Growth/Mentor dashboard/ja

背景
チームは2019年5月に新規参加者のホームページを立ち上げました. このホームページには指導役モジュールを組み込んであり、新規参加者はそこで指導役に直接、質問ができます. 現在のところ、経験歴のある利用者は活動するウィキで指導役名簿に登録すると無作為抽出で担当する初学者が決まります. 指導役には初学者から連絡があり質問が来るまで、誰を担当するのかわかりません. チームでは指導役ダッシュボードの開発を決め、指導役ツールをまとめて置く場所を作って指導役の皆さんのウィキペディア体験を向上できないかと考えました.

Growth チームは2020年、指導役ダッシュボードに関するブレインストームの日を開いて利用者のストーリーのパターンや、設計案をいくつか得ることができました. 翌2021年1月より指導役ダッシュボードの作成に着手、指導役の皆さん向けに備える機能を想定：


 * 1) 指導役としてさらに深く関わり力を発揮できるように、データとリソースで支援
 * 2) 初学者を歓迎して導くためツールで補助

このページには指導役ダッシュボードについて Growth チームの最近の活動を表示していきます. プロジェクトの概要ならびに詳細はプロジェクトのまとめをご参照ください.

発見 & 戦略の段階
まず初めに、チームはこの話題に関する過去のウィキペディアの調査、指導役に関する研究を調べました. また合わせてウィキペディア英語版の ティーハウス （英語） （訳注：「初心者向けの井戸端」）、利用者里親制度 （英語） 、さらに同ドイツ語版の指導役プログラム （ドイツ語） も調べています. 指導役およびコミュニティのニーズについて洞察を深めるため、チームはさまざまなウィキ7件で指導役の皆さんから経験談をお聞きしました. その聞き取り調査の趣旨と目的を以下に示します.

調査の目的 & 設問
第一の目的：


 * Understand the mentor's motivations and attitudes regarding mentoring.
 * Understand the mentor's processes and behaviors.
 * Get to know their general profile.

The secondary objective was to:


 * Understand how, where, and with what restrictions to design the mentor dashboard with.

The Target Audience
We interviewed mentors with a couple of years of editing experience and those who were part of the wikis to which the Growth team has deployed their features.

The Interviews
There were 19 responses to the mentorship questions. 6 of them were written responses while 13 were conducted through online video calls. The team reached out to various communities with the intent to interview diverse mentors from varying continents. Within the 2 week interview period mentors from 7 different wikis reached out (Arabic, Ukrainian, Czech, French, Russian, Hungarian, and Vietnamese). The interviewees were anywhere from 16-60 years old and had 2-18 years of editing experience.

Generally, the interviews lasted no more than 45 minutes and the questions fell under the following 4 categories:


 * 1) Background - Asked about their editing experience and why they joined Wikipedia.
 * 2) Motivations - What motivated them to start mentoring, or how to motivate other editions to mentor newcomers.
 * 3) Community - Asking about community size, activity, communication channels, and guidelines.
 * 4) Mentorship-related questions - Enquiring about current mentoring frustrations, dashboard suggestions as well as general likes and dislikes.

Interview Results & Analysis
All mentors came from medium to larger-sized wikis. The participants gave 121 suggestions for the mentor dashboard and shared 45 frustrations. Similar suggestions/frustrations were grouped together by topic. There ended up being 26 groups of suggestions as well as 16 groups of frustrations.

The frustrations fell under 3 broader themes:


 * 1) Frustrations revolving around the mentees.
 * 2) Frustrations about other mentors and their behavior.
 * 3) Frustrations about the website and existing features.

The top 5 frustrations across all wikis included:


 * Having to answer repeating questions.
 * Mentors not responding to mentee questions.
 * Newcomers that have misaligned intentions/values and do not understand the purpose of Wikipedia.
 * Short and rude responses

There were trends seen across some wikis. For example, the majority of the Arabic wiki mentors suggested having personalizable template answers to the most frequently asked mentee questions. ダッシュボードに最も関心を示したのはチェコ語版の指導役の皆さんで、注目点は初学者に軸足を置いた通知システム、指導役と初学者を興味分野でマッチングさせる方式、さらにオンラインでもオフラインでも連絡手段を設けるかどうかでした. The Russian mentor was interested in creating a modular dashboard that would have tools to improve the mentor experience with badges & awards and a mentor feedback feature.

Generally, the suggestions fell under 3 main categories:


 * 1) Suggestions that allow mentors to be more proactive when mentoring.
 * 2) Improve the general way mentorship is done (e.g. providing better mentor support).
 * 3) Improving mentor-mentee communication

The top 5 suggestions across all wikis included:


 * A list of active mentees.
 * One place to see all mentee contributions.
 * Answers to FAQs.
 * Ability to match mentors and mentees by interest/topic/demographic.
 * Getting more notifications (e.g. get notified when the mentee's page is up for deletion, is reverts, where there are unanswered questions, etc.)

Some of the top suggestions would require altering the current newcomer homepage features, which is not what we are looking to do in this first iteration of the mentor dashboard. The purpose of this first iteration was to focus on mentor-specific stand-alone features. Considering this, the suggestions were filtered through and then these ended up being the most frequent mentor specific suggestions:


 * 1) Mentee contributions.
 * 2) List of mentees.
 * 3) Answers to FAQs
 * 4) Getting notified of mentee activity (e.g. when the mentees page is up for deletion, has been reverted, etc.)
 * 5) Provide help/support for mentors.

This list will inspire the next stage of the project and will guide the design of the dashboard modules.

The first version of static mockups
最初の静的な設計案では個別のモジュール 9 件を見本にしており、いずれも過去の調査と指導役からのおすすめの上位からヒントを得ました （初学者の投稿履歴、担当する初学者一覧、よくある質問への回答、担当の初学者の活動の通知、指導役向けのヘルプ・サポート . ） At the moment, 9 is too many modules for the dashboard’s first iteration. Ideally, at this stage, we want to decide on 3-5 high-priority modules that will be worked on further and included in the upcoming prototype.

Layout
To have consistency across the Growth team's projects the dashboard will have a similar layout to the newcomer homepage. Right now it has 2 columns with wide and narrow modules stacked on top of each. In the slide deck below you can find the design of the layout and the 9 different modules.

Round of feedback
We are gathering feedback on the content and design of the modules. We are interested in seeing which are the most popular features and whether there are any missing pieces. If you would like to participate and share your opinion with us please feel free to leave comments on the discussion page and answer the following questions.

Desktop & mobile mockups
After a round of feedback for the static modules in the previous section, 6 different modules (M) were chosen for the mobile and desktop dashboards. モジュールとは 1) 担当する初学者 一覧、2) 設定、3) 未回答の質問 一蘭 4) よくある質問への解答件数、5) 与えた影響、6) リソース類です. Both mobile and desktop dashboards will be very similar and have the same functionality. The only difference is that the mobile version will have a dashboard preview page that will show a preview box of each module stacked on top of each other. Selecting one of the preview boxes will lead you to the module's main screen.

M1：担当の初学者 - それぞれの活動のまとめ
主な目的：指導役は担当する初学者の進捗状況を見守り、つまづきに気づいたり相手のデータをしぼりこむことができ、指導にもっと深く関わることができる. このモジュールはダッシュボードの主な構成要素で、担当する初学者のデータを載せた表が含まれます. この表には担当の初学者それぞれに関して、以下のようにさまざまなデータポイントが揃っています. 利用者名、最近の活動、編集の差し戻し、ブロック、質問件数、編集回数、登録期間. 指導役はデータのしぼりこみと並べ替えができます（フィルターとソート. ）

M2：設定- 指導役のメッセージの編集、初学者の受け入れ、指導役の現状変更が可能
主な目的：さまざまな指導役用のツールがまとめてあり、簡単にアクセスできる場所の提供. モジュールは3つの個別の機能で構成……


 * 1) Changing the mentor’s status: Currently, if mentors stop mentoring, their mentees stay assigned to them. With this feature, the mentors will be able to set themselves as away and have other mentors answer their mentee's questions, or if a mentor stops mentoring their mentees will be reassigned to new mentors.
 * 2) Editing their mentor message: This is the message that is displayed on the mentee’s newcomer homepage. By including this in this module, it allows the mentor to access and alter their message with more ease.
 * 3) Claiming mentee. Claiming a mentee is an existing feature. It allows for mentors to choose mentees and assign themselves as their mentors. However, not all mentors are aware of this feature, so adding this to the module will allow new mentors to have easier access to this feature.

M3:未回答の質問 - 回答が必要な質問のプレビュー
主な目的：指導役が担当の初学者から受けた質問を見落とさないように、また未回答の質問をまとめてプレビューする場所を設ける.

M4: Replies to FAQs - an answer bank of their template answers
Main objective: For mentors to have a place to store answers for the newcomer’s frequently asked questions (FAQs), save time, and ensure their answers are consistent. If the mentor has written a well-constructed, and helpful response they save it to the module. The next time someone asks a similar question they can copy the wikitext, paste it to their talkpage and personalize the response there.

M5：与えた影響 - 担当した初学者の投稿数合計、 回答した質問の件数、担当した初学者から受けた感謝の件数
主な目的：指導役の進捗状況を披露し、かつまた指導役の皆さんの努力が実った様子を伝える.

M6：リソース - 指導に最適なリソース類
主な目的：新しい指導役向けに便利なページのリンク集をそれぞれのページに表示すること. One of the items should be on the Growth teams MediaWiki page, which will help keep mentors in the loop with new newcomer/mentor-related features.