Thread:Project:Support desk/Optimal Short URL ruleset/reply

In your .htaccess:
 * The final RewriteRule will never be used and is not needed.
 * I think the final RewriteCond isn't needed, either.

In your httpd.conf:
 * The RewriteEngine and RewriteRule bits aren't needed.
 * The first alias is not needed.

Other than that, it looks good to me. If you try the above changes and they cause problems, let me know.