Core Platform Team/PET SLAs/Task Priority SLAs

The priorities used for CPT projects follow the WMF priority levels. For our Clinic Duty Team, the priorities translate into the following urgency levels

Unbreak Now(UBN)
These task will be picked up by the Clinic Duty Team during daily triage of the CPT Inbox. The task is evaluated to ensure it is definitely UBN and is immediately assigned to an Engineer to begin working to resolve it.

High
These tasks are consider to be extremely important but the urgency is on the order of days rather than hours. The task is evaluated and should be picked up next by the next available Engineer.

Normal
These tasks are planned into iterative sprints and should be picked depending on how they are ordered versus the number of High tasks that are taken on.

Low
These tasks will be planned into future sprints but it may take several sprints for them to be worked upon.

Lowest
These tasks will take much longer to be planned into a sprint.

Needs Triage
Tasks that arrive without priority take additional time to evaluate as they require deeper investigation to determine the level of severity and urgency.