Thread:Project:Current issues/Proposal to convert LiquidThreads discussions to Flow/reply (6)

I agree that for the support desk, and maybe a couple of other support-related pages, a more forum-like approach is sensible.

However, one does have to question why we use the wiki for these purposes at all. We don't use the wiki for internal issue tracking, so I'm not sure why we are using it for support. I am not aware of any other company or open source project that would consider using a wiki for handling support issues - it is clearly the wrong tool for the job.

Perhaps a more sensible solution would be to use support desk software for handling the support desk, rather than trying to shoe-horn non-wiki-like tools into the wiki, which will inevitably bring unsatisfactory results (as has been shown with LQT).