Thread:Project:Support desk/"Failed to retrieve directory listing" error

Just downloaded the new version as of 1/14/2015. When I log in I get "connection timed out failed to retrieve directory listing" a couple of lines before that I got "server does not support non-Ascii characters" My ISP - Godaddy says they can connect to my FTP account. I was able to log in before I installed the update to 3.10.0.1