Help:Structured Discussions/Known problems

Known problems (and how to solve them)
Flow has some known problems. This page lists these problems.

Flow is not working for you
There is two possible known cases.

Browser compatibility
Flow is following browsers>Compatibility#Browser support matrix|MediaWiki's software compatibility. If your browser is not on the list of the "Grade A" browsers, Flow may not work for you. In any case, having an up-to-date browser is highly recommended for safety reasons.

It is possible to use Flow without JavaScript or on a text-only browser.

If you still have a problem, it may come from your account settings.

Check compatibility
If your browser is up-to-date, you may have a problem with gadgets or personal scripts you use.

To check on that problem, at your choice: if you are on a Wikimedia wiki, test if you can use Flow on an other wiki with your global account. Check on Rollout>Flow/Rollout|the list of wikis where Flow is available and try Flow there. That option will not be relevant if you are using global scripts (written on your global.js). create a new account for test purposes. Don't activate any extra gadgets or add scripts to that account. Try then to use Flow. deactivate all gadgets and clear your personal scripts pages, clear your cache and the try to post a message on a Flow board.

Find and solve the problem
You can identify which gadget or script is not compatible by activating them successively, or by batches on your account. When you have found the problematic script or gadget, please contact script/gadget's author, your local script/gadget project or the administrators.

If you still have a problem, unselect all gadgets and clear all scripts from your account, save the changes, clear your cache. Then re-enable all gadgets and scripts.

If then you still have a problem, please contact the Collab>Collaboration team|Collaboration team.

It is not possible to use Search to find Flow topics and contents
Special:Search page does not includes Flow topics. It requires a lot of resources to be integrated and maintained. A strategy will be defined soon, based on community feedback, and search may be included in future developments.