Wikimedia Release Engineering Team/Clinic duty

Release Engineering Team (RelEng) clinic duty is a rotating position that is responsible for triage and response for incoming tasks in addition to common maintenance tasks.

The RelEng clinic duty team is analogous to
 * SRE Clinic Duty
 * CPT Clinic Duty

Scope

 * triage of incoming RelEng tasks:
 * Release Engineering INBOX
 * Release Engineering TODO INBOX
 * Respond to any UBN! that's been tagged with our team
 * This is all on the RelEng Phab Dashboard


 * Perform common maintenance tasks that folks might ask us for:
 * Gerrit permissions/repos
 * CI whitelist additions
 * Phabricator 2FA resets
 * Document "runbooks" or "howtos" for the above and any new recurring maintenance tasks, link to them from the clinic duty page


 * Handle "hey releng"-type requests in #wikimedia-releng

Rotation
Folks will rotate into and out-of this position every 2 weeks. Ideally, we could keep folks away from train and away from clinic duty for a month at a time.

Metrics
Some potential metrics that might be interesting to track to determine the impact of this position.


 * Number of untriaged tasks
 * Wait time for CI Whitelist/repo creation/etc.
 * Average open time of tasks
 * Number of tasks closed