Project:Sandbox

Testing copying over partial documentation. It appears you cannot copy/paste images. Formatting is changed.

How to create a new Security ticket:

'''1.     Copy the parent ticket number listed as the name as the spreadsheet. Find the ticket on service now.'''

'''2.     At the bottom, there would be a list of tickets associated with it. Click on create new.'''

3.     Ensure the ticket has the title: “Security Ticket”

'''4.     Customer: Look up for the customer name. If name not found on portal, customer would be: Non-Affiliate Non-Affiliate Generic'''

'''5.     For contact email: Check on hippo for individual IP lookup: you should have a sys admin email ID listed. Paste it here.'''

Hippo Link: https://hippo.colorado.edu/ 

6.     Assignment Group: Vulnerability Management

7.     Category: Incident

8.     Subcategory: System Vulnerability

9.     In the watch list: add

10.  Save the document each time!

11.  In both short description and description: “CU-Boulder IT Security: Urgent computer system update required”.

'''12.  Click on email on top. The template is available below.'''

13.  Copy all the IP addresses, hostname and port number and paste it in the email.

14.  Attach the report generated using Qualys and send!