Help:Growth/Tools/Help panel

You are using the help panel and you are curious about it. Thank you!

That tool is part of the Growth team project "Focus on help desk".

While it is part of an experiment, this tool on only available on some Wikipedias. It works both on desktop browsers and mobile browsers (no support for apps).

Purpose of this tool
The goal of that feature is to:


 * 1) help new users finding help pages and how-to-s
 * 2) ask a question to experienced users if they haven't found what they need in help contents
 * 3) get replies to questions about editing

How to use it
On any article you edit, you will see a blue button labelled "". Click on this button to open the Help panel.

The Help panel lists some help pages, maximum 5. Those help pages would solve most cases concerning editing. Click on one of those links to open that page in a new tab of your browser.

If you can't find the help you need you can have a look at all Help contents that exist, by clicking on "".

If you still can't find the help you need you can ask a question to an experienced user, using the "" section.

When you post a question, that question goes to the Help desk. That page is curated by experienced editors, who volunteer to reply to newcomers questions.

Tips on how to post a good message


 * explain what you try to do
 * describe how you have tried to do it, steps by steps and what blocks you

When the question is posted, it goes to the help desk, where a volunteer editor will reply to you. You will be informed of the reply by a mention in your notifications: Please reply to the message on the page where it is posted.

If you are using the tool
You can tell us what you think about this tool on the feedback page. Please write in the language you prefer.

We welcome any suggestions about improvements, questions you may have about the projects or problems you have using the help panel.

If you want to help newcomers
Please synchronize with other people replying on the help desk. You can also read some best practices about how to reply on the help desk.

Frequently Asked Questions
Where is my question?

You question has been posted on the Help desk. You can find it by checking on your contributions. You will find that link on the top right of the screen, near of your username.

'''Nobody has replies to my question. What can I do?'''

Be patient! :) Questions are handled by volunteers who may be offline.

You can check the message you've posted to be sure that you:


 * explain what you try to do
 * describe how you have tried to do it, steps by steps and what blocks you

Also, some questions can be about complicated things that experienced users have never faced. They may need time to provide you a reply.

How can I disable this panel?

You can disable this panel by either:


 * clicking on the cog icon on top of the help panel
 * go to your preferences, in the Editing tab.

How the links to help contents have been chosen?

They have been chosen by the community after a discussion. They may change during the experiment, while questions asked by newcomers on the help desk may surface a missing help content.

How to know more about the reasons that feature exists and the project?

You can read the detailed page about the project (in English only) and ask us about it on the feedback page.