Wikimedia Apps/Team/Android/Communication/UsertestingJuly2021

Background
The Android team is working to improve communication systems in the Android app. We currently support all notifications and alerts in the Android app.

However, when users are in the app, notifications are not easily discoverable; FY 2021-2022 we seek to improve this experience.

Our July 2021-September 2021 update will improve the in-app discoverability of notifications and enhance notifications on the lockscreen. By December 2021, we will enhance the notification home center to build an intuitive inbox and interface. We will design and build with consistency of Android system elements in mind to ensure that the feature feels at home on its platform.

July 2021 through December 2021 focuses on logged-in users that have made at least one edit, however we will build on our preliminary work from the months priorto enhance alert awareness for logged-out users in the beginning of 2022. We plan to explore onboarding experiences to communication tools for users that are logged out. This will be in addition to other positive reinforcements and onboarding workflows for logged-in users.

Prior to making further changes to notifications and messaging in the app, we want to gain an understanding of intuitive placements, features and workflows for our users in the app.

This project page serves as our means for collecting initial user research. We ask that participants in our research comment on this discussion talk page with their responses to the protocol below or email us at android-support@wikimedia.org.

Research questions

 * When asking a user to check their notifications, in the app, where do they click?
 * Find out about how discoverable the various entry points presented are for notifications
 * What flows and actions do users expect when they have push turned on vs. those that have it turned off?
 * What are the expectations of what a user will see if they click a bell vs. an inbox and what are the tradeoffs for consolidation?
 * Do users believe elements of the user talk page should be in the notification center?

Primary Feedback Audience
We welcome feedback from all current and prospective Wikipedia editors. However, we are especially interested in hearing how our tools potentially impact:


 * English Wikipedia editors in India with visual impairments
 * Hindi Wikipedia editors
 * Arabic and French Wikipedia editors in Morocco, Egypt, DR Congo and Mali
 * English Wikipedia editors in Nigeria
 * Indonesian Wikipedia editors
 * Female and Non-Binary Japanese Wikipedia Editors

Protocol
1) Discoverability: Imagine that you opened your Wikipedia app to check your notifications, which version of the app makes it clearest to you that you have a new notification? Additionally, please describe where on the screen you would tap to access your notifications. Please rank the variants below by discoverability of of the notification icon / button.

Variant A 👇

9) We currently plan to incorporate an interface for quick reactions / default replies after tapping the aforementioned “Reply” field. In the screen below, you’ll see one of the explorations representing the concept of quick reactions. We are not presently planning to use emojis but would like to instead leverage common phrases. What are some common replies or phrases you use when interacting with other editors on wiki?

10) We’re currently taking measures to ensure crucial Wikipedia notifications are seen in- and outside of the Wikipedia app. As we pursue this, we are exploring notification reminders (e.g. receive weekly notification reminders about a revert until the notification is marked as read). Notification reminders will be modifiable through user settings. Please select your reaction to this proposed functionality.

A) Yes, I’d love to see this functionality.

B) No, I don’t like this functionality.

C) I am indifferent.