Extension:ITSM-Wiki

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ITSM-Wiki

Release status: experimental

Implementation Parser function
Description Parser function that enables to publish process descriptions in a semantic wiki.
Author(s) Michiel Boertje (Boertjemtalk)
Last version 0.1 beta (Aug 2012)
License No license specified
Download No link
Check usage and version matrix

The ITSM-Wiki extension enables publishing of process descriptions in a wiki. The extension is based on the Semantic MediaWiki extension. The main function is the parser function #process.

Functionality
  • process information is presented in a table format
  • table layout can be changed with a html "style" parameter
  • nesting (every sub-process can link-back to the process level above)
  • descriptive purpose field
  • input and output fields
  • semantic RACI information, with multiple actors per R, A, C and I
  • inclusion of a flowchart template (which can be clickable with the Imagemap extension)
  • detailed information field

Contents

Usage [edit]

Usage instructions will follow shortly.

Download instructions [edit]

Download instructions will follow shortly.

In the mean while, please contact Michiel Boertje for information.

Installation [edit]

Installation instructions will follow shortly.

See also [edit]

The ITSM-Wiki family of extensions make use of the following extensions:

Other [edit]

The original maintainer of this extension (Frank Kleiner) provided us with some interesting information:

Parts of ITSM-Wiki have been published in the following papers:

  • Frank Kleiner, Andreas Abecker: Towards a Collaborative Semantic Wiki-based Approach to IT Service Management, In: Adrian Paschke, Hans Weigand, Wernher Behrendt, Klaus Tochtermann, Tassilo Pellegrini: Proceedings of I-SEMANTICS '09, 5th International Conference on Semantic Systems (2009): [1]
  • Frank Kleiner, Andreas Abecker, Ning Liu: Automatic Population and Updating of a Semantic Wiki-based Configuration Management Database, In: Stefan Fischer, Erik Maehle, Rüdiger Reischuk: Informatik 2009 - Im Focus das Leben (2009): [2]
  • Frank Kleiner, Andreas Abecker, Sven F. Brinkmann: WiSyMon: Managing Systems Monitoring Information in Semantic Wikis (Poster), In: WikiSym '09: Proceedings of the 5th International Symposium on Wikis and Open Collaboration (2009): [3]
  • Frank Kleiner, Andreas Abecker, Sven F. Brinkmann: WiSyMon: Managing Systems Monitoring Information in Semantic Wikis, In: Third International Conference on Advances in Semantic Processing (2009): [4]
  • Frank Kleiner, Andreas Abecker: Semantic MediaWiki as an Integration Platform for IT Service Management, In: Klaus-Peter Fähnrich, Bogdan Franczyk: Informatik 2010 - Service Science - Neue Perspektiven für die Informatik (2010): [5]