Wikimedia Apps/Team/iOS/User feedback review SOP

= Standard Operating Procedure for Gathering User Feedback =

Checklist

 * Review Wikipedia iOS App OTRS queue for new tickets
 * Search > Additional filters > click field, select "Queue", click "+"; Queue will appear under Filters in use; click field, select "mobile", use dropdown to select "iOS (Wikipedia)", click Confirm; repeat to add "State" (open, new), and "Ticket Create Time" (between)
 * Escalate or file any new/urgent bugs
 * Summarize other feedback/requests
 * Responding is optional, unless you need more info for a bug
 * CLOSE ALL TICKETS
 * Twitter search for WikipediaMobile or Wikipedia app mentions
 * App Store Reviews
 * My Apps > Activity > Ratings and Reviews
 * Review HockeyApp and iTC for any major new or big increases in crashes - https://analytics.itunes.apple.com/#/metrics?interval=r&datesel=d7&zoom=day&measure=crashes&type=ratio&app=324715238&compare_to=sessions

Order

 * 1) Monte
 * 2) Natalia
 * 3) Josh
 * 4) Lani
 * 5) Carolyn
 * 6) Anthony
 * 7) Joe

Status Update
The team member responsible for their week should be prepared to review their assignment at the Thursday's iOS Task Sync