Reading/Multimedia/Media Viewer/Survey

To evaluate user satisfaction with Media Viewer, we plan to run a short survey for this tool, so that we can tell if it's useful to our users.

==Features==


 * Show prominent 'Leave feedback' button above the fold in Media Viewer (go tothis beta site, then click on any picture to see the Media Viewer's feedback button)
 * Display bullhorn icon for that button (to the left of the new 'Use this file' tool)
 * Show a tooltip explaining what it does on icon hover: "Leave feedback about this new media viewing experience"
 * Link it to a short survey form that doesn't require login, at this URL: https://www.surveymonkey.com/s/media-viewer-1
 * Show the survey in a small pop-up window floating above the Media Viewer, so users can still see it when they answer the questions
 * Only show this link for one month after public launch on each site where is available (e.g. for English: MediaWiki.org, English Wikivoyage, Wikimedia Commons, English Wikipedia)
 * Provide other language versions of this survey on some pilot sites (e.g.: Catalan, French, Hungarian, Spanish, Polish, Portuguese, etc.)
 * Add a site code as the last parameter of this survey URL, so we can sort survey results by site (e.g.: 'c="enwiki", etc.)

==Notes==

The reason this feature is a must-have for launch is that so far we have not validated whether or not this feature is useful to its primary user group: readers. To date, we have mostly heard from power users: logged-in editors who took the time to enable Media Viewer as a Beta Feature in their preferences. This power user group is not representative of the larger public we serve, so we are not getting enough feedback to make informed decisions about this tool.

The reason we plan to use a survey form to gather this feedback is because most readers are not willing to edit talk pages, which they find overwhelming and hard to use. We plan to use Survey Monkey for this project, because it provides a variety of tools for designing, collecting and analyzing feedback, as well as for sharing the results (see live survey results). We've used this tool for other projects like AFT, Echo and Flow, and it's very practical -- while we do not have free software tools that can provide a comparable level of service without additional development.

This project is targeted for a different user group than the discussion page that is currently linked at the bottom of the meta-data panel (now called 'Discuss this feature'). That discussion is aimed at experienced editors who are comfortable participating on talk pages, instead of readers.

==Contents==

Here are the contents of this survey (see actual form). We will invite community champions to translate this survey into different languages, so we can get early feedback from readers before we are ready to deploy on English Wikipedia.

Tooltip
Leave feedback about this new media viewing experience

(This tooltip appears when you hover over the 'bullhorn' feedback button in the Media Viewer. Clicking on that button opens the survey below.)

Survey
We'd like your feedback on the 'Media Viewer' feature you are now using. This feature improves the way images are displayed on Wikipedia, to create a more immersive experience. What do you think about this new multimedia experience?

1. Is this media viewer useful for viewing images and learning about them?
 * Yes
 * No
 * Not sure

2. What do you think of this new viewing experience? How could it be improved? [blank text field]

3. How would you describe your participation on Wikipedia?
 * I never edit Wikipedia
 * I have edited a few articles
 * I frequently edit articles
 * I have added a few images to articles
 * I have uploaded a few images to Wikimedia sites
 * I frequently add or upload images
 * I have used images outside Wikimedia sites (e.g.: slides, blog)


 * You agree your responses may be used in accordance with these terms. This survey is powered by Survey Monkey.

[Submit]

(Clicking on Submit goes to the Thank you page if they answered required questions. If not, it shows the 'Answer required' prompt below.)

Answer required
This question requires an answer.

(Shown if they do not answer required questions.)

Thank you
Thank you!

Thanks for sharing your feedback! Your comments are important to us. We will improve this feature in coming weeks, based on what you and others told us.

Much appreciated.

[Previous] [Done]

(Clicking on Done goes to the Media Viewer product page on MediaWiki.org)

Translations
We would like to translate this survey into the following languages, if possible:


 * Catalan
 * French
 * Hungarian
 * Spanish
 * Polish
 * Portuguese
 * Swedish

Please add translations of the 'Contents' section in each language to this page, so we can get early feedback from readers in our first pilot sites, weeks before we are ready to deploy on English Wikipedia.

Thank you for helping us test this tool in your community!

Dashboards
Here are dashboards with live results for current surveys:
 * English survey
 * Hungarian survey
 * Catalan survey

Selected comments are included below, along with any resolution by the development team. To read all comments, click 'Show replies' in the second section of the live dashboard.

Comments

 * Go to https://ca.wikipedia.org/wiki/Llaunes_de_sopa_Campbell's Look at the second image (photo of Andy Warhol). Hover over "More details at Wikimedia Commons". Look at the size of the box and where the "pointer" is pointing. (I'm viewing on a 13" MacBook Air, probably 1440x900 resolution.


 * I had a problem with an image I updated in the Commons. The thumbnail reflected the change on the page where the image was used, but I had to realize to empty cache to refresh the image in the MediaViewer.


 * Not too bad, but usually I want to go directly to the file page, and this just gets in the way. I also find it strange that the license links to the file page (shouldn't it link to a statement of the license?) but the title isn't clickable (I'd link it directly to the file page).


 * I love that it has been created, but as with all similar browsers I am confused as to how to find the advanced tools.


 * It could be useful, but the images are blurry when they pop open and they never clear up. That's annoying. Also, it was really hard to get this survey to open up. I kept clicking on something that didn't really look clickable, and nothing happened, until finally this janky thing opened. The 'submit' button is barely visible, after I resized this window to almost full screen. I use Firefox on OS X (mavericks). I have ad blocker extension, if that makes a difference.


 * Preloading of pictures should happen.
 * Resolution: We plan to work with operations to pre-render thumbnails in coming weeks.


 * Every user needs to see description of the picture - without other action!
 * Resolution: We're passing on this recommendation to our designers. Hard to fit long descriptions in small space, though.
 * Make the transition low-res -> hi-res a bit faster.
 * Resolution: This issue could be addressed by pre-rendering thumbnails in background. See above.


 * The licensing (Public Domain, CC BY-SA 3.0, etc.) should link to a dedicated page describing the license and restrictions of it. The title of the image should link to the actual File page.
 * Resolution: #221 License links to Creative Commons in Media Viewer
 * Closing the viewer should bring you back to the place in the article you were at when clicking on it (currently returns you to top of article, on FF). And this window should be scrollable by default (had to full screen it to get to the submit button)
 * Resolution: #439 Page is scrolled back to top when the viewer is closed