Documentation/Maturity model for MediaWiki technical documentation

Overview
This page contains a tentative outline, research and citations for a maturity model for MediaWiki technical documentation. The maturity model is intended to guide assessments about the quality of existing technical documentation and help set standards for planning future technical documentation on MediaWiki projects.

This is a current Q3 (Jan/Feb/March 2019) for the Wikimedia Developer Advocacy team.

https://phabricator.wikimedia.org/T212003

Capability maturity model levels
There are five levels defined along the continuum of the model and, according to the SEI: "Predictability, effectiveness, and control of an organization's software processes are believed to improve as the organization moves up these five levels. While not rigorous, the empirical evidence to date supports this belief."


 * 1) Initial (chaotic, ad hoc, individual heroics) - the starting point for use of a new or undocumented repeat process.
 * 2) Repeatable - the process is at least documented sufficiently such that repeating the same steps may be attempted.
 * 3) Defined - the process is defined/confirmed as a standard business process
 * 4) Capable - the process is quantitatively managed in accordance with agreed-upon metrics.
 * 5) Efficient - process management includes deliberate process optimization/improvement.

Citations, resources, readings

 * J. Hackos, Managing Your Documentation Projects. New York: John Wiley & Sons, 1993
 * J. Hackos, Information Process Maturity Model, 017 IEEE International Professional Communication Conference (ProComm), 2017
 * S. Huang, S. Tilley, Towards a documentation maturity model, SIGDOC '03 Proceedings of the 21st annual international conference on Documentation, 2003
 * https://en.wikipedia.org/wiki/Capability_Maturity_Model
 * Maturity Models 101 - Carnegie Mellon SEI:
 * Measurement and Analysis in Capability Maturity Model Integration Models and Software Process Improvement
 * https://resources.sei.cmu.edu/library/asset-view.cfm?assetid=11965
 * https://opensource.com/open-organization/17/10/readme-maturity-model
 * http://www.contentstrategyinc.com/understanding-content-maturity-model/