In-context help and onboarding/tr

“Bağlam İçi Yardım ve Katılım” yeni viki editörlerinin elde tutulmasını iyileştirmek için, onlara araştırmaların yeni kullanıcı başarısını etkilediği konularında kısa eğitimler ve diğer eğitim deneyimleri vererek bir projedir. “Bağlam içinde” burada öğreticilerin, kullanıcıların vikiler üzerindeki mevcut etkinlikleri ile ilgili ve onlar tarafından tetikleneceği anlamına gelir. Örneğin, kullanıcı işlemlerine yanıt olarak (ör. ilk kez Düzenle'yi tıklamak), etkinliklere (ör. kullanıcının ilk geri dönüşü) veya önceden tanımlanmış kilometre taşlarına (kullanıcının düzenlemesine) yönelik öğreticiler sunabiliriz. İkincil bir fayda olarak, bu otomatik eğitim sisteminin yeni editörleri destekleyen gönüllülerin çalışmalarını daha yönetilebilir hale getireceğini ve devriye için biriken işleri azaltacağını umuyoruz.

Uygun küçük ölçekli deneylerden sonra nihai ürün, toplulukların kendi geliştirdikleri eğitim modülleriyle genişletebilecekleri genelleştirilmiş bir Vikipedi Yardım hizmetini içerebilir. Bağlam İçi Yardım ve Katılım, İşbirliği ekibinin bir projesidir.

Bu devam eden bir projedir; güncellemeler için bu sayfayı izlemekten çekinmeyin.

Arka plan
2017 yılında Wikimedia Vakfı Yeni Editör Deneyimleri başlığı altında önemli bir araştırma programı başlattı. Nihai proje raporu bu problem beyanıyla açılır:"Vikipedi, kendini sürdürmek, kalitesini ve dengesini arttırmak için farklı geçmişlere sahip sürekli yeni üretken editör akını gerektirir. Ancak, yaklaşık on yıldır, projenin katkıda bulunan topluluğunun büyüklüğü durdu." Rapor, yeni editörlerin karşılaştığı en büyük sorunları analiz eden ve bu engellerin üstesinden gelmek için stratejiler öneren 11 “kilit bulgu” belgesini sürdürüyor. 2017 yılının sonunda, Vakfın dört bir yanından gelen disiplinler arası bir ekip, raporun sonuçlarına göre hareket etmenin yollarını keşfetmek için bir dizi çalıştayda bir araya geldi. 11 bulguları inceledikten sonra, takım en önemli ve eyleme geçirilebilir olarak dört tanesini seçti. Bu dört ana bulguyu özetlemek gerekirse:


 * Yeni editörlerin en büyük zorlukları kavramsaldır: Vikipedi'nin noterlik, tarafsızlık ve doğrulanabilirlik gibi “sütunları” dahil viki politikalarını anlamıyorlar (bulgu #8).
 * Yeni editörlerin kavramsal boşlukları arasında, vikilerin topluluk süreçleri aracılığıyla kendileri gibi gönüllüler tarafından nasıl yapıldığını temelde anlamamış olmaları (bulgu #5).
 * Yukarıdaki kavramsal konulara ek olarak, yeni editörler araç ve düzenleme süreçlerinde ustalaşmak için mücadele ediyorlar. Bu arada, bu süreçler hakkında öğrenmeyi özellikle tartışma sayfaları ve kullanıcı yardımı daha kolay hale getirmesi gereken mekanizmalar sezgisel değildir ve keşfedilmesi zordur (bulgu #9).
 * Son ana bulgu bir yaklaşım önerir: editörlerin becerilerini geliştirmenin en iyi yolu, tek seferde büyük, tek seferlik bilgi indirmeleri yerine yinelemeli, aşamalı öğrenmektir (bulgu #7).

Atölye ekibi, bu temel bulguları bir araya getirerek çözümleri araştırdı. Tartışılan birçok fikirden Bağlam İçi Yardım ve Katılım, tanımlanan sorunlara en iyi şekilde cevap veren fikir olarak seçilmiştir.

İlkeler ve Yaklaşım
In-Context Help responds directly to the conceptual and informational gaps discussed above (findings #8, #9 and #5) The approach is progressive and iterative (finding #7). It augments the existing help-page system (finding #9). And the “push” nature of the interventions means this system has the potential to touch users broadly. In addition, the following key features and principles will guide the system’s design and ensure its success.
 * Applied learning: Users will be more receptive to information that relates directly to their current activities and problems. By applying tests to the user’s contribution, (e.g., by measuring that X amount of text was added with no citation) we can target lessons more precisely.
 * Effective communication. Written tutorials must be short and clear, distilling ideas to their essentials. Demonstrations and interactive training simulations are probably the best way to communicate processes.
 * Coordinate the interventions. Logic will be required to ensure that users don’t get multiple help messages in response to a single action or see the same messages over and over. Help topics might also be sequenced or graduated, so that the same situation triggers a more advanced tutorial once the user has met certain conditions.
 * Findable when needed. Some users may perceive just-in-time help as an interruption, to be dismissed summarily. As a backup, then, there should be a place where persistent New User Help modules can be accessed at a time of the user’s choosing (see mockup).
 * Minimize intrusion. Because of the proactive nature of the interventions, we need to design so as to minimize frustration. For example, a specific “Newcomer Mode” preference, which a user might accept with the understanding that it entails extra guidance, could reduce resistance among more independent editors while freeing us to design more impactful experiences for those who opt in.
 * Start small and iterate. Because we wanted to learn more about mid-sized wikis, the original New Editors Experience researchers focused on Korean and Czech Wikipedias. The In-Context Help and Onboarding system will likely be deployed and tested first on these two wikis, along with a few others yet to be determined.

Timeline
In-Context Help and Onboarding is currently in early planning stages. Research and design will ramp up in July, 2018, and active product development should start some time around January, 2019.

Feedback
We’re very interested to hear your thoughts on the project and approach outlined above. Where have you seen good examples of onboarding and automated help? What have you learned at your own wiki? Please add comments to the project talk page.

Right now, our focus is on thinking through the “content” that will best help new users succeed and the "triggers" that will ensure users get information in situations that will make it meaningful for them. See the draft list of what we’re calling “lessons and triggers” below. What does your experience tell you we can skip? What have we forgotten? We’d particularly be grateful for input from people who have experience supporting or teaching new wiki users. Please share your insights (in any language).

A draft list of ‘lessons’ and 'triggers' (updated 2018-03-22)
Below is a very preliminary list of possible training topics. What is missing? What can we skip? Remember, this system is designed to get new registrants past the first pitfalls in their user journeys; it’s not a comprehensive training course (though it can grow over time). What is the minimum set of interventions that, as a first release, can make a difference to new editor success?
 * Library links: The “Library” links you’ll see below are to items in the Wikimedia Training Library. These are provided as examples of the type of content a given lesson might include; we won’t be using them verbatim.
 * Groups 0-4: Think of these groupings as corresponding to experience levels. The lessons don't have a sequence, per se, but the same user action might trigger a Group 1 lesson for a very new user and a Group 2 lesson after the user has progressed.
 * Triggers: The “lessons”  are meant to relate to, and be triggered by, users' current activities on the wikis. Getting the triggers right will be crucial to having users perceive our support as helpful and relevant. The examples here need more thought, so please share your ideas.

Group 0, Welcome

 * Welcome sequence—segments include:
 * Wikipedia is created by users like you—be bold (cf Library).
 * Explain Newcomer preference—“You are now in Newcomer Mode,” and allow to opt out.
 * Connect to help resources: user talk page (where we'll have added newcomer help modules); explain special Newcomer help links they’ll see around, how to search for “help:subject,” direct to human help if available (e.g., Teahouse, Forum des nouveaux)?
 * If user didn’t include an email address, explain how having this can help us help them, and offer form to add now (cf Library).
 * End with a form: "Now that you’re here,  what do you want to do today?" 1) improve an existing article, 2) learn about how Wikipedia works, 3) communicate with a user 4) write an article.
 * Trigger: On registration
 * Actions that occur at the same time: 1) put a note on the user talk page from a local user welcoming and reinforcing offer of help and assistance (see example), 2) replace help icons on key tools/pages with Newcomer Help icons that link to Newcomer modules.


 * Find an article to contribute to (suggest job queues for newcomer-appropriate jobs and/or subject-based projects—needs more thought).
 * Trigger 1: In the Welcome sequence, the user answers that they want to “improve an existing article.”
 * Questions: what are the most newbie friendly jobs?


 * Find an article that needs to be written (not sure how this might work—needs more thought).
 * Trigger 1: In the Welcome sequence, the user answers that they want to “write an article.”
 * Questions: perhaps this should just be an early module in a revised Article Wizard tool?

Group 1, Things everyone should know

 * “You’ve got a message”—introduce user talk page idea; introduce notification badges and panels (how you know you got a message).
 * Trigger 1: As above during the "Welcome sequence" we put a note on the use talk page. If the user sees the notification and goes to her talk page, launch lesson. But we don’t otherwise prompt or point to the message or email the user about it immediately after the welcome.
 * Trigger 2:  If the user doesn’t open the notification or talk page, send her an email after X days (one day?). This encourages the user to come back. The message contains a prominent link that launches the lesson.
 * Trigger 3: If user still hasn’t seen the message/talk page on next visit to the wiki, launch lesson.
 * Offer follow-on lessons: “Answer a user message,” “Contribute to a talk page discussion”


 * Neutral point of view (cf Library)
 * Trigger 1: User makes contribution of a size large enough for POV to be an issue.
 * Trigger 2: As one of a small, perhaps rotating series of key modules offered as a verification step after first X edits, or until “permanent dismissal” (rough concept mockup).
 * Offer follow-on lessons: “The importance of including citations”


 * Neutral point of view with warning that editing high-risk pages may lead to revert
 * Trigger 1: User makes an edit on a high-traffic or Featured article.
 * Trigger 2: User makes an edit on a controversial or protected page, identified as such by specified templates (E.g.,  Controversial topics, Pages under discretionary sanctions, Recent deaths, Semi-protected pages—and their cognates on each wiki.)
 * Offer follow-on lessons: “The importance of including citations”


 * Verifiability (includes no original research) (cf Library and Library)
 * Trigger 1: As one of a small, perhaps rotating series of key modules offered as a verification step after first X edits, or until “permanent dismissal” (rough concept mockup).


 * The importance of including citations ( and what are good sources) (cf Library, 2, 3)
 * Trigger 1: The user has made a contribution of X size without including a citation.
 * Trigger 2: As a (non-distracting) suggestion when pasting content of X size.
 * Trigger 3: As a follow-up suggestion to improve the page on Save when contributing to an article identified as lacking citations.
 * Note: requires a slightly different message from #1, which is triggered by user possibly making a “mistake.”
 * Trigger 4: The user contributes an article that gets tagged for no citations.
 * Note: since this will happen when the user is not on the wiki, we should 1) send the user a friendly, “Newcomer email” and notification about it, 2) pop a message next time the user returns logs in to the wiki.
 * Offer follow-on lessons: “How to add a citations”


 * Notability (cf Library and Library)
 * Trigger 1: The user clicks on the “create” link after entering an unknown pagename or clicks on a redlink.
 * Trigger 2: the user saves an edit that includes no references to an article that carries a template questioning its notability.
 * (Note: this trigger would likely require a message with slightly different wording from that given in response to Trigger 1)
 * Offer follow-on lessons: "The importance of including citations," "How to add a citations,” “What is encyclopedic content?"


 * Importance of  the edit summary (cf Library )
 * Trigger 1: The user saves an edit but does not marke the edit as minor or include an edit summary.
 * Note: this requires conflict management with lessons like Verifiability. E.g., the same action might trigger both, so Verifiability should get precedence, then this show up the next time.


 * Assume good faith, be respectful, don’t panic if someone edits or remove your work. (cf Library)
 * Trigger 1: The one of the user’s edits gets reverted or undone.
 * Trigger 2: An article the user created is deleted or marked for deletion.
 * Trigger 3: Upsell from “Contribute to a talk page”
 * Note: since #1 and #2  will happen when the user is off-wiki, we should 1) send the user a friendly, “Newcomer email” and notification about it, 2) pop a message next time the user logs in.


 * How to make a citation, Visual Editor/citoid (cf Library, Library, tutorial )
 * Trigger 1: An editor using Visual Editor clicks the “Cite” button for the first time.
 * Trigger 2: The user clicks a new “New User Help” icon/link we add to the Citation tool.
 * Trigger 3: As a  follow-on lesson from “The importance of including citations”.


 * Answer a user message (indenting and signing) (cf Library, Tutorial, video)
 * Trigger 1: The user gets a message on her user talk page (excluding the initial Welcome message).
 * Trigger 2: The user is mentioned in a discussion or edit summary.
 * Trigger 3: As an upsell from the “You’ve got messages” and “Assume good faith” lessons.
 * Offer follow-on lesson: “Assume good faith, be respectful”

Group 2, Basic skills and more concepts—very preliminary ideas

 * What is encyclopedic content—Wikipedia is not a dictionary, directory, collection of documents…. (cf Library)
 * Join in a talk page discussion (purpose of talk pages, basic Wikitext and etiquette) (cf Library, Tutorial)


 * Content is free and must be copyright free (cf Library and Library)
 * You can watch a page (Watchlist) (cf Library)


 * Conflict of interest
 * Intro to editing—basic VE overview, visual vs. source editing, switching between the two,   (cf Library  and Library)

Group 3, Going deeper—very preliminary ideas

 * Write an article...
 * Explain about template messages
 * Biographies of living persons
 * Something about harassment/Friendly Spaces policy (cf Library)