Improve productivity - replace manual, high effort routines with automated support. Accelerate time to resolution - receive alerts, automatic case creation and proactive contact from Dell experts*. Gain insight and control - optimize enterprise devices with monthly ProSupport Plus reporting, and, get predictive issue features initially on hard drives and batteries with ProSupport Plus for PCs and tablets. SupportAssist for PCs and tablets Dell is the first and only company in the industry to offer proactive and predictive automated support for issue prevention and resolution for end-user systems. Available for customers that want to take care of a single device or support multiple devices for an organization, SupportAssist for PCs and tablets reduces customer effort and downtime.

Results from a recent study show the quantitative advantages our business customers will experience by having the maximum support with ProSupport Plus and SupportAssist for PCs and tablets.** Up to 84% less time on the phone Up to 58% fewer steps in the support process SupportAssist for Enterprise – new version released We recently launched SupportAssist for Servers – designed for customers that manage smaller environments, up to 20 servers, and do not have a systems management console deployed for monitoring devices. Receive all the same features and benefits with this new release.

Customers with medium and large environments can use SupportAssist with one of the following systems management consoles - OpenManage™ Essentials, EqualLogic SAN HQ or Microsoft System Center Operations Manager (MS SCOM).


 * Requires ProSupport or ProSupport Plus agreement.
 * Source: Third-party lab testing with Principled Technologies (Tech Support process compared against HP & Lenovo), Oct 2014.

Easily get started with SupportAssist using the Downloads and Resources in the tabs below.

This is a place for sysAdmins>Special:MyLanguage/Manual:Glossary#Sysadmin|system administrators to get help installing, upgrading, configuring or maintaining the MediaWiki software on a thirdPartyWiki>Special:MyLanguage/Manual:Glossary#Third-party|third-party wiki.

These pages are in constant development.

If you can't find the information you are looking for, or have found useful information somewhere we have not linked to, then please leave a comment on supportDesk>Special:MyLanguage/Project:Support desk|the support desk and someone will look into it.

If you want to collaborate with other third-party MediaWiki users, please join the [https://lists.wikimedia.org/mailman/listinfo/mediawiki-enterprise mediawiki-enterprise mailing list].

Help on MediaWiki.org

 * download> Special:MyLanguage/Download|Download MediaWiki


 * Installation
 *  - Detailed Installation Help
 * bundles>Special:MyLanguage/Software bundles|Software bundles - Preconfigured AMP+MediaWiki packs, extension packs, OS


 * sysAdmininstration>Special:MyLanguage/Manual:System administration|Manual:System administration - Common administrative tasks


 * settings>Special:MyLanguage/Manual:Configuration settings|Manual:Configuration settings - Available settings for configuring MediaWiki
 *  - Information on the LocalSettings.php file


 * imgAdmininstration>Special:MyLanguage/Manual:Image administration|Manual:Image administration - Some information about image/file settings and storage


 * thirdParty>Special:MyLanguage/Project:Glossary#Third-party|Third-party wiki uses
 * enterpriseHub>Special:MyLanguage/Enterprise hub|Enterprise hub - For enterpriseWikis>Special:MyLanguage/Manual:Glossary#Enterprise</>|Enterprise wikis
 * <tvar|academicHub></> - For academicWikis>Special:MyLanguage/Manual:Glossary#Academic wikis</>|Academic wikis


 * sysAdminProject>Special:MyLanguage/Project:WikiProject SysAdmins</>|WikiProject SysAdmins
 * <tvar|admins></> - Some information for the usage accounts with extended rights


 * extensionsHelp>Special:MyLanguage/Manual:Extensions</>|Manual:Extensions - Help about installing extensions
 * <tvar|extensions></> - Incomplete collection of extensions
 * extensionMatrix>Special:MyLanguage/Extension Matrix</>|Extension Matrix - More complete and detailed information
 * ExtensionProject>Special:MyLanguage/Project:WikiProject Extensions</>|WikiProject Extensions


 * <tvar|backup></> - Information on how to back up a wiki


 * FAQ>Special:MyLanguage/Manual:FAQ</>|Manual:FAQ - Frequently asked questions


 * supportDesk>Special:MyLanguage/Project:Support desk</>|Support desk - A place to ask questions (though there are quicker sources of help available, see hereafter)


 * books>Special:MyLanguage/Books about MediaWiki</>|Books - Information on books about MediaWiki


 * MVL>Special:MyLanguage/Category:MediaWiki Virtual Library (MVL)</>|MediaWiki Virtual Library (MVL) - Manuals, guides, and collections of selected articles in PDF form you create on-the-fly