Growth/FAQ

Welcome to the Growth team FAQ. We hope you will find the information you need. However, if it is not the case, let us know.

Which features are you working on?

 * Newcomer homepage: a new special page, the best place for a newcomer to get started. It includes:
 * Newcomer tasks: a feed of task suggestions that help newcomers learn to edit. Newcomers have been making productive edits through this feed! Know more about this tool.
 * Mentorship module [optional]: each newcomers has a direct link to an experienced user. This way, they can ask questions about editing Wikipedia, less the need to find where to ask for assistance.
 * Impact module: the user sees how many pages views articles they edit received.
 * Help panel: a platform to provide resources to newcomers while they are editing. If they choose one of the suggested tasks on the newcomer homepage, they are guided step-by-step on the process of editing.
 * Welcome Survey: communities can know why newcomers create an account on Wikipedia.

You can have a look at our features summary to know more about it.

Are Growth features effective?
The Growth team found evidence of the effectiveness of these new features.

How is mentoring working with the Growth features?
Each new account receives a mentor taken from a list.

Have you considered to only assign a mentor to people who make some edits?
We don't know what each individual user needs. Some new users may need a confirmation of their right to edit before making their first edit, or with would like to have more information about editing. As a consequence, we provide a mentor to each new account. It is then up to the newcomer to contact their mentor.

How many mentors does a wiki need?
Based on our observation, we advise to have one mentor for each group of 500 new users your wiki gets per month. For instance, if your wiki has 2,500 new accounts per month, your wiki should have at least 5 mentors.

How many messages does a mentor receive per week?
It is difficult to know. It depends on how motivated newcomers are, and on the number of mentors for the wiki.

On average, we observe between 0 to 6 messages per week, with important fluctuations between weeks.

What kinds of questions do newcomers ask?
From the observations we have made, questions are mostly about basic editing.

Our wiki already has a mentoring project. Is the Growth mentoring system replacing it?
We assume that your mentoring system is a list of experienced users who are available for motivated new users, who have specific questions about specific topics. Most are listed on Wikidata.

It is up to your community to find the right way to integrate the Growth mentoring feature. Some options include:

Replace your mentoring system with the new one

If your mentoring system hasn't much success, it could be replaced by the Growth team features.

Have both systems working in parallel

You can imagine to have two roles:


 * Growth mentoring takes care of the newcomers basic questions,
 * The existing mentoring can take care of newcomers who are more involved.

In this case, you might have to translate the interface for Growth features using your own terms.