Wikimedia Apps/Team/Android/User feedback review SOP

= Standard Operating Procedure for Gathering User Feedback =

Checklist

 * Review OTRS queue for new tickets
 * Escalate or file any new/urgent bugs
 * Summarize other feedback/requests
 * Responding is **optional**, unless you need more info for a bug or it's otherwise helpful to the team. However, please **close** the tickets in OTRS that you've reviewed.
 * Using the Android OTRS spreadsheet to track is also **optional**
 * Notable Play store reviews (since the last Chore wheel report) on Prod and Beta
 * Social Media (since the last Chore wheel report) - search for Wikipedia Mobile / Wikipedia app / Wikipedia Android mentions on Twitter (optionally welcome any other notable comments – such as from Reddit, Facebook – esp. after a major release) since the last Chore wheel
 * Review analytics for any major new or big increases in crashes – keep an eye out for >100 users on a single crash

Order

 * 1) Carolyn (replace with R.S. in January)
 * 2) Cooltey
 * 3) Charlotte
 * 4) Dmitry
 * 5) Sharvani
 * 6) Lani
 * 7) Mikhail

Status Update
The team member responsible should be prepared to review their assignment in the weekly Friday stand up.