User talk:ARipstra (WMF)

Nemo 19:45, 6 June 2014 (UTC)

SurveyMonkey
(Seen at subpage.) Cf. . Have you already joined wiki-research-l? See also some links to a one place where you can find most of the "research"/analytics/statistics questions worked on by the community. If you need more pointers to the kind of things that compose the bulk of editors' experience and research, let me/us know. :) --Nemo 07:30, 10 June 2014 (UTC)

HI Nemo! Thanks for your note :) I am on the Design team and work closely with the Research team. I work with all the teams, to various degrees depending on what kind of qualitative design research they need. I am a design researcher - focusing on user research and strategic design research. So, I do a lot of usability testing, collaboration with design and product, as well as collaborating with the research team. When the quantitative researchers have questions about why things are happening or not, I can help them answer the question. THey will help me find a representative sample of a certain cohort of users and I will design a research methodology to better understand the motivations, goals, experiences, etc. of that group. THis will provide some hypotheses about the Why question that we then can do more quantitative experiments with. Right now I am trying to build the Design / Research page. It is different than the whole research team, and would like to organized my findings differently as they are related to specific design projects. I thought I made a sandbox page to play in and prototype and learn - as a way to build this page out so it is more usable and useful.. can't find it at the moment. Am not remembering what I called it. I looked in my list of contributions - still no sight of it. Might have made it on another wiki :|

--ARipstra (WMF) (talk) 21:58, 11 June 2014 (UTC)

Casual usability observations
Hello, I was wondering... I often conduct hands-on editing workshops and sessions for Wikimedia Italia and many others do all over the world. When doing so, I notice and mentally note down many non-obvious obstacles the users encounter (often frustrating me more than themselves), but I have no systematic way to share them other than file enhancement requests and bugs. Would it be worthwhile to set up a page where editing trainers from all over the world would be invited to post their (unplanned) (in)usability tests? --Nemo 14:52, 7 October 2014 (UTC)

Thank you for your note. The kind of observational data you are describing is really valuable for understanding details of the buriers people encounter when attempting to edit / contribute, and also what works well for people. Observational data is much more valuable and right to the point than self reported data which comes through surveys, etc. Using both methods, along with usage data analytics on a larger scale is powerful information, and part of what guides product teams how to reduce or (hopefully) eliminate those buriers. Since the design research department at the Foundation is getting up and running now, we have plans to do some structured research about editing. (This contextual inquiry article needs a little updating, which is on my list to do, but does a pretty good job of describing the methodology in general terms.) So, along with this kind of research, I think it would be valuable to also gather the observations you and others collect during editing workshops and sessions. Would it be possible for you and I to meet and discuss a method to gather those observations in a structured and quantifiable way? I have done this kind of work many times, and have suggestions about what might work best for structured data collection. I am, of course, open to collaborate with you on what kind of data collection would work best for you (and others) in the field. Thanks for reaching out Nemo!! --ARipstra (WMF) (talk) 08:37, 8 October 2014 (UTC)ARipstra (WMF)


 * Workshops and training of all sorts happens independently everywhere in the world, so it's not really possible to "represent" everyone and make a specific proposal. The data collection could start on a simple wiki page and evolve from there, but it probably needs two features: 1) simple, 2) tidy and alive.
 * 1) Simple means that I can record something I observed in 5 minutes or less, possibly during an event, or shortly after it: this won't be the main objective of the even, just an accessory. 2) Tidy means that someone feels responsible for archiving stuff acted upon etc., alive that one feels the contribution will actually go somewhere and be useful.
 * Now just typing without too much thought: for instance, this could be a page (or even a phabricator project) where I can enter a simple "story" as in the first paragraph of the bug I linked above; then someone would be there to comment and, if the issue seems relevant enough, add the thing to a list of issues to verify more scientifically. To kickstart the project, you could say that in N months from now you'll make a usability session with a dozen users (or whatever thing is "scientifically suitable") in order to verify some usability suspicions, and that in N-1 months from now you'll need to have a list of hypotheses to verify, so you ask everyone to submit their observations, among which they'll be chosen. --Nemo 11:29, 8 October 2014 (UTC)

Feedback test
Hello Abbey! I reverted your successful test for a silly reason - that page on this site is managed via Liquid Threads, so the messages aren't actually posted there... well, it's a mess :p but the good thing is, LT is not really a thing anywhere else, so whatever you were doing, it works! (on "common", "regular" talk pages at least). Happy New Year to you too! --Elitre (WMF) (talk) 20:34, 30 December 2014 (UTC)
 * Dear m(r)s Ripstra,
 * You sent me the survey twice. Bug or feature to make sure it really arrives at the right address? BTW: You have Frisian or Dutch roots? — Preceding unsigned comment added by  ZeaForUs (talk • contribs)  00:25, 15 January 2015‎
 * Hello, Not sure who you are since you didn't sign. Sorry we sent the survey to you twice. This was not intentional, and are seeing that several people got it twice. We are looking into what happened to make sure that next time it doesn't happen. Thank you for taking the time to let me know :) Yes, I have Frisian roots, (about a quarter of me). My Great great grandfather emigrated from Frisland and came to Michigan, USA. The rest of me is English, French, Irish and Scottish. My Mom's family has been in the US since the 1640s. So, American for generations. How about you? — Preceding unsigned comment added by ARipstra (WMF) (talk • contribs)  01:51, 15 January 2015‎

I would like to participate in your survey
But the email I received on the 15th lacked a link. pointed me to you as the person to contact. -- Llywrch (talk) 21:02, 16 January 2015 (UTC)
 * Hello Llywrch - Thank you for reaching out. Would you please forward me the email you received that didn't have the link in it? We are trying to figure out why a few people got emails with no links. Also, if you do forward the email, please include the email address you received it at. That way I will be able to send you a specific link to participate in the survey. (My email is aripstra@wikimedia.org) Each participant had a unique link. THank you for taking the time to reach out. This is the first time our little department (design research) has sent out such a big survey, and it is very helpful to hear from everyone with feedback and issues. We keep learning! --ARipstra (WMF) (talk) 23:17, 16 January 2015 (UTC)
 * Done. -- Llywrch (talk) 00:17, 19 January 2015 (UTC)

Pragmatic personas
I was browsing File:WMF_pragmatic_personas_product.pdf and wanted to offer some comments.
 * Henry: Connect with a broader set of people who care about his favorite topics
 * Unlikely, and he'll probably be disappointed if that is his goal. Wikipedia has a policy that we are not a social network or forum for that sort of thing. It's all about editing the articles. Most interaction between editors is directly or indirectly related to dispute resolution.
 * Please help kill this social idea. The community generally finds it objectionable when the WMF tries to develop features inspired by the social concept.


 * Adriana: Become recognized on social media as a subject matter expert
 * Seems unlikely. Writing an encyclopedia for fun is a very odd, selfless, and low-profile hobby. We have an anti-ownership policy about articles, and editors generally don't need to know squat about a topic. Everything we write is supposed to come from published sources. "Experts" often have trouble because it's hard to avoid writing "what they know", which is a violation of our Original Research policy.
 * The WMF has floated some dubious ideas based on the ego/credit idea, such as trying to make the names of major contributors more visible on articles. It would be difficult to keep disruptive individuals from popping up there, usernames themselves may be offensive, and anyone trying to get their name to show up would be a threat to the quality of the article.


 * Wayne: He feels conflicted about the visual editor, and the new people it's brought into the world of editing Wikipedia. Though he' love to have more editors on all wiki projects, he feels like the visual editor is opening the door to people who don't understand the rules about editing, don't care as much, and often do more harm than good.
 * Well that one is horribly wrong, chuckle. The May_2015_study VisualEditor's_effect_on_newly_registered_editors found that visual editor helped an additional zero% of people make their first edit, increased one week retention of editors by zero%, increased three month retention of editors by zero%, and increased total edit contributions by zero%.
 * The original rationale for visual editor was to help more people edit (based on the theory that wikitext was an obstacle). The WMF has had a lot of difficultly absorbing the fact that the theory was wrong and that visual editor has utterly failed that goal.
 * I really wish the WMF could get over this horrible meme that the community doesn't like visual editor because we're afraid of the new people that it (supposedly) will bring in. There are plenty of reasons to wish visual editor were never built, but that definitely isn't one of them. Alsee (talk) 13:22, 26 February 2016 (UTC)

A kitten for you!
السلام عليكم

LOPLOP (talk) 21:03, 16 November 2016 (UTC) 

Share your experience and feedback as a Wikimedian in this global survey
Hello! The Wikimedia Foundation is asking for your feedback in a survey. We want to know how well we are supporting your work on and off wiki, and how we can change or improve things in the future. The opinions you share will directly affect the current and future work of the Wikimedia Foundation. You have been randomly selected to take this survey as we would like to hear from your Wikimedia community. To say thank you for your time, we are giving away 20 Wikimedia T-shirts to randomly selected people who take the survey. The survey is available in various languages and will take between 20 and 40 minutes.

Take the survey now!

You can find more information about this project. This survey is hosted by a third-party service and governed by this privacy statement. Please visit our frequently asked questions page to find more information about this survey. If you need additional help, or if you wish to opt-out of future communications about this survey, send an email to surveys@wikimedia.org.

Thank you! --EGalvez (WMF) (talk) 21:27, 13 January 2017 (UTC)

Your feedback matters: Final reminder to take the global Wikimedia survey
(Sorry to write in Engilsh)

Hello! This is a final reminder that the Wikimedia Foundation survey will close on 28 February, 2017 (23:59 UTC). The survey is available in various languages and will take between 20 and 40 minutes. Take the survey now.

If you already took the survey - thank you! We won't bother you again.

About this survey: You can find more information about this project here or you can read the frequently asked questions. This survey is hosted by a third-party service and governed by this privacy statement. If you need additional help, or if you wish to opt-out of future communications about this survey, send an email through EmailUser function to User:EGalvez (WMF) or surveys@wikimedia.org. About the Wikimedia Foundation: The Wikimedia Foundation supports you by working on the software and technology to keep the sites fast, secure, and accessible, as well as supports Wikimedia programs and initiatives to expand access and support free knowledge globally. Thank you! --EGalvez (WMF) (talk) 08:23, 24 February 2017 (UTC)

A kitten for you!
wow

Mr 235 (talk) 12:54, 6 May 2017 (UTC) 

Growth team updates #1
Welcome to the first newsletter for the new Growth team!

The Growth Team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects. We will be starting with Wikipedias, but we hope these changes will benefit every community.

8 ideas we consider: tell us what you think about them!

We are considering new features to build, that could retain new editors in mid-size Wikipedias. We will be testing new ideas in Czech and Korean Wikipedias, and then we'll talk to more communities (yours!) about adopting the ideas that work well.

We have posted the 8 ideas we are considering. We would really appreciate your thoughts and the thoughts from your community. Please share the ideas, and tell us what do you and your community think of those ideas before September 9.

Share your experiences with newcomers

We want to hear about what is working and what is not working for new contributors in your wiki. We also want to hear any reactions, questions, or opinions on our work. Please post on the team’s talk page, in any language!

Learn more about us

You can visit our team page to find out why our team was formed and how we are thinking about new editors, and our project page for detailed updates on the first project we'll work on.

'' Growth team's newsletter prepared by the Growth team and posted by bot • Give feedback • Subscribe or unsubscribe. ''

Growth team updates #2
Welcome to the second newsletter for the new Growth team!

The Growth Team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects.

Our plan for the next quarter is ready

After consulting with many communities on the best ways to increase retention, we will focus during the next 3 months on these projects:


 * Understanding first day: to see what new editors do right after creating their accounts. We will be careful with user privacy, and we hope to share initial results in December.
 * Personalized first day: this idea will also help us learn a lot about new editors by adding some optional questions to the new editor’s registration process. We hope to share initial results in December.
 * Focus on help desk: we plan to invite or redirect people to the local help desks where they can ask questions to help them make their first edits. We hope to have an initial experiment running in December.

You can read about the details of this plan on our team page.

How did we get to this plan?

We have set up our plan based on the 8 ideas we were considering. You can read about our analysis in our team updates, and detailed discussion on each idea.

We are looking for volunteers

Do you want to participate to our experiments? We are looking for new communities to work with us (especially a new mid-size wiki), and people to become ambassadors to help us to communicate with the different communities. Discover how you can involve yourself or your community.

Learn more about us

You can visit our team page to find out why our team was formed and how we are thinking about new editors, and our project page for detailed updates on the projects we'll work on.

'' Growth team's newsletter prepared by the Growth team and posted by bot, 13:31, 4 October 2018 (UTC) • Give feedback • Subscribe or unsubscribe. ''

Growth team updates #3
Welcome to the third newsletter for the new Growth team!

The Growth team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects.

Two Growth team projects to be deployed in next two weeks

We will be deploying the "Understanding first day" and "Personalized first day" projects on Czech and Korean Wikipedias in the coming weeks. See the new project pages below for full details on the projects, and our project updates page for their progress.


 * Understanding first day: learn about the actions new editors take right after creating their accounts. We will be careful with user privacy, and we hope to share initial results in December.
 * Personalized first day: learn about new editors' objectives by adding some optional questions to the new editor’s registration process, and personalizing their onboarding. We hope to share initial results in December.

Third Growth team project begins


 * Focus on help desk: direct newcomers to the local help desks where they can ask questions to help them make their first edits. We hope to have an initial experiment running in December.

Best practices for helping newcomers

We are going to direct newcomers to help desks. But what's the best way to reply to a newcomer there? We have gathered some best practices for successful interactions, based on community experiences and some external documentation. The page has also been reviewed by some experienced community members who suggested some changes. That page is now open for translations. Comments and suggestions are still welcome!

We are still looking for volunteers

Do you want to participate to our experiments? We are looking for new communities to work with us (especially a new mid-size wiki), and people to become ambassadors to help us to communicate with the different communities. Discover how you can involve yourself or your community.

Also, please share this update with your community and interested people!

Learn more about us

You can visit our team page to find out why our team was formed and how we are thinking about new editors, and our project page for detailed updates on the projects we'll work on.

'' Growth team's newsletter prepared by the Growth team and posted by bot, 13:30, 7 November 2018 (UTC) • Give feedback • Subscribe or unsubscribe. ''

Growth team updates #4
Welcome to the fourth newsletter for the new Growth team!

The Growth team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects.

We need your feedback!

We have two requests for community members:


 * 1) Now that data is coming in for the welcome survey, we are planning how to use that data to personalize the newcomer's first day.  See our current thoughts here, and join the conversation here.
 * 2) Try out the help panel's interactive prototype, and read about how we're planning to roll it out, and post any thoughts or reactions here.

Two Growth team projects have been deployed (detailed updates here)


 * Personalized first day (welcome survey) was deployed on November 20 on both Czech and Korean Wikipedias.
 * The survey is now being shown to half of new users (A/B test). Responses are being recorded in the database. We'll report on initial results during December.
 * We are planning to test a second version of the survey, called "Variation C", which we think will maximize the number of users who complete the survey and stay on the wiki.
 * The original objective of this project was to give newcomers the materials they need to achieve their goals, and so now we are currently planning how we will use the information collected in the welcome survey to personalize the newcomer's experience. We hope community members will read our current thinking and join the conversation here.  Some of the plans we are considering include:
 * Making it easy for newcomers to see editing activity around the topic areas in which they indicated that they're interested.
 * Connecting interested newcomers to experienced editors.
 * Surfacing the help content most relevant to the reason for which the newcomers created their accounts.


 * Understanding first day (EditorJourney) was deployed on November 15 on both Czech and Korean Wikipedias. It has been done after a longer security review and final testing than expected. Data is now being recorded for all new users on those wikis, and we've been auditing the data and preparing to make initial reports during December. Stay tuned for the next newsletter!

Help panel is under construction


 * Focus on help desk (help panel) is planned to be deployed during the week of January 7 on both Czech and Korean Wikipedias.
 * This interactive prototype is the best way to see the design and wording in the feature.
 * We ran live user tests on the prototype, with results posted here.
 * In addition to giving the ability to ask a question, the help panel will also contain a set of links to existing help content. Our ambassadors on Czech and Korean Wikipedias are determining the right initial set of most helpful links in this task.
 * We encourage community members to try out the prototype and read about the rules for who will get the feature, and add any thoughts to this discussion.

We are still looking for volunteers

Do you want to participate to our experiments? We are looking for new communities to work with us (especially a new mid-size wiki), and people to become ambassadors to help us to communicate with the different communities. Discover how you can involve yourself or your community.

Also, please share this update with your community and interested people!

Learn more about us

You can visit our team page to find out why our team was formed and how we are thinking about new editors, and our project updates page for detailed updates on the projects we work on.

'' Growth team's newsletter prepared by the Growth team and posted by bot, 09:31, 7 December 2018 (UTC) • Give feedback • Subscribe or unsubscribe. ''

Growth team updates #5
Welcome to the fifth newsletter for the new Growth team!

The Growth team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects.

New projects for discussion
We began the "Personalized first day" project with the welcome survey so that we could gather information about what newcomers are trying to accomplish. The next step is to use that information to create experiences that help the newcomers accomplish their goal – actually personalizing their first day. We asked for community thoughts in the previous newsletter, and after discussing with community members and amongst our team, we are now planning two projects as next steps: "engagement emails" and "newcomer homepage".


 * Engagement emails: this project was first discussed positively by community members here back in September 2018, and the team how has bandwidth to pursue it. The idea is that newcomers who leave the wiki don't get encouraged to return to the wiki and edit.  We can engage them through emails that send them the specific information they need to be successful – such as contact from a mentor, the impact of their edits, or task recommendations.  Please read over the project page, and comment on its discussion page with any ideas, questions, or concerns.  Do you think this is a good idea?  Where could we go wrong?
 * Newcomer homepage: we developed the idea for this project after analyzing the data from the welcome survey and EditorJourney datasets. We saw that many newcomers seem to be looking for a place to get started – a place that collects their past work, options for future work, and ways to learn more.  We can build this place, and it can connect to the engagement emails.  The content of both could be guided by what newcomers say they need during their welcome survey, and contain things like contact from a mentor, impact of their edits, or task recommendations.  Please read over the project page, and comment on its discussion page with any ideas, questions, or concerns.  Do you think this is a good idea?  Where could we go wrong?

Initial reports on newcomer activity
We have published initial reports on each of the team's first two projects. These reports give the basic numbers from each project, and there are many more questions we will continue to answer in future reports. We're excited about these initial findings. They have already helped us define and design parts of our future projects.


 * Welcome survey: the initial report on welcome survey responses is available here. Some of the main findings:
 * Most users respond to the survey, giving it high response rates of 67% and 62% in Czech and Korean Wikipedias, respectively.
 * The survey does not cause newcomers to be less likely to edit.
 * The most common reason for creating an account in Korean Wikipedia is to read articles—not for editing—with 29% of Korean users giving that responses.
 * Large numbers of respondents said they are interested in being contacted to get help with editing: 36% in Czech and 53% in Korean.
 * Understanding first day: the initial report on what newcomers do on their first day is available here. Some of the main findings:
 * Large numbers of users view help or policy pages on their first day: 42% in Czech and 28% in Korean.
 * Large numbers of users view their own User or User Talk page on their first day: 34% in Czech and 39% in Korean.
 * A majority of new users open an editor on their first day – but about a quarter of them do not go on to save an edit during that time.

Help panel deployment
The help panel was deployed in Czech and Korean Wikipedias on January 10. Over the past four weeks:


 * About 400 newcomers in each wiki have seen the help panel button.
 * About 20% of them open up the help panel.
 * About 50% of those who open it up click on one of the links.
 * About 5% of Czech users ask questions, and about 1% of Korean users ask questions.

We think that the 20% open rate and 50% click rate are strong numbers, showing that a lot of people are looking for help, and many want to help themselves by looking at help pages. The somewhat lower numbers of asking questions (especially in Korean Wikipedia) has caused us to consider new features to allow people to help themselves. We're going to be adding a search bar to the help panel next, which will allow users to type a search that only looks for pages in the Help and Wikipedia namespaces.

How to create a good feedback page?
What is the way to built a good help page? What blocks you when writing an help page? Your replies will help to create better help contents to newcomers, that would be used on Help panel.

'' Growth team's newsletter prepared by the Growth team and posted by bot, 14:15, 13 February 2019 (UTC) • Give feedback • Subscribe or unsubscribe. ''

Growth team updates #6
Welcome to the sixth newsletter from the Growth team!

The Growth team's objective is to work on software changes that help retain new contributors in mid-size Wikimedia projects.

Plans for the next three months
The Growth team has been working on features to increase new editor retention for the last seven months. We have made a lot of progress and learned a lot, and we've just finished planning for our next three months. During the next three months, we're going to focus on iterations of the help panel and the newcomer homepage. We have decided not to start the engagement emails project, because we think that we will be able to do better work by improving the projects we have already started. Specifically, these are our team goals:


 * Deploy and iterate on newcomer homepage
 * Continued iteration on help panel
 * Make the help panel available to more wikis
 * Add a fourth Wikipedia to our set of target wikis
 * Publish in-depth quantitative reporting on the data from this year
 * Assemble a report on what our team has learned so far about newcomers

Newcomer homepage
The newcomer homepage is our current major project. We hope that community members can read over the project page, and comment on its discussion page with any ideas, questions, or concerns. You can see in the accompanying mockup how we are thinking about the homepage.

We have recently decided on the specifications for an initial version that we can deploy and iterate on:
 * Shown in the User space
 * Desktop only (mobile comes next)
 * Four modules
 * Help module: help links and ability to ask help desk questions
 * Mentorship module: all newcomers assigned a mentor to whom they can ask questions
 * Impact module: shows the number of pageviews for pages the newcomer edited
 * Account completion module: gives some very simple recommendations of how to get started (add an email, start your user page)
 * Layout not yet personalized for each user

We're currently running live user tests on this configuration. Future work will include adapting the homepage for mobile, working on a task recommendation module, and considering how to encourage newcomers to visit their homepage.

Help panel
During the last month, the help panel was deployed on Vietnamese Wikipedia, adding it to Czech and Korean Wikipedias.As of 2019-03-14:
 * 2,425 newcomers have seen the help panel
 * 422 of them have opened it
 * 175 have clicked links
 * 27 have run searches
 * 40 have asked questions

We have been analyzing the data around usage, and we'll be publishing numbers in the coming weeks. At a high level, we see at least some users are being helped by the panel, with many clicking on links, running searches, and asking questions. We do not yet see any problems that have arisen from the help panel. Therefore, we think that the help panel is generally a positive feature – though data is still coming that will allow us to see its numerical impact. If other wikis are interested in using the help panel, please contact us on our team's talk page, in the language of your choice.

Over the past month, we have iterated on the help panel to take into account the usage patterns we are seeing. You can see in the accompanying image how the help panel currently looks.


 * We added a search capability, in which users can search the Help and Wikipedia namespaces.
 * The help panel was previously available whenever a newcomer was in "edit" mode. We are now also showing the help panel when a newcomer is in "read" mode on a page in the Help, Wikipedia, or User namespaces.

We want to see whether users find the "search" useful. If so, we may spend time on improving search results. We're also looking forward to learning whether exposing the help panel in "read" mode in more namespaces will increase usage.￼

'' Growth team's newsletter prepared by the Growth team and posted by bot • Give feedback • Subscribe or unsubscribe. '' 18:19, 18 March 2019 (UTC)