Team Practices Group/CSAT/Results

Q3 FY1516

 * Positively impacting value delivered by supported teams: 4.00 out of 5 (Likert scale)
 * Positively impacting sustainability of supported teams: 4.38 out of 5 (Likert scale)
 * NPS Score : 72

Q2 FY1516

 * Positively impacting value delivered by supported teams: 4.13 out of 5 (Likert scale)
 * Positively impacting sustainability of supported teams: 4.47 out of 5 (Likert scale)
 * NPS Score : 55.6

Q1 FY1516

 * Positively impacting value delivered by supported teams: 4.2 out of 5 (Likert scale)
 * Positively impacting sustainability of supported teams: 4.6 out of 5 (Likert scale)
 * NPS Score : 66.6

The following are open response themes from Q1. The numbers under the theme indicates the frequency of mentions per theme. High counts under a specific theme would indicate customer interest in that theme.

Please note that we only ran these in the first iteration (Q1). We may add other open answer questions from time to time.

Open Question 1: Is there anything else, not listed above, that your TPGer helps with?

Open Question 2: What would you miss the most if a TGPer was no longer on your team?

Open Questions 3: Do you have any other comments about your TPGer's performance?