Wikipedia Zero/CRM

Requirements of the Wikipedia Zero customer relationship management portal for participating carriers are documented here.

Background
It's too hard for carriers to edit their own Wikipedia Zero configuration. They need simple-to-use forms that allow for no intervention by a Wikimedia Foundation employee for simple changes, and one-click intervention by a Wikimedia Foundation employee otherwise for changes such as source network IP address lists.

Technical Components

 * Existing
 * META Zero: namespace configuration blobs
 * CentralAuth authentication system
 * Limn and other data analytics sources
 * Future
 * TBD

Requirements

 * Technical manager review of carrier-submitted changes
 * Legal review of submitted carrier-submitted changes
 * Data pre-validated as much as possible
 * Forms are easy to use
 * Access controlled configuraton submissions
 * Access controlled analytics dashboards

Programmer Requirements

 * Data normalization
 * User experience
 * Web 2.0 / JSON / Ajax
 * Software security
 * MediaWiki or other popular PHP CMS extension/plugin

Industry zero-rating
Carolynne Schloeder and Adam Baso from the Wikipedia Zero program talked with the folks at Facebook about public aspects of Wikipedia Zero and Facebook zero-rating and, to a minimal extent, Internet.org. The following is a work in progress, and doesn't imply any hard requirements yet.

Recommendation

 * Jointly author an IETF RFC on zero-rating technical best practices, welcoming any others who wish to join in the discussion.
 * Jointly establish an open source-licensed GitHub Repo of carrier source IPs (only for closed deals) and service provider destination IPs, plus authoritative points of contact at service providers. Facebook may publicly share their groomed list of ~100 carriers in such a public repo, pending its internal review.
 * Wikimedia Foundation tables consideration of entry into Internet.org co-marketing, not currently under discussion.
 * Advocacy with the ITU, either alone or in partnership with other zero-rating service providers and carriers, is only attempted pursuant to Wikimedia Legal review of the landscape. UN IGF Dynamic Coalition on Net Neutrality discussions may impact US and European government adoption.