Extension:ITSM-Wiki

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ITSM-Wiki

Release status: unstable

Implementation Special page
Description Family of extensions used for IT Service Management within a Semantic MediaWiki
Author(s) Frank Kleiner
License No license specified
Download No link

Check usage (experimental)

Contents

[edit] What can this extension do?

ITSM-Wiki is a family of extensions used for IT Service Management within a Semantic MediaWiki.

There are a number of components, namely:

  • NagiosConfig Component: Extension:NagiosConfig
  • Problem and Incident Analyzer Component
  • Configuration Gathering Component

[edit] Usage

Usage instructions will follow shortly.

[edit] Download instructions

Download instructions will follow shortly.

[edit] Installation

Installation instructions will follow shortly.

[edit] See also

The ITSM-Wiki family of extensions make use of the following extension:

Parts of ITSM-Wiki have been published in the following papers:

  • Frank Kleiner, Andreas Abecker: Towards a Collaborative Semantic Wiki-based Approach to IT Service Management, In: Adrian Paschke, Hans Weigand, Wernher Behrendt, Klaus Tochtermann, Tassilo Pellegrini: Proceedings of I-SEMANTICS '09, 5th International Conference on Semantic Systems (2009): [1]
  • Frank Kleiner, Andreas Abecker, Ning Liu: Automatic Population and Updating of a Semantic Wiki-based Configuration Management Database, In: Stefan Fischer, Erik Maehle, Rüdiger Reischuk: Informatik 2009 - Im Focus das Leben (2009): [2]
  • Frank Kleiner, Andreas Abecker, Sven F. Brinkmann: WiSyMon: Managing Systems Monitoring Information in Semantic Wikis (Poster), In: WikiSym '09: Proceedings of the 5th International Symposium on Wikis and Open Collaboration (2009): [3]
  • Frank Kleiner, Andreas Abecker, Sven F. Brinkmann: WiSyMon: Managing Systems Monitoring Information in Semantic Wikis, In: Third International Conference on Advances in Semantic Processing (2009): [4]
  • Frank Kleiner, Andreas Abecker: Semantic MediaWiki as an Integration Platform for IT Service Management, In: Klaus-Peter Fähnrich, Bogdan Franczyk: Informatik 2010 - Service Science - Neue Perspektiven für die Informatik (2010): [5]
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