Wikimedia Apps/Team/iOS/User feedback review SOP

= Standard Operating Procedure for Gathering User Feedback =

Checklist

 * Review Wikipedia iOS App OTRS queue for new tickets
 * Escalate or file any new/urgent bugs
 * Summarize other feedback/requests
 * Responding is optional, unless you need more info for a bug
 * Beta signups - https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/ra/ng/users_roles/testflight_external
 * Remove any “unsubscribe” requests from OTRS
 * Add new beta tester requests - https://docs.google.com/spreadsheets/d/1varIC9pNMYyLmH9dt7d0rhhf1is96yGQg8Le9w0q03Y/edit
 * Twitter search for WikipediaMobile or Wikipedia app mentions
 * Review HockeyApp and iTC for any major new or big increases in crashes - https://analytics.itunes.apple.com/#/metrics?interval=r&datesel=d7&zoom=day&measure=crashes&type=ratio&app=324715238&compare_to=sessions

Order

 * 1) Monte
 * 2) Natalia
 * 3) Josh
 * 4) Joe
 * 5) Carolyn
 * 6) Anthony

Status Update
The team member responsible for their week should be prepared to review their assignment at the Thursday's iOS Task Sync.

Checklist
For Weekly Planning:
 * 1) During the meeting:
 * 2) * Make sure the team checks in on previous action items
 * 3) * Capture new action items
 * 4) * Record team decisions if there are any
 * 5) After the meeting:
 * 6) * Archive the notes by adding them to https://www.mediawiki.org/wiki/Wikimedia_Apps/Team/iOS/Weekly_Planning/
 * 7) * Create & assign tickets for actions items https://phabricator.wikimedia.org/project/view/2199/
 * 8) * Send out an e-mail with action items to iOS list
 * 9) * Send out an action items reminder 1 day before the meeting