Toolserver:Getting help

Visitors

 * I found a bug / problem in a particular tool.
 * First look at the status page to see if there is a known problem at the moment.
 * Check who the author of the tool is. Normally, you can see this in the url: the author's name is after the ~. So, if the url is http://toolserver.org/~dab/dummytool.php, the author is dab.
 * Contact the author.
 * The best way to do this is through JIRA. Go to https://jira.toolserver.org/ to see if the author has a project there; if they do, file a bug report.
 * If the tool author does not have a JIRA project, check to see if they have a user page here on this wiki. Just insert User:dab (replace dab with the username) in the search box and see if you get a page. If the author has information on how to contact them, use that way. However, it is normally not a good idea to use the talk pages on this wiki for discussion.
 * If he/she has no JIRA project and no wiki page, write him or her an email. Every author has an email address in the format username@toolserver.org.
 * Please be patient. Our authors do it for fun, just like you :-).

Toolserver users
Check this site! A lot of documentation is available for common issues that Toolserver users will experience.
 * I don't know how to do something.

There are two primary venues to speak with other Toolserver users: No matter which method you use, please remember to be polite and patient.
 * I need to speak with someone about an issue.
 * Mailing list
 * IRC

File a request in JIRA. Be sure to specify which server you want the software installed on!
 * I need a software package installed.