Outreach programs/Zulip

Wikimedia currently uses Zulip for its Outreach programs to connect students and mentors. Zulip is a group chat app, its most distinctive characteristic is that conversation within an organization is divided into “streams” and further subdivided into “topics”, so that much finer-grained conversations are possible than with IRC or other chat tools.

How to join Wikimedia Zulip
Wikimedia uses the Zulip instance which can be found at http://wikimedia.zulipchat.com.
 * 1) First, since currently it's an invite-only Zulip instance, you would need to ask for an invite to join the Wikimedia Zulip to the admin. Contact User:SSethi (WMF) with a valid email address and request for an invitation to join Zulip.
 * 2) Once the admin has accepted your request, you will get an email from Wikimedia Zulip with email subject: " invited you to join Wikimedia". Then, click on the "Complete registration" button in that email that to continue.
 * 3) You should see the form for Zulip account creation now, fill out your identities. If everything looks fine, click on the "Register" button to join.
 * 4) You are all set!

How messages in Zulip are organized
Messages in Zulip are organized into streams and topics. Streams are similar to chatrooms, IRC channels, and email lists in that they determine  who receives the message. Each conversation in a stream also has a topic, which plays the role of the subject line of an email (though topics are  usually shorter, e.g. "logo" or "logo design", not "feedback on the new  logo design?") in that it organizes messages into threads. By using those methods, users can search their messages and get started on particular topic faster, since the messages are organized in their topics.

Chat workflows in zulip
Most users who don't know about Zulip before have some difficulties when trying to understand chat workflows in Zulip. These are some explanation of how chat workflows in Zulip that might help users to get started. Documentation about the usages of Zulip are available in: https://zulipchat.com/help/.
 * When starting a new conversation, remember to start a new topic. Don't overthink it; the first 2-3 words that come to your mind are probably fine.
 * It is totally normal to have 5 conversations happening in a stream at the same time; each on its own topic. So don't worry about interrupting; each conversation has its own space.
 * If you see a conversation where the last message was sent a few hours (or days!) ago, feel free to reply anyway. It'll be easy for everyone to see your reply in context, regardless of anything else that has happened on the stream in the meantime.

Why we want to encourage the use of Zulip
IRC is currently our default communication tool for most projects, and it is quite appropriate for many of them. But it is not a mobile friendly tool, and not ideal for adhoc but timely mentoring. For GCI, Google Summer of Code, and Outreachy (and others), we should be offering participants and mentors the best technology in order to maximise the outcomes and reduce the failure rate. In a mobile world, that means a good mobile app is mandatory for mentors to be available for the participant in a timely fashion.

For further information, this topic had been discussed before in https://phabricator.wikimedia.org/T150732.