Wikimedia Release Engineering Team/Clinic duty

Release Engineering Team (RelEng) clinic duty is a rotating position that is responsible for triage and response for incoming tasks in addition to common maintenance tasks.

The RelEng clinic duty team is analogous to
 * SRE Clinic Duty
 * PET Clinic Duty

Incoming

 * Respond to any UBN! that's been tagged with our team
 * Triage Release Engineering INBOX
 * Triage Release Engineering TODO INBOX
 * This is all on the RelEng Phab Dashboard
 * Update the instructions for triage for our team as appropriate

Reviews

 * Review or find reviewers for Incoming patches for our repos
 * Triage our Gerrit dashboard

Common maintenance

 * Redirect or handle "hey releng"-type requests in #wikimedia-releng
 * Gerrit permissions/repos
 * CI allowlist additions
 * Phabricator 2FA resets
 * Add to our shared collections of runbooks as you answer questions

Rotation
Folks will rotate into and out-of this position every 2 weeks. Ideally, we could keep folks away from train and away from clinic duty for a month at a time.

Metrics
Some potential metrics that might be interesting to track to determine the impact of this position.


 * Number of untriaged tasks
 * Wait time for CI allowlist/repo creation/etc.
 * Average open time of tasks
 * Number of tasks closed