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-->  <body lang=EN-IN style='tab-interval:36.0pt'> <h1 style='margin-top:0cm'><span lang=EN-US style='font-size:12.0pt;mso-bidi-font-size:

14.0pt;line-height:115%'>Process of Collections for Maestro – V21 Consolidated

customers – <o:p></o:p>    <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:

11.0pt;line-height:115%'><o:p> </o:p>   <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:

11.0pt;line-height:115%'>V21 acts as the master for all the Collection

activities for both V21 only accounts and consolidated accounts. When an

account is in Collections, the BAN is updated with Delinquent status and the FA

Collection status is updated as “In Collection since MM/DD/YYYY”. This is

however not applicable in the case of CLM Suspension, Only the BAN is updated

as Delinquent.<o:p></o:p>   <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:

11.0pt;line-height:115%'>To put an account into Collections we increase its AR

Balance. This can be done by creating a Charge on the account.<o:p></o:p>   <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:

11.0pt;line-height:115%'>Open BAN  <span lang=EN-US style='font-size:

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Bill  <span lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:11.0pt;

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Pending Charges and Credits<o:p></o:p>   <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:

11.0pt;line-height:115%;mso-no-proof:yes'>Click on New Charge and select an

Immediate Charge that increases th AR Balance. <span lang=EN-US

style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%'><o:p></o:p>   <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:

11.0pt;line-height:115%'>Now run Collection jobs in the Environment and verify

that the BAN status is updated as Delinquent.<o:p></o:p>   <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:

11.0pt;line-height:115%'>The Delinquent status on the BAN is as shown below – <o:p></o:p>   <p class=MsoNormal><span style='font-size:10.0pt;mso-bidi-font-size:11.0pt;

line-height:115%;mso-ansi-language:EN-IN;mso-fareast-language:EN-IN;mso-no-proof:

yes'><![if !vml]><img width=623 height=479

src="ProcessofCollectionsforMaestro_files/image002.jpg" v:shapes="Picture_x0020_2"><![endif]>  <span

lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:11.0pt;line-height:115%'><o:p></o:p>   <p class=MsoNormal><span lang=EN-US style='font-size:10.0pt;mso-bidi-font-size:

11.0pt;line-height:115%'>Once the account is in Collections a collection path

is assigned to the account containing a sequence of steps that are initiated to

encourage customer to pay off the bills. <o:p></o:p>   <p class=MsoNormal> <o:p> </o:p>