Translations:Reading/Web/Desktop Improvements/Repository/Research and design: Phase 1/18/en


 * “Finding 5. The complexity and separation of how Wikipedia is made, and the community behind it, make it difficult to convert readers to editors, and new editors to experienced editors. Many new editors were confused about how Wikipedia works, or were not aware that their understanding of the model was incorrect. Some thought that Wikipedia was edited only by experts or a small group, until they noticed the edit function or learned that anyone could edit outside of Wikipedia (e.g., through news articles, friends, or social media). Once they started editing, most new editors did not understand Wikipedia’s policies and the rationale behind them, and were not aware of or had not interacted with other editors.” (p19)
 * “Finding 9. Editing processes and the mechanisms that support them (e.g., communication with other editors, help pages) are not intuitive or discoverable, making it difficult for new editors to learn and progress. Many non-retained new editors struggled to remember the basics of editing (e.g., how to login, their username, where the editing interface is located) making it difficult for them to replicate their edits and become repeat editors. Many new editors, both retained and non-retained, were unaware of or confused about the more advanced editing functions and the processes that support them (e.g., how to talk to or where to receive messages from other users, where to find help or ask questions).” (p25)