Phabricator/versus Bugzilla

Wikimedia has deprecated Bugzilla for bug reporting and replaced it by Phabricator. You can read an extensive review of the migration in this blog post: Good bye Bugzilla, welcome Phabricator.

All the Bugzilla reports have been migrated, and the process for reporting and managing bugs is basically the same. However, some things have changed. Instead of trying to use Phabricator exactly how you used Bugzilla, we recommend you to get used to how Phabricator works. Get your account at https://phabricator.wikimedia.org

Some of the features described below are planned but not implemented today. In these cases you can follow the link to the task to learn about their current status.

Changes
Phabricator comes with many improvements over Bugzilla.

Interface

 * The desktop UI looks contemporary.
 * Unlike Bugzilla, the Phabricator UI is primarily designed for software development and not for average non-technical users (according to upstream). On this basis, Phabricator refused to implement some bugzilla features intended to make life easier for inexperienced users. The Phabricator UI sometimes hides more complexity than Bugzilla (e.g. by having separate modes for displaying and editing certain report information; while bugzilla only collapses advanced fields in bug filing and bug searching windows).
 * Most features are mobile friendly as well.
 * Interacting via email is possible. In some special cases (Operations procurement) non-registered users can also interact via email (T52).

User account
Phabricator/Help
 * Log in with your Wikimedia unified login (aka single user login or SUL) or wikitech.wikimedia.org (LDAP) credentials (T346).
 * Your email address is private, at last.
 * Private communication is no longer as easy as sending an email; we have to figure it out still.

Task-centric environment

 * Tasks can be bugs, and they can be tasks. No more "this is not a bug, doesn't belong here" or "this report is being tracked in Mingle/Trello"
 * Reporters, developers, designers, and product managers use the same tool to discuss bugs/features and report progress.
 * We get project boards (example) and mockups with notes (example).
 * Explicit titles of tasks, code reviews, and mockups related to the task, without needing to click or memorize numbers.
 * You can also see in which column/status of the project board the task is currently.

Flexible taxonomy

 * Projects have no tree structure.
 * Tasks can be assigned to multiple projects or to none.

Creating tasks
Phabricator/Help
 * Simple form for newcomers with title, project, CCed users (subscribers), description, assignee and priority.
 * Type-ahead to select projects, instead of browsing products/components to find the destination.
 * The description ("comment 0") of a task can be edited by multiple users (with history/diffs available) to evolve the task and summarize long discussions.
 * A toolbar allows to add Phabricator's specific markup.

Commenting

 * Enjoy auto-saved comments while you type.
 * You can add files and inline images to comments with a simple drag & drop.
 * You can edit your own comments (with history).
 * You can hide your own comments (admins can make them visible or delete them for good).
 * If you add a comment or edit a task while someone else is doing the same, your Subscribers/CC list changes might overwrite or might get overwritten.
 * More general information: Phabricator/Help

Notifications

 * Web notifications show activity relevant to the tasks you are subscribed to (once enabled, see T1047).
 * You can become a member of a project and subscribe to a project in Phabricator. Hence you do not need to ask Bugzilla admins anymore if they can add you to the default CC list of a Bugzilla component to receive mail notifications for all changes.
 * With Herald you can create custom notifications based on queries, e.g. "email me when someone mentions (your regexp here)". Note that Herald is currently disabled (T493).
 * Also see Phabricator/Help for more information.
 * Note that the wikibugs-l mailing list does not yet receive update notification emails from Phabricator. This is being worked on in T763.

Calls to action

 * Tasks needing triaging appear at the top of lists (including search results) and in personal dashboards of the members of the affected projects.

Permissions

 * We can decide who can create projects, rather than only let a few administrators do so.
 * We can have specific teams with specific permissions whose members could add new members, rather than relying on admins only.

Known issues
Below you can find a selection of known issues. You can help by providing feedback and code.

Missing features
Bugzilla users might miss some features that Phabricator still lacks, or is not pursuing. For more details, check T22: Identify features Bugzilla users would miss in Phabricator and related blocking tasks.

Some missing features or convenience functionality that has been brought up includes: We are maintaining a list of Phabricator tasks to be upstreamed. You can also follow directly the tasks we have upstreamed.
 * T763: The wikibugs-l mailing list does not yet receive update notification emails from Phabricator. This is being worked on in T763.
 * T45: Suggestions of possible duplicates when creating a new bug/task (upstream)
 * T54: Adding dependencies directly while creating a (sub-)task (upstream)
 * T96: Dependency tree view of tasks (upstream)
 * T28: Metrics for key Wikimedia projects software in Maniphest. Phabricator reports are very limited, and it will take a while until this is fixed upstream.
 * T109: Phabricator is assistive technology–unfriendly (upstream, some improvements have taken place in upstream)
 * T67: RSS/Atom feeds (upstream, not in Phabricator's plans)
 * Phabricator doesn't have an equivalent to Bugzilla's "Users Watching". However, the possibility of subscribing to projects and tasks directly makes this feature almost unnecessary.
 * T53: Phabricator does not offer the same wiki markup syntax. Note that any wiki markup syntax support in Bugzilla was custom code.
 * Bugzilla had support for turning certain expressions automatically into links (see the list in ). Most of this functionality is not implemented (yet) in Phabricator; the migration leaves most of these as plain text. For related tasks (also about converting Bugzilla and RT ticket numbers into the corresponding Phabricator task numbers), see T687, T850, T873, T874, T875.

Accessibility or usability regressions
See or context.

Accessibility:
 * T109: Phabricator is unfriendly to assistive technology
 * T628: Footer (font color vs background color) is hard to read

Usability:
 * T61: Descriptive labels instead of Phabricator app names
 * T165: Provide a way to upload a file if drag'n'drop is not available or not wanted
 * T1372: Maniphest's advanced search is not linked by maniphest
 * T1376: Maniphest advanced search contains obscure fields by default
 * T1377: Maniphest advanced search contains undefined "In Users' Projects" term

For some relevant subset of our users, but not about newbies or accessibility:
 * T53: Phabricator uses Yet Another Markup System and we'd really like to switch it to something else if possible (wikitext users)
 * T75745: Allow to mark multiple notifications as read (not-email users)

Missing data
Bugzilla and Phabricator have different elements in tasks, and the migration of data is done through the Bugzilla and Phabricator APIs, which don't support the export/import of all possible types of data.

For all these reasons, the data available in Phabricator will not be exactly the same than in Bugzilla, although we have put a lot of effort keeping everything that matters. The main changes are:


 * Bug numbers. We cannot assign to Phabricator tasks the same number as their Bugzilla equivalents. Instead, automatic redirects will link old Bugzilla URLs with their corresponding new Phabricator tasks. Phabricator already has >1200 tasks with numbers taken. If you know the number of a Bugzilla ticket (e.g. bug 58000), add 2000 to find the corresponding task in Phabricator (e.g. T60000).
 * History of changes. We are migrating the current metadata including the last modification date, but we cannot migrate the whole history of changes (e.g. previous statuses or product/components assigned, whether it was marked as duplicate and then reverted, changes to the priority value, previous summaries, attachments marked as obsolete and superseded by newer attachments...)
 * Saved searches. Search parameters are fundamentally different in Bugzilla and Phabricator. Users will be able to access their saved searches in the archived Bugzilla after the migration. Phabricator also allows users to save search queries; the old queries can be recreated manually and saved.
 * Default CC list. If you are on the "default CC" list of some Bugzilla components you will need to become a member of the corresponding project in Phabricator to receive notifications automatically. See this list to find out which projects you were subscribed to in Bugzilla.

Also note that Severity, Version, URL, Whiteboard, and other fields will not be available in Phabricator, because we have decided to discontinue them. The related data available in Bugzilla reports will be added to the description of the task.

For an exhaustive list of changes, check the Bugzilla_data_migrated table below.

Votes
Votes. Phabricator doesn't have votes, although it has tokens and flags that you can add to tasks (flags could be seen as bookmarks; you can see all items that you have flagged). The Bugzilla API doesn't help extracting votes data, and this is why we cannot automatically subscribe (CC) voters on tickets when migrating. Users will be able to access their votes in the archived Bugzilla after the migration.

At some point we might enhance Phabricator's Tokens application (see token/leaders and token/) to provide better search (e.g. exclude closed tasks), but that's low priority. Phabricator's Flags application allows you to bookmark items "for later" and offers a central list of all items that you have flagged. Potentially we could investigate converting votes later from the database (also low priority). Related discussions: T264, T88. Users can find a list of their votes here and can save them locally. Users can also search Bugzilla tickets that they have voted on but are not CC'ed/subscribed on.

Considerations
Aspects that are not missing, but have a different approach or alternative solutions.


 * Selecting projects for tasks is done like tagging, using type-ahead. This is a very different paradigm than Bugzilla's tree selection. We need to monitor whether users find their way. Then again, in case of doubt tasks can be submitted without specifying any project. See Add projects list when creating new task in Maniphest. There is also a page listing all projects in Phabricator, but it is not linked from the task creation form.
 * Search can be improved. Phabricator's search is powered by Elasticsearch (the same library used by MediaWiki's CirrusSearch), but we are still fine tuning it (i.e.. searching for "delete" should also find "deleting" and "deletion") -- see T679. In general, the search user interface is simpler and does not offer all the advanced options (regex etc.) that Bugzilla's search offers.
 * Born in a corporate intranet context, Phabricator puts a lot of trust on users. We need to think how to prevent vandalism and how to react when it happens. In Bugzilla we also had to find social and technical solutions that would not be provided out of the box. More in T84.
 * Offering a simpler UI, some advanced actions require an extra click, e.g. Phabricator should let you add dependencies both ways (depending and blocking) and No link to advanced search for tasks.
 * Files are added to tasks via drag&drop, while users requiring a classical upload form (mobile, certain desktop browsers/configurations) have to use a separate upload form (T1026).

Migration
We have migrated all the public Bugzilla reports, including their public, non-obsolete attachments. We announced the date of the Bugzilla migration several weeks in advance (via a banner on top of Bugzilla, on wikitech-l, English Wikipedia Village Pump).

Test instance
A test instance was available for review for two weeks, showing a sample of 10% of all the Bugzilla reports, automatically migrated. Known issues could be found as tasks of the Bugzilla-Preview project. The feedback of the community helped to find and fix further issues.

Bugzilla in read-only mode
Bugzilla was switched to read-only mode when the actual migration started. We will keep it available as is during an indeterminate period of time at https://old-bugzilla.wikimedia.org, just in case.

Bugzilla data migrated
All public Bugzilla reports have been migrated, but it was not possible (neither desirable) to make a 1:1 mapping between Bugzilla reports and Phabricator tasks. All the details about the migration script can be found at T259. Below you have an exhaustive list of Bugzilla fields and what happened to them in Phabricator:

Status (and related Resolution) options have been revised (T212):

Priority options have been revised (T268):

Bugzilla URLs and their redirects

 * URLs of Bugzilla reports will redirect to their equivalent Phabricator tasks (T40).
 * Links to a specific comment of a Bugzilla report will redirect to the corresponding task, but not to the specific comment in that task (T1358).
 * The (frozen, outdated) Wikimedia Bugzilla is still be available under https://old-bugzilla.wikimedia.org (T366) for a while. You will still be able to log into Bugzilla to run a search query or access your list of votes but you will not be able to make any changes. In the long run, Bugzilla might get replaced by static HTML so we do not have to maintain Bugzilla security upgrades.
 * URLs for (saved) searches in Bugzilla will be redirected to read-only Bugzilla under https://old-bugzilla.wikimedia.org to allow you seeing and editing your search parameters. A banner on top of Bugzilla (T1234) warns that Bugzilla is read-only and outdated. We do not redirect search results to Phabricator as Phabricator does not offer passing URL parameters in a similar way to Bugzilla (also see T40).

Redirected URLs after Bugzilla migration

 * Direct links to single bug reports:
 * http://bugzilla.wikimedia.org/show_bug.cgi?id=50120 → https://phabricator.wikimedia.org/T52120
 * https://bugzilla.wikimedia.org/show_bug.cgi?id=50120 → https://phabricator.wikimedia.org/T52120
 * http://bugzilla.wikimedia.org/50120 → https://phabricator.wikimedia.org/T52120
 * https://bugzilla.wikimedia.org/50120 → https://phabricator.wikimedia.org/T52120
 * http://bugs.wikimedia.org/show_bug.cgi?id=50120 → https://phabricator.wikimedia.org/T52120
 * https://bugs.wikimedia.org/show_bug.cgi?id=50120 → https://phabricator.wikimedia.org/T52120
 * http://bugs.wikimedia.org/50120 → https://phabricator.wikimedia.org/T52120
 * https://bugs.wikimedia.org/50120 → https://phabricator.wikimedia.org/T52120
 * To Phabricator frontpage:
 * https://bugzilla.wikimedia.org/ → https://phabricator.wikimedia.org/
 * https://bugzilla.wikimedia.org/chart.cgi → https://phabricator.wikimedia.org/
 * https://bugzilla.wikimedia.org/describecomponents.cgi → https://phabricator.wikimedia.org/
 * https://bugzilla.wikimedia.org/enter_bug.cgi → https://phabricator.wikimedia.org/
 * https://bugzilla.wikimedia.org/index.cgi → https://phabricator.wikimedia.org/
 * https://bugzilla.wikimedia.org/page.cgi → https://phabricator.wikimedia.org/
 * https://bugzilla.wikimedia.org/query.cgi → https://phabricator.wikimedia.org/
 * https://bugzilla.wikimedia.org/report.cgi → https://phabricator.wikimedia.org/
 * https://bugzilla.wikimedia.org/reports.cgi → https://phabricator.wikimedia.org/
 * https://bugzilla.wikimedia.org/showdependencygraph.cgi → https://phabricator.wikimedia.org/
 * https://bugzilla.wikimedia.org/showdependencytree.cgi → https://phabricator.wikimedia.org/
 * Search results and attachments:
 * https://bug-attachment.wikimedia.org/attachment.cgi?id=16500 → (will not be redirected)
 * https://bugzilla.wikimedia.org/attachment.cgi?id=12345 → https://old-bugzilla.wikimedia.org/attachment.cgi?id=12345 → https://bug-attachment.wikimedia.org/attachment.cgi?id=12345
 * https://bugzilla.wikimedia.org/buglist.cgi?bug_id=1,2,3,4 → https://old-bugzilla.wikimedia.org/buglist.cgi?bug_id=1,2,3,4
 * https://bugzilla.wikimedia.org/buglist.cgi?bug_status=REOPENED&keywords=easy&product=Pywikibot → https://old-bugzilla.wikimedia.org/buglist.cgi?bug_status=REOPENED&keywords=easy&product=Pywikibot

Interwiki links and templates
Existing Bugzilla interwiki links and templates on wiki pages will still work, because those links will redirect to the equivalent Phabricator tasks.

Phabricator/Help

Automatic linking
Wikimedia Bugzilla had many automatic linking behaviors (see the list in ), supporting magic words, wiki markup to some extent, and turning bug 99999 (and variations, see ) into a link to bug report number 99999. Most of this functionality is not implemented (yet); the migration leaves most of these as plain text. For related tasks (also about converting Bugzilla and RT ticket numbers into the corresponding Phabricator task numbers), see T687, T850, T873, T874, T875).

Phabricator has its own great TNNNN short syntax for linking to Tasks, with other letter prefixes to link to Mockups, Pastebins, etc. (also see T53).

Bots

 * An IRC bot will report Phabricator activity just like Wikibugs does with Bugzilla (T131)
 * Gerrit Notification Bot will notify Phabricator tasks about related patches (T169)

Timeline
This sequence of steps refers specifically to the Bugzilla migration which happened in November 2014. For a wider scope, see Phabricator.

During the Bugzilla migration, emergencies could be reported at Project:Support desk and.


 * 1) ✅ phabricator.wikimedia.org open to all Wikimedia users
 * 2) * Bugzilla users can register adding their Bugzilla email address(es) to claim their activity automatically.
 * 3) ✅ Test instance containing Bugzilla reports automatically migrated
 * ✅, 2014-11-12: Go-NoGo meeting. (minutes coming soon)
 * ✅, 2014-11-13: Andre to send second and last announcement email to latest active Bugzilla users, see T618
 * ✅, 2014-11-18: two IRC office hours hosted
 * ✅, 2014-11-19: Reminder sent to wikitech-l and forwarded to mediawiki-l, wikitech-ambassadors, and wmfall.
 * 1) ✅ Andre to set up Security project permissions in Phabricator.
 * ✅, started 2014-11-21 00:30 UTC: Bugzilla migration starts
 * 1) * ✅ Andre to restrict Bugzilla access to read-only.
 * 2) * ✅ Chase to pull phabricator.wikimedia.org and disable incoming email
 * 3) * ✅ Chase to disable email Phabricator interaction
 * 4) * ✅ Chris to Switch off Gerrit Notification bot
 * 5) * ✅ Arthur to Switch off Bingle/Bugello
 * 6) * ✅ Andre to set Bugzilla's mail_delivery_method from "Sendmail" to "None"
 * 7) ✅ Data migration
 * 8) * ✅ Chase to apply the Bugzilla patch ref XML-RPC API issue
 * 9) * ✅ Chase to set ext_ref field as editable
 * 10) * ✅ Chase to ensure mysql file size is set at an appropriate level for migration
 * 11) * ✅ Chase to run the migration fetch script (tasks and comments)
 * 12) * ✅ Chase to revert the Bugzilla patch ref XML-RPC API issue
 * 13) * ✅ Chase to run the migration create script (attachments)
 * 14) * ✅ Daniel and Mukunda to move Bugzilla to old-bugzilla.wikimedia.org & Andre to update sslbase and urlbase values in Bugzilla
 * 15) * ✅ Chase to configure cron jobs to start assigning Bugzilla activity to Phabricator users.
 * 16) * ✅ Service sanity testing (security issues are hidden, app is responsive, issue lookup works, etc)
 * 17) * ✅ Mukunda to set up redirects from bugzilla.wikimedia.org URLs to phab.wm.o
 * 18) * ✅ Daniel to Switch off / update Watchmouse
 * 19) * ✅ Testing (T1244)
 * 20) * ✅ Put phabricator.wikimedia.org back in service
 * 21) ✅ Updating documentation
 * 22) * ✅ Andre to update Bug Management related documentation on wiki pages
 * 23) * ✅ Quim to update mw:Template:Extension and test it
 * 24) * ✅ Quim to update links to bugtracker in sidebar on mediawiki.org
 * ✅, planned for 2014-11-24: phabricator.wikimedia.org reopens with the Bugzilla content migrated.