Phabricator/versus RT

RT is/was a tool based on Request Tracker used by the Wikimedia Operations team for managing day to day tasks. Now these processes are handled via Wikimedia Phabricator, with two exceptions, access-requests@ and procurement@, which will be migrated at a later stage.

RT to Phabricator migration
https://phabricator.wikimedia.org will be down between 00:00 UTC (16:00 Pacific) and 08:00 UTC (00:00 Pacific).

In those eight hours, urgent issues which cannot wait should be brought up either on or Project:Support_desk. You can visit to follow the progress of the migration.

RT queues frozen
All the RT queues have been frozen. Please don't send any emails to @rt.wikimedia.org. This includes access-requests@ and procurement@, the two RT queues that which will be in read-only mode during the migration.

The Operations team will be vigilant during the migration (as they usually are, on the other hand). Please contact them only for urgent requests during this period.

Submitting requests to the Operations team
As soon as Wikimedia Phabricator is back, requests to the Operations team will be submitted through the regular process of creating a task, associating them to the #Operations project.

If you really miss sending requests to Ops via email, task@phabricator.wikimedia.org including "#Operations" will do the job as well, but submissions through the web UI are preferred. Please don't use the now deprecated @rt.wikimedia.org email addresses.

access-requests@ and procurement@
Remember, the exceptions to this norm are access-requests@ and procurement@, the two RT queues that will be migrated at a later stage.