Topic on Extension talk:ConfirmAccount

Dear MW users,

we've have test this great extension ConfirmAccount on our wiki, but we then realize that it doesn't suit our current needs...

We then uninstall it following the usual procedure: http://www.mediawiki.org/wiki/Manual:Extensions#Uninstalling_an_extension

Unfortunately, after this a strange thing occurs: when a new user try to register, it seems he/she doesn't received any email with the confirmation link... Well, I said "it seems" because in truth the situation is kinda weird: if a user try to register with a Gmail email address it works coorectly (email is received by the users), but if he/she use a different one, the email doesn't arrive (We have try with addresses @yahoo.com, @hotmail.com, @live.com, ...)

This thing is getting us crazy... anyone has an idea of what's going on ? Any suggestion about what we should check to fix this problem ? Please Help

Many thanks in advance for any helpful tip

Fabio

PS Yes, of course we've checked if the emails were in the spam folders, but they werent...

Does the sender email address you are using have a SPF policy?

Dear Nemo,

thanks a lot for your reply... we don't know actually if/which the sender email address used have a SPF policy

Anyway, your comment remided us that we have the email server for our domainame located elsewhere, not on the same cloud server where our Mediawiki is installed (and pointed trough the same domainame for which we have modified DNS accordingly).

Said this, do you think such a configuration could be the reason of the weird behaviour we're experiencing ?

In that case, what about this: http://www.mediawiki.org/wiki/Manual:$wgSMTP

Do you thinkit could be the way to go to set thing correctly ?

Thanks again for your kind support

Fabio

PS By the way, in the meantine we tried to add $wgUserEmailUseReplyTo = true; to LocalSettings.php and like thatwe add a little improvement: like that it now works for @gmail.com and @yahoo.com, but it is still not working for @hotmail.com, @live.com, @libero.it, @virgilio.it, ...

Well, it's possible the server you are using is blocked; maybe SpamHaus can tell you if your IP had problems in the past. There are many websites around the web which ask users to only register with gmail because all the others block their emails.

So, yes, using Manual:$wgSMTP to configure a "trusted" email sender will hopefully help, though I can't be sure.