Wikimedia Apps/Team/Why 5

Introduction
Major content platforms on the internet have largely seen a shift from desktop web traffic to a mix of mobile web, desktop web and app traffic. Wikipedia on iOS has not seen this same migration to apps, despite releasing well reviewed official apps in recent years.

Additionally, when we have had influxes of new users to the app, for example from being featured in the App Store or through PR efforts, we have not ben able to retain those uses and grow the daily overall audience for the app.

Our goal with this release was to redesign the app as inviting and compelling experience that encourages re-use and regular engagement with Wikipedia.

Goals
Given our current app's good reviews and positive press, but inability to build and retain a meaningfully large audience, the team decided to effectively reset the app, and invest in new user experiences rather than new functionality. The goal was to rethink how people access written content (especially medium or long form written content) via apps 7 years into the iOS app store's development, updating the look-and-feel and navigation of the app around core use cases of discovery and reading.

Retention
Our main goal is to create pathways that encourage users to open the app more than once. If we are truly providing value to our users, and making it easy and inviting to read Wikipedia, we should see more people who are willing to try the app use it again.

We're using an industry standard "7-day" metric for user retention. This means our goal is to get more people who download the app to re-open the app 7 days later. Our current 4.x app retained 14% of users. Our initial

Aspirations
Our team has a few guiding aspirations we're using as we developed these ideas and weigh trade offs. We asipre for the next version of the app to be:
 * Sticky - Our app will engage users and keep them engaged with Wikipedia not just once, but as a habit.
 * Mobile-y App-ish - We will focus on features and user experiences specific to native apps and iOS devices. We won't re-create the browser.
 * Responsive - The app will respond quickly and smoothly to user interactions and load content as quickly as possible.
 * Polished and On Brand - The app will look visually consistent and use standard Wikimedia branding, such as icon forms and terminology.
 * Privacy Friendly - We will advance our mission value of privacy by being transparent and "opt-in" oriented about data collection.
 * Feature-able - Our app will be good enough to be featured by Apple in the App Store.
 * Well Engineered - Users will have an experience which is crash-free, and volunteers and staff will be able to easily contribute patches to the project.
 * Accessible - We will further our mission and values by making an app that is easy to use for the disabled and non-English speakers.

Explore Feed
The feed is an experiment in creating a new, mobile-friendly way to experience that joy of discovery we all love about Wikipedia.

The Hook
The feed was designed as a way to enable discovery via a popular touch based app paradigm. However, the feed also drives part of our larger goal of retaining users. In “How to Build Habit Forming Products” Nir Eyal provides a 4 part model for how/why products are habit forming. I highly recommended the cited YouTube video which gives a 10 minute explanation of this framework. The basic process is a behavioral loop consisting of: A centralized, diverse and dynamic feed is a key component of this loop, which we hope will get users exploring the diversity of content Wikipedia not just once, but as a regular habit.
 * 1) Trigger - In our case an internal trigger of boredom and curiosity
 * 2) Action - Physically scrolling the feed looking
 * 3) Variable Reward - One key to this model is that the reward for the action must be variable. That is, sometimes you find an interesting fact or picture to satisfy the trigger, sometimes you do not.
 * 4) Investment - By reading articles and reloading the app regularly new items are added to the feed (such as recommendations based on recent reading) which sets it up to be new and interesting when the loop is next repeated.

Content: Global + Local + Personal
In order to increase the chances of you finding something that personally connects and sparks that moment of serendipity, we've combined several sources from across the Wikimedia sites, and selected via diverse approaches.
 * Global - Content curated by our community and shared by everyone across the world. Featured articles and pictures, for example.
 * Local - Articles relevant to your locale, based on your device location
 * Personal - Recommendations based on articles you read or save

On first install, the feed includes
 * Featured Article of the Day from en.wikipedia.org
 * Quick link to Wikipedia Home Page in your primary language
 * andom Article from Wikipedia in your primary language
 * Picture of the Day from commons.wikimedia.org
 * Wikipedia Articles tagged near your GPS location, their direction and distance (if location permission granted)

As you read or save articles, the feed will begin to include recommendations based on your reading. Note that we do this by running simple "more like" queries, not through building user profiles.

Additional triggers vary by content type (location changes, for example). But the goal is to provide a stream of diverse Wikipedia content that might get and keep you reading.

Future Directions
Currently the feed is created and updated in a very simple deterministic way. In order to make a truly efficient serendipity machine there are a number of potential improvements. Because this is a new and unique way to explore Wikipedia, we want to get much more user feedback and quantitive data before we invest in a more sophisticated approach. However, it's fun to speculate:
 * More Main page content across more languages: news items, this day in history, ...
 * Many more data sources from across wikimedia: wiktionary word of the day, wikiquotes, media from commons
 * Using the new pageview API to get top articles for today
 * Machine learning to personalize feed content as you use it

New Look and Feel
Link to Nirzar's design doc/preso.

Tab Based Main Navigation
In this version of the app we're using the Tab bar paradigm common across iOS apps. This type of navigation has a number of advantages over the existing "W" navigation menu approach, including:
 * One touch access to lists of personally relevant articles: exploration feed, saved articles and recent article history
 * Entry points for key stories: visual reminder of articles you may want to continue to read and explore
 * iOS standard paradigm across many app types (everything from Cydia to Facebook to the built in Contacts to the Pokedex)
 * Phone form-factor friendly as main navigation is near thumb
 * As an app specific UI pattern, it makes app feel “appy”, and less like a browser.

First Time User Experience
Although people are likely familiar with Wikipedia, they are likely unfamiliar with interacting with it through an app. In the previous version of the app new users were prompted to Log in on first use, which was not particularly in line with what users expect of Wikipedia. We decided to use that first time experience to introduce new app features, and help the user with configuration.

Current first time user experience:
 * 1) What's new - Provides information about the new features of the app.
 * 2) Language preferences - Allow the user to choose top three language preferences, based on device settings. Also aids in discovery of other language wikis.
 * 3) Privacy opt-in - Ask the user to volunteer to sharing analytics data. We want to be transparent and up front about our respect for user privacy.