Thread:Project:Support desk/cannot access Libre acct

I'm trying to open my Libre Acct. I created a user name and password. When I access Libre so I can open a document I enter login information. Error message Incorrect user name and password. All my info has been verified. This is unacceptable. I have to access a document from my Kaiser plan for Medi-cal Urgent.. Why is Libre opening my documents?