Phabricator/versus RT

RT is being migrated to Phabricator
https://phabricator.wikimedia.org is down between 00:00 UTC (16:00 Pacific) and 08:00 UTC (00:00 Pacific).

If you need to report a bug
EMERGENCIES ONLY, the rest can wait! In those eight hours, urgent issues which cannot wait should be brought up either in  on IRC or Project:Support desk. Bugs with security implications should be reported to the email address "securitywikimedia.org".

You can visit to follow the progress of the migration.

RT is/was a tool based on Request Tracker used by the Wikimedia Operations team for managing day to day tasks. After the migration these processes will be handled via Wikimedia Phabricator, with two exceptions, the access-requests@ and procurement@ queues, which will be migrated at a later stage.

RT queues frozen
All the RT queues have been frozen. Please don't send any emails to @rt.wikimedia.org. This includes access-requests@ and procurement@, the two RT queues that which will be in read-only mode during the migration.

The Operations team will be vigilant during the migration (as they usually are, on the other hand). Please contact them only for urgent requests during this period.

Submitting requests to the Operations team
As soon as Wikimedia Phabricator is back, requests to the Operations team will be submitted through the regular process of creating a task, associating them to the #Operations project.

If you really miss sending requests to Ops via email, task@phabricator.wikimedia.org including "#Operations" will do the job as well, but submissions through the web UI are preferred. Please don't use the now deprecated @rt.wikimedia.org email addresses.

access-requests@ and procurement@
Remember, the exceptions to this norm are access-requests@ and procurement@, the two RT queues that will be migrated at a later stage.

RT data migrated to Phabricator
This section lists the fields available in an RT ticket and to which corresponding field in a Phabricator task they were converted.

Note that historical changes in RT tickets (e.g. people that got removed from CC at some point) were not imported. The tickets imported from RT into Phabricator reflect the situation at the time of the migration.

Status:

Known issues
If an RT ticket had several requestors, only the first person was set as Author in the corresponding Phabricator task. Further requestors were not imported. This means that further requestors do not receive notifications. This regression affects 60 open/new/stalled tickets. See T84828.