Reading/Multimedia/Media Viewer/Survey/Results - 05-05-2014

Here are the survey results for Media Viewer, as of Monday, May 5, 2014 at about 18:00 UTC.

The goal of this survey is to evaluate user satisfaction with Media Viewer and identify issues that are important to our community. To that end, a prominent button in the tool invites users to answer 3 quick questions, in a small popup-up survey form available in selected languages. Media Viewer is being gradually released worldwide, as described in this release plan.

Overall, 1,727 responses were collected across eight different languages: Catalan, Dutch, English, French, Hungarian, Spanish and Portuguese. Most of the responses came from these three large pilots: Dutch, French and Hungarian. For full results, check out this spreadsheet.

Findings



 * On average, about 65% of survey respondents find Media Viewer useful, across all languages. About 28% do not find it useful, and 7% are not sure.




 * On average, 73% of readers find the tool useful -- more than editors (66%) or active editors (49%).




 * The majority of survey respondents are readers (56%), but editors (30%) and active editors (14%) are well represented in this optional question.




 * Approval rates have been increasing for all large surveys (e.g.: Hungarian approval started around 42%, and is now up to 57%).




 * More users found Media Viewer useful on sites in English (72%) or French (71%) than on sites in Dutch (53%) or Hungarian (57%).


 * We identified 32 change requests from about 1,140 comments across all languages. Here are the most frequent requests:
 * Want zoom (21%)
 * Too slow (20%)
 * More image sizes (8%)
 * Want full screen or larger images (5%)
 * Can't find info (5%)
 * Can't find Commons link (4%)
 * Easy exit (4%)
 * More info above (4%)
 * Can't find download sizes (3%)
 * Want caption or description (3%)
 * Want modal window (3%)
 * Images don't load (3%)

For more survey results, check out this spreadsheet.

Next steps
By far the biggest issue reported above is the lack of any zoom features, which make this tool inferior to the previous solution for viewing important image details. To address this problem, the multimedia team has just implemented this simple link solution (#588)], which we plan to release next week. It will link to the original image outside of the Media Viewer, to provide the same functionality as before (users can use their browser's built-in zoom function to view details).

The next biggest issue is slow load times, but this feedback is mostly from the Hungarian community, and those comments appear to be less frequent now: as more users click on thumbnails around the world, these images are cached, so they load faster. The multimedia team will keep monitoring the Media Viewer metrics and survey results to confirm that image load times continue to improve over time.

The team is also working on several practical solutions to some of the other frequent requests above, and aims to address the most serious issues over time.

We hope you find these survey results helpful. We are learning a great deal from these surveys, which help our team track what users think of our tools, as well as focus on the key issues, and prioritize them for future development. Surveys like these are particularly useful for features that impact readers, who are unlikely to comment on talk pages.

We plan to post a couple more survey updates a few days after the Spanish and Portuguese releases — and again after the English and German releases.

Survey Dashboards
Here are links to dashboards with live results for current surveys, as well as survey forms - and comments where available:


 * Catalan results dashboard | Comments | Survey form
 * Dutch results | Survey form
 * English results dashboard | Comments | Survey form
 * French results | Survey form
 * German results | Survey form
 * Hungarian results dashboard | Comments | Survey form
 * Portuguese results | Survey form
 * Spanish results | Survey form

To read survey comments, click 'Show replies' in the second section of the [https://www.surveymonkey.com/sr.aspx?sm=ZktzNzgF_2bGpdvIP3kl55mvJ2cVE_2bSrG2FfIDvw4Vp34_3d live dashboard].