User:Howief (WMF)/User Testing

Guidelines for User Testing with usertesting.com

(Usertesting.com tests have a time limit of 20 minutes, excluding time it takes to complete written answers)


 * Real-world Scenarios: get the testers in the appropriate mindset by creating a scenario that they can relate to.
 * Tasks:
 * Use common language that an average can understand, especially if the test is for new users
 * You can’t go back or answer questions during the test, so try to make tasks fool-proof
 * Complete one test and view video before starting on others
 * Create log-in for user
 * User serial nature of tasks to gate important items
 * User Expectations: use this as opportunity to understand what the user’s expectations are
 * Be specific: ask specific vs. general questions
 * Prototype vs. production site: Be clear about whether tester is viewing prototype or production
 * Set Time limits
 * Ask for permission to publish video
 * Review task yourself
 * Get someone else to review scenario and tasks