Project talk:Support desk/Support team

This is the talk page for the support team.

Sig
So anyone want something in their sig to say "I'm part of the support team"? I was thinking:

-PatPeter, MediaWiki Support Team

-PatPeter 03:21, 16 December 2007 (UTC)


 * MediaWiki is spelt incorrectly in  MediaWiki Support Team  --Zven 19:09, 17 December 2007 (UTC)


 * Oh man and that has been in my sig for days *look of shame* thanks man. -PatPeter, MediaWiki Support Team  05:59, 20 December 2007 (UTC)


 * Please pick a nicer colour! That green is horrible... --HappyDog 00:20, 8 January 2008 (UTC)


 * Go to Web colors and pick it for me then, the green was sort of temporary. -PatPeter, MediaWiki Support Team  20:50, 8 January 2008 (UTC)


 * If you want to stick with green then you probably need a bit of bold to make it stand out. How about [[Image:Tournesol.png|20px]]MediaWiki Support Team ?  If you want I can add it to our global stylesheet, which might keep the amount of markup down a bit... --HappyDog 03:28, 9 January 2008 (UTC)


 * THAT IS PERFECT!!! I was trying to model the green around a color from another support team and that is like the same color. And what would that global stylesheet look like? Any interest in joining the Support team HappyDog? We could use someone like you. I had to move the span style, the code currently looks like this:

 MediaWiki Support Team 

-PatPeter,  MediaWiki Support Team  18:05, 9 January 2008 (UTC)

Sig as a template
Moved from User talk:HappyDog

[You do know] that if a signature is placed within a template that it is automatically subst:? -PatPeter,  MediaWiki Support Team  16:17, 11 January 2008 (UTC)
 * No I don't think that will work, the signature is substitiuted on the save of the template for that particular user, I think everyone else who transcludes the template will see the user who saved the template --Zven 19:22, 11 January 2008 (UTC)

I didn't know that, no. That removes some of the utility of using a template. However, it is still useful, because if the sig template changes then it will automatically update new postings for all users, which is worthwhile I think. It is not a problem (and might even be a Good Thing&trade;) if old postings aren't modified when the template changes. --HappyDog 12:55, 14 January 2008 (UTC)
 * ...no it won't. When a template is subst: it is over, no updates, no relations to the template except that it will look like, wait hold on I think I see what you are talking about, it depends on whether, after saving the sig in your preferences, does it remain: , in which that would work, or does it act like a subst: normally does where the subst: code in your sig box in your preferences is automatically converted to the image and span code, let me test this. -PatPeter, [[Image:Tournesol.png|20px]] MediaWiki Support Team  17:22, 14 January 2008 (UTC)
 * Yes this will work to some extent, though it won't update old posts it will update new posts. -PatPeter, [[Image:Tournesol.png|20px]] MediaWiki Support Team  17:23, 14 January 2008 (UTC)

Archiving
Alright when the threads reach exactly 150 then we can start archiving only the resolved ones. -PatPeter, MediaWiki Support Team  06:01, 20 December 2007 (UTC)


 * Change, since 150 is way too much and due to my recent edits, the current archives will be transcluded until they reach 50 topics, at that point start a new archives section (you currently have to also edit the "Why is my topic marked resolved?" section where it links to the current archives, I hope to change this in the future), and transclude that. -PatPeter, [[Image:Tournesol.png|20px]] MediaWiki Support Team  18:32, 9 January 2008 (UTC)


 * http://www.mediawiki.org/w/index.php?title=Project%3ASupport_desk%2FSupport_team&diff=178592&oldid=176193 -PatPeter, [[Image:Tournesol.png|20px]] MediaWiki Support Team  04:16, 6 April 2008 (UTC)

Need Template:Support team notes
Alright once we get together all our thoughts on how to make the best support team we have to offer we should put in in a tempalte, the above link or Template:Support desk notes/Support team. I am not good at making templates from scratch I am a copycat, if anyone else wants to feel free. -PatPeter, MediaWiki Support Team  06:03, 20 December 2007 (UTC)

Linking resolved topics
I think I am going to have to change the [] to as I do not think you can link with []:

Project:Support desk/Archive 16

Project:Support desk/Archive 16

-PatPeter,  MediaWiki Support Team  16:08, 28 January 2008 (UTC)

Joining the Support team
Hello all. I want to join the Support team. Can I? Or is here any requirements? Thanks for any reactions. --Matěj Grabovský | contribs | talk | 20:37, 13 February 2008 (UTC)


 * Yes and Nope, add your name to the list and the Support Sig to your sig, you are free to change the code of the sig as long as it links to the project page. -PatPeter, [[Image:Tournesol.png|20px]] MediaWiki Support Team  00:54, 15 February 2008 (UTC)

Project:Current_issues
I believe I will soon create sections for topics sort of similar to my Wikipedia user talk page, for things such as Images, User Groups, Tables, etc. Anymore possible sections feel free to bring them up. -PatPeter,  MediaWiki Support Team  17:12, 24 February 2008 (UTC)


 * I have created a number of sections and this is my plan for the support desk:


 * Where it says "Click HERE to post a new question" we will make more links such as "Click HERE for support on an extension" and these links will link to subpages of the Support desk such as Project:Support desk/Sections/MWSS, with the link to the edit section in place.
 * We will have to start sorting all the present topics into these section (and make new sections at the same time), or resolve all these topics and make two more archives to go up to 20 I believe would be the number. Then we will no longer use this archiving system but use a more strict way of archiving my topic and time.

I could really use help on this, though I believe I can manage on my own; it will just take longer that way. -PatPeter,  MediaWiki Support Team  19:40, 25 February 2008 (UTC)


 * The current sections are transcluded. We really need help sorting all 88 of the present topics, so if you can, please, help. -PatPeter, [[Image:Tournesol.png|20px]] MediaWiki Support Team  18:54, 27 February 2008 (UTC)

Archives
I want to make all the linked Archives substantiated, so:

Archive 8: http://www.mediawiki.org/w/index.php?title=Project:Support_desk&offset=20070727152518&limit=500&action=history

Archive 9: http://www.mediawiki.org/w/index.php?title=Project:Support_desk&offset=20070901&limit=500&action=history

-PatPeter,  MediaWiki Support Team  22:24, 1 March 2008 (UTC)

Sections

 * Installation Support - Does not need to be moved Project:Support desk/Sections/Installation
 * MediaWiki System Support - Move to Project:Support desk/Sections/System
 * MediaWiki Database Support - Move to Project:Support desk/Sections/Database
 * System Messages/Special Pages/Magic Words Support - Move to Project:Support desk/Sections/OtherProg
 * Template/Table Syntax Support - Move to Project:Support desk/Sections/TemplateTable
 * Image Support - Move to Project:Support desk/Sections/Images
 * Upload Support - Move to Project:Support desk/Sections/Uploading
 * Extension Support - Move to Project:Support desk/Sections/Extension

-PatPeter,  MediaWiki Support Team  21:11, 1 March 2008 (UTC)


 * I had on the subpages because I thought that they would transclude and we would have about 10 ToCs on the SD, but that is not the case so I took that off. -PatPeter, [[Image:Tournesol.png|20px]] MediaWiki Support Team  22:24, 1 March 2008 (UTC)


 * So I just read Sayuri's response to someone at in the Extension Section, and it got me thinking. Do we need a support desk section for Extensions since each extension has its own talk page?  Or, if we decide that we want to limit questions to the Support Desk section (it does have the advantage of showing all questions in a row) and have the Extension Talk pages for other discussions, should we make that explicitly stated on the Extension Talk pages?  Or do people not mind having two places to ask extension-related questions? Smaug  [[Image:Tournesol.png|20px]] 18:56, 10 May 2008 (UTC)


 * Very good observation Smaug! We should get someone to create a template to put at the top of every Extension talk page that reads "For support on this extension, please go to ..." and link the extension page with it. I created the extension section knowing how little help is solved on those talk pages. -PatPeter, [[Image:Tournesol.png|20px]] MediaWiki Support Team  20:56, 12 May 2008 (UTC)

Message from PatPeter
Alright everyone, I would be glad to archive some of these topics for you, but as policy dictates we cannot archive unresolved topics. The fact that resolved topics have not been marked as resolved proves that I would have to do close to all the work involved. Therefore I ask that other Support Team members help me resolve what topics we can so that we can get archiving underway. -PatPeter,  MediaWiki Support Team  20:40, 16 August 2008 (UTC)

Notice
Please all have a look at Project talk:Support desk. Many thanks :-) -- :bdk: 23:45, 3 September 2008 (UTC)

Fixed archives in conjunction of support team policy
I didn't really want to use the work "conjunction", I could not think of a better word. Anyway, I have sorted through all the archives for the support desk here and given each archive 50 topics, as they should have, the minimum and the maximum. -PatPeter  MediaWiki Support Team  04:05, 28 February 2009 (UTC)