Extension:ITSM-Wiki

The ITSM-Wiki extension enables publishing of process descriptions in a wiki. The extension is based on the Semantic MediaWiki extension. The main function is the parser function #process.


 * Functionality:
 * process information is presented in a table format
 * table layout can be changed with a html "style" parameter
 * nesting (every sub-process can link-back to the process level above)
 * descriptive purpose field
 * input and output fields
 * semantic RACI information, with multiple actors per R, A, C and I
 * inclusion of a flowchart template (which can be clickable with the Imagemap extension)
 * detailed information field

Usage
Usage instructions will follow shortly.

Download instructions
Download instructions will follow shortly.

In the mean while, please contact Michiel Boertje for information.

Installation
Installation instructions will follow shortly.

Other
The original maintainer of this extension (Frank Kleiner) provided us with some interesting information:

Parts of ITSM-Wiki have been published in the following papers:
 * Frank Kleiner, Andreas Abecker: Towards a Collaborative Semantic Wiki-based Approach to IT Service Management, In: Adrian Paschke, Hans Weigand, Wernher Behrendt, Klaus Tochtermann, Tassilo Pellegrini: Proceedings of I-SEMANTICS '09, 5th International Conference on Semantic Systems (2009):
 * Frank Kleiner, Andreas Abecker, Ning Liu: Automatic Population and Updating of a Semantic Wiki-based Configuration Management Database, In: Stefan Fischer, Erik Maehle, Rüdiger Reischuk: Informatik 2009 - Im Focus das Leben (2009):
 * Frank Kleiner, Andreas Abecker, Sven F. Brinkmann: WiSyMon: Managing Systems Monitoring Information in Semantic Wikis (Poster), In: WikiSym '09: Proceedings of the 5th International Symposium on Wikis and Open Collaboration (2009):
 * Frank Kleiner, Andreas Abecker, Sven F. Brinkmann: WiSyMon: Managing Systems Monitoring Information in Semantic Wikis, In: Third International Conference on Advances in Semantic Processing (2009):
 * Frank Kleiner, Andreas Abecker: Semantic MediaWiki as an Integration Platform for IT Service Management, In: Klaus-Peter Fähnrich, Bogdan Franczyk: Informatik 2010 - Service Science - Neue Perspektiven für die Informatik (2010):