Thread:Extension talk:LDAP Authentication/Users seeing "You have made too many recent attempts on this account's password" when trying to login

We have your extension installed on a corporate internal wiki and we periodically see users with this error message presented "You have made too many recent attempts on this account's password"

They have had our helpdesk reset their AD password but still see this message when trying to get onto the wiki. The message never seems to go away ( we have tried leaving an account over a weekend but its still there after a few days ), do you know how to resolve this ?

Appreciate any help you can offer.

regards Rob