Reading/Multimedia/Media Viewer/Survey

To evaluate user satisfaction with Media Viewer, we are running a short survey in multiple languages (Catalan, Dutch, English, French, Hungarian, Spanish, Portuguese).

About this survey
The goal of this survey is to validate whether or not Media Viewer is useful to its largest user group: readers. To date, we have mostly heard from power users: logged-in editors who took the time to enable Media Viewer as a Beta Feature in their preference and post on our discussion page. This power user group is not representative of the larger public we serve, so we want more feedback from all key stakeholders to make informed decisions about this tool.

A survey form is needed to gather this feedback because most readers are not willing to edit talk pages, which they find overwhelming and hard to use. We are using Survey Monkey for this project, because it provides a variety of tools for designing, collecting and analyzing feedback, as well as for sharing the results (see live survey results). We've used this tool for other projects like AFT, Echo and Flow, and it's very practical -- while we do not have free software tools that can provide a comparable level of service without additional development.

Here are this survey's key features:
 * Show prominent 'Leave feedback' button above the fold in Media Viewer (go to this beta site, then click on any picture to see the Media Viewer's feedback button)
 * Display bullhorn icon for that button (to the left of the new 'Use this file' tool)
 * Show a tooltip explaining what it does on icon hover: "Leave feedback about this new media viewing experience"
 * Link it to a short survey form that doesn't require login, at this URL: https://www.surveymonkey.com/s/media-viewer-1
 * Show the survey in a small pop-up window floating above the Media Viewer, so users can still see it when they answer the questions
 * Only show this link for one month after public launch on each site where is available (e.g. for English: MediaWiki.org, English Wikivoyage, Wikimedia Commons, English Wikipedia)
 * Provide other language versions of this survey on some pilot sites (e.g.: Catalan, Dutch, French, Hungarian, Spanish, Portuguese)
 * Add a site code as the last parameter of this survey URL, so we can sort survey results by site (e.g.: 'c="enwiki", etc.)

Highlights
Overall survey response so far is generally favorable, as of April 29, 2014:
 * English Survey: 71% find the tool useful, 11% don’t find it useful, 17% are not sure (70)
 * Hungarian Survey: 55% find the tool useful, 40% don’t find it useful, 5% are not sure (388)
 * Catalan Survey: 70% find the tool useful, 12% don’t find it useful, 18% are not sure (33)

Note that approval ratings are increasing on all surveys (e.g.: Hungarian was at 42% a week ago, now up to 55%), which suggests that people appreciate tool more as time goes on. This could be due to users learning how the tool works, as well as images loading faster with more thumbnails cached.

Here are are the most frequent requests from Hungarian users:
 * Too slow (17)
 * Blurred images (6)
 * More image sizes, want to zoom (4)
 * Can't see images well -- or at all (4)
 * Return where I clicked on article (scroll bug, now fixed)

And here are are the most frequent requests from Catalan users:
 * Zoom
 * Mobile version
 * Unaware of loading process when seeing blurry images (should be solved by the prominent progress bar)
 * Metadata discovery (bug doesn't show data panel animation, should be fixed)

As Media Viewer is deployed on more sites, we will add highlights from Dutch, French, German, and Portuguese surveys. Note that we are already seeing many requests for a basic zoom feature from some of these surveys as well, leading us to believe this will be a critical feature to provide (see card #504 - Basic Zoom).

Dashboards
Here are links to dashboards with live results for current surveys, as well as survey forms - and comments where available:


 * First pilots:
 * English results dashboard | Comments | Survey form
 * Hungarian results dashboard | Comments | Survey form
 * Catalan results dashboard | Comments | Survey form


 * Large Wikis (coming soon):
 * Dutch results | Survey form
 * French results | Survey form
 * German results | Survey form
 * Portuguese results | Survey form
 * Spanish results | Survey form

Selected comments are included below, along with any resolution by the development team. To read all comments, click 'Show replies' in the second section of the live dashboard.

Comments

 * It's really pretty, but how do I edit the picture's associated page? (like file:picture.jpg?) (note: I extensively use a private MediaWiki install, but I seldom edit normal wikipedia).
 * Question number one - do not ask two question and then yes/no. Its useful for viewing yes, but for learning I dont know. Then I probably would like some zooming, and som bobbles to tell whats on the picture. I think it nice, but the letter f should give full screen. "home" and "end" should go to the first and last image respectly. It shouldnt say "use this file" when the file is non-free, and it should warn you if the image isnt free outside US, or outside United States Court of Appeals for the Ninth Circuit. If I press the image it should go away again.
 * Go to https://ca.wikipedia.org/wiki/Llaunes_de_sopa_Campbell's Look at the second image (photo of Andy Warhol). Hover over "More details at Wikimedia Commons". Look at the size of the box and where the "pointer" is pointing. (I'm viewing on a 13" MacBook Air, probably 1440x900 resolution.
 * I had a problem with an image I updated in the Commons. The thumbnail reflected the change on the page where the image was used, but I had to realize to empty cache to refresh the image in the MediaViewer.
 * Not too bad, but usually I want to go directly to the file page, and this just gets in the way. I also find it strange that the license links to the file page (shouldn't it link to a statement of the license?) but the title isn't clickable (I'd link it directly to the file page).
 * I love that it has been created, but as with all similar browsers I am confused as to how to find the advanced tools.
 * It could be useful, but the images are blurry when they pop open and they never clear up. That's annoying. Also, it was really hard to get this survey to open up. I kept clicking on something that didn't really look clickable, and nothing happened, until finally this janky thing opened. The 'submit' button is barely visible, after I resized this window to almost full screen. I use Firefox on OS X (mavericks). I have ad blocker extension, if that makes a difference.
 * Preloading of pictures should happen.
 * Resolution: We plan to work with operations to pre-render thumbnails in coming weeks.
 * Every user needs to see description of the picture - without other action!
 * Resolution: We're passing on this recommendation to our designers. Hard to fit long descriptions in small space, though.
 * Make the transition low-res -> hi-res a bit faster.
 * Resolution: This issue could be addressed by pre-rendering thumbnails in background. See above.
 * The licensing (Public Domain, CC BY-SA 3.0, etc.) should link to a dedicated page describing the license and restrictions of it. The title of the image should link to the actual File page.
 * Resolution: #221 License links to Creative Commons in Media Viewer
 * Closing the viewer should bring you back to the place in the article you were at when clicking on it (currently returns you to top of article, on FF). And this window should be scrollable by default (had to full screen it to get to the submit button)
 * Resolution: #439 Page is scrolled back to top when the viewer is closed

Contents
Here are the contents of this survey (see actual form). We will invite community champions to translate this survey into different languages, so we can get early feedback from readers before we are ready to deploy on English Wikipedia.

Below are the sections that require translating:

Tooltip
Leave feedback about this new media viewing experience

(This tooltip appears when you hover over the 'bullhorn' feedback button in the Media Viewer. Clicking on that button opens the survey below.)

Survey
We'd like your feedback on the 'Media Viewer' feature you are now using. This feature improves the way images are displayed on Wikipedia, to create a more immersive experience. What do you think about this new multimedia experience?

1. Is this media viewer useful for viewing images and learning about them?
 * Yes
 * No
 * Not sure

2. What do you think of this new viewing experience? How could it be improved? [blank text field]

3. How would you describe your participation on Wikipedia?
 * I never edit Wikipedia
 * I have edited a few articles
 * I frequently edit articles
 * I have added a few images to articles
 * I have uploaded a few images to Wikimedia sites
 * I frequently add or upload images
 * I have used images outside Wikimedia sites (e.g.: slides, blog)


 * You agree your responses may be used in accordance with these terms. This survey is powered by Survey Monkey and their use of your information is governed by their privacy policy>.

[Submit]

(Clicking on Submit goes to the Thank you page if they answered required questions. If not, it shows the 'Answer required' prompt below.)

Answer required
This question requires an answer.

(Shown if they do not answer required questions.)

Thank you
Thank you!

Thanks for sharing your feedback! Your comments are important to us. We will improve this feature in coming weeks, based on what you and others told us.

More feedback? May we contact you with more questions about your experience?

If so, please add your email address below (optional)

Your email: [ blank text field ]

Your email will be kept private in accordance with our Privacy Policy, and will only be used by the Wikimedia Foundation to communicate with you and send you updates on your feedback.

Much appreciated.

[Previous] [Done]

Invalid format The comment you entered is in an invalid format.

(this error message is only shown if their email address is not formatted properly.)