Hackathons/Handbook/Manage participants

Registration
The registration is a big task. In many cases, the registration form will be the only time when participants interact with you before the actual event. Therefore, it's crucial that you invest time to think about what you want to know from participants, before you open the registration. E.g.: If you are planning on running the Mentoring Program, you should ask for who wants to be a mentor, and who is a newcomer.

Using multiple registration forms instead of one
As a lessons learned from WMAT (Wikimedia Hackathon 2017 Vienna), the organizers suggest using three registration forms instead of one. The reason: This way, you get a much more manageable spreadsheet. If you have all the info in one big spreadsheet, it can be difficult to work with it.
 * 1) Scholarships: Not all the people who apply for a scholarship will be able to come to the hackathon. Open form before the actual Hackathon registration!
 * 2) Hackathon registration
 * 3) Accommodation: Not all the people who register for a hackathon want accommodation. If you put it in a separate form, people will be more aware that this is a separate point that they (if they aren't sent from a chapter and don't have a scholarship) have to pay for it themselves.

Do make sure participants are aware of all forms. Tell them, multiple times.

Additional questions to consider
During the registration processing, some additional questions may need to be asked to eased the process for persons attending the conference, some examples may include; Be sure to leave a blank field, where participants can approach you with needs like this.
 * Requesting a Certificate of Attendance to be provided

Event bans
Some people are banned from events, either locally (e.g. by a chapter) or globally (all Wikimedia events). Registration is one of the opportunities to find banned users attempting to attend. See Event Ban policy/process, Event Ban policy, and Training modules/Keeping events safe.

When to close the registration?
Some organizers close the registration about a month in advance of the event, others leave it open until the day before and others close it once they reach their attendee limit.

Make sure you communicate your registration deadline very clearly! It is certain that you will have last-minute requests from people who forgot about the registration deadline. Prepare for this, and figure out a process in your organizer team how to deal with these last-minute requests.

Considerations for forms

 * Send a confirmation to participants after registration.
 * Having some of the details in the confirmation is good so people can double check themselves.
 * But be careful with passport numbers etc
 * The forms handle personal details of people
 * Make sure the information is handled and/or stored in a trusted system that is secure.
 * When passing around information, only pass around the information that the receiving party actually requires
 * Add a note about who to contact if a registrant made a mistake etc..

Additional questions for Hackathon participants in the registration form for Wikimania 2017 (Montreal)
Questions added to the registration for Wikimania ‘17 Hackathon Participants Question Type:
 * 1) Mandatory Question: Information we can publish on the event page about your background, interests, and how other participants can contact you along with your user name. If you don’t want any information published please type “Do not publish information about me” here.

2) Not Mandatory Question: Information about you

Help text: please pick all that apply, we are trying to gather information on supporting newcomers to our event.

Question type: check boxes

Check box options: 3) Mandatory Question: What are you hoping to get out of this hackathon?
 * This is my first Wikimedia or Wikimania Hackathon
 * I consider myself to be a “newcomer” at this hackathon
 * I would appreciate the option to attend sessions to help orient me to Wikimedia technical spaces
 * I would appreciate some form of mentorship or help to find and work on a project

Help text: please pick all that apply

Question type: check boxes

Check box options: 4) Mandatory Question: Are you willing to volunteer?
 * Hacking on a project
 * Making friends / Meeting other Wikimedians
 * Learning new skills
 * Mentorship
 * Other

Help text: please pick all that apply

Question Type: Check boxes

Check box options: Options: 5) Mandatory Question: Would you like to opt into to a Wikimedia Technical Events mailing list?
 * I can take photos during the hackathon and upload them to commons
 * I can write a blog post or two about the event itself and / or my favorite sessions.
 * I can occasionally wander around the hackathon, ask people what they are working on, add the projects to the wiki
 * I can spend a few hours sitting at the help desk helping newcomers answer technical questions and find other participants)
 * I am willing to help work with or teach newcomers
 * I can run an hour-long session on an area or project to help newcomers learn or become oriented
 * No Thanks!
 * Other

Help Text: If you choose "yes" you will be added to a mailing list that the Wikimedia Foundation Technical Collaboration team will use to send information about future events.

Question Type: Multiple Choice

Multiple Choice Options:
 * Yes, I would like the email address that I used to register to be added to the Wikimedia Technical Events mailing list
 * No, I would not like to be added to the list

Scholarships
Lessons learned from WMFR ((Wikimedia Hackathon 2015 Lyon):
 * Ask every chapter to send ppl to the hackathon with scholarships
 * Committee with the stake holders (i.e. the chapters that contributed money or material to the hackathon)
 * Registration form
 * French form with link to CiviCRM was error prone
 * Registration wizards with several steps (split them up thematically)
 * 45 people applied for scholarship, 40 were admitted
 * Flights for scholarship recipients organized by WMFR
 * Should be organized by a travel agency

Coordinate with other chapters
There are not just the central WMF scholarships, but also scholarships from each chapter. As a hackathon host, you have to coordinate closely with other chapters. Some chapters pay for travel costs themselves, and the host pays for accommodation and gets their money back from chapter after the event. Either way, it is important that you establish a process for this.

In some cases the funders would like to choose which scholarship recipients are chosen and in other cases they leave it up to the scholarship committee. It is up to you as the organizer to allow this or now and determine the process.

Reject
Thank you for applying to attend the ____ Wikimedia Hackathon in _____. We had a large more applicants this year than ever before and had to turn some qualified applicants away. We are sorry to inform you, but your scholarship application for this year's Wikimedia Hackathon has been denied.

Factors used to decide: There are several options for you now: If we don't hear from you, we consider your registration as cancelled, and may re-assign your accommodation to other participates. If you end up self funding or finding another scholarship, please let us know.
 * Active Wikimedia Volunteer Developer
 * Had not been sponsored in the past
 * Well thought out plan to contribute
 * Participate without a scholarship
 * Apply to participate in the upcoming Wikimania Hackathon in Esino Lario  https://wikimania2016.wikimedia.org/wiki/Main_Page
 * Find a sponsor (your employer, your local Wikimedia chapter, or someone else) to cover your costs.

There will be more Wikimedia Developer events in the future. We hope to see you another time!

- Wikimedia Hackathon Organizers

Waitlist
Thank you for applying to attend the ____ Wikimedia Hackathon in _____. We had a large more applicants this year than ever before. You were not accepted in the first round of scholarships however you are on the waiting list for the second round in case we are able to find more budget. We should be able to let you know one way or the other by the end of this month.

Factors used to decide: There are several options for you now: There will be more Wikimedia Developer events in the future. We hope to see you another time!
 * Active Wikimedia Volunteer Developer
 * Had not been sponsored in the past
 * Well thought out plan to contribute
 * Participate without a scholarship
 * Apply to participate in the upcoming Wikimania Hackathon in Esino Lario  https://wikimania2016.wikimedia.org/wiki/Main_Page
 * Find a sponsor (your employer, your local Wikimedia chapter, or someone else) to cover your costs.
 * Wait to see if you are accepted in round two.

- Wikimedia Hackathon Organizers

Approved
Subject: Wikimedia Hackathon 20XY: Your scholarship has been approved!

Dear XY

we are looking forward to welcoming you in _____ for the Wikimedia Hackathon 20__.

My name is _____ and I am in charge of visa and travel issues.

In the travel form you suggest these travel dates XY---XY

Please check your travel dates and confirm them.

Please also confirm your personal data:

Address

Date of birth

As soon I have your confirmed travel dates and personal data I can start working on your travel itinerary

If VISA

For your successful visa application I need a copy of your passport - please email a scan or a photo to me until Friday the latest. On Monday I have an appointment at the aliens’ police office. There I will get a number with which you will be able to apply for an Austrian Visa at your closest embassy. I will get back with more information to you on Monday!

If single rooms

In the registration form you suggested to be accommodated in a single room. We are trying to offer as many scholarships as possible and would be able to approve more scholarships if scholarship holders shared rooms. Thus we kindly ask you to consider staying in a double room. If you already know someone you are willing to share a room with, please tell us this person's name. In case we will match you with a room mate he or she would be the same sex as you are, of course.

Let me know in case you have further questions.

Kind regards,

______

Visa
As a host, you will have do help participants get visas. Each (host) country has different processes, so make sure to know how your country's process works well in advance, before you even open the scholarship registration.

WMAT gathered the information about 2 months in advance. This helped a lot because things always get stressful in the end with last minute registrations/ participants.

In some cases the local organizers will need to plan on making trips to the local embassies / visa offices or in other cases you might need to spend some time on the phone with an international agency to help get an attendees visa approved. Even when you are told it is not possible, don't give up hope. Sometimes visas work out unexpectedly at the last moment.

Public Transportation
Ideally hackathons allow people to travel to and from the airport and around the host city for free. WMDE and WMCH were able to work with their local governments / transportation agencies and find ways to provide attendees with hackathon name badges that also included public transportation passes. WMCH even was able to email these passes out in advance of the event. Whenever possible, we like to spare costs to event attendees.

If this is not possible, provide details on the best routes from the airport and train station. WMNL even created a guide with photos of every bus stop and turn. Some travelers will be traveling internationally for the first time and others just have travel anxiety. The more information the better!

You might consider connecting travelers on flights landing at similar times so that they can share taxi's or navigate the public transportation together. This is a great way to get participants to meet, too.

If you have extra volunteers or if the transportation is especially complicated you might consider staging some volunteers at the airport in a designated place and helping the arrivals find their way.

Accommodation
Who shares a room with whom? Assigning rooms to participants will take some of your time. You have to work closely with the venue. Even if you give the task mostly over to the people at the venue/ hotel, participants will still approach you with requests and questions. Be sure to allow some time for this task and have one person who clearly owns this task and is responsible for this in your team.

If you are putting strangers together in a room it is important to ensure that the rooms are meant for this. Sometimes shared rooms have two beds that are very close together and might not be comfortable for strangers.

Payment process for participants
Prepare PayPal invoices and mail them to the participants who didn't get a scholarship and pay for the accommodation themselves. If a person is unresponsive and/or does not pay, you can send the invoice to the chapter associated with that participant, and ask them to cover the cost, and/ or reach out to the participant in question.