Topic on Project:Support desk

Hey there!

I´m really running mad on this issue. I operate an enterprise wiki. In or organization we work with remote desktops settled on 3 different terminal servers. All the employees are distributed as equal as possible on these.

The problem now is that the wiki doesn´t work properly for all the employees. Some (only a couple) struggle the following problems:

• links to the local file storage don´t work. Usually a link like that leads to a folder which opens in the windows explorer. For some people there´s simply no reaction when they click on the link.
• expandable table don´t work. They are always expanded an not only after the regarding command. As we use expandable tables in the infobox this is a problem.
• curved edges are not curved. They are simple edges.

We work with the

• mediawiki 1.22.2
• PHP 5.5.6
• MySQL 5.6.14

I did some cross testing.

• It doesn´t matter if Internet Explorer 9 or Internet Explorer 10 is used.
• It doesn´t matter which terminal server is used.
• User rights in the active directory don´t have any influence on the appearance.
• All compability view settings were equal while testing.

Does anyone have an idea? I´ve run out of them.

Best regards

It looks like some of your users aren't getting the Styles/scripts customizations you've done on your installation (probably in MediaWiki:Common.css, MediaWiki:Common.js, etc).

From what I understand, all connect through remote desktop to the same server (or servers), and then inside that server they open Internet Explorer to browse the wiki. If it happens only to a few users, it may be a setting for those users and not a problem of your MediaWiki installation, but that's hard to prove unless you can log in as one of those users to see what they see, see if there are JavaScript errors or if all requests to the server are served properly or they get errors from the server (like HTTP 500 errors). That can be seen opening the developer console of IE by hitting F12

Thank you for the quick answer! I actually have access to two of the peoples computers which have the wrong/not working appearance. I will try to find something out about that.

As I kind of educated myself in the issues regarding mediawiki I might need some additional hint on what to look for in the developer console. Could you give me an advice on that?

Hit F12 and use the network tool: . Press the start button, and reload the page. You can see in the result column if there's any error (those marked in red). 500 errors means something went wrong on the server. 404 means a resource is missing on the given path.

Also use the console tool and see if there's any error (you can ignore any informational or warning messages)

Unrelated, but 1.22.2 is outdated and has security issues. See https://www.mediawiki.org/wiki/Download for the latest 1.22.x release.

Good morning to you as well! We work within a quite strict environment and the enterprise-wiki is only accessable when you are already within this environment. Regarding external threats: do I have to worry? Meaning if it´s an urgent task for me to do the update.

Best regards