Translations:Growth/Focus on help desk/10/en


 * 1) Invite new editors to the help desk.  We had four ideas for how to invite them: by posting on their talk pages, by using banners, through email, or by adding a link in the editing context.  We have decided to invite new editors to the help desk by adding a clear and obvious link to the help desk inside their editing experience, which we are calling the "help panel". That's for these reasons:
 * 2) * We know from the New Editor Experiences research that getting help in-context is important. This would offer a link to get help at the moment when users need it, and in a place that currently has no clear way to get help.
 * 3) * We have open questions around the "In-context questions or chat" idea, and this will help us learn whether there is demand for such a feature.
 * 4) Once we are successful at driving new editors to the help desk, undertake improvements to the help desk itself that make it a better place to ask questions.  This might include listing new questions at the top of the page or notifying new editors when their questions have been answered.