Thread:Project:Support desk/Two general usage problems

Hello --

I completed the installation of the Wiki2Latex extension onto our MediaWiki server, and had our users interact with the system. I received the following e-mail concerning two reported problems:

-- Creating an account went smoothly, and it seems like the core functionality works fine. I'm not sure about the extensions though. I tried adding a math formula to the main page, and it just displays the original formula source rather than the rendered formula. I copied the formula straight from the manual page for the Math extension, so I think the formula is fine. Maybe the extension is disabled?

Also, I see the "latex/pdf" tab, which I guess is provided by Wiki2Latex, but when I download a PDF from there, it has no text, just a few bullet points. If I download the .tex file and compile it locally with pdflatex, it works fine, so maybe there's something wrong with the installation of pdflatex. --

The server is a Turnkey linux installation that is based on the Ubuntu 11.00 distribution. The w2l-2011-02-22 Aegaeon.zip file was used in the installation. I had some problems with unzipping the file due to the name space. To facilitate matters, I renamed the file from its original w2l-2011-02-22 Aegaeon.zip to w2l-2011-02-22_Aegaeon.zip format.

I checked the version of pdflatex on the server, and here is the output:

pdfTeX 3.1415926-1.40.10-2.2 (TeX Live 2009/Debian) kpathsea version 5.0.0 Copyright 2009 Peter Breitenlohner (eTeX)/Han The Thanh (pdfTeX). There is NO warranty. Redistribution of this software is covered by the terms of both the pdfTeX copyright and the Lesser GNU General Public License. For more information about these matters, see the file named COPYING and the pdfTeX source. Primary author of pdfTeX: Peter Breitenlohner (eTeX)/Han The Thanh (pdfTeX). Compiled with libpng 1.2.44; using libpng 1.2.44 Compiled with zlib 1.2.3.4; using zlib 1.2.3.4 Compiled with poppler version 0.12.4

What steps do I need to take to correct the above problems?

Thanks.