Wikimedia Apps/Team/Android/Communication/ja

背景
Android チームは2021年2月、アプリのトークページ機能のバージョン1を導入しました. こうして今後1年かけてAndroid アプリのコミュニケーションを向上するプロジェクトの第1期が始まりました. 当初計画のエピックプラン (拡大計画) はT252556 でご紹介しています. Android ロードマップ全体はこちらをご参照ください.

このプロジェクトページは  Android を介したコミュニケーションの限界について知見が集まると更新し、 モバイル機器によるコミュニケーションの優れた経験を学びつつコミュニティとの対話の成果を反映していきます.

現状では Android におけるコミュニケーション関連の機能として、記事と利用者のトークページ、 ウォッチリストとコメントの Echo 通知が含まれます. これらの機能を提供する中で、これらを改善するべきでありロードマップでもコミュニケーションの時期に取り組むよう計画しています.

Notifications
During this phase of our work, we will ensure that Notifications are easily discoverable and that the notification home center is comprehensive.

Completed


 * In-article notifications Link
 * System level preferences
 * Bell icon and red dot indicator
 * Surfacing IP notifications
 * Refreshed notification home center with search and filter

Messaging interface
Once we have confirmed that users are adequately aware of any notifications they have received from other editors or the system, we will focus on ensuring users can easily start or reply to discussions in the app. It is important that the interface and workflows are comprehensive and easy to navigate for their given contexts and goals.

Proposed Features


 * @ mentions
 * More discoverable talk page entry points
 * Reading focus mode
 * Customizable quick actions
 * Visual distinction between article talk pages and user talk pages
 * An ability to delete conversations
 * Support for accessing project talk pages
 * An ability to sort and search talk pages
 * Improved performance
 * Read and search archived conversations
 * Topic subscriptions
 * Native edit history

Onboarding and guidance
The team will evaluate tooltips, system level notifications and onboarding to ensure the experience is helpful and properly timed.

Connecting communities and interests
This phase of our work is more experimental with the aim of connecting users based on shared interests, responsibly lowering barriers for meaningful collaboration, third party integration and platform parity that doesn't detract from a mobile first experience.

Proposed Features


 * Portal support
 * Campaign support
 * Mass mentions
 * Mute notifications from identified users
 * Community dashboard with the mentorship module attributes
 * Third-party support

経過をフォローするには
Phabricator Epic として T273253 を作成、Android アプリのトークページに関して早期の改善を追跡し、本格的な分析につなげます. 来年いっぱい使って改善に取り組むため初期リリースに基づく開発を進め、2021年4月 – 6月には Android 機器を使ったコミュニケーションを掘り下げて調査する予定もあり、皆さんからのフィードバックをお待ちしています.

December 2021 – Talk page survey results (experienced users), IP notifications and reading focus mode
As a follow-up to the survey from new users the team investigated ways to improve. One investigation included investigating the possibility of not using the RestBase endpoint for retrieving talk pages and instead using the regular MediaWiki API to get better talk page performance. As detailed in T295687, our team is unable to do so at this time because it requires an improvement of the performance of change propagation and/or cache updates of the REST endpoint. We have put in a request for backend teams to pick this up with the hopes of faster talk page performance in the future.

The team discovered that talk page notifications do not always lead users to the right subject line, rather it takes them to the general talk page. This bug was caused by changes to the DiscussionTools project. The team has been collaborating with the Editing team to fix this bug and the work is documented in T296018. As of December 15, 2021, unregistered editors in the Android app will receive talk page notifications [[phab:T291481|T291481], which is important for reaching anonymous editors.

Users are now able to filter notifications by Wiki and notification type in the home center T294035, while also accessing settings to update preferred language settings in the filter view.



To help collaboration, users can now see their notifications even while offline T287955.

In October the team launched a survey to learn about the desires of experienced users for their talk pages experience in the Android app. We specifically surfaced the survey in the app to English Wikipedia talk page users in Nigeria and India, Arabic and French Wikipedia talk page users in DR Congo, Mali, Morocco and Egypt, as well as Japanese Wikipedia editors and Hindi Wikipedia Editors and received responses from 54 participants. The full results can be found at the bottom of the protocol page. The key takeaways from this survey was that users believe talk pages need better onboarding and education on how to use them and the distinction between article and user talk pages. There were requests for comprehensive communication flows when edit changes occur, and easier ways for users to seek assistance. Users requested an ability to share talk pages, which has been implemented in T295808. The lack of talk page discoverability in the article view was further highlighted in this survey. Respondents to the survey expressed the importance of encouraging users to review an article talk page when making an edit. It was highlighted that users involved in a talk page message should be pinged when someone has replied to them, which doesn't currently happen unless the user replying puts in the ping command for the user they would like to reach. Further, positive reinforcement and support for deleting and archiving messages that are no longer relevant were also surfaced as desired features.

What was very evident in our research was the flexibility needed so that our users unique needs are met when they are reading an article and prefer not to see editing tools compared to when they may want to edit and have a desire for specific editing tools or talk pages. With the requests for flexibility in mind, the team will release and test a customizable toolbar, which will allow users to choose which quick actions appear in the bottom bar in article view versus which things should go to the overflow menu and reading focus mode, a feature that hides the bottom quick actions toolbar on scroll as well as the edit pencils and call to actions. Reading mode will be off by default but accessible via Themes. The team will ensure users are able to recall how to turn read mode off so that we don't impede anyone's ability to edit.

November 2021 – Talk page survey results (new users), EditNotices and release of notifications home center
Building on the work we did to notifications last month, our team improved the notifications home center by adding [phab:T288068|search and filter]] functionality. We also improved the readability of the home center and added a new tabs called mentions, which includes all notifications that are generated by an action from other users, the categorization follows the policy that defines mention notification types. The team ran T2933447a usability test of our existing talk page experience on usertesting.com with new users to understand how discoverable talk pages are and if users understand how to differentiate between user and article talk pages. Additionally, we wanted to know what elements work well even in low context. Finally, we hoped to identify possible opportunities for improvements that we could surface to experienced users in the survey we ran in app. Our test users edited on Arabic, French, Hindi, Indonesian and Japanese Wikipedia.

From the test we learned the following things worked:
 * Users understood how to create new topics and reply to threads
 * Participants mostly understood that the article messages were from other users.
 * Participants described what a revert is, in their own words, well
 * Link in the footer: Some participants accessed talk pages via the link in the footer intuitively
 * Discovery of notifications: the work on the new placement for notifications paid off, people had no issues discovering the bell icon

From the test we learned the following things do not work well in our existing experience:


 * Users had a difficult time finding the link to article talk pages in the overflow menu, some participants tapped the edit pencil to access talk pages
 * There was a slow performance when attempting to submit on when using talk pages on Japanese Wikipedia
 * Users didn't understand the distinction between how to use article talk pages and user talk pages
 * There was a disorientation when tapping items within notifications home and navigating to Commons talk pages
 * Lack of understanding for the diff view and of edit summaries
 * At times there were no active keyboard and the reply button was missing

Based on the results of the test, the team generated investigative tasks, which can be found linked to this epic on Phabricator.

We fixed some bugs which includes presenting edit notices and fixing a bug where users lost their open tabs.

October 2021 – Outcomes of the ABC test, more updates to notifications and the launch of talk pages work
Last month we conducted research to understand how to improve the notifications experience for our users. Our goal was to ensure people are accurately receiving important messages from other users and the system, and able to understand and engage with the messages they receive. In last month's update we shared the outcomes of our qualitative research. We now have the outcomes of our ABC test where we evaluated which iconography and placement of said iconography in the app would best improve discoverability of notifications.

By changing the placement of the notifications iconography from the overflow more menu to the top navigation bar we saw an increase in interactions by 121.4%. The activity data was isolated by a seven day average of daily unique users. We further evaluated the impact on our target user groups to ensure our decision making is equitable. Based on this evaluation we saw an increase in interactions by 102.19% for users in Nigeria and India using English Wikipedia, 108.90% for users in Morocco, Egypt, DR Congo, and Mali on French and Arabic Wikipedia, 77.23% for Hindi Wikipedia users, 74.07% for Indonesian Wikipedia uers, 147.83% for Japanese Wikipedia users. Based on this information, we made a final decision of ensuring the notifications icon lived in the top bar.

Our next test evaluated if our existing more icon, bell icon or the inbox icon would yield more clicks. Our data indicated the inbox had the highest level of clicks overall and across user groups, the bell icon was the next most favorable icon, followed by more. However, within our target user groups, Indonesian Wikipedia editors and Hindi Wikipedia editors, marginally clicked the more icon over the bell icon. Although the inbox was most favorable, when compared to our qualitative feedback, we learned that users expected to enter an actual inbox when clicking an inbox, and the bell icon was more closely associated with notifications. Additionally, across other platforms, the bell icon is being used to indicate notifications, so for the sake of parity and to not confuse users, our team chose the bell icon.

The next phase of our communication work is to improve the talk page experience in the Android app. While we currently have talk pages, it is important that the experience graduates from functional for experienced users to easy to use by all users, especially those that may need to use them the most. In order to better learn what gaps exist, we are launching two surveys. One survey will be conducted on usertsting.com with new users, so that we may learn what gaps exist for users that may be new to the Android app. You can find that protocol on Phabricator The other will be for more experienced users that have visited and used talk pages in the Android app before. You may view the survey for experienced users at Wikimedia Apps/Team/Android/Communication/UsertestingOctober2021 and answer questions on talk page.

We also made minor upgrades which included improving how we handle the topmost welcome message on user talk pages, which can be reviewed on Phabricator.

September 2021 - In-app notifications and survey results
The outcomes of the qualitative survey collecting feedback about Notifications can be found on the protocol page.

Through our qualitative research we learned:


 * The top right positioning of the notification icon was most popular
 * The bell icon was most closely associated with notifications. While the inbox tray was a popular choice, it was associated with messages and notifications span beyond human-to-human contact
 * Users were in favor of having a mention tab in the Notifications Home Center
 * Users generally found filtering capabilities within the notifications home center important
 * There was a request for more context for reverts

To compliment the qualitative feedback we've received, the team launched an ABC test to get the final quantitative confirmation of how the discoverability of notifications changes if a bell icon is used in the top right hand corner when compared to the more and inbox tray. The initial details are available in Phabricator via ticket T290995.

As requested by the community and based on the survey feedback the team made notifications more discoverable in the article view.

The final iconography will be decided in October after our ABC test.

In addition, the team released the following minor updates:
 * An ability to to delete individual items in recent searches T276770
 * Enable users to undo a talk page message a few seconds after posting and return to edit mode to make changes T287594
 * Expose the last time a talk page has been edited so that users can easily review the edit history [|phab:T274836]] and T287593

August 2021 - Minor bug fixes
In August, the engineers focused primarily on tech debt and bug fixes raised by users as the rest of the team processed feedback from the community to turn them into features.

26 July 2021 - User testing notifications placement and workflows
The team is requesting feedback about potential changes to notification placement in the Android app and the subsequent workflows. Please visit the user testing protocol on MediaWiki and share your feedback on the talk page.

2021年7月12日 - トークページの認識しやすさの向上
Android アプリでは現状、すべての通知と警告をサポートしています.

しかしながら、アプリ使用中に通知を探すのは簡単ではありませんでした. 2021-2022年会計年度の目標として、このユーザー体験を改善するつもりです.

2021年7月-同9月期の更新ではアプリ内の通知の探しやすさを高め、ロック画面で通知を表示できるようにします. 予定としては2021年12月までに通知ホームセンターを導入、直感的に使えるインボックスとインターフェースを設置します. Android のシステム要素との統合を意識し、プラットフォームに置く機能のなじみやすさと使いやすさを盛り込んで設計とビルドを実施します.

2021年7月から同12月期にフォーカスする対象はログイン利用者で1回以上の編集を行った人たちとしますが、以前の数ヵ月にわたり進めてきた作業を基盤に、ログアウトした利用者が警告に気づくよう2022年の年初実現を目指します. ログアウトした利用者には、（アカウント登録へ導くため）コミュニケーションツールにオンボード体験の取り入れを試みる予定です. これは他のログアウトした利用者を対象とする肯定的な定着促進と登録勧誘のワークフローに追加する位置づけです.

2021年5月10日 - エラー処理メッセージの更新
アプリ内のエラーメッセージ処理に関してチームでいくつか更新を実施、数週間後には製品に導入の予定です. 変更点の詳細はT170726、T276142、T276139を参照してください.

さらに改善をするべきと認識しており、現状でこれら改善点はリリースにふさわしいとのフィードバックを活用し、今後も Android のエラーメッセージの処理法とコミュニケーションシステムの改善を進めます.

2021年3月30日 - ネーティブのトークページならびにウォッチリストの更新
さまざまな役務者との協調により、最近の導入によるトークページとウォッチリストを評価、改善の可能性を探りました. 直近のリリースで下記の変更を実施しています.


 * 再読み込みしたとき、返信ボタンがメッセージ作成欄の邪魔にならないようにすること.
 * 記事のトークページへのリンクを記事の下部ではなくドロップダウンメニューに収容、記事のドロップダウンからウォッチリストが開くようにアクセスを追加
 * 「この記事について」欄の長さを調節、目次一覧でもっと目立つ長さにまとめる.
 * トークページの投稿の題名を囲み形式に

今後、改善を検討している対象は以下を含みます.


 * インラインな返信が節の最下部ではなく、その行に表示されるようにする.
 * 依存条件：API はバックエンドチームが担当
 * トークページの未読の項目を示す青い丸印のデザイン変更もしくは再検討.
 * 特定のトークページの最終の変更履歴を明示.
 * ウォッチリストならびにトークページの使い方入門を作る.

021年2月2日 - ウォッチリストとトークページの実装
Android 版ウィキペディア・アプリの最新版リリースはGoogle Play ストアに上がり、盛り上がっています (Google 未導入の機器向けにはスタンドアローンのダウンロードをご提供. ) この更新の主なハイライトは次の通りです.


 * ウォッチリスト：ログインするとメインの画面からウォッチリストを開けるようになりました. メイン画面下部の "More" メニュー > "Watchlist." と進んでください. アプリで多言語を選んである場合、複数言語のウォッチリストを1本にまとめて表示します. また画面上部のツールバーでアイコンをタップすると表示する言語版を指定できます. ウォッチリストの項目をタップ、その更新版の詳しい差分を閲覧できます. もちろん、閲覧中の記事をウォッチリストに追加するには、ツールバーの上段右上 > "ウォッチチリストに追加" で指定できます.
 * トークページ：記事トークページと利用者トークページの表示はネーティブになりました. 記事を閲覧したときトークページを開くには、ページ下部へスクロール > "トークページを表示"  と進みます. 他の利用者自身のトークページは利用者とのやりとりが発生するさまざまな場所からも開けるので、たとえば利用者自身のウォッチリスト、さまざまなプッシュ通知の受信時（例：利用者自身のトークページに誰かが投稿） 、あるいは記事トークページや他の利用者のトークページからも自分自身のトークページを開くことができます.

上記の大がかりな更新に加え、今回のリリースはバグ修正やデザインの手直し、パフォーマンスの最適化を多数盛り込みました. ぜひ実際に使って、毎度のことですがフィードバックをお待ちしています. 特にウォッチリストの反響は Phabricator のタスク T273254 で、同じくトークページ関連は T273253. で募集します. このトークページでも投稿を受け付けます.

特記事項：この更新版は私たちの同僚で友人の故ベルンド・シッツマンを追憶したものです. 故人は優れた開発者で人柄も素晴らしくアプリが今日の姿になり得たのもひとえに故人のおかげです. ご冥福を祈ります.

2018年12月 - Echo 通知を Android に導入
Android チームは2018年に、Echo 通知の導入に取り掛かりました. プロジェクト終了時期には、以下の種類の通知が実装されました.


 * システム- システム発の通知
 * マイルストン-  到達した編集回数
 * 感謝- 受信者の編集に対する感謝
 * 差し戻し- One- of 受信者の編集のうち、どれかが差し戻された
 * トークページ- トークページからの通知
 * ログイン- 受信者のログインの動き
 * 言及- 受信者がどこかのページで言及された

さらにくわえて、チームは投票の通知を実装、アプリが新規通知をバックグラウンドで確認するため、データの使用を許可しました. 2021年4月時点では、この機能は既定では無効です.

プッシュ通知の制限
本来の実施アプラーチでは、リアルタイムのプッシュ通知がうまく作動しない既知の問題があります. これらの制限が原因で、通知は最大10分遅延しています.