Project:Sandbox

All boxes in the Lawrence, KS area use the iGuide software. It is a LITTLE different than the regular guide that is used on the explorer boxes. To familiarize yourself with this guide, please check out this link '''(has videos with sound). Also, there is a nice wiki guide on how to do things with the iGuide located here (External Link - includes User Setup, which tells you abo'''ut how to change almost ALL of the settings in the iGuide) - or, awesomely, here's our awesome WoWiki info on Motorola DVRs

How to identify what Cable Box you are dealing with (Lawrence)
NOTE: WE *DO* OFFER EXPLORER BOXES IN THE LAWRENCE AREA! WoW is trying to slowly phase out the individual Pace and Motorola boxes that are in the Lawrence area. So, if you get a box in Lawrence that has a Service Number that doesn't start with a P, G, or W, it is more than likely just one of our regular Explorer boxes, and can just be dealt with in the "normal" way.

Anyway...

If there is only 1 cable box on the account, it is relatively simple to identify. Just look at the Service Number of the box in USHA and click on the link that follows to go to the page that relates to that box (list is alphabetical):

Mac Address Starts with:
M or GI - Motorola DCT700
 * NOTE: Using an M or GI to Identify a Box as a DCT can be iffy. If you see only 1 box on an account that starts with an M or a GI, and the customer SAYS they have a "little box" (the DCT700 is about 5.5" by 7", about the size of a paperback book) then you know it's a DCT, otherwise, ask the customer if it's a BIG box, or a little box, or what it says on the front of it (The DCT700 only says "On" and "Messages" on the front) Many of the Motorola DVR boxes used both in Lawrence AND in Rapid City have Service #s that start with an M or a GI

PAAN - Pace RNG110 Seattle PAAU - Pace JayHawk PADL - Pace RNG200N Dallas PAEY - Pace RNG110 Seattle PATJ - Pace Tahoe (Embedded) PATV - Pace Tahoe PATY - Pace Vegas PAYF - Pace Miami PAYH - Pace Tahoe PAYI - Pace Aspen<BR> PAYK - Pace Vegas<BR> PAYR - Pace DC100X Butler<BR> PAYW - Pace Tahoe<BR> PAYY - Pace Apache<BR> PAZW - Pace Aspen<BR> WCAV - E-SATA<BR>

What is on the front of the box?
However, if there is more than 1 box on the account, you will have to have to ask the customer what is on the front of the cable box in order to identify it! Here is a list of what is on the front of each of the boxes:<BR>

No buttons/no time on front of the box:<BR>
 * Black<BR>
 * Says "On" and "Messages" - Motorola DCT700<BR>
 * Doesn't say ANYTHING on the front - Pace DC100X Butler<BR>
 * Says "RNG110", "Pace", "Power Remote HD Data" - Pace RNG110 Seattle<BR>
 * Silver
 * says "TDC575D" or "TDC577X", "SD DVR", "PACE" and "DOLBY DIGITAL" - Pace Vegas<BR>

1 Button on front of the box:<BR>
 * Black<BR>
 * 1 Power button with red or green light around it, says "DCT700X", "HD", "Pace", and "Dolby Digital" - Pace Apache<BR>

Normally displays the time on the front of the box(when powered on):<BR>
 * Black<BR>
 * Says "TDC776D" "TDC777D" or "TDC787X", then "HD-DVR", has 4 buttons to the left of the clock that say "Guide" "Power" "Info" and "Menu", has 4 little lights on the left side of the clock as well that say "480i" "480p" "720p" and "1080i" next to them. Has lights on the clock display face that are labelled as "Bypass" "Record" "Message" and "IR Receive". Also says "Pace" and "Dolby Digital" - Pace Aspen<BR>
 * Says "RNG200N" (has a rounded front), says "480i 480p 720p 1080i 1080p" to the right of the time, also "Pace" - Pace RNG200N Dallas<BR>
 * Silver<BR>
 * Says "DC757X", then "power guide bypass menu info channel" under the buttons on the left of the time; says "hdtv ir receive message record" under the lights on the right side of the time, "HD SATA" "Dolby Digital" and "HD" - Pace Miami<BR>
 * Says "TDC775D" "TDC778X" "TDC779X" or "TDC780X", then "power guide bypass menu info channel" under the buttons on the left of the time; says "play1 play2 record1 record2" under the lights on the right side of the time, "HD DVR", "Pace", "Dolby Digital", and "HD-DVR" - Pace Tahoe<BR>