User:Bgrenon

I manage a team that hosts a technical documentation site for Genesys, a software company specializing in contact center and customer experience software. Our site is behind a firewall, so can't share (too bad).

We run a customized instance of Extension:PonyDocs and use Cargo, Semantic Forms, and Extension:DynamicPageList (third-party) to manage our straight-up reference information. We skipped the XML/DITA bandwagon, preferring to craft our content into two main streams: highly visual and multimedia for our end user documentation, highly structured (using above mentioned tools, coupled with automation) for our very technical reference information.

You can reach me at barry.grenon@genesys.com if you're interested in chatting about how MediaWiki - with the right extensions - can work for tech comm.