Bug management/Task list

Tasks, thoughts and ideas related to Wikimedia bug management.

Help is welcome - please contact the bugwrangler if you plan to work on an item).

Regular tasks

 * Identify and track progress on highest and immediate priority issues and mark issues as deployment blockers
 * Triage new incoming reports by making sure that sufficient information is provided, and setting priority if wanted by development teams
 * Coordinate and (co)organize bugtriage, bugsquad community outreach and growth (via bugdays and WikiProject Bug Squad)
 * Improve bug management documentation on the wiki
 * Keep an eye on other feedback channels, like Village Pumps, especially after deployments
 * Bugzilla maintenance (taxonomy and configuration changes, deploying security updates)

Priorities for Q2/2013
Note: I sometimes overreach with plans but it helps keeping me busy, so I consider it okay if one or two items might remain not fully resolved. Plus help is always welcome. :)


 * Social:
 * Discuss (and document) Bugzilla access restrictions and especially guidelines for Bugzilla admins and access to Security tickets. Cf. 37517 and question by MZMcBride - Draft Draft finalized on 2013/05/26, approved by Operations, Security, and Legal. Now only needs to be moved to proper place and announced.
 * Push for regular meetings with development teams about prioritizing, triaging and tackling their bug reports
 * Continue decreasing backlog of unprioritized reports (graph) by contacting teams (copied from Q1)
 * Document best practices in Bugzilla for developers and engineers to help them get the most out of Bugzilla, e.g. in a miniseries linked from Bug management - anybody can do this! - Andre started drafting (and taking screenshots for) some initial topics
 * User Watching, cf. this blogpost
 * Saved Searches, also cover to share them with the "bz_canusewhines" group, and editing them
 * Use of Whining Feature to receive reminders
 * Autocompletion of fields like CC and assignee, avoids errors when email addresses do not exist (cf. this outdated blogpost)
 * How to exclude "lowest" and "unprioritized" priorities from queries, to keep the noise out
 * Using tables displaying priority x severity - e.g. used by I18N for triaging
 * Changing the columns in buglist.cgi and sorting, e.g. to show "Assignee" or "Latest change" of a number of reports
 * Have ~monthly IRC office hours on Bug management -- First one on 20130319; second on 20130513
 * Bugzilla setup / code:
 * Set up Labs instance for Bugzilla (docs) - Labs instance and Bugzilla puppetization both done by Ori, patch still needs review by ops (Mark)
 * Code: New Bugzilla frontpage - 22170 - deployed on 2013-06-11
 * Code: Install component watching extension
 * Code: "See Also" field: GitHub, RT, Mingle support etc.
 * Code: Cryptic "Zarro boogs" message
 * Code: "email" instead of "login" string
 * Enhance "Weekly Bug Summary" email on wikitech-l to have correct data and be more useful - 45770 (copied from Q1)
 * Consider killing the "patch-in-gerrit" keyword and make it a status automatically set by the Gerrit Notification Bot now that 17322 got fixed, as a bug that has a patch is closer to getting fixed. Related: 39399, 39402 Discussion started on wikitech-l
 * Consider providing a NEEDINFO bug status or a needinfo flag (depending on need by development teams) - bug 36064 - Andre to ask teams specifically if there is interest while he is in San Francisco in mid-June 2013, to be moved to Q3 as Andre wants to collect more feedback from teams first

Plans for Q3/2013

 * Social:
 * Bugzilla setup / code:
 * Taxonomy: Discuss using classifications in Bugzilla (as a first step to bug 38990 (Requests for comment/Bugzilla taxonomy) (moved from Q2/2013)
 * "Deprecated" classification? Products closed for bug entry: Kate's Tools, Logwood, Wikimedia Mobile, Wiktionary tools, Tools/dbzip2

Backlog
Anybody is free to help and work on these items. Also check the open requests in Bugzilla about Bugzilla.


 * Clean up: Triaging ancient likely invalid reports and closing of components:
 * Clean up / retest Calcey tickets and close them as RESOLVED WORKSFORME if not reproducible anymore, or set the whiteboard entry "aklapper-moreinfo" if not reproducible. Note: We can safely assume that Calcey reporters won't be responsive.
 * Clean up / retest open UsabilityInitative tickets as per 36111 and 24335. Those that are still valid might need to be moved to the WikiEditor component now.
 * Feature requests under https://bugzilla.wikimedia.org/buglist.cgi?query_format=advanced&product=Wiktionary%20tools should probably find a better place
 * "CodeReview" tickets might be WONTFIX (and the product should be closed for new bug entry but that latter part requires special permissions in Bugzilla): Find out by asking its maintainers/developers that nobody works on it anymore, as we have moved on to Gerrit for code review?
 * Triage remaining open tickets in the "mwEmbed" product (mostly superseded MWExtensions/TimedMediaHandler but still used as a fallback on some computers, e.g. older Microsoft Internet Explorer versions are great to test this)
 * Cortado: Retest open tickets in that product (reason). See my question on the [http://lists.xiph.org/pipermail/theora-dev/2012-October/004358.html Xiph mailing list.
 * Extension:Readerfeedback (open reports) has been superseded by ArticleFeedback(v5) so these tickets might need to end up as WONTFIX too at some point.
 * General bug documentation updates:
 * Document and explain the main things that people do in a bug report: Should I comment or not? Add myself to CC? (This was OPW feedback from Valerie.)
 * Docs: Bug_management/Workflow explains which system is for which kind of requests, but needs cleanup, plus coverage of other tools such as https://mingle.corp.wikimedia.org/projects/ (see Mingle), RT and E3's Trello: https://trello.com/b/FdtPTV2y as per https://meta.wikimedia.org/wiki/Editor_Engagement_Experiments
 * Extend triage guide to also cover enhancement requests. This is a bit more special (e.g. when it comes to WONTFIXing etc.).
 * Extend triage guide by a "Special cases" section, covering how to
 * do fundraising banner testing: https://bugzilla.wikimedia.org/show_bug.cgi?id=25622#c2
 * get info for thumbnail cache purging issues: https://bugzilla.wikimedia.org/show_bug.cgi?id=46976
 * Bug documentation updates that require discussing with other stakeholders first:
 * Policy: Document to bump the "Version" field in bug report if still reproducible in newer version
 * Make meanings of resolutions/statuses clearer (in Bug_report_life_cycle or How_to_triage?), e.g. when to set WONTFIX (and when not), and after how much time to close a report without enough information as WORKSFORME? Also, meaning of UNCONFIRMED currently is "not clear if it's a valid bug", but might become "not reproduced or seen by anybody else yet"? (This was OPW feedback from Valerie.)
 * Talk to Mobile team: Are there instructions somewhere for users how to provide a stacktrace when the Wikipedia App crashes on iOS or Android? (e.g. 41027)
 * design keyword workflow: Improvements possible? Talk to design team. Open tickets: https://bugzilla.wikimedia.org/buglist.cgi?keywords=design%2C%20&query_format=advanced&keywords_type=allwords&resolution=---
 * Policy: Define a policy when users are blocked or when insulting/useless comments will be hidden - might not be needed as the global Code of Conduct applies
 * Policy: shellpolicy vs shell vs ops keyword usage? 45539
 *  Usually shellpolicy is used where there are concerns that the local community might not have discussed the change, or the change is not supported by them. Otherwise shell is used to show bugs which need a shell user to review, merge and deploy. shellpolicy is always turned into shell after clarification that community consensus exists. So shellpolicy basically always means "proof of consensus needed".
 * Encourage reporters to use the "Version" field in reports (metadata makes cleaning up and retesting way easier in a few years)
 * Analyze the "Priority" field usage from time to time, and how realistic it is (cf. Mer)
 * Consider collecting stock answers, cf. Maemo or MeeGo

Tasks that require special permissions
Tasks listed here require special Bugzilla permissions (e.g. being an admin) hence only a small number of people can work on them.


 * Clean up: Duplication of information: keywords vs tracker bugs vs products:
 * MW/Javascript component vs javascript keyword vs bug 2114
 * newparser keyword vs Parsoid product: talk to James_F (James Forrester) (PM for Parsoid)
 * analytics keyword vs Analytics product (and Wikimedia/Statistics) --> Contact analytics ml if they use Bugzilla and if it works for them?
 * newphp keyword vs PHP4.x tracking bug 30092
 * tracking keyword vs tracking meta bug 2007
 * Documentation: Document the role of the wikibugs-l@ default assignee and its setting as [www.bugzilla.org/docs/4.2/en/html/parameters.html#param-email globalwatcher]? See 31790 and 44929
 * Voting in Bugzilla: Some products support it, some don't.
 * If voting is NOT used as a source of information by developers, discuss disabling it and add a comment about its current number of votes when doing so (which would require running a script) - Open tickets sorted by votes
 * Currently voting disabled by Max votes per person == 0 in Products: Analytics, Huggle, Monuments database, Parsoid, VisualEditor, WikiLoves Monuments Mobile, Wikimedia Labs, Wikipedia App. Voting enabled in all other products.
 * Discussions in a number of communities that use Bugzilla, to consider:
 * http://lists.wikimedia.org/pipermail/wikitech-l/2005-June/017829.html
 * https://mail.gnome.org/archives/desktop-devel-list/2004-March/msg00142.html and https://mail.gnome.org/archives/desktop-devel-list/2004-March/msg00149.html
 * http://timj.testbit.eu/2010/09/09/09-09-2010-request-to-support-voting-in-gnome-bugzilla/ and https://bugzilla.gnome.org/show_bug.cgi?id=629161
 * http://www.abisource.com/mailinglists/abiword-dev/02/Jan/0450.html
 * https://wiki.documentfoundation.org/QA/Bugzilla/FAQ#Bugzilla_Voting.3F and related https://bugs.freedesktop.org/show_bug.cgi?id=39739
 * http://wagenknecht.org/blog/archives/2007/11/how-relevant-is-bugzilla-voting.html
 * https://bugs.eclipse.org/bugs/show_bug.cgi?id=12115
 * http://www.scrye.com/wordpress/nirik/2010/09/02/bugzilla-bugs-and-voting/
 * https://lists.fedoraproject.org/pipermail/devel/2010-September/142472.html
 * http://en.wikipedia.org/wiki/Wikipedia:Bug_reports_and_feature_requests#Voting
 * Number of open tickets with X votes in Wikimedia Bugzilla
 * Next time we upgrade Bugzilla (and can disable bugmail):
 * Merge MediaWiki Version numbers (e.g. all the 1.18s to "1.18.x" to get a shorter dropdown (list, edit)
 * Remove wikibugs-l@ from default CCs for security reasons
 * Check Target Milestones and keywords whether anything should be changed or removed
 * Consider showing some custom fields (Web browser, used in 318 reports, Usage chart per product, Usage chart per value; Mobile platform, used in 485 reports, Usage chart per product, Usage chart per value) only for specific products/components: 41197
 * Hardware field (rep_platform) could be merged into Platform, but Mobile Team reluctant, see discussions 41197, 40936, 45759
 * Cleanup: Identify MediaWiki extensions in SVN which have not been converted from now read-only SVN to Gerrit and are hence dead. Close their bug reports as RESOLVED WONTFIX, explaining the situation, and add a "svn-unmaintained" status whiteboard entry so they could be identified later per component in case somebody wants to pick up development again. Also see Git/Conversion/Extensions_queue.
 * Priority and Target Milestones are kind of related, hence maybe get rid of one? (Kudos to Robla and Krinkle here for input and thoughts.) Like: highest priority = next point release, high = this release cycle, etc. Might be good to restrict access to Priority though, see https://bugzilla.mozilla.org/show_bug.cgi?id=81457 or use "letsubmitterchoosepriority"

Finished / completed tasks
Also see the weekly status updates for more verbose information.


 * 20130508: Wikimedia Labs instance for Bugzilla at boogs.wmflabs.org (and puppetizing Bugzilla) created by Ori
 * 20130422: Enhance "Weekly Bug Summary" email on wikitech-l to have correct data and include most urgent issues - 45770
 * 20130416: Cleanup: Closed remaining (Uniwiki extension tickets as it's unmaintained (part of cleanup bugday).
 * 20130408: Removed "bugsmash" keyword from all Bugzilla tickets, so it could be used with its actual meaning.
 * 20130326: Search tickets currently in four different components, consider simplification
 * 20130322: Taxonomy: Merged several mobile apps - 41922
 * 20130211: Creation of Bug Life Cycle flowchart by Valerie, embedded in Bug management/Bug report life cycle
 * 20130129: First bugday, organized by Valerie and Andre
 * 20130115: Finalized How to report a bug page (with help of Guillaume) for translations
 * 20130111: Document how development teams use Bugzilla - Bug management/Development teams usage
 * 20130106: Publish list of Bugzilla admins
 * 201301: Docs: Further update and clean up of bug management related documentation: Bug management Doc Rewrite
 * 20121217: Smaller Bugzilla bugfixes: 40344, 41321
 * 201212: Docs: Guidelines for creating new products in BZ
 * 201212: Docs: Instructions for project maintainers how to add/change products and settings
 * 201212: Docs: Document who checks BZ security updates? - Andre, documented on Bug management
 * 201212: Docs: "upstream" keyword policy: "Upstream ticket URL should exist when setting, documented on Bug management/Upstream bugtrackers
 * 201212: Disable use of RESOLVED LATER resolution as as discussed
 * 20121204: Upgrade Bugzilla to version 4.2 upgrade - 33158
 * Find out which extensions are deployed in production to give them higher priority when triaging - done and implement in Greasemonkey script, cf. 36738), mw:Category:Extensions_used_on_Wikimedia, Gerrit
 * 201111: Bigger updates to [mw:Bug_management/How_to_triage|Triage guide]]
 * 201211: Creation of "immediate" priority in Bugzilla (discussion) due to varying use of "highest"
 * 201211: consider introducing a status WAITINGFORUPSTREAM like in Mer Bugzilla - not wanted as per mailing list discussion, use lowest priority and "upstream" keyword instead
 * 20121108: List extensions that are deployed but should get killed? User:Malyacko/ExtensionsToUndeploy
 * 20121108: Rename old "MediaWiki%20extensions/Wikidata" component from OmegaWiki vs new Wikidata project - done by Chad
 * 20121031: Publish Greasemonkey triage scripts
 * 20121030: Docs: Create an UpstreamBugtrackers overview page: Bug management/Upstream bugtrackers

Random Bugzilla queries

 * See also: wmfBugZillaPortal


 * filed in the last 7d: open all | closed &le;7d
 * open without response: all non-enhancement only


 * without changes for 2yrs
 * No comments from anybody else than reporter
 * more than 20 votes
 * Open bugs for Bugzilla itself
 * MediaWiki: Open && Target Milestone==1.20.x
 * MediaWiki: Open && Target Milestone==1.21.0
 * MediaWiki: Open && Target Milestone==1.22.0
 * Latest changes in Bugzilla
 * Assignees
 * Number of open tickets per bug assignee
 * Reports in ASSIGNED status with assignee and status not changed for more than 12months and without a comment "assigned>=1y" in square brakets (which Andre uses for marking) (cookie licking?)

Tables

 * All: Product×Component open
 * All: Product×Status
 * Wikimedia: Version×Component open

Growth charts

 * All Projects
 * MediaWiki
 * MediaWiki extensions
 * Wikimedia