Reading/Multimedia/Media Viewer/Survey

To evaluate user satisfaction with Media Viewer, we plan to run a short survey for this tool, so that we can tell if it's useful to our users.

Contents
Here are the contents of this survey (see actual form). We will invite community champions to translate this survey into different languages, so we can get early feedback from readers before we are ready to deploy on English Wikipedia.

Below are the sections that require translating:

Tooltip
Leave feedback about this new media viewing experience

(This tooltip appears when you hover over the 'bullhorn' feedback button in the Media Viewer. Clicking on that button opens the survey below.)

Survey
We'd like your feedback on the 'Media Viewer' feature you are now using. This feature improves the way images are displayed on Wikipedia, to create a more immersive experience. What do you think about this new multimedia experience?

1. Is this media viewer useful for viewing images and learning about them?
 * Yes
 * No
 * Not sure

2. What do you think of this new viewing experience? How could it be improved? [blank text field]

3. How would you describe your participation on Wikipedia?
 * I never edit Wikipedia
 * I have edited a few articles
 * I frequently edit articles
 * I have added a few images to articles
 * I have uploaded a few images to Wikimedia sites
 * I frequently add or upload images
 * I have used images outside Wikimedia sites (e.g.: slides, blog)


 * You agree your responses may be used in accordance with these terms. This survey is powered by Survey Monkey and their use of your information is governed by their privacy policy>.

[Submit]

(Clicking on Submit goes to the Thank you page if they answered required questions. If not, it shows the 'Answer required' prompt below.)

Answer required
This question requires an answer.

(Shown if they do not answer required questions.)

Thank you
Thank you!

Thanks for sharing your feedback! Your comments are important to us. We will improve this feature in coming weeks, based on what you and others told us.

Much appreciated.

[Previous] [Done]

(Clicking on Done goes to the Media Viewer product page on MediaWiki.org)

Features

 * Show prominent 'Leave feedback' button above the fold in Media Viewer (go to this beta site, then click on any picture to see the Media Viewer's feedback button)
 * Display bullhorn icon for that button (to the left of the new 'Use this file' tool)
 * Show a tooltip explaining what it does on icon hover: "Leave feedback about this new media viewing experience"
 * Link it to a short survey form that doesn't require login, at this URL: https://www.surveymonkey.com/s/media-viewer-1
 * Show the survey in a small pop-up window floating above the Media Viewer, so users can still see it when they answer the questions
 * Only show this link for one month after public launch on each site where is available (e.g. for English: MediaWiki.org, English Wikivoyage, Wikimedia Commons, English Wikipedia)
 * Provide other language versions of this survey on some pilot sites (e.g.: Catalan, French, Hungarian, Spanish, Polish, Portuguese, etc.)
 * Add a site code as the last parameter of this survey URL, so we can sort survey results by site (e.g.: 'c="enwiki", etc.)

Dashboards
Here are dashboards with live results for current surveys:
 * English survey
 * Hungarian survey
 * Catalan survey

Selected comments are included below, along with any resolution by the development team. To read all comments, click 'Show replies' in the second section of the live dashboard.

Comments

 * Go to https://ca.wikipedia.org/wiki/Llaunes_de_sopa_Campbell's Look at the second image (photo of Andy Warhol). Hover over "More details at Wikimedia Commons". Look at the size of the box and where the "pointer" is pointing. (I'm viewing on a 13" MacBook Air, probably 1440x900 resolution.
 * I had a problem with an image I updated in the Commons. The thumbnail reflected the change on the page where the image was used, but I had to realize to empty cache to refresh the image in the MediaViewer.
 * Not too bad, but usually I want to go directly to the file page, and this just gets in the way. I also find it strange that the license links to the file page (shouldn't it link to a statement of the license?) but the title isn't clickable (I'd link it directly to the file page).
 * I love that it has been created, but as with all similar browsers I am confused as to how to find the advanced tools.
 * It could be useful, but the images are blurry when they pop open and they never clear up. That's annoying. Also, it was really hard to get this survey to open up. I kept clicking on something that didn't really look clickable, and nothing happened, until finally this janky thing opened. The 'submit' button is barely visible, after I resized this window to almost full screen. I use Firefox on OS X (mavericks). I have ad blocker extension, if that makes a difference.
 * Preloading of pictures should happen.
 * Resolution: We plan to work with operations to pre-render thumbnails in coming weeks.
 * Every user needs to see description of the picture - without other action!
 * Resolution: We're passing on this recommendation to our designers. Hard to fit long descriptions in small space, though.
 * Make the transition low-res -> hi-res a bit faster.
 * Resolution: This issue could be addressed by pre-rendering thumbnails in background. See above.
 * The licensing (Public Domain, CC BY-SA 3.0, etc.) should link to a dedicated page describing the license and restrictions of it. The title of the image should link to the actual File page.
 * Resolution: #221 License links to Creative Commons in Media Viewer
 * Closing the viewer should bring you back to the place in the article you were at when clicking on it (currently returns you to top of article, on FF). And this window should be scrollable by default (had to full screen it to get to the submit button)
 * Resolution: #439 Page is scrolled back to top when the viewer is closed