Thread:Project:Support desk/admin account not in Bureaucrats or Administrators Group

I have created a hosted wiki with my provider. The install created an account called "admin" and I can successfully log in with it. However, it is not in the Administrators or Bureaucrats groups so I'm stuck in a loop of not having rights to increase my rights. I was even able to add the user_id to the groups in the database but no joy with then having rights in the interface to create other groups, assign, etc.