User talk:Jack Phoenix/archive 3

Staying
Hi. Sorry to bother you. I read on the Facebook page that you would have to request for your wiki to be brought back online. I would like to inform you I will be sticking with ShoutWiki for the time being. Does it look like the Hub will be back within a week? --Hockeyben 23:04, 3 October 2011 (UTC)


 * Hi Hockeyben, you're not bothering me. I'm glad to hear that you'll be staying with ShoutWiki! Could you list the names (subdomains) of the wikis you want to keep here or on the Facebook page so that we can add them to our list? As for Hub (and the wikis in general), I can't say for sure right now, but we're doing our best with whatever time and resources we have and we aren't going to give up! --Jack Phoenix (Contact) 19:44, 6 October 2011 (UTC)


 * I'll be keeping the icehockey and nhl subdomains, so if you could add those to the list, that would be great. Hopefully things recover soon, and the site returns better than ever. :) --Hockeyben 19:52, 6 October 2011 (UTC)


 * I've added them to the list. I certainly hope that we'll get the site back up really soon, I have a lot of cool stuff that I'd want to show to the users. ;-) --Jack Phoenix (Contact) 20:13, 7 October 2011 (UTC)


 * Okay, thanks. I gotta say, I'm quite nervous about the reliability of ShoutWiki. There have been two major outages in the last six months. Will there be some extra precautions put in place to make sure that something as severe as these outages doesn't happen again? I mean, this has been just awful, 4 and-a-half out of 6 months down. --Hockeyben 15:27, 9 October 2011 (UTC)


 * I understand your concern. We'll definitely do everything in our power to make sure that outages of this scale will never happen again. Like the old saying goes, "when it rains, it pours" &mdash; we got unbelievably unlucky and the people with the skills to fix the site were unable to be around and we even had to take our older server, which was hosting our blog and IRC server, down. I'm not trying to justify what happened, for there's no justification to that, I'm just explaining what happened. Needless to say that this outage was a major setback for us, but we believe in ShoutWiki and we're confident that there's a demand for the service. It's been painful for each and every of us, staff and users alike, which is why we want to ensure it'll never happen again. I don't know how we'll do it, but I'm sure that our tech guys can come up with something. --Jack Phoenix (Contact) 18:34, 9 October 2011 (UTC)
 * Thanks for the reply! I'm glad that precaution will be put in place. Hopefully the hub and some of the wikis come back within a week or two.Hockeyben 19:20, 9 October 2011 (UTC)

Hi again, and sorry to bother you. I've heard that the hub and some wikis are in the process of being moved over to the new server. Can you confirm this? Thanks! Hockeyben 02:28, 12 October 2011 (UTC)


 * This is true, but we haven't announced it anywhere yet, because only some preliminary work has been done so far. We want to test things throughoutly and announce the end results to the world when we have something to announce and we can be sure that things are working as expected. :) --Jack Phoenix (Contact) 20:35, 12 October 2011 (UTC)

Hello. The file transfer has been going on for nearly a week now... Is there any timetable for when this might be completed and we can return to full editing? --Hockeyben 23:36, 17 October 2011 (UTC)

Again, this is more of an initial guess than a schedule set on stone; this might change, depending on how people are/aren't available. I just want you and other ShoutWiki users to know that we're working on the site and we certainly have not forgotten about you and we're not going to close down the site. --Jack Phoenix (Contact) 21:46, 19 October 2011 (UTC)
 * The files have been transferred by now to the new server, but no databases have been moved yet (thankfully that should be relatively straightforward for most wikis). We're trying to get our own IRC server back up by the weekend, followed by our own version control system and bugtracker, and a few wikis for testing, to make sure that everything went well and that we haven't broken anything.


 * Good to hear that progress is being made.:) I hope it doesn't take too long testing the site out, as it has been such a long time already, and this all gets resolved very soon.Hockeyben 23:28, 19 October 2011 (UTC)

Ok.. So what's the latest? I read on the ShoutWiki Facebook page that there was likely going to be an update over the weekend, but no such update was posted. I still can't log on to ShoutWiki's IRC server, so I take it is still down. Also, how are the wiki transfers coming, and what is the eta for editing to return? Thanks. --Hockeyben 14:17, 24 October 2011 (UTC)


 * I've asked the person working on this what the holdup is and I've asked him to provide an update ASAP. --Jack Phoenix (Contact) 20:54, 26 October 2011 (UTC)