Wikimedia Apps/Team/Android/Communication/uk

Передумови
У лютому 2021 року команда Android випустила першу версію сторінок обговорення в програмці. Це була початкова фаза проєкту з покращення комунікації у застосунку Android завдовжки рік. Epic (великий план) оригінальної роботи доступний у T252556. Ви можете знайти повний план робіт для Android.

Цей проєкт оновлюватиметься по ходу того, як ми стикаємося з обмеженнями комунікації через Android і водночас намагаємося слідувати звичаям спільноти, шукаючи для мобільних пристроїв досвід гарної комунікації.

Поточні функції на Android, пов'язані з комунікацією, включають сторінки обговорення статей і користувачів, списки спостереження і сповіщення. Хоча ці функції доступні, ми знаємо, що їх можна покращити, і плануємо покращення під час фази Комунікації нашого плану.

Notifications
During this phase of our work, we will ensure that Notifications are easy to find and that the notification home center is comprehensive.

Completed


 * In-article notifications link
 * System-level preferences
 * Bell icon and red dot indicator
 * Surfacing IP notifications
 * Refreshed notification home center with search and filter

Messaging interface
Once we have confirmed that users are adequately aware of any notifications they have received from other editors or the system, we will focus on making sure users can easily start or reply to discussions in the app. It is important that the interface and workflows are comprehensive and easy to navigate for their given contexts and goals.

Proposed Features


 * @ mentions
 * More discoverable talk page entry points
 * Reading focus mode
 * Customizable quick actions
 * Visual distinction between article talk pages and user talk pages
 * Ability to delete conversations
 * Support for accessing project talk pages
 * Ability to sort and search talk pages
 * Improved performance
 * Read and search archived conversations
 * Topic subscriptions
 * Native edit history

Onboarding and guidance
The team will evaluate tooltips, system level notifications and onboarding to ensure the experience is helpful and properly timed.

Connecting communities and interests
This phase of our work is more experimental with the aim of connecting users based on shared interests, responsibly lowering barriers for meaningful collaboration, third party integration and platform parity that doesn't detract from a mobile first experience.

Proposed Features


 * Portal support
 * Campaign support
 * Mass mentions
 * Mute notifications from identified users
 * Community dashboard with the mentorship module attributes
 * Third-party support

Як слідкувати
Ми створили T273253 у ролі нашого Epic-плану на Фабрикаторі, щоб слідкувати за ранніми покращеннями сторінок обговорення у програмці Android, перш ніж ми зробимо загальну оцінку. Ми будемо раді відгукам, поки розбудовуємо перший релід і плануємо провести глибоке дослідження комунікації на пристроях Android у квітні-червні 2021, щоб упродовж наступного року розроблювати покращення.

February 2022 – @Mentions, Native Revision history, Article and User Talk Page mockups, Customizable Toolbar and Reading Focus Mode Release
During our February releases we made minor improvements to talk pages for more and better functions.

The improvements includes a drop-down menu when users click a username that lets them choose if they want to go to a user talk page or user page.

We understand that some users may want to see who they are communicating with before sending a talk page message, whereas other users would like to go directly to a talk page; we hope that this release allows that flexibility.

Users are now able to edit talk pages as wikitext now, which is important for users that may post an error or typo in their talk page message and want to delete or modify it.

We also added a pattern to replies that pre-populates the user you are replying to on talk pages when hitting reply.

Users are also able to use the @ symbol to mention another user instead of having to use brackets and write out ping.

Additionally, when pressing @ and starting to type a name, the app provides a drop-down menu of user names.

We hope this change will make mentioning other users easier for Android users and also serves to ensure the person they are replying to receives a notification (T297912).

Last year the team released Watchlist, which introduced native diff views to the Android app. To build on this feature our designer created mockups for native revision history, something requested in the community wishlist. The engineers have started developing revision history. While we have started developing the feature we welcome feedback from the community regarding the latest designs of native edit history on our talk page or on Phabricator. We are especially interested to know if it would be helpful to allow filtering by tags, and how prominent the undo button should be. Please keep in mind undo is not the same as rollback, which means all users will see the undo button. We are also considering adding a rollback button for users that have those permissions.



In December 2021 we shared the mockups of Reading Focus Mode and the Customizable Toolbar. The team released both features in February and conducted user testing. The detailed results of the test can be found on Phabricator. The most notable results were:
 * Users understood how to turn reading mode off and on if they desired to make an edit
 * It was difficult to discover reading mode and the customizable toolbar with it being nested in Theme
 * Users had difficulty finding theme once they moved it out of the toolbar
 * It wasn't obvious to use the side icons to rearrange the toolbar

For that reason, the team will rethink our onboarding to these features through the next phase of our work, which is onboarding and guidance. Additionally we will add a more link in the toolbar, which is where users can access the customizable toolbar feature. We would also appreciate feedback on if we should use checkboxes to allow users to select what links are in their toolbar to address the difficulty people had with dragging an icon.



This month we took the feedback and learnings from previous months about how we should improve talk pages in the app and developed the following mockups:

One of the changes you will notice is that user talk pages and article talk pages are visually different. On the user talk page we display some of the most recent message at the subject view level and conversely for the article view we show the subjects and not any of the metadata from the message. The intention behind this difference is to make the user talk page feel more conversational and visually indicate the article topics are meant to discuss article edits. To further connect the article talk page topics to the article, we will display an image from the article in the header of article talk pages. User talk pages will show the name of the most recent person that has posted to indicate that the space is conversational amongst users and not necessarily article specific.

Previously there wasn't a visual distinction for template messages that often share helpful context and policy for article talk pages, in our proposed designs we drew inspiration from Desktop by distinguishing the top most template message from other talk page topics. In both article and user talk pages, users will be able to view archived messages in the app and subscribe to threads in order to receive notifications when someone has posted an updated to a talk page thread of interest.

We also changed the way users reply and read threads. Replies to a thread were at the same level and indicated with a reply icon. In our new designs, users can expand and collapse replies and we will now support inline replies. Additionally, whereas in the past users replied using a floating action button, with the addition of inline replies, reply actions will be under each post. This month we also fixed a number of bugs which included improving audio and media file support. There were also bugs fixed related to the article layout on this day and making the article doesn't close out when returning from webview. The confusion between Chinese language variant codes has been fixed in T298448. Long references on small screens are now fully viewable T298269.

Finishing our work on notifications, there was a back end issue where notifications weren't being properly associated with the right place in a talk page. As of February, talk page notifications take you to the right place in the discussion T296018.

January 2022 – Talk page discoverability exploration, exposing project talk pages and accessibility report
In January we continued our work on enhancing talk pages by exploring pathways to make accessing talk pages more discoverable without it being intrusive. Our explorations for discoverability took into consideration the feedback we received in November and December from new and experienced users. Now that the Android app has Reading mode, a feature where users can hide editing features, when reading mode is off, users will see a talk page bubble that shows the number of active discussions for an article. Once a user clicks the talk bubble they will view a preview in a side panel of the active discussion topics. Users will be able to expand the side panel or click a topic to see the full view of the article talk page. The work can be tracked at T298814and T299033.



As described in T295071, when a user clicked on a username that doesn't have a profile page an error message popped up reading "This page does not exist" with the option to dismiss, which wasn't helpful and was a different experience than Desktop. The team updated the error message to provide more context and it is now more aligned with Desktop experiences.



The team made various tweaks to the app to improve accessibility, which was written about in detail by one of the Android app developers, Cooltey Feng. One of the outstanding items to address as a result of the report is if our experience for users with screenreaders should be improved or standard. The team is looking to consult screenreader users to conduct an evaluation of the app experience and provide feedback. Please comment on our talk page or email android-support@wikimedia.org if you can provide feedback on the app experience while using a screenreader.

Previously when users navigated to project pages in the app, talk page links were broken. As of our January release project talk pages can be properly accessed in the app.

December 2021 – Talk page survey results (experienced users), IP notifications and reading focus mode
As a follow-up to the survey from new users the team investigated ways to improve. One investigation included investigating the possibility of not using the RestBase endpoint for retrieving talk pages and instead using the regular MediaWiki API to get better talk page performance. As detailed in T295687, our team is unable to do so at this time because it requires an improvement of the performance of change propagation and/or cache updates of the REST endpoint. We have put in a request for backend teams to pick this up with the hopes of faster talk page performance in the future.

The team discovered that talk page notifications do not always lead users to the right subject line, rather it takes them to the general talk page. This bug was caused by changes to the DiscussionTools project. The team has been collaborating with the Editing team to fix this bug and the work is documented in T296018. As of December 15, 2021, unregistered editors in the Android app will receive talk page notifications T291481, which is important for reaching anonymous editors.

Users are now able to filter notifications by Wiki and notification type in the home center T294035, while also accessing settings to update preferred language settings in the filter view.



To help collaboration, users can now see their notifications even while offline T287955.

In October the team launched a survey to learn about the desires of experienced users for their talk pages experience in the Android app. We specifically surfaced the survey in the app to English Wikipedia talk page users in Nigeria and India, Arabic and French Wikipedia talk page users in DR Congo, Mali, Morocco and Egypt, as well as Japanese Wikipedia editors and Hindi Wikipedia Editors and received responses from 54 participants. The full results can be found at the bottom of the protocol page. The key takeaways from this survey was that users believe talk pages need better onboarding and education on how to use them and the distinction between article and user talk pages. There were requests for comprehensive communication flows when edit changes occur, and easier ways for users to seek assistance. Users requested an ability to share talk pages, which has been implemented in T295808. The lack of talk page discoverability in the article view was further highlighted in this survey. Respondents to the survey expressed the importance of encouraging users to review an article talk page when making an edit. It was highlighted that users involved in a talk page message should be pinged when someone has replied to them, which doesn't currently happen unless the user replying puts in the ping command for the user they would like to reach. Further, positive reinforcement and support for deleting and archiving messages that are no longer relevant were also surfaced as desired features.

What was very evident in our research was the flexibility needed so that our users unique needs are met when they are reading an article and prefer not to see editing tools compared to when they may want to edit and have a desire for specific editing tools or talk pages. With the requests for flexibility in mind, the team will release and test a customizable toolbar, which will allow users to choose which quick actions appear in the bottom bar in article view versus which things should go to the overflow menu and reading focus mode, a feature that hides the bottom quick actions toolbar on scroll as well as the edit pencils and call to actions. Reading mode will be off by default but accessible via Themes. The team will ensure users are able to recall how to turn read mode off so that we don't impede anyone's ability to edit.

November 2021 – Talk page survey results (new users), EditNotices and release of notifications home center
Building on the work we did to notifications last month, our team improved the notifications home center by adding [phab:T288068|search and filter]] functionality. We also improved the readability of the home center and added a new tabs called mentions, which includes all notifications that are generated by an action from other users, the categorization follows the policy that defines mention notification types. The team ran T2933447a usability test of our existing talk page experience on usertesting.com with new users to understand how discoverable talk pages are and if users understand how to differentiate between user and article talk pages. Additionally, we wanted to know what elements work well even in low context. Finally, we hoped to identify possible opportunities for improvements that we could surface to experienced users in the survey we ran in app. Our test users edited on Arabic, French, Hindi, Indonesian and Japanese Wikipedia.

From the test we learned the following things worked:


 * Users understood how to create new topics and reply to threads
 * Participants mostly understood that the article messages were from other users.
 * Participants described what a revert is, in their own words, well
 * Link in the footer: Some participants accessed talk pages via the link in the footer intuitively
 * Discovery of notifications: the work on the new placement for notifications paid off, people had no issues discovering the bell icon

From the test we learned the following things do not work well in our existing experience:


 * Users had a difficult time finding the link to article talk pages in the overflow menu, some participants tapped the edit pencil to access talk pages
 * There was a slow performance when attempting to submit on when using talk pages on Japanese Wikipedia
 * Users didn't understand the distinction between how to use article talk pages and user talk pages
 * There was a disorientation when tapping items within notifications home and navigating to Commons talk pages
 * Lack of understanding for the diff view and of edit summaries
 * At times there were no active keyboard and the reply button was missing

Based on the results of the test, the team generated investigative tasks, which can be found linked to this epic on Phabricator.

We fixed some bugs which includes presenting edit notices and fixing a bug where users lost their open tabs.

October 2021 – Outcomes of the ABC test, more updates to notifications and the launch of talk pages work
Last month we conducted research to understand how to improve the notifications experience for our users. Our goal was to ensure people are accurately receiving important messages from other users and the system, and able to understand and engage with the messages they receive. In last month's update we shared the outcomes of our qualitative research. We now have the outcomes of our ABC test where we evaluated which iconography and placement of said iconography in the app would best improve discoverability of notifications.

By changing the placement of the notifications iconography from the overflow more menu to the top navigation bar we saw an increase in interactions by 121.4%. The activity data was isolated by a seven day average of daily unique users. We further evaluated the impact on our target user groups to ensure our decision making is equitable. Based on this evaluation we saw an increase in interactions by 102.19% for users in Nigeria and India using English Wikipedia, 108.90% for users in Morocco, Egypt, DR Congo, and Mali on French and Arabic Wikipedia, 77.23% for Hindi Wikipedia users, 74.07% for Indonesian Wikipedia users, 147.83% for Japanese Wikipedia users. Based on this information, we made a final decision of ensuring the notifications icon lived in the top bar.

Our next test evaluated if our existing more icon, bell icon or the inbox icon would yield more clicks. Our data indicated the inbox had the highest level of clicks overall and across user groups, the bell icon was the next most favorable icon, followed by more. However, within our target user groups, Indonesian Wikipedia editors and Hindi Wikipedia editors, marginally clicked the more icon over the bell icon. Although the inbox was most favorable, when compared to our qualitative feedback, we learned that users expected to enter an actual inbox when clicking an inbox, and the bell icon was more closely associated with notifications. Additionally, across other platforms, the bell icon is being used to indicate notifications, so for the sake of parity and to not confuse users, our team chose the bell icon.

The next phase of our communication work is to improve the talk page experience in the Android app. While we currently have talk pages, it is important that the experience graduates from functional for experienced users to easy to use by all users, especially those that may need to use them the most. In order to better learn what gaps exist, we are launching two surveys. One survey will be conducted on usertsting.com with new users, so that we may learn what gaps exist for users that may be new to the Android app. You can find that protocol on Phabricator. The other will be for more experienced users that have visited and used talk pages in the Android app before. You may view the survey for experienced users at Wikimedia Apps/Team/Android/Communication/UsertestingOctober2021 and answer questions on talk page.

We also made minor upgrades which included improving how we handle the topmost welcome message on user talk pages, which can be reviewed on Phabricator.

September 2021 - In-app notifications and survey results
The outcomes of the qualitative survey collecting feedback about Notifications can be found on the protocol page.

Through our qualitative research we learned:


 * The top right positioning of the notification icon was most popular
 * The bell icon was most closely associated with notifications. While the inbox tray was a popular choice, it was associated with messages and notifications span beyond human-to-human contact
 * Users were in favor of having a mention tab in the Notifications Home Center
 * Users generally found filtering capabilities within the notifications home center important
 * There was a request for more context for reverts

To compliment the qualitative feedback we've received, the team launched an ABC test to get the final quantitative confirmation of how the discoverability of notifications changes if a bell icon is used in the top right hand corner when compared to the more and inbox tray. The initial details are available in Phabricator via ticket T290995.

As requested by the community and based on the survey feedback the team made notifications more discoverable in the article view.

The final iconography will be decided in October after our ABC test.

In addition, the team released the following minor updates:


 * An ability to to delete individual items in recent searches T276770
 * Enable users to undo a talk page message a few seconds after posting and return to edit mode to make changes T287594
 * Expose the last time a talk page has been edited so that users can easily review the edit history T274836 and T287593

August 2021 - Minor bug fixes
In August, the engineers focused primarily on tech debt and bug fixes raised by users as the rest of the team processed feedback from the community to turn them into features.

26 July 2021 - User testing notifications placement and workflows
The team is requesting feedback about potential changes to notification placement in the Android app and the subsequent workflows. Please visit the user testing protocol on MediaWiki and share your feedback on the talk page.

12 липня 2021 — Покращення видимості сторінок обговорення
Ми зараз підтримуємо усі сповіщення і звістки у застосунку Android.

Однак, коли користувачі у застосунку, сповіщення не так легко знайти; тому на 2021-2022 фінансовий рік ми запланували покращення цієї риси.

У липні—вересні 2021 наше оновлення покращить видимість сповіщень у програмці і підсилить сповіщення на екрані блокування. До грудня 2021 ми покращимо домашній центр сповіщень, який матиме інтуїтивний інтерфейс вхідних. Ми вестимемо розробку із узгодженістю з системними елементами Android на думці, щоб функція сприймалася на цій платформі, як рідна.

З липня по грудень 2021 зосереджуємося на зареєстрованих користувачах, які зробили хоча б одне редагування, але будемо базуватися на нашій первинній роботі попередніх місяців, щоб покращити обізнаність про звістки користувачів, які вийшли з системи, на початку 2022. Ми плануємо досліджувати досвід ознайомлення з інструментами комунікації тих користувачів, які не ввійшли в систему. Це буде на додачу до інших позитивних покращень й ознайомчих процесів для залогінених користувачів.

10 травня 2021 — Оновлення щодо повідомлень про помилки
Команда зробила деякі оновлення щодо того, як у застосунку поводяться повідомлення про помилки; вони будуть впроваджені у наступні тижні. Конкретні зміни можна прослідкувати у T170726, T276142 та T276139.

Ми розуміємо, що ще є що покращувати, але отримали відгуки, що ці зміни є наразі достатніми покращеннями, які можна додати у реліз, поки ми продовжуємо працювати над покращенням виводу повідомлень про помилки та систем комунікації у застосунку Android.

30 березня 2021 — Оновлення до рідних сторінок обговорення і списку спостереження
Команда співпрацювала над функціями, щоб опрацювати недавно випущені сторінки обговорення й список спостереження й оцінити можливі покращення. У найсвіжішому релізі зроблено такі зміни:


 * Забезпечити, що кнопка відповіді не закриває поле написання повідомлення під час оновлення
 * Перемістити посилання на сторінку обговорення статті згори сторінки у випадне меню і додати до випадного меню статті доступ до списку спостереження
 * Зробити «Про цю статтю» більш видимим у змісті
 * Огорнутий рядок заголовка сторінок обговорення

До інших речей, які ми хочемо змінити, належать:


 * Забезпечити те, що внутрішньорядкові відповіді показуються всередині рядка, а не внизу розділу.
 * Залежність: API від команди бекенду
 * Змінити дизайн або перепридумати індикатори синіх крапок, які б показували, що ще не прочитано на сторінках обговорення
 * Показувати, коли сторінка обговорення востаннє редагувалася
 * Розробити знайомство зі списком спостереження і сторінками обговорення

2 лютого 2021 — Реліз списку спостереження і сторінок обговорення
Ми дуже раді презентувати найсвіжіший випуск програмки Вікіпедії на Android, яка уже доступна в Google Play Store (або окреме завантаження для пристроїв без Google). Ось основні речі в цьому оновленні:


 * Списки спостереження: Ваш список спостереження тепер доступний з головного екрану, коли ви увійшли в систему. Натисніть на меню «Більше» унизу сторінки й оберіть «Список спостереження». Якщо в програмці ви вибрали кілька мов, екран списку спостереження показуватиме об'єднаний список спостереження з вікі цими мовами. Ви також можете вибрати, які мови показувати, натиснувши на іконку мови на панелі інструментів угорі. Натисніть на будь-який елемент у списку спостереження, щоб побачити екран детальної різниці версій для цієї зміни. І звичайно, щоб додати будь-яку статтю, яку ви зараз читаєте, до списку спостереження, натисніть на меню угорі праворуч на панелі інструментів й оберіть «Додати до списку спостереження».
 * Сторінки обговорення: Сторінки обговорення статей і користувачів тепер показуються, як є. Під час читання статті відповідна сторінка обговорення доступна через прокручування донизу сторінки і натискання «Переглянути сторінку обговорення». Сторінки обговорення користувачів доступні з різних місць, де може статися взаємодія з користувачами, включно зі списком спостереження, різними сповіщенням (наприклад, про залишені іншими користувачами повідомлення на вашій сторінці обговорення) та на сторінках обговорення інших користувачів і статей.

Окрім цих великих змін цей реліз також містить багато виправлень багів, покращень дизайну та оптимізацій продуктивності. Перевірте самі, і як завжди, будемо раді вашим відгукам! Ми просимо залишати відгуки щодо списку спостереження у завданні T273254 на Фабрикаторі і щодо сторінок обговорення у T273253. Ви також можете залишати відгуки на цій сторінці обговорення.

Особлива примітка: Цей реліз присвячено пам'яті нашого покійного колеги і друга Бернда Зітцманна, прекрасного розробника і чудової людини, без якого застосунок не був би тим, чим є зараз. Ми сумуватимемо.

Грудень 2018 — Сповіщення Echo на Android
У 2018 році команда Android запланувала додати сповіщення Echo на Android. На момент завершення проєкту доступні такі сповіщення:


 * Системні — сповіщення із системи
 * Віхи — круглі числа кількості зроблених редагувань
 * Подяки — хтось дякує вам за редагування
 * Відкоти — одне з ваших редагувань було відкочене
 * Сторінка обговорення — повідомлення на сторінках обговорення
 * Вхід — ваша активність входу в систему
 * Згадування — хтось згадує вас на сторінці

Окрім цього команда впровадила poll-сповіщення, що дозволяє програмці використовувати дані для перевірки нових сповіщень у фоні. Станом на квітень 2021, ця функція не увімкнена за замовчуванням.

Обмеження пуш-сповіщень
Є деякі відомі бар'єри для пуш-сповіщень у реальному часі, які обмежили наш оригінальний підхід. Унаслідок цих обмежень сповіщення мають приблизно 10-хвилинну затримку.