Bug management/Workflow

This page is a proposal for a new workflow on problem entry that would lead the user to OTRS, RT, or Bugzilla, as appropriate. It is meant to outline the steps that a would be in a problem reporting wizard.

Categories

What sort of problem are you having? (Obviously each of these will need more work and I'm probably missing something, but this is a start.)

Copyright, permission problems

OTRS

Infrastructure and Operations issues

RT

Software issues

Bugzilla

Need help

Village Pump

How to enter the issue

OTRS

 ??

RT

 ??

Bugzilla

 ??

Village Pump

 ??