Thread:Project:Support desk/admin account not in Bureaucrats or Administrators Group/reply (3)

What you changed in the user_groups table obviously was not correct: You need to have one row in there: ug_user must be the user_id from the table user, in your case is it probably - but not necessarily - 1. ug_group must contain the name of one - not more - user group. I am not sure, if that is case sensitive; you should be on the save side with the spelling in all lower case: bureaucrat.