Help talk:Contents/Archive 1

Project:Support desk

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Toolbar help
The skin installed on my site, tarheelwiki for some reason doesnt display a toolbar in the edit tab. Does anyone know where to even start troubleshooting this at?

Download Help

 * How can I download all the Help pages so that I can install them on a intranet wiki? --Magick 12:11, 23 October 2006 (UTC)


 * This feature is not yet available, but we are working on it. --HappyDog 12:47, 23 October 2006 (UTC)


 * I see this post is over 2 years old. Is there any status update on this? I have already copied most of it to my install, but for future sites, this would be nice -- JoshuaB86 21:15, 15 July 2008 (UTC)
 * It can be done with a bot; I've used a python bot to do it. There's still no other way to transfer images. -Steve Sanbeg 22:59, 22 October 2008 (UTC)
 * ==Quick Introduction==*

What about having a quick introduction page that explains what a wiki is, how to edit, and has a description that explains the purpose of the wiki instance. First time users of a wiki may have trouble getting started, or understanding the purpose of the wiki, this could help answer both those questions.

Coffeyman11 18:07, 26 August 2006 (UTC)


 * I agree - I've been meaning to do this for a while. I won't get round to it for a little while, so if someone wants to step up to the bat then go ahead! --HappyDog 03:27, 4 September 2006 (UTC)

Monobook.css
I want help editing monobook.css. Where can I get? I searched for monobook.css, and I didn't find nothing. Smiddle 15:04, 24 September 2006 (UTC)


 * 'MediaWiki skin tweaks' on wikidev.net looks like a good explanation.
 * From a user perspective, on some wikis you can create your own 'User Style' by creating a page "User:Username/monobook.css". That's explained on meta: User styles
 * As for where this information should be found... It should probably be built from the Manual:Skins page. ...which needs some work -- Harry Wood 13:42, 2 May 2007 (UTC)

Linking out of help
Shouldn't we try to avoid linking to pages that are outside of the help namespace? Or are namespaces like Manual: planned to be in the final export as well?


 * Our current plan for the export process is that any links outside of the Help: namespace (whether on-wiki or interwiki) will be replaced with full URLs to the content at MediaWiki.org. For example, when we automate the export, the link   would be replaced with  .  Therefore any links out of the Help: namespace will continue to work as expected.
 * That said, you should consider whether it would be better to add the information to the Help: namespace (being careful to adhere to the PD license) and if not, whether it is actually useful to link to it at all.
 * So I guess the short answer is: external links are discouraged but not disallowed. Please see Automating help page export for more details. --HappyDog 15:40, 27 October 2006 (UTC)

FCKEditor installed...
Has anyone been able to import pages with wiki text into a Wiki with the FCKEditor extension installed? It fails to format the wiki text and won't allow for any transclusions.--CWPPWiki 22:25, 22 January 2007 (UTC)
 * You might want to ask at the Support desk, or is this question related to Help:Contents? -- :Bdk: 13:30, 23 January 2007 (UTC)

We need THE administrator's guide.
While there is a lot of documentation on installing and customizing MediaWiki, I think we can all agree that finding exactly what you need, especially for a newbie, is quite difficult. Compounding the problem is that documentation is spread across numerous sites (here, wikimedia, wikipedia, etc.). Is anyone else interested in working with me to create THE administrator's guide? I would like to see a complete walk-through of the entire installation, configuration, and customization process, organized in a reasonably chronological order. This page would be a portal for all of the administrator's help documentation.


 * Installing Wikimedia
 * one
 * two
 * 1) three


 * Customizing and configuring Wikimedia
 * one
 * two
 * 1) three

I think this is sorely needed. Jonathan Kovaciny 20:04, 16 April 2007 (UTC)


 * A noble idea. The problem is that things are not quite as neat as all that, and you're more likely to end up with the following:


 * Installing Wikimedia
 * one
 * two, except in certain situations three.
 * four on linux, five on windows
 * six, or if you don't have command line-access, seven, or alternatively eight which is easier but a bit slower.


 * However, you're right our docs are teh suck. Please feel free to get stuck in and fix them up!
 * For your information, this page (Help:Contents) is for user-directed help. See Manual:Contents for administrator help (and you may particularly be interested in Manual:Contents/To_do).  Note that references to 'administration' on this page are about wiki administration from within the interface (i.e. as a user) not system administration. --HappyDog 01:25, 2 May 2007 (UTC)


 * That really is the point of MediaWiki.org, and we're trying to do that gradually. Half of the codes on Meta are old, and the other half suck... so it really requires a rewrite of almost everything. We do need better instructions, no one will disagree on that. Titoxd (?!?) 01:45, 3 May 2007 (UTC)
 * The installation part should be more or less done. See Manual:Installation. Titoxd (?!?) 04:23, 4 May 2007 (UTC)

"Server Administration" pages don't belong in PD Help
The section "Server Administration" doesn't belong in Project:PD help because...

"The idea [ofProject:PD help] is to provide a set of pages which can be copied into a fresh wiki installation, or included in the mediawiki distribution. This will include basic user information and other Meta information, in a reasonably concise form. The basic concept is to create a compressed user guide"

While we might talk about things like 'Interwiki linking', 'Namespaces' and 'User rights' from a user perspective, the current contents of Help:Interwiki linking, Help:Namespaces, and Help:User rights ...are clearly talking about server admin config settings, and as such they clearly belong in the Technical Manual.

This would make more sense in terms of basic organisation, but also because there is no nead to copy that kind of information into lots of other wiki installations, therefore no need to release as public domain.

The relationship between the user help pages and the rest of the documentation can be tricky in places, but basically I would advocate making zero reference to config settings within any of these user help pages.

-- Harry Wood 16:48, 22 October 2007 (UTC)


 * I agree - I've noticed this before but have not had time to do anything about it. Feel free to fix this up (move inappropriate content to the Manual: namespace - don't just delete it... though I think you now that. :0 ) --HappyDog 01:32, 6 November 2007 (UTC)

command & conquer wiki
What kind of place is this? Also if this place made the Wikipedia can someone make a Command and Conquer Wiki that is separate from Wikia?(76.247.222.101 06:24, 21 January 2008 (UTC))


 * Erm... Well somebody could install mediawiki somewhere, and try to attract a community of wiki contributors to build another command & conquer wiki, but that would be duplicating a lot of the effort which has gone into building Command & Conquer wiki on wikia. Installing mediawiki is pretty easy, but attracting a community, and fighting wiki spam is not a massively easy thing to undertake. Why bother, when wikia does that for you?
 * Anyway this area is for discussion of the help pages, so not really the right place to discuss it
 * -- Harry Wood 08:24, 20 April 2008 (UTC)

Account rename
Hello. Please, it is possible to rename my account from WizzardSK to Wizzard in order to complete my global account? Sorry, I could not find a page dedicated to this, so I write it here. Please help me. Thank you very much. --WizzardSK 10:24, 18 April 2008 (UTC)
 * That name is already taken by a user here. Aaron 16:06, 18 April 2008 (UTC)
 * Yes, but that user has 0 contributions and it is registered here almost 2 years. At English Wikipedia, it is possible to usurp 0 contribution users and to free the name for another user. --WizzardSK 09:00, 19 April 2008 (UTC)
 * I've moved the old account out of the way. I cannot move yours to your global one due to an SUL restriction. Eventually, that restriction will be removed, hopefully soon. Aaron 15:32, 22 April 2008 (UTC)
 * Thank you very much! Please lock my old account WizzardSK, it is no longer necessary. --Wizzard 07:44, 23 April 2008 (UTC)

A plea - please avoid RED LINKS, links to other namespaces except MANUAL, and non-default interwiki links
After importing the Help namespace into a fresh Mediawiki installation I get over 50 wanted pages (i.e. red links). Please:


 * Don't put information about being a wiki webmaster into the PD Help namespace. That belongs in the Manual:
 * Don't link to Manual: pages from Help. If at all possible, don't link to anywhere except Help: from within Help: pages!
 * If links to mediawiki.org pages outside Help: are absolutely necessary use an interwiki link, and make sure that interwiki prefix is supplied in the default interwiki table of Mediawiki installs. Addendum: Or use Mediawiki.
 * Don't link to meta:. Mediawiki content from meta belongs on this site, and help content from meta needs to be rewritten. and improved on here. Linking every help page to meta: is just downright sloppy. Certainly don't use meta which contains the copyrighted logo of the Wikimedia Foundation.
 * Don't use other interwiki links unless they are first added to the default interwiki table created at Mediawiki install time.

The bottom line is: before adding content, ask yourself if it benefits the end user. Before adding a link, ask yourself if it will be a valid link on every standard installation of Mediawiki. --kingboyk 17:31, 15 June 2008 (UTC)

Help
I've copied this as suggested, but I would also like to add the blue border... how can I do this?

Cheers,

Bluegoblin7 09:09, 17 July 2008 (UTC)
 * NVM figured it out! Bluegoblin7 09:26, 17 July 2008 (UTC)

"Watchlist": link to "Manual:Watchlist"
I suggest adding to Watchlist a link to Manual:Watchlist -? 4 September 2008
 * Please do not do so, see Project:PD help for reasons. -- :bdk: 20:04, 4 September 2008 (UTC)

enlarging the font of gileki wikipedia
hi, i am Amin Sanaei, gileki wikipedia adminstorator. in gileki wikipedia, font of pages is very small and people can not read it!. if anbody can change it, please do that. the larges of font of farsi wikipedia is good for our gileki wikipedia. i try to do that but can not do that!.AminSanaei 10:38, 19 September 2008 (UTC)

Different skin for specific pages
I am trying to include pages with a dramatically different theme into my main wiki. (My main wiki has a fantasy skin and the pages I want to include are futuristic.) I'd like a different skin specific to those pages and which will load only for those pages. I don't want to simply install a new wiki for the futuristic-themed pages because there will only be a few of them. 24.6.244.4 11:46, 22 November 2008 (UTC)
 * Is there a way to set a specific skin on any individual page?

Is this not a help page? Is there a better place for me to pose my question? 24.6.244.4 22:09, 29 November 2008 (UTC)

dynamic Categories


Hi, I've tried to create a template which defines the category of an article.

But the only thing that happens, is that the wiki-tag is shown in plain text.

Please help --213.214.18.64 07:28, 9 June 2009 (UTC)


 * done with

--213.214.18.64 11:35, 9 June 2009 (UTC)

Issue in Date used in My SQL
HI,

My date is saved in 25-Sep-2010 format in MySQl, now have given order by date desc, however order by is not working fine 01-Oct-2010 this comese at last howevr it should come before 25-Sep-2010.It seems on month order by is not working. please suggest what to do?

Thanks Vibs

How to have Enhanced editing toolbar (Wikimedia Usability Initiative) ?
Hi i am new here. i just a have setup MediaWiki and want to have Enhanced editing toolbar (Wikimedia Usability Initiative) like on wikipedia on my wiki... how can i have that?? please help me..thanks in advance
 * Yes, not so clear: mw 17 and mw 16 look different. Usability features from Preferences => Editing on English wikipedia is Beta features on this mediawiki.org site. --Nbrouard 10:58, 25 October 2011 (UTC)
 * When using mw 17, just install the standalone WikiEditor.php extension:

require_once( "$IP/extensions/WikiEditor/WikiEditor.php" );
 * and you will get 'Beta features' in your Preferences => Editing and will be able to select one or both:
 * Enable enhanced editing toolbar
 * Enable dialogs for inserting links, tables and more --Nbrouard 11:22, 25 October 2011 (UTC)
 * Where does one enter the require_once command?--Rolfedh (talk) 02:14, 26 February 2012 (UTC)

Missing info
Here's some missing info that might need to be copied:

http://www.mediawiki.org/w/index.php?title=Help:Contents&diff=0&oldid=515243

In particular, the collapsible elements info is an important feature that has no mention in the current help.

Badon (talk) 19:35, 27 March 2012 (UTC)

ask of help
how can i create a new groups of Editors and Reviewers ? --كريم كنان (talk) 03:35, 2 March 2013 (UTC)

Customer Service Skills - The 5 Key Characters
I cannot count the amount of times I have been asked on a customer service training course "how am I going to make a difference? I am just doing my job, management do not even notice". Well the fact is that yes, this may be a means to an end for you until you finish writing your book or saving for a house but the truth is you are also here because you care.

I know that it can be difficult to keep upbeat and energised throughout your month, week or day but as customer service training courses will tell you, even though you do not know the customer, excellent customer service will make a difference in their lives for that day, week -or month

As a customer service provider you may have a wave of different emotions throughout your workday, such as

1.The Brush Off. When you say "sorry but that is not my problem" or "I will just put you on hold" either you take ages getting back to them or worse still forgetting about them. As drastic as this sounds I assure you as a customer service trainer I have seen many examples of this throughout customer service training courses.

oIt is your responsibility to respond appropriately and effectively so that they can get to where the need to be, and your job is to help them get there as effectively and efficiently as you can.

2.Coldness. You find yourself saying "what do they expect any way if they want friendly go to a cash machine"

oThere is no need to be cold. A little warmth goes a long way. Simply tell them that you have them covered and you understand. Customer service skills list training companies will stress to remember that this is someone's mother, father, sister or grandparent.

3.Condescending. You have told them straight out that you have already told them 3 times.

oRemember that people are people and should be treated with respect as they have come to you looking for help; they are putting their trust and time in your hands. Remind them that they are more than a number on the screen. They are top of your priority list.

4.Robot Attitude. I have heard one I have heard them all.

oRemind yourself that each call is a new person, with a new query, remember that you are some one that is there to help some one else. Even though you may have heard the exact same question 20 times that day, it s only the first time they have asked it.

5.Rule Book. You remind the customer that you have already told them that it is not in your policy. Full stop.

oTrainers on customer service training courses realise that you may be dealing with policies that are beyond your control. However this does not meant that the customer service representative should throw the book at them but rather tell the customer what they can do and what the benefits would be.

Over time the can not do attitude will leave you and your customer tiresome and miserable with neither of you being satisfied. Customer service training courses will inform you that this will leave you unhappy and stressed in the long run. Hopefully the reason that you are in a customer service role is because you care so now all you need is the necessary skills taught on customer service training courses to help you develop your skill base, which will consequently allow for better satisfied, loyal customers.