Requests for comment/Overthrow Bugzilla

Bugzilla sucks. ref

That's not to say it doesn't work in general, nor that it isn't currently the best available solution, but for Wikimedia's purposes, it just doesn't work. This is not a close-knit group of OS developers, and it is not a company with devs who can walk across the hall and discuss the bugs in person over the nearest potted plant; this is a large pile of random volunteers from all over the world working with a smaller pile of staff mostly, but not entirely, based around more a more specific area, creating and maintaining a platform for a whole honking lot of other really random and very opinionated volunteers from all over the world.

And Bugzilla just doesn't work for that.

Why Bugzilla sucks

 * 1) It requires a separate registration; you can't just use your CentralAuth credentials to log in and enter a bug
 * 2) Usability issues
 * 3) It's written in Perl
 * 4) Confusing workflow

How we could improve things
Someone would probably say, "let's switch from Bugzilla to [insert your favorite bug tracker here]". Sadly that doesn't really work, because Bugzilla is pretty much the best open source bug tracker out there.

A proper solution would be an inhouse bug tracker (preferrably one written in PHP). Sadly this requires a lot of researching, programmers and their time, but it would be worth of it in the long run; think of MediaWiki and just how popular, flexible and generally awesome it is nowadays.

Stuff
We need stuff.

Seriously, hell if I know.