Developer Satisfaction Survey/2021/Importance vs satisfaction



  📖 Developer Satisfaction 2021 The developer satisfaction survey is an annual survey of the Wikimedia developer community.

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🤼 Importance vs Satisfaction
<div class="dss-main_big-numbers dss-main_big-numbers-blue"> <div class="dss-main_big-numbers-number">1 <div class="dss-main_big-numbers-explainer"> <div class="dss-main_big-numbers-icon">🐺 <div class="dss-main_big-numbers-explainer"> Only 1 person was neutral about Phabricator's importance for their work

For each category, we asked respondents How important is this for your work? on a scale of 1–5.

The chart below groups 5 and 4 responses as "Important" and 1 and 2 responses as "Not Important".



Gaps
We can use satisfaction and importance to find our gaps.

The lower the score on the chart below—the bigger the difference between importance and satisfaction—the more resources we should spend to improve it.



Phabricator has a high satisfaction, BUT it has an even higher importance, which is why there's a gap.

Beta has a low satisfaction, BUT low importance, which is why there's no (significant) gap.

This chart uses a type of gap analysis known as Importance-Performance Analysis (IPA). It compares the means of likert categories of importance and satisfaction to make a determination about where an organization should spend its resources.

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