Thread:Project:Support desk/Wikimedia Foundation "Answers"

Hi. :) My apologies if this is not the best place. Philippe thought you guys would like to know about this, and I can't figure out how else to tell you. Please move it, if there's a better home.

I just wanted to let you all know that the Wikimedia Foundation is testing a potential new communication system intended to provide a central address to which community members who need assistance from the Wikimedia Foundation or who have questions about the Foundation or its activities can reach out and find answers. This system is being unrolled on a trial basis to test its efficiency and usefulness to communities.

What happens to your question will depend on what type of question it is. Many questions are general interest, and answers to these are being posted to wmf:Answers. Generally, at least to begin with, I will be writing these answers myself, although staff members have assisted with some questions already and I don't doubt will assist with more. Some issues will not be general interest, but may require attention from specific staff members or contractors. These will be forwarded to the appropriate parties. Questions that should be answered by community may be forwarded to the volunteer response team, unless we can point you to a more appropriate point of contact.

I imagine most of you are familiar with how the Wikimedia Foundation works, but it's probably a good idea for me to note for those who are not familiar that the Wikimedia Foundation does not control content on any of its projects. They can't help with content disputes or unblock requests, and they are not the place to report general bugs or to request features (that would be Wikimedia's Bugzilla). The letters I've answered already have included primarily questions about finances and the Foundation's work. I've been asked to get feedback from staff on diverse subjects ranging from the amount of latitude permitted to a project in drafting their "Exemption Doctrine Policy" to whether or not groups seeking grants need tax exempt status first.

If you have questions for or about the Wikimedia Foundation, you can address them to. Please review wmf:Answers/Process for specific terms and more information.