Help:Structured Discussions/Known problems

Known problems (and how to solve them)
Some problems may occur when people use Structured Discussions. This page lists these problems.

Structured Discussions is not working for you
There is two possible known cases.

Browser compatibility
Structured Discussions is following browsers>Compatibility#Browser support matrix|MediaWiki's software compatibility. If your browser is not on the list of the "Grade A" browsers, Structured Discussions may not work for you. In any case, having an up-to-date browser is highly recommended for safety reasons.

It is possible to use Structured Discussions without JavaScript or on a text-only browser.

If you still have a problem, it may come from your account settings.

Check compatibility
If your browser is up-to-date, you may have a problem with gadgets or personal scripts you use.

To check on that problem, at your choice: if you are on a Wikimedia wiki, test if you can use Structured Discussions on an other wiki with your global account. Check on Rollout>Structured Discussions/Rollout|the list of wikis where Structured Discussions is available and try Structured Discussions there. That option will not be relevant if you are using global scripts (written on your global.js). create a new account for test purposes. Don't activate any extra gadgets or add scripts to that account. Try then to use Structured Discussions. deactivate all gadgets and clear your personal scripts pages, clear your cache and the try to post a message on a Structured Discussions board.

Find and solve the problem
You can identify which gadget or script is not compatible by activating them successively, or by batches on your account. When you have found the problematic script or gadget, please contact script/gadget's author, your local script/gadget project or the administrators.

If you still have a problem, unselect all gadgets and clear all scripts from your account, save the changes, clear your cache. Then re-enable all gadgets and scripts.

If then you still have a problem, please contact the Collab>Global Collaboration|Global Collaboratio team.

It is not possible to use Search to find Structured Discussions topics and contents for now
Special:Search page does not includes Structured Discussions topics. It requires a lot of resources to be integrated and maintained. This is scheduled to be done SD>Structured_Discussions#Development_status|in October-December 2017.