Wikimedia Mobile engineering/Voice SMS and IVR

Wikipedia SMS + IVR on Twilio

 * Summary: An SMS Application in which the user texts a wikipedia entry to a phone number, then is called up by the service and read the Wikipedia entry.
 * Github: https://github.com/judytuna/SMS-Wikipedia
 * Complete Notes to SMS Product

Product

 * Status: Works in Twilio sandbox with preapproved numbers.
 * User texts a Wikipedia entry request to a phone number.
 * Here we used Judy's pin + the Twilio sandbox phone number: MO: Text 39406402 to +1415-599-2671
 * Note: this is a test Twilio number so only select phones can call at the moment.
 * Example: Ballet to a phone number such as 415-599-2671
 * Our service calls back the user
 * Our service reads the user the requested Wikipedia entry
 * Example: Our service reads the end user the wikipedia entry for ballet
 * Example: Our service reads the end user the wikipedia entry for ballet

Try it out!

 * (415) 599-2671 Pin: 1514-2249
 * * this is only a simulation using OpenVBX, not a working model.
 * * Prototype assumes that user has called in and vocally requested: "Ballet" entry



COSTS
This is a non-profit activity and fully open source. There are minimal costs that we must pay the Twilio service, listed below. I see this any charges or costs used in a way that encourages donations to the Wikimedia Foundation.

US pricing for Twilio

 * Reference, see http://www.twilio.com/pricing for current pricing

Here is a table of rates applicable to us, January 22, 2012 12:53 PM PST

Comments from Romy:
 * This is extremely cheap IMO compared to commercial options. It's also very fast to change.
 * You could set a limit on how long the call is--a 20 minute call would be 40 cents cost to us

Wikimedia Foundation donations

 * Romy: This product could be used for wikipedia foundation donations if there were a way to do seamless voice-activated carrier billing or paypal flows purely by voice. Users would hear a short message before they hear their entry read to them. Users could also alternately offer to pay an additional fee above the baes 2 cents/minute outbound call and 1 cent sms received (minimum of 3 cents plus minimal fee) as donations to Wikipedia's foundation.
 * Romy: This is an economical version of a fundrasing drive phone call, telephone number or SEO/google banner advertisement.
 * Romy: This has a higher user engagement as the service is user-initiated and specialized to each user. If you are going to make a request on a particular topic, you are going to be much more receptive to donating to Wikipedia Foundation than if someone cold called you from a phone bank or emailed you a donation request.
 * Romy: The wikimedia foundation requests could be shorter, more concise and sprinkled inbetween delivery of content read by our service. This would be less annoying than an ad opening up or hitting the user with a long wikipedia speech.

Product Next Steps

 * 1) Optimizing content read back to user
 * 2) remove the infobox during the "readback time" - user avoids having to listen to a long list of Content topics in a longer article
 * 3) Push Twilio phone number to production so that end users can access the service outside of the sandbox without having to enter the pin and without having to be verified through Julie's sandbox
 * 4) Integrate into OpenVBX -> this will create a drag and drop interface simple to use on any computer by nontechnical people. Interns would be able to change the Wikimedia foundation recordings, shut down and start up numbers with virtually no training.
 * 5) Additional Functionality
 * 6) Add seamless payment technology - voice only - or set up over a website at a PC - so that donations to the Wikimedia Foundation can be activated through voice using carrier billing or Paypal
 * 7) Add additional, easy IVR menu options - such as the user saying "Stop" to stop the recitation, "Contents" to list contents
 * 8) Add voice activated email function so that user can email entry by voice to specified email address
 * 9) Add accounts so that the service recognizes the user

'Car Voice Application'



 * Summary: This is a hands-free voice version. A user would be able to access it while driving their car, for example when they are stuck in traffic.

Car voice Application flow

 * Flow:
 * User calls our phone number while they are in the car.
 * Our service greets the end user.
 * Example copy: Wikipedia Service. What should we read to you?
 * Pause
 * Our end user speaks into the phone with a request.
 * Example: "End user says: Ballet"
 * Our service interprets user-spoken term "Ballet" using the twilio voice mail transcribe piece
 * Our system returns a reading of the request to the user on their phone.
 * End user can listen to the wikipedia entry without having to type to text

Use Case
In this use case, a sales engineer is on the road 70% of his working day. He must visit new clients constantly and pore over detailed technical data. He doesn't have time to review while stuck in traffic.
 * 1) Sales Engineer is trapped in traffic for 3 hours. He has only had about 30 minutes to review new emails on technical data and brush up on an obscure technology.
 * 2) Sales Engineer is about to have coffee and build a personal relationship with a Latin American manufacturer who is a ballet fanatic and former star male ballet dancer in a Brazilian dance company.
 * 3) Sales Engineer calls '(415) 599-2671 Pin: 1514-2249'
 * 4) Romy: This phone number and pin work, try it out! It's just a simulation.
 * 5) Sales Engineer requests information about ballet
 * 6) sales engineer requests microchip entry.
 * 7) Sales engineer requests table of contents.
 * 8) Our service reads sales engineer the table of contents, each entry followed by a number. "Introduction, 1, History, 2.."
 * 9) Sales engineer requests section number for "Silicon Graffiti" within microchip entry. He is able to skip to the relevant section heading after being read the table of contents of the article.
 * 10) Sales engineer requests that the microchip technology
 * 11) Sales Engineer avoids texting while driving, avoids being late, avoids entering the meeting unprepared. Sales Engineer is able to get into a great discussion about the finer points of classical ballet despite being stuck in traffic for most of the morning and having had little time to prepare to meet the manufacturer.

Next Steps

 * 1) January 22, 2012 11:42 AM Build an application with basic request functionality- could someone please help me? Romy romy.ilano@gmail.com

People

 * Totally interested in this NeilK 03:42, 21 January 2012 (UTC)
 * Romy Ilano - Snowyla - Snowyla 11:41, 21 January 2012 (UTC)
 * Judy Tuan
 * Note: Judy is busy during Chinese New Year's. Happy New Year!