Toolserver:Getting help

Visitors

 * I found a bug / problem in a particular tool.
 * First look at the status page to see if there is a known problem at the moment (if you are unsure with the result, go to the next step).
 * Check who the author of the tool is. Normally, you can see this in the url: the tool-author's name is after the ~. So, if the url is http://toolserver.org/~dab/dummytool.php, the tool-author is dab.
 * Contact the tool-author.
 * The best way to do this is through JIRA. Go to the project-list to see if the tool-author has a project there; if he/she does, file in a bug report.
 * If he/she has no JIRA project, write him or her an email. Every tool-author has an email address in the format tool-author@toolserver.org.
 * Please be patient. Our tool-authors do it for fun, just like you :-).

Toolserver users
Check this site! A lot of documentation is available for common issues that Toolserver users will experience.
 * I don't know how to do something.

There are two primary venues to speak with other Toolserver users: No matter which method you use, please remember to be polite and patient.
 * I need to speak with someone about an issue.
 * Mailing list
 * IRC

File a request in JIRA. Be sure to specify which server you want the software installed on!
 * I need a software package installed.

Category:Documentation